--- title: BigCommerce Reviews meta\_title: 'BigCommerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 580 reviews by the users' company size, role or industry to find out how BigCommerce works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 580 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### BigCommerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [(40 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [(21 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [(14 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [(9 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BigCommerce ##### 1. Ease of Use Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [ See 40 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you like about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. ##### 2. Customer Support Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [ See 21 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Service" What do you like about BigCommerce? BigCommerce is very easy to use and customer service is fast ##### 3. Easy Integration Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [ See 14 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you like about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Search and Editable Storefront, but Copying Across Stores Needs Work" What do you like about BigCommerce? easy search functionality, easy editable fields on store front. Fairly good integration to our dispatch system. ##### 4. Product Management Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) See Related User Reviews ![Abhilasha .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhilasha .") A Abhilasha . 4.0/5 "Robust E-commerce Platform with Room for Improvement" What do you like about BigCommerce? I appreciate how BigCommerce keeps our busy online store running smoothly with product listings,pricing rules and order processing all in one place.It ![Emilie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilie P.") EP Emilie P. Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive E-commerce with Multilingual Support" What do you like about BigCommerce? I like BigCommerce because it's easy to use, which allows us to do a lot of things right within the webpage. We use it for both our English and French ##### 5. App Integration Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) See Related User Reviews PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you like about BigCommerce? This platform is very user-friendly and offers access to thousands of apps that you can easily download and use. ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you like about BigCommerce? I like how BigCommerce makes setting up and managing an online store simple, fast, and flexible. It gives you powerful built-in features, smooth integ ### 5 Cons or Disadvantages of BigCommerce ##### 1. Limited Customization Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 2. Expensive Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) See Related User Reviews ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh ![Tom L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom L.") TL Tom L. Small-Business (50 or fewer emp.) 4.5/5 "Easy Website Setup with Tons of Integrations, But Price Could Be Lower" What do you dislike about BigCommerce? Nothing really. Its actually a pretty good site to create a website.. If anything id say the price could be a little lower, being Australia i thought ##### 3. Difficult Customization Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [ See 9 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 4. Customization Difficulty Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) See Related User Reviews ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you dislike about BigCommerce? We find ourselves needing a BigCommerce developer more often than I think should be necessary. Some apps require custom integration, especially if you ##### 5. Limited Features Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) See Related User Reviews ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh JD Jennifer D. CFO, CO OWNER Small-Business (50 or fewer emp.) 4/23/2024 "Perfect for SEO" 5/5 What do you like best about BigCommerce? It's extremely streamlined and user friendly. I really like the one page add product template that allows everything to be done on one screen. The ability to sync my product catalog to Google shopping has been a huge game changer for our company. Honestly I have no plans to leave BigCommerce! Review collected by and hosted on G2.com. What do you dislike about BigCommerce? The mobile inventory could be easier. I have to use desktop version to adjust inventory which can be time consuming. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? The template are well coded and lack any real issues for indexing our pages. They seem to work well for Googles Core Web Vitals, which as anyone knows it substantial! Review collected by and hosted on G2.com. Show More 8/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Transportation/Trucking/Railroad](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Transportation/Trucking/Railroad") AT Verified User in Transportation/Trucking/Railroad Mid-Market (51-1000 emp.) 2/3/2025 "Complicated to make pages" 4/5 What do you like best about BigCommerce? I like the organisation o the platform and how easy it is to preview a file Review collected by and hosted on G2.com. What do you dislike about BigCommerce? There are not as many possibilities to play around and modify the look of the pages, and sometimes I find it difficult to make them unique and fit the pictures. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Having 3 ully fonctionnal website all transalted and personalized to different countries Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![πŸƒ Brent W P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "πŸƒ Brent W P.") πŸƒP πŸƒ Brent W P. Member | Membership Chair at Entrepreneurs'​ Organization Small-Business (50 or fewer emp.) 4/25/2024 "BigCommerce's B2B and Multi-Store Features Shine, the biggest advantage for a SaaS Commerce platform" 4.5/5 What do you like best about BigCommerce? Robust B2B Module with custom pricing, product catalogs, and order management A scalable and flexible platform that can grow with your business Multi-store functionality for targeted marketing and branding Excellent customer support and guidance Review collected by and hosted on G2.com. What do you dislike about BigCommerce? The backend interface is a little dated Theming was a little harder to start, but eventually, we got it Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? The high costs of Magento and the limitations of the platform led me to explore alternative e-commerce solutions. Shopify was another option we considered, but it lacked the Multistore and B2B features that are essential for our business. BigCommerce stood out as a logical choice due to its robust features, scalability, and flexibility. Review collected by and hosted on G2.com. Show More 8/13/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Cosmetics](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Cosmetics") IC Verified User in Cosmetics Small-Business (50 or fewer emp.) 2/20/2025 "If you want ecommerce at scale, BigCommerce is your best bet" 3.5/5 What do you like best about BigCommerce? Data migration seems to be smooth and the option to host multi-store front. It is also easier to integrate it with a visualization tool like Tableau. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Pricing is not clear on the website unlike Shopify. You need to contact sales to receive a customized price quote. I'd like it better if they have listed their pricing plans clearly on their website. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Multistore front and international options. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite LV Lynn V. Small-Business (50 or fewer emp.) 4/16/2024 "Easy-to-use platform, knowledgable support, good value" 4.5/5 What do you like best about BigCommerce? I love the easy-to-use platform! I can make my small business look great, without having a whole team of computer people doing the heavy lifting. I've been using BigCommerce since 2013, and really appreciate the value that I get, the professionalism, the support, the options of integration... pretty much everything. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? They had an increase in my monthly costs within the past year... I had been paying pretty much the same thing for nearly 10 years, and was a bit flustered by the increase... But, honestly, the increase was still a GREAT BUY for what you get! That was just me being fussy. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? They provide my small e-commerce business with a professional platform that makes my presence on the internet look great! Review collected by and hosted on G2.com. Show More 4/23/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") UF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 8/13/2024 "What a great website develops on Big Commerce" 4/5 What do you like best about BigCommerce? The ease of finding developers that are experienced with Big Commerce and the flexibility of the software environment. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? The difficulty of vetting the developers that I spoke with. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? We have a just in time business model and Big Commerce allows us to work our business model without redoing our busienss to match a software requirement. One of our prime requirements was that the software be flexibile enough to match our existing business. Big Commerce made this transition to online sales easy, not simple because we had to customize the software to meet our needs, but the software allowed us to do this. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jentri Q.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jentri Q.") JQ Jentri Q. Co owner Small-Business (50 or fewer emp.) 4/16/2024 "Being using Bigcommerce since 2012" 4/5 What do you like best about BigCommerce? Bigcommerce is giving us the tools to customize our sites and to have total control on all the interactions with customers and other businesses. Has great customer support. It's fairly easy to implement and create a website. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? I wish some of the native integration with Meta and Amazon would work better. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Helps me integrate every aspect of our business in one place and it's reliable. Review collected by and hosted on G2.com. Show More 8/9/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Archit .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Archit .") A Archit . Associate Developer Small-Business (50 or fewer emp.) 10/4/2024 "Very much flexible to work with from DEV percpective...totally reliable for SEO optimizations" 5/5 What do you like best about BigCommerce? Very much SEO friendly, stencil is a bomb.. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? No separate functionality for variant prod images Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Great for optimizing websites...reducing vulnerabilities...robust features with MSF..catalyst is a beast..reducing problems by implementing latest techs like NEXT JS Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 7/9/2024 "Severly lacking with hidden fees" 0/5 What do you like best about BigCommerce? The free templates are nicely designed. The dashboard is generally easy to navigate. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Platform is extremely lacking. The whole business model is designed for you to download apps for basic functionality and therefore pay additional monthly fees. For instance, Do you want your products to randomly rotate on page refresh? Sure, you have to purchase an app to do that. Do you want set pick up in store only for specific products? Yep, you have to pay $75/month for that. Do you want realtime shipping quotes? Can't do that without an additional monthly fee. Finally, we noticed we were billed for the whole year. Unfortunately we caught it too late and they refused to refund us. So now we are stuck with a platform that won't do BASIC functionality without spending additional exorbitant fees. BigCommerce is the plague. Stay AWAY! Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Unfortunately BigCommerce isn't solving any of our problems nor is it benefiting us. It is in fact harming us by locking us into an entire additional year with subpar functionality. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic PW Paul W. Owner Small-Business (50 or fewer emp.) 8/9/2024 "Works well, easy to use!" 5/5 What do you like best about BigCommerce? It is easy to use and works well for our basic retail business. Great support! Easy implementation from a Magento system. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? No as modifiable a Magento. I would like some of the Magento features but I can live without them. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? It is our shopping cart and sales reporting system. It integrates well with Stamps.com and our Brain Tree. Review collected by and hosted on G2.com. 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