DJ

Diego J.

Mid-Market (51-1000 emp.)

8/7/2023

"Basware stinks."

0/5

What do you like best about Basware?

The only thing helpful is it keeps all the invoices in one place. Review collected by and hosted on G2.com.

What do you dislike about Basware?

I have no access to any reports. The smart AI never works for me. It reads the price incorrectly, and assigns it to the wrong vendor. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Hi Diego,

While we appreciate you taking the time to submit your feedback we are disappointed to hear you have had such a negative experience.

Addressing your main challenges with our solution:

Access to reports - This is set by the admin so we would recommend contacting the solution owner to discuss any issues you may be having and to see if this can be resolved.

AI, smart coding generating incorrect pricing and vendor selection - This should not be occurring so if this is an issue that is repeating itself please raise a ticket with our support team to resolve.

Once again please accept my apologies for your negative experience. If you would like to further discuss please dont hestitate to contact me directly.

Kind regards,

Rob

GB

Giorgiana b.

Enterprise (> 1000 emp.)

8/8/2023

"user friendly and multitasking"

4.5/5

What do you like best about Basware?

the user friendly design and easy accesibility, the posibility of providing different access view dependng on the job role of the user Review collected by and hosted on G2.com.

What do you dislike about Basware?

the fact that an user who have limited acces cannot see the invoices linked to the PO they raised (only if the invoice requires their review) Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for highlighting Basware's user-friendly design and role-based accessibility in your G2 review. Your feedback on limitations for users with restricted access is invaluable, this is most likely due to restrictions set at the admin level, but we will look further into this.

IM

Verified User in Maritime

Enterprise (> 1000 emp.)

8/7/2023

"End users get confused"

3/5

What do you like best about Basware?

I'd say the layout looks nice, it is easy to check the flow of the documents, what comes from where. The steps of the purchasing process are laid out clean and simple. Review collected by and hosted on G2.com.

What do you dislike about Basware?

It overcomplicates some things. It does not anticipate pricing differences and does not support dealing with such in a user-friendly manner. It does not work well with Oracle Finance. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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I'm sorry to hear your experience isnt where it should be, perhaps if you could reach out to directly we can investigate what is going wrong. My email address is Robert.Wilson@basware.com

KL

Karri L.

Founder, CEO

Mid-Market (51-1000 emp.)

1/17/2023

"Good tool for AP automation"

3/5

What do you like best about Basware?

Basware was originally an AP software and that's where it strength is. Basware is always connected to accounting or ERP system so it is flexible on integrating to many systems. E.g. in large organisation where you might have many ERP systems in use you can still receive all your purchase invoices in Basware and connect easily Basware to different ERP systems. Also PO matching automation works well and you can really get touchless AP automation for your PO related invoices. End users love the UI as well as AP clerks Review collected by and hosted on G2.com.

What do you dislike about Basware?

Catalog management and purchasing side is not user friendly and automated yet. Also there is no sourcing module. You can get white labeled solution from Basware but it is loosely connected to P2P. Basware is extremely configurable and with no real templates your system is as good as the consultants you get. Review collected by and hosted on G2.com.

What problems is Basware solving and how is that benefiting you?

Single system for purchase invoice handling. You can fully automate - I mean really touchless invoices for your PO related and recurring invoices. It is flexible on creating rules to check purchase invoice coding so you get correctly coded invoices to bookkeeping without having to check them anymore by an AP or accountant. But of course to get to this state you need to be committed to develop the system. It does not come out of the box. Requires effort from you and Basware consultants Review collected by and hosted on G2.com.

RS

Radislav S.

Installation Controlling Manager

Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

7/3/2023

"Basware review"

4/5

What do you like best about Basware?

Possibility to easily access historical data and approval flows. This is very important in case of internal/external audits. It is important to be able to extract invoices from the archives Review collected by and hosted on G2.com.

What do you dislike about Basware?

Delays in posting of transactions due to various issues such as tax codes, PO matching. The system should be set up better to inform users of issues so that they addressed promptly Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your review. We're pleased to hear that Basware's capabilities in accessing historical data and approval flows are adding value to your audit processes. Your feedback on the delays in posting transactions is valuable, and we are constantly working on enhancing our system for prompt issue notifications. Your insights contribute to our ongoing efforts to improve AP automation and invoice management. Thank you for your continued engagement.

Best regards,

Rob

DK

Dimitrios K.

Enterprise (> 1000 emp.)

8/8/2023

"Most user-friendly interface"

4.5/5

What do you like best about Basware?

You can search multiple stuff, extract reports on the spot and do anything you want from Purchase till Payment Review collected by and hosted on G2.com.

What do you dislike about Basware?

Sometimes it tends to be glitchy, but it's a completely technical issue Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you, Dimitrios, for taking the time to share your experience with Basware on G2. We're delighted to hear you find our interface user-friendly and appreciate its capabilities.

We acknowledge your observation regarding occasional glitches. Rest assured, we are committed to addressing technical issues promptly to continue providing a seamless experience.

MF

Michael F.

Enterprise (> 1000 emp.)

7/3/2023

"Basware Excels in Automation, Lacks Customization"

4/5

What do you like best about Basware?

The best parts of Basware are the features that allow the user to automate payment through a "payment plan" function that will pay invoices based on tolerance. Also, the search functions easily allow you to search history. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Customization is lacking in the software; although many search functions exist, one cannot create customizable parameters for searching. Also, the software lacks a select-all function for everyday users to move several invoices at once from one person to the next. Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your detailed review, Michael. We're pleased to hear that the automation features, especially the "payment plan" function and "smart-coding," are streamlining your invoice management. Your feedback on the need for enhanced customization and a select-all function is invaluable. We'll share these insights with our product management team as we continue to refine and enhance our offerings.

JB

Justyna B.

Enterprise (> 1000 emp.)

8/8/2023

"Satisfying, but needs a lot of corrections"

4/5

What do you like best about Basware?

Repeatability of solutions, after using it for a longer time, it becomes a useful tool. Review collected by and hosted on G2.com.

What do you dislike about Basware?

Some solutions not very intuitive, more hints displayed next to the options suggesting what will happen when we choose it would be desirable Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you, Justyna, for sharing your valuable insights on Basware's utility in streamlining the ordering process. We're investing in tools to make the platform even more intuitive, and you should see more hints and prompts in the near future to enhance your user experience. Your feedback is instrumental in this improvement journey.

RA

ramy A.

Algharib

Airlines/Aviation

Small-Business (50 or fewer emp.)

7/3/2023

"SMART, EASY TO USE, BEST"

5/5

What do you like best about Basware?

SMART, EASY TO USE, BEST. IT IS THE BEST I COULD USE FOR A LONG TIME. I WILL RECOMMEND IT TO EVERYONE I KNOW AND IT IS VERY PROFESSIONAL. Will probably recommend to everyone I know. Review collected by and hosted on G2.com.

What do you dislike about Basware?

there's not much to talk about as there might be little glitches or little things but nothing that bothers me directly and I'm sure you guys will sort it out... Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your enthusiastic review, Ramy. We're thrilled to hear that Basware has met your expectations and that you'd recommend it so highly. Your confidence in our ability to address the small glitches is greatly appreciated, and rest assured, we are continuously working to refine our solutions.

Med vänliga hälsningar och stort tack,

Rob

SB

Sara B.

Enterprise (> 1000 emp.)

7/3/2023

"Easy to use and great platform"

5/5

What do you like best about Basware?

I like how everything you need is right on one screen for the A/P functions, which makes it easy to use without having to flip page after page. Review collected by and hosted on G2.com.

What do you dislike about Basware?

The occasional slow load that occurs can be an issue, but overall it doesn't happen very much Review collected by and hosted on G2.com.

Response from Rob Wilson of Basware

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Thank you for your valuable feedback, Sara. We're thrilled that our platform's one-screen solution for A/P functions is helping you navigate your work as smoothly as Patrick Mahomes in the pocket. We're committed to minimizing any slow loading times to ensure a consistently efficient experience for you.

Basware Reviews (135)

Basware Reviews (135)

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