The biggest difference in our day-to-day operations is how smoothly the platform handles fuzzy, exception-heavy work without causing downstream jobs to crash. The visual builder makes it very intuitive to set up prompt templates and human review checkpoints, and the native connectors to our core databases and enterprise systems eliminated weeks of integration headaches. Instead of writing brittle rules for every small format shift, the AI agents evaluate unstructured input on the fly and reliably trigger the right bot actions.

Onboarding was faster than we expected because the pre-built templates gave our developers a real running start, and support was quick to jump in on configuration questions during rollout. Even though the platform licensing is a significant budget commitment, the ROI became clear once our team stopped spending hours each week manually sorting through edge cases, while still keeping compliance satisfied with clear audit trails. Review collected by and hosted on G2.com.

The biggest friction point for me is debugging and overall visibility when an agent behaves unexpectedly. With classic rule-based automation, a failure usually points straight to a broken line, a timeout, or another clear culprit. But once AI reasoning is driving decisions, understanding why an agent misread an edge case or chose the wrong path often turns into tedious trial and error. As a result, troubleshooting feels much heavier and less deterministic.

On top of that, the licensing structure, combined with AI consumption costs, makes total spend difficult to predict as workloads scale. And while it’s marketed as low-code, it still requires solid engineering oversight to tune prompts and maintain fallback logic, so non-technical teams can’t realistically manage it on their own. Review collected by and hosted on G2.com.

- The consolidated platform, easy to use for business users and developers.

- Cloud-Enabled and Web-Based that means you can develop from Anywhere, it's true!

- The Discovery Bot platform really helps and saves a ton of time during the process discovery phase

- IQ Bot with AI and ML, and you even don't have to subscribe to any OCR tool, just pick the tools that you want and use it

- Automation Anywhere Robotics Interface can help you to go beyond the traditional Attended automation and do more using forms even on the web and desktop and that is very beneficial for front-desk automation

- The ease of use for everyone, business user, developers, IT Managers

- The Realtime Bot Insights it's really wonderful you can get operational and business insights on the fly, all you need is to tag the variables for Bot Insights

- The most secure Credentials Vault and highest and banking grade security in the market VERACODE 5

- The bot insights connectors to Power Bi and Tableau

- Monthly Updates and new packages Review collected by and hosted on G2.com.

It needs more hands-on-labs in Automation Anywhere University Review collected by and hosted on G2.com.

Automation Anywhere Agentic Process Automation is the software aimed at improving processes where a series of repetitive actions is spread across various apps. I use it for automating actions in processes, orchestrating actions within different systems and minimizing manual effort in repeating business operations. As a result, process execution becomes more consistent while people have extra time to work on the processes that need human intelligence. Review collected by and hosted on G2.com.

One problem occurs in case a process is characterized by many exceptions or has changing business rules. In such case, it requires proper configuration and testing since an automated process needs to know how to behave if the situation deviates from the standard scenario. Review collected by and hosted on G2.com.

What I like best is how it combines automation with AI-based decision making, so the process doesn't have to be completely rule-based. The platform makes it easier to automate repetitive tasks and handle workflows that need some level of judgement. I also like that the workflows can be customized based on the business process, and the overall setup is fairly straightforward once you get familiar with the platform. Review collected by and hosted on G2.com.

The main downside is that some of the more advanced features take time to understand and configure. When a workflow becomes more complex, it can be difficult to figure out why a particular step is not behaving as expected. The learning curve could be a little easier for new users, especially around debugging and managing more complicated automations. Review collected by and hosted on G2.com.

I think Automation Anywhere APA is a great tool for integrating AI into our processes because it’s very intuitive. You can interact with AA elements like a user or a developer, which makes it easy to work with in different ways. Review collected by and hosted on G2.com.

There are very few elements I don’t like about Automation Anywhere Agentic Process Automation. One of them is that the graphic interface for Forms is quite basic from a visual perspective. It should offer more flexibility for customization and adaptation. Review collected by and hosted on G2.com.

I’ve found Automation Anywhere Agentic Process Automation to be very effective for extracting information such as sentiment, classification types, and tone from unstructured datasets. It helps identify high-priority tickets based on the tone and behavior reflected in users’ requests, which is especially beneficial when it’s integrated into customer service processes. In addition, the AI skill integration has been extremely helpful for pulling the required details from candidate resumes for HR onboarding applications, and similar use cases. Support from AA has also been very good, both in terms of performance and in helping us achieve ROI. Review collected by and hosted on G2.com.

If it offered a way to import input data directly from documents like Excel, PDFs, and DOCX, it could feel like something truly special for Automation Anywhere Agentic Process Automation. Right now, the setup feels fairly basic and has a plug-in style approach, but you still need a solid understanding of the product’s usability to get the most out of it, especially when integrating the product with others. Review collected by and hosted on G2.com.

Automation Anywhere can prove useful in eliminating repetitive processes that involve handling data on a day-to-day basis. It is quite helpful since it allows for flexibility in terms of creating connections between applications, APIs and any other system, and thus enables data to follow a certain process without performing the same actions repeatedly. Review collected by and hosted on G2.com.

There is a need for extensive testing in order to create accurate automations whenever source applications and inputs change. Automating complex processes can also become rather tedious whenever one action is dependent on others. Review collected by and hosted on G2.com.

It’s better than V11, which was an on-premises platform. A360 is much better since it’s cloud-based. A360 also offers 14 types of variables, which really helps with organizing data. The agentic part makes automation more robust, and it’s able to handle complex use cases like document extraction and filling out forms using OCR. Review collected by and hosted on G2.com.

Although the software itself was good, there wasn’t much online support beyond the official documentation, which was difficult to study and implement. The online documentation also wasn’t very clear, so I often had to rely on trial and error to figure out the right steps and get things working. Review collected by and hosted on G2.com.

The most useful part is that we can transition from traditional RPA to an agentic process with less overhead. Its ability to make decisions, rather than completely relying on rule-based logic, is the best feature. Review collected by and hosted on G2.com.

Like any other agentic product or process, this requires a good amount of compute resources. Since we run the bots in virtual machines, it can sometimes cause a bit of lag in the VM due to heavy usage of those compute resources. Review collected by and hosted on G2.com.

What I like most is that I can automate web tasks, REST API calls, and Excel work in one place instead of switching between different tools. It has reduced a lot of repetitive work, especially moving data between applications. Once the workflow is set up, it runs reliably, and I only need to check it when something doesn't go as expected. Review collected by and hosted on G2.com.

My only minor concern is that searching for a particular bot can be a bit slow at times, especially when there are many bots available. Better search and filtering options would improve the experience Review collected by and hosted on G2.com.