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Compare Atlassian Enterprise Support and Datto RMM 
At a Glance
Market Segments
Mid-Market (47.4% of reviews)
Small-Business (62.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Atlassian Enterprise Support
Star Rating
(38)4.3 out of 5
Market Segments
Mid-Market (47.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about Atlassian Enterprise SupportDatto RMM
Star Rating
(725)4.5 out of 5
Market Segments
Small-Business (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Datto RMMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Datto RMM excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Atlassian Enterprise Support. Users appreciate its intuitive interface and the ability to manage multiple devices efficiently, with one reviewer highlighting, "The level of administration you are able to reach if you need to manage many devices."
- According to verified reviews, Datto RMM has a robust number of recent reviews, indicating a strong and active user base. This contrasts with Atlassian Enterprise Support, which has not received any recent reviews, suggesting potential concerns about its current user engagement and satisfaction.
- Users say that Datto RMM's implementation process is quick and user-friendly, with many praising its ability to create and deploy scripts across various sites. This feature is particularly beneficial for small businesses looking to streamline their operations, as noted by a user who mentioned, "The ability to create a script and deploy it to all the different sites across the USA."
- Reviewers mention that while Atlassian Enterprise Support provides valuable tools for project management, such as Jira Software, it falls short in overall usability compared to Datto RMM. Users appreciate the exceptional utility of Jira for developing project roadmaps, but some may find the support experience less satisfactory.
- Users highlight that Datto RMM offers superior quality of support, with a score that reflects its effectiveness in addressing user needs. In contrast, while Atlassian Enterprise Support is recognized for its quality suggestions, it does not match the responsiveness and helpfulness reported by Datto RMM users.
- According to recent feedback, Datto RMM's ease of use is a standout feature, with users noting that it is "easy to use and tools that work fine." This is particularly important for small businesses that may not have extensive IT resources, whereas Atlassian Enterprise Support, while effective, may require a steeper learning curve for new users.
Pricing
Entry-Level Pricing
Atlassian Enterprise Support
No pricing availableDatto RMM
No pricing availableFree Trial
Atlassian Enterprise Support
No trial information availableDatto RMM
Free Trial is available
Ratings
Meets Requirements
8.9
26
8.9
652
Ease of Use
8.6
27
8.9
697
Ease of Setup
8.3
10
8.8
605
Ease of Admin
8.3
10
8.9
500
Quality of Support
8.4
25
8.5
590
Has the product been a good partner in doing business?
8.6
11
9.0
474
Product Direction (% positive)
8.6
25
9.1
650
Features by Category
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.1
547
Not enough data
8.8
34
Not enough data
7.9
30
Monitoring and Management
Not enough data
9.2
545
Not enough data
8.5
534
Not enough data
8.5
531
Not enough data
8.6
536
Not enough data
8.5
30
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
31
Service Management
Not enough data
8.8
535
Not enough data
8.3
31
Not enough data
7.2
32
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.1
28
Not enough data
6.9
28
Not enough data
7.4
28
Not enough data
7.0
27
Not enough data
6.7
25
Not enough data
6.7
25
Not enough data
6.7
26
Administration
8.3
10
8.7
475
8.0
11
8.3
476
8.1
8
7.2
457
8.1
8
8.5
468
8.1
9
8.5
462
7.8
9
8.7
470
Maintenance
7.7
8
9.1
473
7.5
8
7.1
446
Communication
7.9
12
8.0
461
8.0
9
6.0
433
8.0
9
5.9
430
8.0
9
6.5
433
Security
8.0
9
7.8
440
8.3
9
8.1
448
Device Support
7.2
9
6.1
439
8.2
10
7.6
448
8.2
11
7.7
448
Performance
8.0
11
8.2
458
Generative AI
Not enough data
7.0
265
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Atlassian Enterprise Support and Datto RMM are categorized as Remote Support
Unique Categories
Atlassian Enterprise Support has no unique categories
Datto RMM is categorized as Remote Monitoring & Management (RMM), Patch Management, and Endpoint Management
Reviews
Reviewers' Company Size
Atlassian Enterprise Support
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Datto RMM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
23.7%
Computer Software
18.4%
Financial Services
7.9%
Security and Investigations
5.3%
Marketing and Advertising
5.3%
Other
39.5%
Information Technology and Services
44.4%
Computer & Network Security
23.9%
Computer Networking
2.2%
Manufacturing
2.1%
Hospital & Health Care
2.1%
Other
25.3%
Discussions
Atlassian Enterprise Support has no discussions with answers
What is datto RMM used for?
2 Comments
AW
We use Datto for patch management and limited software deployments. We also occasionally will use it to remotely access a workstation. Read more
What can RMM see?
2 Comments
MS
Datto RMM has insight into everything once you install the agents, Everything from computer specifications, activity logs,all the way up to being able to...Read more
Datto RMM has no more discussions with answers
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