# BigTime Services CPQ Reviews **Vendor:** BigTime **Category:** [CPQ Software](https://www.g2.com/categories/cpq) **Average Rating:** 5.0/5.0 **Total Reviews:** 8 ## About BigTime Services CPQ WorkRails’ Services CPQ helps enterprise technology companies build professional services quotes quickly and easily. We are ideal for teams who sell complex services but struggle with accuracy and timeliness. The WorkRails Services CPQ platform standardizes how services are sold, allowing for repeatability, scale and revenue acceleration. WorkRails breaks down the silos between Sales, Professional Services, and their Clients, connect to other systems of record, eliminate double entry and errors, and makes selling easy. WorkRails integrates with your existing tech stack including out of the box integrations with Salesforce.com, Conga, and Microsoft Dynamics. More than 40,000 Professional Services quotes have been configured with WorkRails’ Services CPQ. WorkRails customers have cut service quote creation time from weeks to hours, reducing overall sales cycle times, increasing product adoption and lowering churn. ## BigTime Services CPQ Pros & Cons **What users like:** - Users appreciate the **ease of use** of BigTime Services CPQ, enhancing efficiency and streamlining processes for sales teams. (2 reviews) - Users highlight the **time efficiency** of BigTime Services CPQ, significantly reducing manual efforts and cycle time. (2 reviews) - Users value the **sales efficiency** gained from BigTime Services CPQ, streamlining processes and enhancing global business growth. (2 reviews) - Users appreciate the **time efficiency** of BigTime Services CPQ, streamlining processes and enhancing global business growth. (2 reviews) - Users value the **time-saving features** of BigTime Services CPQ, significantly enhancing efficiency and streamlining processes. (2 reviews) - Customer Satisfaction (1 reviews) - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Users value the **huge and active community** supporting WorkRails, enhancing collaboration and efficiency in projects. (1 reviews) - Implementation Ease (1 reviews) **What users dislike:** - Users find the **difficult learning process** with BigTime Services CPQ challenging without pre-created service packages. (1 reviews) - Users find that the **usability is hindered** when service packages are not created, complicating the experience. (1 reviews) - Users find some **initial usage difficulty** with BigTime Services CPQ without pre-created service packages, complicating their experience. (1 reviews) - Users find the **learning curve steep** without pre-created service packages, complicating the user experience significantly. (1 reviews) - Users find **limited template flexibility** to be a drawback, impacting their ability to customize effectively. (1 reviews) - Not Intuitive (1 reviews) - Poor Usability (1 reviews) - Users report that the **slow performance** of WorkRails significantly hampers their overall experience and productivity. (1 reviews) ## BigTime Services CPQ Reviews ### 1. A great no.of helpful tools **Rating:** 5.0/5.0 stars **Reviewed by:** Rupali S. | Logistics Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** October 26, 2024 **What do you like best about BigTime Services CPQ?** There is a huge and active community here there are more than 5k contributors to rails code and the stats are growing,time efficiency,strong adherennce to standard **What do you dislike about BigTime Services CPQ?** It has storage of flexibility,the performance time is one of the disadvantge **What problems is BigTime Services CPQ solving and how is that benefiting you?** It makes the langugage much easier dor novices to learn ,minimize the amount of code. ### 2. Solved many of our issues and saved significant effort **Rating:** 5.0/5.0 stars **Reviewed by:** Rod G. | Sr Director, Professional Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 06, 2023 **What do you like best about BigTime Services CPQ?** Willingness to work with us, collected all of our Services offerings into an easy catalog, integrated well with our Salesforce needs, and provided a very nice interface for our sales teams to use. **What do you dislike about BigTime Services CPQ?** There is little downside to WorkRails if the Services packages are created. If they are not created, then WorkRails may not be the easiest to use. There is some logic, but having packages to build with makes it a lot easier. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Global sales teams were using a variety of contracts and service offerings. Workrails consolidated that to bring order and consistency to our contracts and deliverables. We have seen a significant reduction in contractual errors which cost the company a lot of lost revenue. We also have provided clarification with our sales teams on what they should be offering around each of our Software products. ### 3. Workrails has enabled us to boost volume while lowering cycle time, which has encouraged growth. **Rating:** 5.0/5.0 stars **Reviewed by:** Amy B. | Professional Services Principal Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2023 **What do you like best about BigTime Services CPQ?** Ceridian implemented Workrails four years ago. Customers can choose from more than 80 services on the Workrails portal to submit work requests and get an estimate on demand. This has reduced manual efforts to provide a seamless customer experience. This portal significantly cuts the time it takes before a consultant is assigned, reducing cycle time which increases efficiencies and revenue. This was critical for us to grow the business globally. The implementation required an aggressive timeline and the Workrails consultants were very responsive to our needs. **What do you dislike about BigTime Services CPQ?** Our environment is custom and tailored to our specific needs. Originally, there was only one Workrails developer with in-depth knowledge of our system, and he was always exceptional. However, we occasionally needed a backup when he wasn’t available. When we brought this to their attention, Workrails acted promptly to bring on more resources to become familiar with our product and provide technical support. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Workrails has helped our business grow. We recently implemented multiple modules of Salesforce which required many changes within Workrails. When implementing Salesforce CRM, I worked with Workrails every day making necessary changes. They were always available when I needed them and were totally committed to the task at hand. The ongoing support they provided over a period of several months was essential to our success. We have been quite satisfied with the service and solutions that Workrails has provided in the last four years. They have been dedicated to us and have always been attentive to our needs. ### 4. Dramatic improvement in our time to provide statements of work **Rating:** 5.0/5.0 stars **Reviewed by:** Katie C. | VP Solutions Delivery, Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2022 **What do you like best about BigTime Services CPQ?** Creating a high volume of complex, custom proposals/SOWs takes a lot of time and resources from multiple teams involved. WorkRails’ guided selling dramatically speeds up our process by allowing the sales team to quickly and accurately create proposals fit for each unique prospect. WorkRails has helped us to remove a significant amount of manual work involved throughout the entire services sales process allowing us to move faster without sacrificing quality and accuracy. Our proposal times went from weeks to minutes after implementing WorkRails. We evaluated several vendors and based on our evaluation it was clear there was nothing on the market that compared to WorkRails. WorkRails has had a significant positive impact on our business. **What do you dislike about BigTime Services CPQ?** WorkRails built a custom environment based on our use cases and needs. The drawback of this level of customization for our business is that on occasion, making changes within our environment takes a bit more time and effort from our team due to the complexity. But with that being said, WorkRails offers a tremendous amount of support to help us make these adjustments including support documentation and user guides enabling our internal team to do the majority of the updates on our own. **Recommendations to others considering BigTime Services CPQ:** No one is doing what WorkRails is doing. None of the other vendors we looked at were even close to what we could get with WorkRails. WorkRails has been a game-changer for us. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Before WorkRails, our process involved highly custom SOWs which included hundreds of questions our sales team needed to manually fill out in order to generate the final document to send over to a prospect. In most cases it would take up to 3 weeks to complete this process for one prospect. After standardizing our services package offerings, we used WorkRails to automate and guide the sales team to generate prospect proposals and SOWs in minutes, saving them hours each week to sell more, prospect, and drive business outcomes. We also utilize WorkRails’ integration with Salesforce so that our Sales team can seamlessly work within an opportunity and not have to leave their Salesforce instance to generate a proposal/SOW. Our process is much more simplified now - Sales will create an opportunity, WorkRails pulls in our product catalog into Salesforce and Sales will submit a few answers to simple product related questions and automatically generate a final document for approval. Working with the WorkRails team has been a great experience. It has been clear from day one that their main goal was to help us be successful. They took the time to understand our products & services, processes, pains, and goals and work closely with us to make sure we achieve what we need. ### 5. Removing redundancy in a $100m BU. **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | Americas Services Sales Leader, Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2022 **What do you like best about BigTime Services CPQ?** The most helpful part of the WorkRails platform is the ability to remove redundancy and automate manual workflows and steps that are time-consuming when measured at scale. We are so tired of copying and pasting as an org, when the mission is to scope and sell services to drive a wonderful customer experience. **What do you dislike about BigTime Services CPQ?** Lack of a native GUI (still in development) has both positives and negatives. It means that the platform is entirely able to handle a wider range of requirements, but delays the massive time-to-value. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Recovery of up to 45% of Services Sales cycles that could be spent driving deeper value. ### 6. Accelerate our Services time to market **Rating:** 5.0/5.0 stars **Reviewed by:** Julien P. | Service Portfolio Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about BigTime Services CPQ?** Customer facing teams can develop a custom packages of services in minutes, generate the associated documentation instantly and calculate the amount of service credits required to purchase. **What do you dislike about BigTime Services CPQ?** I haven't identified any clear opportunities for improvement. They have been a tremendous partner with us and always do their best to support our needs. **What problems is BigTime Services CPQ solving and how is that benefiting you?** We used manual and time-consuming processes to ensure services catalog consistency across all different systems. Workrails allow us to have one single source of truth ### 7. Director of Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Amber N. M. | Head Of Operations | Founding Team, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2022 **What do you like best about BigTime Services CPQ?** Truly a tool built for services! I have used Workrails at 2 companies and its absolutely the best tool for managing services SOWs and even packages. The company is easy to work with, making implementation a breeze. Our IT teams were slammed so prioritizing a tool that the business could "manage" mostly on its own was a top priority, we didn't want to have to log tickets for basic changes. Our finance team is so much happier not having to review every single SOW now! **What do you dislike about BigTime Services CPQ?** Implementation could have gone faster if our salesforce wasn't so complicated. I don't think thats really on WorkRails but its definitely a challenge. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Connecting our SOWs to our data and downstream financial systems! Also getting our sellers through the services quoting process faster and into the RIGHT services has been a challenge that is solved for us in spades. ### 8. Workrails is a WIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel D. | Sr. Operations Manager, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2022 **What do you like best about BigTime Services CPQ?** Automation saves time and reduces error. **What do you dislike about BigTime Services CPQ?** Possible reliance on WR for updates/issues. **What problems is BigTime Services CPQ solving and how is that benefiting you?** Creating Opps/Orders/Staffing/SOWs in one fell swoop, greatly reducing admin work and errors, and giving back valuable time to team members. - [View BigTime Services CPQ pricing details and edition comparison](https://www.g2.com/products/bigtime-services-cpq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-06+19%3A35%3A45+-0500&secure%5Bsession_id%5D=368a1df9-0bf5-4af5-a6a1-fa54fd885495&secure%5Btoken%5D=5d715cb9f5717f80ee42995fb431ff31fccf455fe41df74a2d48846545bfaf26&format=llm_user) ## BigTime Services CPQ Features **Configuration - cpq** - Product Catalog - Guided Selling - Configuration Rules - Price Configuration - Visual Configuration **Document Creation** - Customizability: Variables and Fields - Template Creation and Flexibility - Rich Media - Online Document Creation - PDF Creation - Custom Branding **Contract Management Platform Features** - Contract Creation - Contract Templates - Contract Editing - Contract Attachments - Contract Collaboration - Approval Process - Notifications & Reminders - Contract Database - Integrations / APIs - Reporting & Dashboards **Invoice Management** - Capture - Supplier Portal - Repository **Agentic AI - Accounting & Finance** - Autonomous Task Execution **Pricing** - Pricing Flexibility - Discounting - Commerical Rules - Terms and Conditions - Approval Workflow - Renewals **Workflow** - Document Builder Interface - Collaborative Creation - Assembly and Approval Workflows **Invoice Processing** - Matching - Payments - Workflows - Tax Compliance **Generative AI** - AI Text Generation - AI Text Summarization **Quoting** - Grouping - Version Control - Quote Document Generation - Ordering - Contracts **Analytics** - Engagement Tracking - Proposal Effectiveness Reporting - Reporting and Dashboards **Analytics** - Due Dates - Benchmarking - KPIs **Agentic AI - Contract Management** - Autonomous Task Execution **Admin** - Configuration Ease of Admin - Pricing Administration - Workflow Management - Document Management **Administration and Platform** - User, Role, and Access Management - Alerts and Notifications - CRM Integration - E-Signature Integration - CPQ Integration - API / Integrations **Integration** - Accounting - Payment Integration - ERP **Channels** - Mobile User Support - Channel Partner Support - eCommerce **Generative AI** - AI Text Generation **Platform** - CRM Integration - Integration API - Internationalization - Scalability - Reporting and Dashboards - ERP Integration **Generative AI - cpq** - Dynamic Quoting - Dynamic Pricing - Personalized Sale Recommendations **Risk** - Analysis - Identification - Scoring **Recovery** - Recoup - Reporting **Audit** - Filters - Post Audits - Overpayments - Duplicates **Fraud** - Vendor Checks - Data Generation - Monitoring **Agentic AI - AP Automation** - Autonomous Task Execution - Proactive Assistance - Decision Making ## Top BigTime Services CPQ Alternatives - [DealHub](https://www.g2.com/products/dealhub/reviews) - 4.7/5.0 (834 reviews) - [Agentforce Revenue Management (formerly Salesforce Revenue Cloud)](https://www.g2.com/products/agentforce-revenue-management-formerly-salesforce-revenue-cloud/reviews) - 4.2/5.0 (1,408 reviews) - [Conga CLM](https://www.g2.com/products/conga-conga-clm/reviews) - 4.3/5.0 (594 reviews)