BackEngine is a customer intelligence platform that helps B2B account teams — including Customer Success, Account Management, Revenue Operations, and Client Services — turn unstructured customer conversations into structured, queryable data. BackEngine sits between a company's existing communication and CRM tools and the teams that need insights from them. It ingests calls, emails, support tickets, and messages from tools like Gong, Zendesk, Gmail, Slack, Salesforce, and HubSpot, then automatically routes each interaction to the correct account, calculates health and sentiment metrics, and writes structured data back to the CRM, with no manual tagging, rules configuration, or engineering work required. The platform is designed for post-sales teams managing large books of business where account history is scattered across inboxes and systems and is difficult to surface quickly. It addresses the core problem that the most valuable customer data, what customers actually said, typically lives in unstructured formats that can't be queried, reported on, or fed into AI workflows without significant manual effort. Key capabilities include: * Native integrations with Gong, Zendesk, Gmail, Slack, Salesforce, HubSpot, Zoom, Outlook, Jira, and others — no migration or engineering required * Intelligent routing that maps every call, email, and ticket to the correct account automatically * Derivative metrics including health scores, sentiment scores, risk flags, and engagement trends, calculated from actual customer conversations CRM write-back that keeps Salesforce and HubSpot updated automatically * Natural language querying that lets users ask plain-language questions about any customer or account segment * Pre-built AI agents for the most common customer success and account management use cases * MCP server that exposes structured customer data to external AI tools and workflows BackEngine is SOC 2 Type II and HIPAA compliant. Customer data is encrypted at rest and in transit with unique per-customer keys, and BackEngine employees cannot access customer data without explicit permission. The platform is designed to be operational in under 30 minutes, with no changes required to existing team workflows.