--- title: BigCommerce Reviews meta\_title: 'BigCommerce Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 580 reviews by the users' company size, role or industry to find out how BigCommerce works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 580 scale: '5' date\_modified: '2026-08-09' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- ### BigCommerce Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [(40 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [(21 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [(14 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [(12 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [(11 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [(9 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [(7 mentions)](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of BigCommerce ##### 1. Ease of Use Users value the **ease of use** of BigCommerce, highlighting its straightforward setup and seamless integration capabilities. [ See 40 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347675&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you like about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. ##### 2. Customer Support Users commend the **top-notch customer support** of BigCommerce, appreciating their responsiveness and dedication to needs. [ See 21 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1347701&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.0/5 "Decent Ecommerce Platform" What do you like about BigCommerce? Decent live chat support. Easier to use compared to Woocommerce or Magento. ![Chloe S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chloe S.") CS Chloe S. Mid-Market (51-1000 emp.) 5.0/5 "Effortless to Use with Outstanding Customer Service" What do you like about BigCommerce? BigCommerce is very easy to use and customer service is fast ##### 3. Easy Integration Users enjoy the **easy integration** features of BigCommerce, seamlessly connecting with various systems and tools. [ See 14 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345194&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you like about BigCommerce? It’s flexible, highly customisable, and can be integrated very easily. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Easy Search and Editable Storefront, but Copying Across Stores Needs Work" What do you like about BigCommerce? easy search functionality, easy editable fields on store front. Fairly good integration to our dispatch system. ##### 4. Product Management Users praise BigCommerce for its **user-friendly interface and built-in features** , making online store creation seamless and effective. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345788&qs=pros-and-cons#reviews) See Related User Reviews ![Abhilasha .](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Abhilasha .") A Abhilasha . 4.0/5 "Robust E-commerce Platform with Room for Improvement" What do you like about BigCommerce? I appreciate how BigCommerce keeps our busy online store running smoothly with product listings,pricing rules and order processing all in one place.It ![Emilie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emilie P.") EP Emilie P. Mid-Market (51-1000 emp.) 4.0/5 "Comprehensive E-commerce with Multilingual Support" What do you like about BigCommerce? I like BigCommerce because it's easy to use, which allows us to do a lot of things right within the webpage. We use it for both our English and French ##### 5. App Integration Users value the **easy app integration** of BigCommerce, enhancing their store management and analytics capabilities effortlessly. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345393&qs=pros-and-cons#reviews) See Related User Reviews PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you like about BigCommerce? This platform is very user-friendly and offers access to thousands of apps that you can easily download and use. ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you like about BigCommerce? I like how BigCommerce makes setting up and managing an online store simple, fast, and flexible. It gives you powerful built-in features, smooth integ ### 5 Cons or Disadvantages of BigCommerce ##### 1. Limited Customization Users experience **limited customization** options in BigCommerce, hindering their ability to tailor their store effectively. [ See 12 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344852&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 2. Expensive Users find BigCommerce **expensive** , suggesting that lower pricing would enhance accessibility and customer satisfaction. [ See 11 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1346704&qs=pros-and-cons#reviews) See Related User Reviews ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh ![Tom L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tom L.") TL Tom L. Small-Business (50 or fewer emp.) 4.5/5 "Easy Website Setup with Tons of Integrations, But Price Could Be Lower" What do you dislike about BigCommerce? Nothing really. Its actually a pretty good site to create a website.. If anything id say the price could be a little lower, being Australia i thought ##### 3. Difficult Customization Users struggle with **difficult customization** , facing limited options for personalizing their BigCommerce experience effectively. [ See 9 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345548&qs=pros-and-cons#reviews) See Related User Reviews ![Anthony B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anthony B.") AB Anthony B. Mid-Market (51-1000 emp.) 4.5/5 "Flexible, Highly Customisable, and Easy to Integrate" What do you dislike about BigCommerce? Creating custom themes can be difficult, and the B2B side still needs some work. ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ##### 4. Customization Difficulty Users face **customization difficulties** with BigCommerce, struggling to achieve unique designs and features for their stores. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1345117&qs=pros-and-cons#reviews) See Related User Reviews ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need PS Phil S. Mid-Market (51-1000 emp.) 4.5/5 "Effortless App Integration on an Intuitive Platform" What do you dislike about BigCommerce? We find ourselves needing a BigCommerce developer more often than I think should be necessary. Some apps require custom integration, especially if you ##### 5. Limited Features Users face **limited features** on BigCommerce, often needing third-party apps and significant customizations, leading to switching platforms. [ See 7 mentions ](https://www.g2.com/products/bigcommerce/reviews?filters%5Bsentiment_snippet%5D=1344881&qs=pros-and-cons#reviews) See Related User Reviews ![Chad G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad G.") CG Chad G. Small-Business (50 or fewer emp.) 2.0/5 "Straightforward for Basics, but Limited Features and Unresolved Support Issues" What do you dislike about BigCommerce? Lack of functionality, lack of reputable third party apps and plugins, a requirement for many theme customizations to meet business and marketing need ![NIKHIL A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NIKHIL A.") NA NIKHIL A. Enterprise (\> 1000 emp.) 4.0/5 "Effortless Store Setup with Powerful Features" What do you dislike about BigCommerce? I dislike that BigCommerce can feel limiting with its design customization and that some advanced features require extra apps or higher-tier plans, wh ![Priyanka J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Priyanka J.") PJ Priyanka J. Application Support Lead @ Eli-Lily Mid-Market (51-1000 emp.) 7/8/2025 "BigCommerce Review" 4.5/5 What do you like best about BigCommerce? 1) I like the most that the platform has no-code or low code functionality. 2) The platform does integrate with every system and various build in API for various scenario's covering B2B and B2C market. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? I dislike that if they are making any beta changes, please provide documents earlier and may be a demo to be ready for the implemntations. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? BigCommerce is solving the challenge of creating scalable, customizable, and integration-friendly eCommerce platforms—especially for businesses with complex product catalogs, B2B/B2C needs, and multichannel selling requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Durga Akhila C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Durga Akhila C.") DC Durga Akhila C. vice president Small-Business (50 or fewer emp.) 2/10/2025 "My take on the Global Sensation Big Commerce" 5/5 What do you like best about BigCommerce? Big Commerce has helped many businesses by being scalable enough to small businesses as well as big ones.The customization based on business problems is the coolest feature i have ever seen in a commerce platform ever before.The multi language facility has helped a lot businesses globally increasing their reach.The usage is also easy to adapt and not very difficult.the implementation happens to be the fastest thing associated with the platform.They provide a amazing customer support and thats is the most accesible feature making their platform a global leader.Most of the users come back to the product increasing its frequency of use .Its can be easily integrated with any kind of platforms required. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? There is pretty much nothing to dislike about such a good platform as it provides all thenecessary and out of box features . Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? I have been researching a lot of products for my blog and one day i came across this product and just instantly gave it a try for my business.It is helping me streamline my e-commerce operations by providing a platform that simplifies store setup, management, and omnichannel selling. With built-in integrations for payment gateways, marketplaces, and CRM tools like Salesforce, I can efficiently manage my business without heavy development costs.The ability to scale effortlessly, automate processes, and manage multiple sales channels from one platform allows me to focus on growth rather than technical complexities, ultimately improving efficiency, revenue, and customer experience. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Shannon W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shannon W.") SW Shannon W. Voice Over Artist Small-Business (50 or fewer emp.) 7/5/2023 "Simple solution." 4.5/5 What do you like best about BigCommerce? New upgrades made all the features more user friendly. I use this software daily and love it! Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Maybe make it a little more streamlined for those who are new to using this kind of software. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Everything I. One place streamlines my activity across the web and lets me have one dashboard to connect all the intricacies involved in setting up an e-commerce shop. Review collected by and hosted on G2.com. Show More 7/23/2025 Validated ReviewerIncentivizedSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Small-Business (50 or fewer emp.) 3/17/2025 "I've worked with companies that have used BigCommerce, but more who have used with Shopify." 2/5 What do you like best about BigCommerce? I began my career working at a company who used BigCommerce and because the design was already in place, I found doing easy things like switching web banners and updating product photos and descriptions to be quite easy. While I have not used BigCommerce's customer service myself, I have heard from other designers that they are much better than Shopify, which unless you are a top tier account, can be a bit frustrating to talk to someone. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Having re-designed websites on both BigCommerce and Shopify, I found BigCommerce to be a bit less intuitive. As a graphic designer, I do not know much HTML/CSS so I rely heavily on using a template as a framework and doing light tweaks from there. It felt much more intuitive to use Shopify's overall interface and I preferred it over BigCommerce as someone who is more visual and not technical. The templates Shopify offers also felt like they much more aligned with what I needed and what my company wanted. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? They are a tool to sell product online to the company I work for's customer base. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Dee L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dee L.") DL Dee L. Owner Small-Business (50 or fewer emp.) 1/16/2024 "Works well. Had its ups and downs" 3/5 What do you like best about BigCommerce? The price kept increasing without adding any features that we were interested in using. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? We ended up switching to Shopify. It has many functions built in, plus apps that's I can install for added functionality without requiring a developer. Very happy that we switched. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Ecommerce for our customers Review collected by and hosted on G2.com. Show More 7/23/2025 Validated ReviewerIncentivizedSource: G2 invite RC Ruben C. Ecommerce Manager Small-Business (50 or fewer emp.) 11/8/2024 "Great Ecommerce Platform" 5/5 What do you like best about BigCommerce? Ease of use, ever expanding app marketplace. If there's something you want to do that Bigcommerce doesn't do out of the box, there is probably an app that does it. Customer support is absolutely top notch. Always friendly and very knowledgeable. Implementation was handled by our developer but it has been a breese to use ever since. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Not as customizable as we'd like on certain features. It's good that you can get an app to do what you want, but then you have to pay for that app to do what should be done natively. Also the gift card system leaves a lot to be desired. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Bigcommerce allows us to provide a straightforward shopping solution to our customers. The ease of use on the customer side has resulted in more repeat customers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Deepak K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Deepak K.") DK Deepak K. Director Small-Business (50 or fewer emp.) 9/25/2024 "A Complete E-commerce Solution for Growing Businesses" 5/5 What do you like best about BigCommerce? Ease of use aside, Big Commerce has been an invaluable part of our growth. Its integration capabilities have been deployed seamlessly across a myriad of apps including Klaviyo, Search Spring and a multitude of other automation tools employed across the site which has been crucial in our being a low cost model. The platforms open API enables easy customisation allowing us a much clearer insight into customer behaviour and internal business performance. several features of BigCommerce have directly contributed to our business growth. The platform’s scalability, with its ability to handle high-volume transactions without sacrificing speed or performance, has been a game-changer as our business has expanded. Its inbuilt SEO tools and mobile optimization features have significantly improved our online visibility and search rankings. Plus, with BigCommerce’s advanced product management features and automation capabilities, we’ve been able to manage inventory and orders efficiently, helping us scale without increasing our team size an increasing costs. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? No issues thus far at all. A very responsive local team in case of any issues. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Big Commerce is our soruce of truth and the platform has been perfect for a low margin - high volume business like ours. Cost aside, we run our business on a split system with Big Commerce and an ERP platform. Big Commerce has proven tpo be easier to use for the team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller ![Ivan M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan M.") IM Ivan M. Business Analyst Small-Business (50 or fewer emp.) 3/20/2025 "Good start, but has growing competition which limits features and freedom" 3.5/5 What do you like best about BigCommerce? Integrates well with 3rd parties such as Google Analytics and various Microsoft extensions. Easy and effective statistics generation. The platform is easy to use and list/buy products. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Doesnt have as much control over pricing. Difficulties logging in with duo-authentication / difficult process for changing password after forgetting it. Customer support lacking. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? BigCommerce is helping us reach out to a greater amount of customers that don't necessarily overlap with other commercial sa-as companies such as Shopify or Woocommerce. It helps us gain exposure across the market. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DL Duane L. Administrator and Customer Service Small-Business (50 or fewer emp.) 4/24/2024 "Outstanding Customer Service" 5/5 What do you like best about BigCommerce? Running a business and an online store is much less stressful using Bigcommerce, I have used Volusion and Shopify, and the most valued service that Bigcommerce offers that is next to none in comparison is the ability to reach out to their qualified tech support team for assistance whenever I am snagged by an issue I found or created. Having live tech support just a phone call away is very comforting on a busy day when you don't always have time to search for the correct documentation to help you solve a problem. Our customers also benefit from this service as it reduces the chance of downtime and errors during their shopping experience with us. I enjoy the shared variants that allow us to reduce product listing data and ease of updating any changes to the function of how the variants are displayed and the ability to create custom rules for a specific variant such as price difference when selected. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Some of the backend functions like not being able to tag customers with a visual color-coded rating system to easily identify customers by their known customer service history - Good Egg Bad Egg. There are a few other things but they are small in the scheme of what makes Bigcommerce our preferred e-commerce platform. Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Helping us reach out to a global customer base and live human tech support is always there to help. Review collected by and hosted on G2.com. Show More 8/15/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Christopher A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher A.") CA Christopher A. IT Technical Support Specialist Education Management Small-Business (50 or fewer emp.) 10/3/2024 "Great ecommerce Platform" 4/5 What do you like best about BigCommerce? Very robust Bigcommerce platform that is a great base with many many vendors out there that extend the platform. Review collected by and hosted on G2.com. What do you dislike about BigCommerce? Some items should not require a plugin, such as products in multiple categories needing a plugin to be able to be sorted in each Category. No backups included, need another plugin for that, etc Review collected by and hosted on G2.com. What problems is BigCommerce solving and how is that benefiting you? Bigcommerce allowed us to sell to different channels of consumors , such as B2C and also B2B. They have a modern architecture in the backend which makes it easily trainable for users. The ability to use plugins to allow roll backs and such gives you piece of mind that if you mess up you can roll something back. There online live chat support has been very helpful and in most cases if I have to submit a ticket, it is answered that same day with a real answer not some copy and paste. Review collected by and hosted on G2.com. 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