Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones. The customization based on business problems is the coolest feature I have ever seen in a commerce platform ever before. The multi-language facility has helped a lot of businesses globally increasing their reach. The usage is also easy to adapt and not very difficult. The implementation happens to be the fastest thing associated with the platform. They provide amazing customer support and that's the most accessible feature making their platform a global leader. Most of the users come back to the product increasing its frequency of use. It can be easily integrated with any kind of platforms required. Review collected by and hosted on G2.com.

There is pretty much nothing to dislike about such a good platform as it provides all the necessary and out-of-the-box features. Review collected by and hosted on G2.com.

New upgrades made all the features more user friendly. I use this software daily and love it! Review collected by and hosted on G2.com.

Maybe make it a little more streamlined for those who are new to using this kind of software. Review collected by and hosted on G2.com.

I began my career working at a company who used BigCommerce and because the design was already in place, I found doing easy things like switching web banners and updating product photos and descriptions to be quite easy.

While I have not used BigCommerce's customer service myself, I have heard from other designers that they are much better than Shopify, which unless you are a top tier account, can be a bit frustrating to talk to someone. Review collected by and hosted on G2.com.

Having re-designed websites on both BigCommerce and Shopify, I found BigCommerce to be a bit less intuitive. As a graphic designer, I do not know much HTML/CSS so I rely heavily on using a template as a framework and doing light tweaks from there. It felt much more intuitive to use Shopify's overall interface and I preferred it over BigCommerce as someone who is more visual and not technical.

The templates Shopify offers also felt like they much more aligned with what I needed and what my company wanted. Review collected by and hosted on G2.com.

The price kept increasing without adding any features that we were interested in using. Review collected by and hosted on G2.com.

We ended up switching to Shopify. It has many functions built in, plus apps that's I can install for added functionality without requiring a developer. Very happy that we switched. Review collected by and hosted on G2.com.

Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breeze to use ever since. Review collected by and hosted on G2.com.

Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. Review collected by and hosted on G2.com.

Ease of use aside, Big Commerce has been an invaluable part of our growth. Its integration capabilities have been deployed seamlessly across a myriad of apps including Klaviyo, Search Spring and a multitude of other automation tools employed across the site which has been crucial in our being a low cost model. The platforms open API enables easy customisation allowing us a much clearer insight into customer behaviour and internal business performance. several features of BigCommerce have directly contributed to our business growth. The platform’s scalability, with its ability to handle high-volume transactions without sacrificing speed or performance, has been a game-changer as our business has expanded. Its inbuilt SEO tools and mobile optimization features have significantly improved our online visibility and search rankings. Plus, with BigCommerce’s advanced product management features and automation capabilities, we’ve been able to manage inventory and orders efficiently, helping us scale without increasing our team size an increasing costs. Review collected by and hosted on G2.com.

No issues thus far at all. A very responsive local team in case of any issues. Review collected by and hosted on G2.com.

Integrates well with 3rd parties such as Google Analytics and various Microsoft extensions. Easy and effective statistics generation. The platform is easy to use and list/buy products. Review collected by and hosted on G2.com.

Doesn't have as much control over pricing. Difficulties logging in with duo-authentication / difficult process for changing password after forgetting it. Customer support lacking. Review collected by and hosted on G2.com.

Running a business and an online store is much less stressful using Bigcommerce, I have used Volusion and Shopify, and the most valued service that Bigcommerce offers that is next to none in comparison is the ability to reach out to their qualified tech support team for assistance whenever I am snagged by an issue I found or created. Having live tech support just a phone call away is very comforting on a busy day when you don't always have time to search for the correct documentation to help you solve a problem. Our customers also benefit from this service as it reduces the chance of downtime and errors during their shopping experience with us.

I enjoy the shared variants that allow us to reduce product listing data and ease of updating any changes to the function of how the variants are displayed and the ability to create custom rules for a specific variant such as price difference when selected. Review collected by and hosted on G2.com.

Some of the backend functions like not being able to tag customers with a visual color-coded rating system to easily identify customers by their known customer service history - Good Egg Bad Egg. There are a few other things but they are small in the scheme of what makes Bigcommerce our preferred e-commerce platform. Review collected by and hosted on G2.com.

Very robust Bigcommerce platform that is a great base with many many vendors out there that extend the platform. Review collected by and hosted on G2.com.

Some items should not require a plugin, such as products in multiple categories needing a plugin to be able to be sorted in each Category. No backups included, need another plugin for that, etc Review collected by and hosted on G2.com.

Intuitive program, easy to navigate, and the customer service and tech help is top notch. Review collected by and hosted on G2.com.

Coupon codes don't always work so we have to manually refund people. Review collected by and hosted on G2.com.