[
Atlassi... Reviews
](https://www.g2.com/products/atlassian-enterprise-support/reviews)

[
Atlassi... Reviews
](https://www.g2.com/products/atlassian-enterprise-support/reviews)

# Atlassian Enterprise Support Features

##### 
## Administration (6)

Screen Sharing

Provides screen sharing options to allow access to view or control real-time activities.

File Sharing

Provides easy and seamless file transfer and sharing capabilities to increase productivity and collaboration while working remotely.

Session Recording

Provides the ability to record remote access and support sessions.

Unattended Remote Access

Provides remote access to computers at any time, without an end-user present.

Multi - Session Handling

Provides multiple technician support simultaneously.

Multi-Monitor Support

Allows users to switch between multiple end users’ monitors with a single click.

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##### 
## Maintenance (2)

Remote Reboot

Remotely wake, restart, and install applications on sleeping devices.

Remote Printing

Print files from remote computer onto the local printer, without having to transfer the file between computers.

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##### 
## Communication (4)

Text Chat

Connects instantly via group chats, web-based chats, offline messaging, persistent chat groups, and customer-initiated chat.

VoIP

Provides voice over IP calling solutions.

Video Conference Call

Provides pre-session or in-session video call options to resolve issues.

Screen Annotations

Allows to draw, highlight, encircle, and box certain areas on the screen of the remote computer to enhance support and communicate better.

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##### 
## Security (2)

Data Encryption

Implements encryption standards to secure data both in transit and at rest.

Compliance

Provides compliance to multiple industry standards like HIPAA and GDPR.

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##### 
## Device Support (3)

Mobile Device Access

Allows mobile device access to provide support or connect to your computer from anywhere.

Multi-Platform Support

Provides support across iOS, Mac, Android, PC and other devices.

Cross-Platform

Allows cross-platform device support, supporting Windows, Mac, Linux, iOS, Android, and Chromebook devices.

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##### 
## Performance (1)

Reporting

Provides robust reporting capbilities like session details, technician performance information, and end users’ survey summaries.

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[

 ![ScreenConnect](https://images.g2crowd.com/uploads/product/hd_favicon/0bca4a557cfe6bea5f4fb24eaee6b1d8/screenconnect.svg "ScreenConnect")

Sponsored

ScreenConnect

4.7/5

(503)

Visit Website

](javascript:void(0))

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[
View All Alternatives
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##### Categories on G2

[
Remote Support
](https://www.g2.com/categories/remote-support)

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