# Atlassian Enterprise Support vs Datto RMM Comparison
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## AI Generated Summary
- **G2 reviewers report** that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Atlassian Enterprise Support. Users appreciate its intuitive interface and the ability to manage multiple devices efficiently, with one reviewer highlighting, "The level of administration you are able to reach if you need to manage many devices."
- **According to verified reviews** , Datto RMM has a robust number of recent reviews, indicating a strong and active user base. This contrasts with Atlassian Enterprise Support, which has not received any recent reviews, suggesting potential concerns about its current user engagement and satisfaction.
- **Users say** that Datto RMM's implementation process is quick and user-friendly, with many praising its ability to create and deploy scripts across various sites. This feature is particularly beneficial for small businesses looking to streamline their operations, as noted by a user who mentioned, "The ability to create a script and deploy it to all the different sites across the USA."
- **Reviewers mention** that while Atlassian Enterprise Support provides valuable tools for project management, such as Jira Software, it falls short in overall usability compared to Datto RMM. Users appreciate the exceptional utility of Jira for developing project roadmaps, but some may find the support experience less satisfactory.
- **Users highlight** that Datto RMM offers superior quality of support, with a score that reflects its effectiveness in addressing user needs. In contrast, while Atlassian Enterprise Support is recognized for its quality suggestions, it does not match the responsiveness and helpfulness reported by Datto RMM users.
- **According to recent feedback** , Datto RMM's ease of use is a standout feature, with users noting that it is "easy to use and tools that work fine." This is particularly important for small businesses that may not have extensive IT resources, whereas Atlassian Enterprise Support, while effective, may require a steeper learning curve for new users.



| | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 38 | 759 | 
| **Largest Market Segment** | Mid-Market (47.4% of reviews) | Small-Business (62.6% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Atlassian Enterprise Support

**Not enough data**

### Datto RMM

Pros:
- Ease of Use (85 reviews)
- Automation (58 reviews)

Cons:
- Remote Access Issues (36 reviews)
- Slow Performance (24 reviews)

---
## Ratings Comparison
| Rating | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
  | **Meets Requirements** | 8.9 (26 reviews) | 8.9 (661 reviews) | 
  | **Ease of Use** | 8.6 (27 reviews) | 8.8 (722 reviews) | 
  | **Ease of Setup** | 8.3 (10 reviews) | 8.7 (631 reviews) | 
  | **Ease of Admin** | 8.3 (10 reviews) | 8.9 (502 reviews) | 
  | **Quality of Support** | 8.4 (25 reviews) | 8.4 (598 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (11 reviews) | 9.0 (475 reviews) | 
  | **Product Direction (% positive)** | 8.6 (25 reviews) | 9.1 (655 reviews) | 

---
## Pricing

### Atlassian Enterprise Support

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Datto RMM

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

---
## Features Comparison By Category

### Remote Monitoring & Management (RMM)

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **Datto RMM** | 7.9/10 | 582 |

#### Inventory Management - Remote Monitoring & Management (RMM)

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Device Management** | Not enough data | 9.2 (561 reviews) | 
| **Asset Management** | Not enough data | 8.8 (39 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 7.9 (30 reviews) | 

#### Monitoring and Management

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Remote Monitoring** | Not enough data | 9.2 (560 reviews) | 
| **Asset Tracking** | Not enough data | 8.5 (533 reviews) | 
| **Application Deployment** | Not enough data | 8.5 (539 reviews) | 
| **Patch Management** | Not enough data | 8.6 (554 reviews) | 
| **Asset Tracking** | Not enough data | 8.5 (30 reviews) | 

#### IT Operations & Workflow - Remote Monitoring & Management (RMM)

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Workflow Management** | Not enough data | 8.7 (38 reviews) | 

#### Service Management

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Remote Access** | Not enough data | 8.8 (555 reviews) | 
| **Service Management (Issue Prioritization)** | Not enough data | 8.7 (40 reviews) | 
| **Ticketing** | Not enough data | 7.3 (33 reviews) | 

#### Agentic AI - Remote Monitoring & Management (RMM)

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (30 reviews) | 
| **Multi-step Planning** | Not enough data | 6.9 (28 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (32 reviews) | 
| **Adaptive Learning** | Not enough data | 7.0 (27 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (25 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (25 reviews) | 
| **Decision Making** | Not enough data | 6.7 (26 reviews) | 

### Remote Support

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | 8.0/10 | 12 |
| **Datto RMM** | 7.7/10 | 484 |

#### Administration

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Screen Sharing** | 8.3 (10 reviews) | 8.7 (474 reviews) | 
| **File Sharing** | 8.0 (11 reviews) | 8.3 (476 reviews) | 
| **Session Recording** | 8.1 (8 reviews) | 7.2 (455 reviews) | 
| **Unattended Remote Access** | 8.1 (8 reviews) | 8.5 (467 reviews) | 
| **Multi - Session Handling** | 8.1 (9 reviews) | 8.5 (461 reviews) | 
| **Multi-Monitor Support** | 7.8 (9 reviews) | 8.6 (469 reviews) | 

#### Maintenance

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Remote Reboot** | 7.7 (8 reviews) | 9.1 (473 reviews) | 
| **Remote Printing** | 7.5 (8 reviews) | 7.1 (444 reviews) | 

#### Communication 

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Text Chat** | 7.9 (12 reviews) | 8.0 (460 reviews) | 
| **VoIP** | 8.0 (9 reviews) | 6.0 (431 reviews) | 
| **Video Conference Call** | 8.0 (9 reviews) | 5.9 (428 reviews) | 
| **Screen Annotations** | 8.0 (9 reviews) | 6.6 (431 reviews) | 

#### Security

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Data Encryption** | 8.0 (9 reviews) | 7.8 (439 reviews) | 
| **Compliance** | 8.3 (9 reviews) | 8.1 (447 reviews) | 

#### Device Support

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Mobile Device Access** | 7.2 (9 reviews) | 6.1 (437 reviews) | 
| **Multi-Platform Support** | 8.2 (10 reviews) | 7.6 (447 reviews) | 
| **Cross-Platform** | 8.2 (11 reviews) | 7.7 (447 reviews) | 

#### Performance

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Reporting** | 8.0 (11 reviews) | 8.2 (458 reviews) | 

### Endpoint Management

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **Datto RMM** | 7.0/10 | 265 |

#### Generative AI

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.0 (264 reviews) | 

### Endpoint Protection

| Product | Score | Reviews |
|---|---|---|
| **Atlassian Enterprise Support** | N/A | N/A |
| **Datto RMM** | N/A | N/A |

#### System Control

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Device Control** | Not enough data | Not enough data | 
| **Web Control** | Not enough data | Not enough data | 
| **Application Control** | Not enough data | Not enough data | 
| **Asset Management** | Not enough data | Not enough data | 
| **System Isolation** | Not enough data | Not enough data | 

#### Vulnerability Prevention

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Endpoint Intelligence** | Not enough data | Not enough data | 
| **Firewall** | Not enough data | Not enough data | 
| **Malware Detection** | Not enough data | Not enough data | 

#### Security Management

| Feature | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Incident Reports** | Not enough data | Not enough data | 
| **Security Validation** | Not enough data | Not enough data | 
| **Compliance ** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Remote Support Software](https://www.g2.com/categories/remote-support)


**Unique to Datto RMM (3):** [Remote Monitoring & Management (RMM) Software](https://www.g2.com/categories/remote-monitoring-management-rmm), [Patch Management Software](https://www.g2.com/categories/patch-management), [Endpoint Management Software](https://www.g2.com/categories/endpoint-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Atlassian Enterprise Support | Datto RMM | 
|---|---|---|
| **Small-Business** | 31.6% | 62.6% | 
| **Mid-Market** | 47.4% | 33.6% | 
| **Enterprise** | 21.1% | 3.9% | 

### By Industry

#### Atlassian Enterprise Support

- **Information Technology and Services:** 23.7%
- **Computer Software:** 18.4%
- **Financial Services:** 7.9%
- **Automotive:** 5.3%
- **Security and Investigations:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Banking:** 2.6%
- **Consumer Electronics:** 2.6%
- **Consumer Services:** 2.6%
- **Electrical/Electronic Manufacturing:** 2.6%
- **Other:** 23.7%

#### Datto RMM

- **Information Technology and Services:** 45.2%
- **Computer & Network Security:** 23.3%
- **Computer Networking:** 2.2%
- **Manufacturing:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Financial Services:** 1.8%
- **Consulting:** 1.6%
- **Accounting:** 1.5%
- **Construction:** 1.5%
- **Computer Software:** 1.2%
- **Other:** 17.7%

---
## Alternatives

### Alternatives to Atlassian Enterprise Support

- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
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### Alternatives to Datto RMM

- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4306 reviews)
- [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3958 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1145 reviews)
- [Pulseway](https://www.g2.com/products/pulseway/reviews) — 4.6/5 stars (123 reviews)
- [N-able N-central](https://www.g2.com/products/n-able-n-central/reviews) — 4.4/5 stars (555 reviews)
- [Syncro](https://www.g2.com/products/syncro/reviews) — 4.5/5 stars (501 reviews)
- [ManageEngine Endpoint Central](https://www.g2.com/products/manageengine-endpoint-central/reviews) — 4.5/5 stars (1097 reviews)
- [Action1](https://www.g2.com/products/action1/reviews) — 4.9/5 stars (1040 reviews)
- [N-able N-Sight RMM](https://www.g2.com/products/n-able-n-sight-rmm/reviews) — 4.3/5 stars (348 reviews)
- [LogMeIn Resolve](https://www.g2.com/products/logmein-resolve/reviews) — 4.3/5 stars (467 reviews)

---
## Top Discussions

### Atlassian Enterprise Support

No discussions available for this product.

### Datto RMM

- Title: [What can RMM see?](https://www.g2.com/discussions/what-can-rmm-see) — 2 comments
  > **Top comment:** "Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to..."
- Title: [What is datto RMM used for?](https://www.g2.com/discussions/what-is-datto-rmm-used-for) — 2 comments
  > **Top comment:** "datto is used to manage computer networks. It allows to control the deployment of operating systems' patches and of application's updates. It also permits to..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/atlassian-enterprise-support-vs-datto-rmm)