AvidXchange Reviews & Product Details

Avid provides a centralized place for all our invoices, and means I only need to see things that I actually need to review. It ensures coding to the proper grant line and gives the program manager or division director a chance to review before they see the monthly statements and then need to make adjustments. It prompts workflow and allows to set specific times, rather than always responding to email. Review collected by and hosted on G2.com.

The approval screen can be challenging in order to open multiple invoices - creating comparison to last months invoices is not smooth and training options for the Program Director level have not been great - either live or recorded. It seems to work better for our direct Accounts Billable staff. The check process it too long in issuing, mailing paper checks for those individual vendors who are not set up in an autopayment system. This is especially impactful to our small, local vendors, and volunteers who need stipends and payments quickly. The ones who are least likely to be able to wait for payment - and that pts additional pressure on staff to request paper checks, which sometimes seems to defeat the purpose of moving to a system like Avid. Review collected by and hosted on G2.com.

Avid has increased production of our accounts payable team. We were able to decrease our AP team from 3 FT to 2 FT employees over the time of the conversion. The features are the right ones that help us pay invoices in a more timely manner. The AI that is used in the platform speeds up the process for processing daily invoices. Avid as integrated into our accounting platform smoothly and handles all necessary entries on the backend. The customer support has been excellent anytime that I needed their assistance. Review collected by and hosted on G2.com.

Only knowing our previous AP platform which was very manual, I don't have much that I dislike in Avid. There are two things that probably stand out for me which include the following: in my opinion, I feel like there are some features that require too many extra clicks to access, their menus should be more hover and also some features should be linked together as opposed as getting out of one section to goto another. Another issue I have is the speed, with this being hosted by Avid, there are times that the system might show some latency which can lead to frustration as it is something that we cannot control. Finally, which would be normal with the development of AI and the OCR software, there are times when the incorrect information is picked up by the platform. Review collected by and hosted on G2.com.

We’ve been using AvidXchange for over 10 years, and it has become an integral part of our daily operations. The initial implementation process was smooth, and the system has remained consistently reliable ever since.

One of the things we appreciate most is how easy it is to process vendor payments—it’s straightforward, efficient, and integrates seamlessly with our core HOA management software, Vantaca. The ability to quickly void checks or issue stop payments when necessary is also a major plus, helping us stay responsive and in control when issues arise.

We use AvidXchange almost every day, and it continues to meet our needs the vast majority of the time. It’s a solid, dependable solution that supports both the scale and pace of our business.

We also find the price to be very reasonable. Review collected by and hosted on G2.com.

While AvidXchange has been a reliable solution overall, there are a few areas where improvements could be made. The user interface—particularly the interchange—could benefit from updates to make navigation and check searches more intuitive and efficient. It can feel a bit clunky, though we’ve adapted to it over time.

Additionally, some of our experiences with customer support have been less than ideal. In certain instances, support representatives have attempted to shift responsibilities back to us, even when the issue clearly falls within their scope. Stronger ownership and clearer communication from the support team would improve the overall experience. Review collected by and hosted on G2.com.

What I like most about AvidXchange is how effectively it streamlines our accounts payable process. The platform centralizes invoice intake, routing, and approvals, which cuts down on manual effort and gives better visibility throughout the workflow. Its automation features save time and help reduce errors, and the interface is straightforward enough for both accounting and non-accounting users to pick up quickly. Overall, it makes our AP work more efficient and helps the team stay organized and on track. Review collected by and hosted on G2.com.

Some workflows can feel a bit rigid, especially when handling exceptions or non‑standard invoices. There is also a learning curve for new users, and certain features are not always as intuitive as they could be. At times, navigating between screens or locating specific functions requires extra steps. While support is helpful, response times can vary depending on the issue. Review collected by and hosted on G2.com.

I like that it's easy to search for invoices going through the approval workflow and being able to search for payment history. I also appreciate the functionality of putting stop payments on invoices and requesting revised payments if necessary. The smooth integration from AvidXchange over to Yardi is another advantage. As a large organization, AvidXchange is valuable because of the sheer amount of invoices that we process monthly. The indexer is doing some of the data entry for us before we start the workflow, which is a significant time saver. Their payment processing functionality, where they print paper checks on our behalf, also saves time. Being able to research the payment and payment date is helpful in maintaining a good relationship with our vendors. Review collected by and hosted on G2.com.

Some of the AI capabilities that the indexers use can be detrimental for us. For example, if an indexer chooses a wrong vendor during the indexing step, and this is not caught throughout the approval workflow process by our team, then the Avid indexers will continue to choose the wrong vendor going forward for future invoices from that vendor. Another significant issue with AvidXchange is the 1099 process, specifically for vendors who choose to receive virtual credit cards. It would be very nice if there were some integration between AvidXchange and Yardi so that invoices that are paid with a virtual credit card would be excluded from receiving a 1099 in Yardi, our accounting software. It's a very time-consuming process to edit Yardi, so that 1099s are not generated for vendors receiving virtual credit cards. It requires staff members who know how to navigate the AvidXchange payment search function very well, which might involve higher-level staff who have more important things to do than 1099 processing. It would almost be easier if AvidXchange did not send 1099s for the virtual credit card payments. Review collected by and hosted on G2.com.

It was a nice efficient way to approve checks being processed. Instead of a physical handoff, the option of doing it electronically removes the barrier of in-person or being on location. That option was a game-changer. Review collected by and hosted on G2.com.

Each time I was assigned as the check signer for the week, I would not receive a notification. Our account administrator had to inform me that there were checks to be processed in Avidpay. At other times, I would receive an email notification, but it was not the one assigned as signer, and/or there would be no checks to be approved. The notification system did not sync up from my perspective. Review collected by and hosted on G2.com.

What I like most is the data is accessible by multiple departments and is very user friendly. While I use the software daily, some of our other departments do not. When they do use the software, they are able to find what they need quickly and without assistance. I also like the querying and reporting features. In the capacity of my work, I sometimes have to send payable images and/or allocations out and I am able to quickly create a report and tailor it to exactly what I need. Review collected by and hosted on G2.com.

The turnaround time for user support is an area that can be improved. Review collected by and hosted on G2.com.

I like a lot of the features of AvidXchange. Particularly, the payment history is useful for gauging how long it takes to pay vendors. The prepaid module is easy to use and makes setting up new prepaid expenses straightforward. I also find the fixed assets module robust, allowing me to depreciate assets in various ways, which makes synchronizing the general ledger accounts easy. The speed helps reduce the time it takes to pay bills. The initial setup was very easy, needing just a few calls with the Avid Representatives to iron out the details before we were fully operational. Review collected by and hosted on G2.com.

Some vendors take a long time to receive their payments from the Accounts Payable module. It would be better to be able to choose the payment method under AvidPay rather than have the company choose for you. Review collected by and hosted on G2.com.

I've been using AvidXchange for over five years. While it helps streamline accounts payable processes, there are some ongoing challenges. Review collected by and hosted on G2.com.

AvidXchange can experience frequent issues, particularly with payment batching and invoice image uploads. It's also common to see system notifications about active issues, which can disrupt workflow. The automated invoice entry feature is helpful in theory, but I often need to make corrections after invoices are processed. Adding extra time, and the system can run slow at times too. When I have to reach out to support to fix something or inquire about a payment on a vendors behalf, the response time can take days. Once it took almost two weeks. Review collected by and hosted on G2.com.

I love that AvidXchange's indexers input the invoices for us, making workflows and pulling invoices easy. It saves time and labor with this step. The reports are amazing, and the initial setup was very easy with users adapting well to the process. Review collected by and hosted on G2.com.

The only thing that I wish is it would hold invoice PDF's for more than 7 years. Review collected by and hosted on G2.com.