Billhighway Reviews & Product Details

When we've needed to reach out to customer service, we've received fast replies and great interactions with their team! Review collected by and hosted on G2.com.

While customer service is polite and great overall, sometimes the response time is slow. Review collected by and hosted on G2.com.

I don't like anything about Billhighway, I am forced to use it. Review collected by and hosted on G2.com.

You can only view member statements and current balances by clicking on specific periods so you can't see how much a member might still owe from all periods they have been in without seeing like every member ever put into billhighway or clicking on a specific member. This makes trying to see how many members still owe money and the total amount they owe an extremely annoying and time consuming task. The Billhighway anywhere device is useless. I have never gotten it to work despite following instruction manuals that are also useless. The device has a tap function icon on the top but nowhere in the instructions or the website does it say it accepts tap payments like apple pay. The instructions say that you can swipe a card or pay by check. But you can already accept credit card payment and checks with just the app so what's the benefit of the device? A slightly faster way to accept credit cards, that doesn't justify the price, which is significantly more expensive than a square reader that can take tap payment. If you accidentally write the wrong amount or try to submit a check in an incorrect category in the billhighway anywhere app you can't try to submit that check again instead you have to mail the check in. The website regularly experiences delays and bugs which can result in trying to submit a load card request and getting it approved into sitting at your laptop watching the screen load for like 20 minutes. Multiple members of my sorority suddenly stopped getting statement emails and some members accounts have been randomly deleted and because of the billhighway policies neither me nor my advisor are able to help the situation. We are also not able to see who the emails go to so if someone's statements were going to the wrong email we would never know. As an admin in billhighway I can't see what the page looks like from a member perspective so sometimes when people ask me questions I give them wrong or irrelevant instructions and I have no idea what they are seeing when they look at their account. Sometimes I'll accidentally instruct someone to click a button that doesn't exist for them and there's no way to figure out if they just can't find it or if their account just doesn't have that function without asking to see someone else's account. Almost every member of my sorority finds billhighway difficult to use and I am consistently getting asked to do walkthroughs with members and there is no tutorial readily available for members on the website. The processing fees are also enormous and take up the highest percentage of my chapter's budget. Review collected by and hosted on G2.com.

It accomplishes what we need it to and their customer support team is fantastic, helping to resolve all issues promptly. Review collected by and hosted on G2.com.

Hard to customize individual groups but has to be done throughout the platform. Ie Chart of accounts or permissions. Review collected by and hosted on G2.com.

It has completely unique way of chapter management in section wise. Review collected by and hosted on G2.com.

It is hard to understand the software if you're new. Review collected by and hosted on G2.com.

The ease of having payments immediately be transferred to our national association. Review collected by and hosted on G2.com.

there were glitches for awhile when we first got set up. If you can trudge through the inconvenience for awhile it wound up working out quite well for us. Review collected by and hosted on G2.com.

They have good customer support. One time my Chief Financial Officer incorrectly billed me for missing an event, but we were able to remove this charge from my account. They send you emails to let you know when you have a bill to pay and attach the bill via pdf to the email. Review collected by and hosted on G2.com.

There is nothing that I dislike about bill highway. Review collected by and hosted on G2.com.

I like how easy it is to charge people in an organization through this program, and I also like that it emails reminders when you need to pay something. Review collected by and hosted on G2.com.

It is sometimes difficult to navigate and understand how to pay for beginners. Review collected by and hosted on G2.com.

I do feel Billhighway is a secure way to pay and the site is somewhat user-friendly.

Anytime I call with a payment issue, the representatives are always friendly and helpful.

I believe the organization I'm a member of has ease of use in the backend of the system, as they have used this software for years. Though there are easier payment systems with the user in mind. Review collected by and hosted on G2.com.

In my humble opinion, there are too many steps necessary to pay. I feel like I'm always digging for my account number or some other info, to just pay my bill! I know many members are always delinquent on payment, and bill highway could be to blame, though its hard to say. Review collected by and hosted on G2.com.

BillHighway has really streamlined things for chapter finance. BillHighway takes on a lot of the administrative work, which leaves our staff more available to handle big picture items. Review collected by and hosted on G2.com.

In working with BillHighway, we have experienced some communications issues with their staff. Review collected by and hosted on G2.com.

Having the ability to join our association online makes it so much easier that I’m sure we will increase our number of applications in 2018 Review collected by and hosted on G2.com.

Honestly, we haven’t been using the software all that long but so far no complaints. Review collected by and hosted on G2.com.