# B2BGateway EDI Reviews **Vendor:** B2BGateway **Category:** [Other VARs ](https://www.g2.com/categories/other-vars) **Average Rating:** 1.8/5.0 **Total Reviews:** 3 ## About B2BGateway EDI B2BGateway EDI is a cloud based EDI and automated supply chain solution that supports all US and International EDI Mapping formats including ANSI X-12, EDIFACT, Tradacom, Odette, XML, etc. as well as virtually all accepted EDI transport protocols including VAN, AS2, SMTP (E-mail), FTP, HTTP, Secure Socket, etc. ## B2BGateway EDI Reviews ### 1. Stay away from B2BGateway **Rating:** 0.0/5.0 stars **Reviewed by:** Kent F. | ITS Manager **Reviewed Date:** November 08, 2021 **What do you like best about B2BGateway EDI?** The product works when it is set up correctly. The website works well. **What do you dislike about B2BGateway EDI?** The people. I will regularly wait for months to get a response from support. My current ticket is over 40 days old with a status of "queued" There is no phone number to talk to or anyone that will respond by email. Take it from me, find a different company. **What problems is B2BGateway EDI solving and how is that benefiting you?** We use them to bring orders in from a customer via upload to our ERP system. ### 2. Good system if you can get a response from the sales team to get it set up! **Rating:** 0.5/5.0 stars **Reviewed by:** Ben T. | IT **Reviewed Date:** August 04, 2021 **What do you like best about B2BGateway EDI?** Prior to the merge of B2B Gateway with True commerce the company was very good at support and responsive to setting up new customers etc and always persevered to ensure the connections worked correctly **What do you dislike about B2BGateway EDI?** Since the merge with True commerce, the level of customer support has deteriorated massively. we moved ERP systems and requested to migrate the existing edi into our new system well over 4 months ago and still nothing has happened even though they have been constantly chased to get the project off the ground. - completely unacceptable! I find this level of disregard for existing customers unacceptable and could no longer recommend this company to anyone based on our current experience. **What problems is B2BGateway EDI solving and how is that benefiting you?** automatically adding customer orders to our system and sending out invoices ### 3. Electronic data secure **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2019 **Describe the project or task B2BGateway EDI helped with:** Inventory, purchase order and vendor registration with supply management are good. Initial phase is very difficult to integrate. Once the bugs are removed then it takes no time to run its program with ERP integration NetSuite. **What do you like best about B2BGateway EDI?** All documents were easily moved from one end to another. **What do you dislike about B2BGateway EDI?** An internal workflow was an issue with Netsuite. **Recommendations to others considering B2BGateway EDI:** Electronic data integration is a big task so you need to utilize and see. **What problems is B2BGateway EDI solving and how is that benefiting you?** Inventory, purchase order and vendor registration with supply management are good ## B2BGateway EDI Discussions - [What is B2BGateway EDI used for?](https://www.g2.com/discussions/what-is-b2bgateway-edi-used-for) - [View B2BGateway EDI pricing details and edition comparison](https://www.g2.com/products/b2bgateway-edi/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+09%3A57%3A46+-0500&secure%5Bsession_id%5D=ef0a8d99-42c6-48a8-aefb-17d7dbe27bfa&secure%5Btoken%5D=2114111a74fce0b45378f66de60f81198163a8be62ebe9e6efcf70bd9d61d66d&format=llm_user) ## B2BGateway EDI Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top B2BGateway EDI Alternatives - [Western Computer](https://www.g2.com/products/western-computer/reviews) - 4.6/5.0 (200 reviews) - [ETHOSystems](https://www.g2.com/products/ethosystems/reviews) - 4.9/5.0 (141 reviews) - [Alta Vista Technology](https://www.g2.com/products/alta-vista-technology/reviews) - 4.9/5.0 (130 reviews)