BenchmarkONE Reviews & Product Details

Hatchbuck is incredibly easy to use. It's intuitive enough that I could figure out how to use it without a tutorial. Review collected by and hosted on G2.com.

The email templates can be a little sticky to work with, but no more so than with other marketing automation platforms. Review collected by and hosted on G2.com.

I love how each client has a profile dashboard. It helps to keep things very organized. Also, the ability to track the journey of a client's engagement with my website really helps me to know what information that interests them.

Additionally, I love the task manager feature. I can set specific tasks that are related to specific clients, and then get reminders sent to me for follow up.

You will find that a client profile area has the ability to upload documents to a profile. This feature is great if you work with contracts or photographs.

There are really so many features that I love, that there too many to list. Hatchbuck really is a great value for the fee, and what is most important for any product is the support.

They have always been there for me and my business.

I would highly recommend them and do! Review collected by and hosted on G2.com.

Currently, I miss having real-time chat support and hope that they go back to that. It's currently set to leaving a message, however, the support has been very good for the whole time I've been a client. Review collected by and hosted on G2.com.

I hadn't much experience with this type of software, but Hatchbuck is very straight forward and easy to learn. I feel every time I go on there I pick up a few new skills. Being able to attach tasks to the emails being sent out, and being able to track the clicks per email has been SUPER helpful! I can say my numbers would not be what they are without this program! Review collected by and hosted on G2.com.

I've had some issues at times, loading lead lists. The software gives feedback as to how many were good, and bad, and why. Sometimes I don't understand what it's telling me, but I believe it's something that I will sort out with time. Review collected by and hosted on G2.com.

Automated emailing with campaigns and linking to Gmail makes it easy to keep up to date with contacts Review collected by and hosted on G2.com.

I wish you could add a deal from the side bar in gmail. You can add a task, add notes, view activity but not add a deal. Review collected by and hosted on G2.com.

I've tried to use CRM services in the past, with limited success. I've been at a new job for a few months now, and we utilize Hatchbuck. With just a few tips from my colleague and I was off and going. Since then, I've been able to sort out quite a few tools that work with it, on my own, as well. The controls are intuitive and easy to use. There are many additional tasks you can take advantage of within your email templates that allow you to expedite the process of tracking email distribution, and strategically reach out to prospects. Review collected by and hosted on G2.com.

Some of the feedback the software provides can be a little unclear. Early on, when it would give me messages about certain contacts not uploading, I could not sort out what the issue was. Since then I've spoken with customer service a few times, always with positive results in the end. Review collected by and hosted on G2.com.

Marketing automation and email templates Review collected by and hosted on G2.com.

Some bugs occasionally occur, and some functionality missing. Review collected by and hosted on G2.com.

Email marketing capabilities are great, and undoubtedly one of the highlights of Hatchbuck, it offers numerous customization options for editing your marketing campaign emails, allowing your company to create the email exactly as you wish. But if you don't understand code and editing, Hatchbuck offers a plethora of ready-made templates, just choose which one to use. Review collected by and hosted on G2.com.

Slow servers, this was the main problem I faced with using Hatchbuck, sometimes when trying to do some updating or altering some work we had problem with slow servers which made the task a bit frustrating and certainly more laborious. Review collected by and hosted on G2.com.

Love how easy it is for us to use, and our clients. There's a lot of flexibility with coding our own email templates, and love being able to save filters for lists. Review collected by and hosted on G2.com.

The report we like to use requires manual number input after export. Review collected by and hosted on G2.com.

I love the ease of use and the reminders. It definitely keeps me notified with new tasks/reminders so I don't miss a sale! Review collected by and hosted on G2.com.

There are not many downsides, but I would like to see some further filtering functions. We work in an environment where we are calling nation-wide and it is very troublesome to look at time zones individually before each call. It would be very helpful to filter new contacts by time zones. Review collected by and hosted on G2.com.

Much more efficient than the previous platform we were using. I like the contact score and filtering options that are available to segment our contacts. It allows us to create personalized communication. I am a big fan of the user interface and the way that the platform operates. It is really easy to use and onboard additional team members. The support and check ins that we have received from the team at Hatchbuck has also been really great! Review collected by and hosted on G2.com.

When the platform is down and we are unable to access our contacts or use the system. Additionally, there are often times we import data and match it to a field but the data doesn't come into the platform. I would also like to develop better, more customized, automated reports. This would be awesome to have something that was sent to my email every Thursday or Friday to report to managers. It might just be that I haven't looked into the reporting feature enough. Review collected by and hosted on G2.com.