1. [Home](https://www.g2.com/)
2. ...
3. [Contact Center AI Observability Software](https://www.g2.com/categories/contact-center-ai-observability)
4. [Bespoken.ai Discussions](https://www.g2.com/products/bespoken-ai/discuss)

[
 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8b592edd5db5e0dc9f495354d0150124/bespoken-ai.jpg "Product Avatar Image")
](/products/bespoken-ai/reviews)

[

Bespoken.ai

](/products/bespoken-ai/reviews)

(3)3.8/5

Bespoken.ai offers a comprehensive Model Testing solution designed to validate and ensure the accuracy, functionality, and safety of Automatic Speech Recognition (ASR), Large Language Models (LLMs), and Natural Language Understanding (NLU) models. This service assists companies in integrating LLM-based chat and voice bots, providing confidence that their applications deliver correct information and protect users from misleading or harmful responses. Key Features and Functionality: - Automated Test Case Generation: Bespoken.ai automatically generates test cases to streamline the validation process. - Four-Stage Validation Pipeline: 1. Entity-Based Validation: Ensures the model accurately identifies and responds to entities like people, places, and objects. 2. Rules-Based Validation: Verifies the model adheres to predefined rules and guidelines. 3. LLM-Based Validation: Utilizes large language models to test and identify potential issues within the application. 4. Manual Validation: Involves human reviewers to confirm all tests are passed and to detect any additional problems. - Continuous Monitoring: Employs LLMs to repeatedly query and verify applications during development and post-deployment phases. - Detection of Hallucinations: Identifies and alerts users to incorrect or misleading responses generated by the model. Primary Value and Problem Solved: Bespoken.ai's Model Testing solution addresses the critical need for reliable and safe LLM implementations in chat and voice bots. By providing a thorough validation pipeline and continuous monitoring, it ensures that applications function correctly, deliver accurate information, and safeguard users from potential risks associated with incorrect or harmful responses. This comprehensive approach allows companies to confidently deploy LLM-based solutions, enhancing customer trust and satisfaction.

Show More

When users leave Bespoken.ai reviews, G2 also collects common questions about the day-to-day use of Bespoken.ai. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion.

* * *

### 0.0

Nps Score

### All Bespoken.ai Discussions

Search

Most CommentedMost HelpfulCommon QuestionsNewest

All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments

FilterFilter

Filter byExpand/Collapse 

Sort by

Most Commented

Most Helpful

Common Questions

Newest

Filter by

All Discussions

Discussions with Comments

Common Questions

Discussions without Comments

Sorry...

There are no questions about Bespoken.ai yet.

## Start a New Software Discussion

Have a software question?

Get answers from real users and experts

[Start A Discussion](/products/bespoken-ai/discussions/new)

* * *

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_8b592edd5db5e0dc9f495354d0150124/bespoken-ai.jpg "Product Avatar Image")

### Have you used Bespoken.ai before?

Answer a few questions to help the Bespoken.ai community

[
Yes
](javascript:void(0))[
Yes
](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fbespoken-ai%2Fdiscuss%3Fsmall_ask%3Dbespoken-ai)
No