Thank you for taking the time to review Basware on G2. We are glad to hear that you find our user interface and dashboard easy to navigate, aligning with our focus on delivering an intuitive user experience for our customers.

Your detailed feedback is extremely valuable. We understand that timely and effective support is a crucial aspect of any software solution, and we apologize for the delays and challenges you have experienced with our customer support and EDI implementation process. Your input provides us with essential guidance on areas for improvement.

Specifically, the points you've raised about creating a Basware forum and enhancing the search functionality in our ServiceNow portal resonate with our commitment to active customer engagement. Rest assured, these concerns are being escalated for internal review.

As for the billing issue you mentioned, we will look into the matter promptly. We are committed to transparency and fairness in our pricing and will take immediate steps to address the situation.

For immediate assistance and to discuss your concerns in detail, please contact our customer support or email me directly at Robert.wilson@basware.com

Thank you once again for your participation and engagement.

Great to hear your feedback and really interesting suggestion, I will pass on to our product development team as this must be a common challenge that we could help solve.

Thanks,

Rob

Thank you for your comprehensive review on G2. It's rewarding to hear that you find Basware's platform super user-friendly and proficient for Accounts Payable, particularly praising our smart-coding feature. Features like these are designed to deliver the efficiencies you mention so its great to hear this working in action. We'd love to hear more on this so if you have time I'd love to connect with you regarding this, my email address is Robert.Wilson@basware.com

Your constructive feedback about the invoice review and approval process is invaluable. We understand the importance of efficient workflows, especially when it comes to time-sensitive tasks like invoice payments. Your point about delays due to simple fixes resonates with our commitment to improve. Rest assured, we will pass this feedback on to product management and will look to review this process for potential enhancements.

Your continued engagement with our platform and your willingness to share your experience provide us with strategic guidance to better serve our customers. If you have attended any of our previous events, we hope you found them beneficial and encourage you to participate in upcoming webinars.

Thanks again,

Rob Wilson

Thank you, Marta, for your detailed review on G2. We're thrilled to hear that Basware is making your work easier and that features like the "Advanced search" are enhancing your daily tasks. We take pride in delivering a platform that provides our users with a convenient and efficient experience.

We've noted your concerns regarding system speed and the logout feature and will pass this onto Product Management. These are important areas for us, and we are committed to addressing these issues to ensure a smoother workflow for you.

Your insights are invaluable to us, and we encourage you to continue sharing your thoughts to help us improve and align with industry best practices.

Thank you for your insights, Leo. It's great to hear that our system is serving your spend management needs effectively. We value your feedback on user-friendliness and are actively working to enhance the user experience, specifically in areas like raising purchase requisitions. Your input is instrumental in helping us address this.

Thank you for your thoughtful review. We're delighted to hear that Basware has empowered you to focus on advanced tasks by simplifying the educational process for managers. The user experience is a cornerstone of our platform, and we're pleased that you find our tools suitable for both managerial and analytical needs.

We're also glad that Basware is resolving the integration challenge you faced with multiple systems. Having everything in one place not only streamlines the procurement-to-pay process but also fosters ease of use, irrespective of one's previous experience with invoice systems.

Your feedback on the purchasing part being somewhat difficult is noted, and while it may be an internal issue, we’re always keen on enhancing every aspect of our platform.

We encourage you to stay engaged and share any more insights you might have.

Thank you for sharing your experience with Basware and providing detailed feedback. Your observations, particularly on the 'work group' function and the challenges with auto-coding, are valuable. We will share these insights with our product management team as we continually aim to improve the user experience and better serve your needs.

Thank you for your review, Andrew. It's great to hear that you find Basware's invoice approval process and search functionality effective and user-friendly. Your feedback about the system timing out quickly is noted and will be shared with our development team as we aim to continuously improve our user experience.

Thank you for sharing your balanced perspective, Lucas. We're pleased to hear that Basware is contributing to your productivity by streamlining your invoice processing. Your feedback on the issues with automatic information reading and smart coding is valuable, and we will certainly direct these points to our development team as we continue to improve and evolve our solutions.

Thank you for taking the time to share your experience with Basware on G2. We're pleased to hear that you recognize the valuable insights our solutions offer in streamlining financial processes like procurement, accounts payable, and e-invoicing. Our mission is to provide our clients with the cutting-edge knowledge and tools they need for increased efficiency and reduced errors.

We appreciate your feedback regarding the pricing and licensing model. Basware is committed to being proactive in delivering value to our clients. Your input on costs provides us with strategic guidance that will help us refine our solutions to better align with various budgets.

It's rewarding to hear that our platform aids in enhancing collaboration with suppliers through features such as e-invoicing and supplier portals. Effective communication is crucial in facilitating smooth transactions and fostering healthy supplier relationships.

Your engagement with our product and your decision to share your insights are instrumental for us. As we continue to innovate, we encourage you to stay connected for the latest best practices and industry trends that Basware offers. If you have attended any of our previous events or webinars, we hope you found them insightful, and we invite you to participate in our future initiatives.

For any further queries or suggestions, we encourage you to reach out to our customer support or your designated client representative.

Thank you once again for your valuable input.