B2B Wave Reviews & Product Details

I like how B2B Wave is tailored specifically for B2B wholesale operations, which makes it a perfect fit for our business in Hong Kong. The self-service portal is great for allowing our customers to place orders, check stock, view personalized pricing, and review past orders at any time, drastically reducing manual order entry and admin work. I appreciate the easy setup of custom price lists, credit terms, and minimum order quantities for different customer groups, which is essential in our local market. B2B Wave is straightforward to navigate, with almost no learning curve for our team and clients. It's stable, reliable, and focuses on the actual workflows we use daily, delivering efficiency and professionalism without unnecessary complexity. The initial setup was smooth, intuitive, and quick, allowing us to be up and running for our wholesale clients fast. Review collected by and hosted on G2.com.

While B2B Wave works well for our core wholesale order management, there are a few areas that don’t run as smoothly for our team in Hong Kong and could use improvement. First, the reporting and analytics feel quite basic. We can see orders and customers, but we don’t get enough in-depth insights on sales trends, customer buying patterns, or inventory forecasting. Second, integrations with our accounting and CRM systems are limited. We still have to manually export and import data sometimes. Third, the platform can feel slow when loading large product catalogs, especially during peak ordering hours. Review collected by and hosted on G2.com.

I use B2B Wave as a dedicated B2B e-commerce platform to manage my wholesale operations more efficiently, handling online orders, customer catalogs, pricing levels, invoicing, and inventory tracking all in one system. I appreciate its strong focus on real B2B wholesale needs, especially the custom pricing tiers and customer-specific catalogs, which are extremely useful for setting different price levels for different buyers. The online self-service ordering portal is a favorite feature because it allows my customers to place orders anytime, cutting down on mistakes and saving a significant amount of administrative work. The inventory and order management is straightforward and reliable, providing clear visibility into stock levels and order statuses. I love how easy the platform is to set up and use, requiring no long training or technical help, which makes running my wholesale operations smoother. These features make B2B Wave practical and efficient for B2B e-commerce. Review collected by and hosted on G2.com.

While B2B Wave works well for core wholesale operations, there are a few areas I think could be improved. First, some advanced reporting and analytics features are limited. It provides basic order and customer data, but it lacks more in-depth insights like detailed sales trends, customer behavior analysis, and customizable dashboards that help with strategic decision-making. Second, third-party integrations can be restrictive. It doesn't always connect as smoothly or automatically with some popular accounting, inventory, or ERP systems as I would like, which sometimes requires extra manual work to sync data. Third, the customization options for the customer portal are somewhat basic. While it's functional, having more flexibility to adjust branding, layout, and user experience would help create a more professional and unique buying experience for clients. Fourth, certain bulk actions for products or orders are not as efficient as they could be. Handling large catalogs or high order volumes can take extra steps compared to more robust platforms. Overall, it's a reliable and user-friendly solution for small to mid-sized B2B businesses, but enhancing reporting, expanding integrations, increasing portal customization, and improving bulk management tools would make it even more powerful for scaling operations. Review collected by and hosted on G2.com.

I like B2B Wave's unmatched ability to deliver a unified global B2B order management system that’s natively built for B2B workflows. It's flexible enough to adapt to hyper-specific regional compliance, pricing, and fulfillment rules across APAC, EU, and US. I also appreciate that it achieves this without the need for expensive custom development or clunky workarounds. Its centralized cloud architecture creates a single system of record for all our global B2B activity, eliminating silos and manual reconciliation. The initial setup for our global operations was surprisingly straightforward. Review collected by and hosted on G2.com.

No automation for process triggers: We can’t set up custom webhooks or low-code triggers in B2B Wave to kick off downstream workflows in BPT-Pro (e.g., a new high-value APAC order in B2B Wave auto-triggers a compliance approval workflow in BPT-Pro, or a canceled EU order syncs to BPT-Pro to update fulfillment status). Our team has to manually create these triggers, slowing down order processing and creating bottlenecks for cross-region orders. Review collected by and hosted on G2.com.

I like best about B2B Wave is how it strikes the perfect balance between ease of use and customization for wholesale businesses.Time-Saving Automation. Review collected by and hosted on G2.com.

a strong choice for small to medium-sized wholesale businesses, it may not fully meet the needs of larger. Review collected by and hosted on G2.com.

its very comfortable for me personally to use their program,nnovative & superfast! Review collected by and hosted on G2.com.

I don't find any, no dislike As B2B is in huge demand now a days. Review collected by and hosted on G2.com.

B2B Wave is helpful for trusted products. It's very responsible and contact to customers quickly. Review collected by and hosted on G2.com.

Nothing to dislike but some time bugs effected but not a major. Review collected by and hosted on G2.com.

We've been using B2B Wave for just over a year and it's been a great experience. The team is responsive, helpful, and willing to provide tailored support. The tailor-ability is the key thing that distinguishes it - all the quirks of our B2B sales processes have been dealt with when other platforms would struggle. Review collected by and hosted on G2.com.

Some bugs occasionally but nothing major Review collected by and hosted on G2.com.

This software is extremely user-friendly. You can be up and running in no time, and if you have questions along the way, the support team is right there to assist. Review collected by and hosted on G2.com.

I have yet to find anything to dislike. Any challenges we have encountered have been addressed, even modifications out of our control. Alex and his team always seem forward-thinking, working to update or create features. Review collected by and hosted on G2.com.

Affordable

We had looked for a long time for a b2b platform to link with Shopify but were not limited by the constraints of running through a Shopify store. Review collected by and hosted on G2.com.

Ongoing bugs present which can take some time to get resolved Review collected by and hosted on G2.com.

24-hour support, friendly and helpful staff, the vastness of premium features available to users at none premium costs, the ability to customize the layout with custom JavaScript and CSS.

Compared with other standalone B2B E-Commerce platforms, B2B Wave stands out above the rest. The helpfulness and quick responses from their support team at all hours of the day gives the product an edge over all other platforms. They are always looking for ways to upgrade their product and are more than happy to accommodate custom solutions tailored specifically for your needs. I can see B2B becoming a true force to be reckoned with in the B2B E-Commerce platform industry. Review collected by and hosted on G2.com.

I have used B2B Wave for almost two years now and there have been the odd hiccup with some features, but all were rectified quickly. Currently nothing I can comment on being dislikable about the platform. Review collected by and hosted on G2.com.