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# Atlassian Enterprise Support vs Datto RMM Comparison - What are their main differences?

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Atlassian Enterprise SupportDatto RMM[+ Add Product](#)

Reviews

**Atlassian Enterprise Support** [

4.3/5(38)

](https://www.g2.com/products/atlassian-enterprise-support/reviews#reviews)

**Datto RMM** [

4.5/5(802)

](https://www.g2.com/products/datto-rmm/reviews#reviews)

Pricing

**Atlassian Enterprise Support**
No pricing available

**Datto RMM**
Free Trial

No pricing available

**Pricing Insights**
from reviews

Time to Implement

**Atlassian Enterprise Support**
Not enough reviews yet

**Datto RMM**
2 months

Based on 332 responses

Return on Investment

**Atlassian Enterprise Support**
Not enough reviews yet

**Datto RMM**
10 months

Based on 326 responses

Perceived Cost

**Atlassian Enterprise Support**
$$$$$

**Datto RMM**
$$$$$

Average Discount

**Atlassian Enterprise Support**
Not enough reviews yet

**Datto RMM**
12%

 ![Atlassian Enterprise Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5972b74ff42f5d39e23fe8ea751b02f7/atlassian-enterprise-support.png "Atlassian Enterprise Support")

 ![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM")

G2 offers free advice on this comparison.

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Pros & Cons

**Atlassian Enterprise Support**
Not enough data

**Datto RMM**
[
Ease of Use (85)
](https://www.g2.com/products/datto-rmm/reviews?filters%5Bsentiment_snippet%5D=1824526&qs=pros-and-cons#reviews)[
Automation (58)
](https://www.g2.com/products/datto-rmm/reviews?filters%5Bsentiment_snippet%5D=1825805&qs=pros-and-cons#reviews)[
Remote Access Issues (36)
](https://www.g2.com/products/datto-rmm/reviews?filters%5Bsentiment_snippet%5D=1824332&qs=pros-and-cons#reviews)[
Slow Performance (24)
](https://www.g2.com/products/datto-rmm/reviews?filters%5Bsentiment_snippet%5D=1825677&qs=pros-and-cons#reviews)

Integrations

**Atlassian Enterprise Support**
Not enough data

**Datto RMM**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_370a1cdafc1cbfb031a2eefcdb5e5ef2/acronis-acronis-cyber-protect.png "Product Avatar Image")

Acronis Cyber Protect

](https://www.g2.com/products/acronis-acronis-cyber-protect/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9fe68a4b30c295f2cb99e52be20e0e26/autotask.png "Product Avatar Image")

Autotask

](https://www.g2.com/products/autotask/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_71171ec9794b67c115a51f7e9d6b3d0e/connectwise-psa.png "Product Avatar Image")

ConnectWise PSA

](https://www.g2.com/products/connectwise-psa/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_612956ca64d4f519e20a81577a377ed0/hudu.png "Product Avatar Image")

Hudu

](https://www.g2.com/products/hudu/reviews)[
View all
](https://www.g2.com/products/datto-rmm/integrations)

Ratings

Meets Requirements

**Atlassian Enterprise Support**

8.9

8.926

**Datto RMM**

8.9

8.9667

Ease of Use

**Atlassian Enterprise Support**

8.6

8.627

**Datto RMM**

8.8

8.8757

Ease of Setup

**Atlassian Enterprise Support**

8.3

8.310

**Datto RMM**

8.7

8.7666

Ease of Admin

**Atlassian Enterprise Support**

8.3

8.310

**Datto RMM**

8.9

8.9508

Quality of Support

**Atlassian Enterprise Support**

8.4

8.425

**Datto RMM**

8.4

8.4604

Has the product been a good partner in doing business?

**Atlassian Enterprise Support**

8.6

8.611

**Datto RMM**

9.0

9.0481

Product Direction (% positive)

**Atlassian Enterprise Support**

8.6

8.625

**Datto RMM**

9.1

9.1659

Features

Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);)

8.0

12

7.7

488

Administration

Screen Sharing

8.3

10

8.7(won by 0.4)

476

File Sharing

8.0

11

8.3(won by 0.3)

476

Session Recording

8.1(won by 0.9)

8

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

455

Unattended Remote Access

8.1

8

8.5(won by 0.4)

468

Multi - Session Handling

8.1

9

8.5(won by 0.4)

461

Multi-Monitor Support

7.8

9

8.6(won by 0.8)

469

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Maintenance

Remote Reboot

7.7

8

9.1(won by 1.4)

473

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Remote Printing

7.5(won by 0.4)

8

7.1

444

Communication 

Text Chat

7.9

12

8.0(won by 0.1)

460

VoIP

8.0(won by 2.0)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.0

431

Video Conference Call

8.0(won by 2.1)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.9

428

Screen Annotations

8.0(won by 1.4)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.6

431

Security

Data Encryption

8.0(won by 0.2)

9

7.8

439

Compliance

8.3(won by 0.2)

9

8.1

447

Device Support

Mobile Device Access

7.2(won by 1.1)

9

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

437

Multi-Platform Support

8.2(won by 0.6)

10

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.6

448

Cross-Platform

8.2(won by 0.5)

11

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

447

Video Support

Not enough data

Not enough data

Performance

Reporting

8.0

11

8.2(won by 0.2)

458

Additional Functionality

Remote Monitoring & Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Two-Factor Authentication

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Summary Reports

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Session Transfer

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

API

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Diagnostic Tools

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Remote Monitoring & Management (RMM)[Hide 79 FeaturesShow 79 Features](javascript:void(0);)

Not enough data

8.0

616

Inventory Management - Remote Monitoring & Management (RMM)

Device Management

Not enough data

9.2(won by default)

577

Asset Management

Not enough data

8.9(won by default)

45

ITIL Policy Compliance

Not enough data

8.1(won by default)

33

User Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Mobile Device Management

Not enough data

Not enough data

Monitoring and Management

Remote Monitoring

Not enough data

9.2(won by default)

576

Asset Tracking

Not enough data

8.5(won by default)

534

Application Deployment

Not enough data

8.5(won by default)

541

Patch Management

Not enough data

8.6(won by default)

574

Asset Tracking

Not enough data

8.5(won by default)

31

Deployment Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Remediation Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Vendor Management

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Network Monitoring

Not enough data

Not enough data

IT Operations & Workflow - Remote Monitoring & Management (RMM)

Workflow Management

Not enough data

8.8(won by default)

46

Service Management

Remote Access

Not enough data

8.8(won by default)

574

Service Management (Issue Prioritization)

Not enough data

8.7(won by default)

41

Ticketing

Not enough data

7.6(won by default)

37

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Agentic AI - Remote Monitoring & Management (RMM)

Autonomous Task Execution

Not enough data

7.4(won by default)

31

Multi-step Planning

Not enough data

6.9(won by default)

28

Cross-system Integration

Not enough data

8.2(won by default)

40

Adaptive Learning

Not enough data

7.0(won by default)

27

Natural Language Interaction

Not enough data

6.7(won by default)

25

Proactive Assistance

Not enough data

6.7(won by default)

25

Decision Making

Not enough data

6.7(won by default)

26

Third-Party Integrations

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Additional Functionality

Audit Trail

Not enough data

Not enough data

Build Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Endpoint Protection

Not enough data

Not enough data

API

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Billing & Invoicing

Not enough data

Not enough data

Anti Virus

Not enough data

Not enough data

Security Tools

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Backup and Recovery

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Automatic Backup

Not enough data

Not enough data

Device Auto Discovery

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

For MSPs

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Network Security

Not enough data

Not enough data

Uptime Reporting

Not enough data

Not enough data

Endpoint Management[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

7.0

265

Generative AI

AI Text Summarization

Not enough data

7.0(won by default)

264

Show 3 feature categories with incomplete data

Patch Management[Hide 38 FeaturesShow 38 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Patch Prioritization

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Network Wide Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Remote Monitoring & Management

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Remote Update/Installation

Not enough data

Not enough data

IT Asset Tracking

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Automatic Patch Deployment

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customization

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Patch Testing

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Automatic Scans

Not enough data

Not enough data

Active Directory Integration

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Server Monitoring

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Vulnerability Management[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

Risk Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Certificate Assessment

Not enough data

Not enough data

API

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Automated Containment

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Vulnerability Scanning

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Asset Discovery

Not enough data

Not enough data

Penetration Testing

Not enough data

Not enough data

Runtime Container Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Security Auditing

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Threat Intelligence

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Vulnerability Management

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Vulnerability Assessment

Not enough data

Not enough data

Asset Tagging

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Vulnerability/Threat Prioritization

Not enough data

Not enough data

Vulnerability Protection

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

SQL Injections

Not enough data

Not enough data

Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

System Control

Device Control

Not enough data

Not enough data

Web Control

Not enough data

Not enough data

Application Control

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

System Isolation

Not enough data

Not enough data

Vulnerability Prevention

Endpoint Intelligence

Not enough data

Not enough data

Firewall

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Security Management

Incident Reports

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Compliance 

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Atlassian Enterprise Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5972b74ff42f5d39e23fe8ea751b02f7/atlassian-enterprise-support.png "Atlassian Enterprise Support")](https://www.g2.com/products/atlassian-enterprise-support/reviews)

Atlassian Enterprise Support

Small-Business(50 or fewer emp.)

31.6%

Mid-Market(51-1000 emp.)

47.4%

Enterprise(\> 1000 emp.)

21.1%

[![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM")](https://www.g2.com/products/datto-rmm/reviews)

Datto RMM

Small-Business(50 or fewer emp.)

64.1%

Mid-Market(51-1000 emp.)

32.2%

Enterprise(\> 1000 emp.)

3.7%

Small-Business

(50 or fewer emp.)

31.6%

64.1%

Mid-Market

(51-1000 emp.)

47.4%

32.2%

Enterprise

(\> 1000 emp.)

21.1%

3.7%

Reviewers' Industry

[![Atlassian Enterprise Support](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_5972b74ff42f5d39e23fe8ea751b02f7/atlassian-enterprise-support.png "Atlassian Enterprise Support")](https://www.g2.com/products/atlassian-enterprise-support/reviews)
Atlassian Enterprise Support

Information Technology and Services

23.7%

Computer Software

18.4%

Financial Services

7.9%

Automotive

5.3%

Security and Investigations

5.3%

Other

39.5%

[![Datto RMM](https://images.g2crowd.com/uploads/product/hd_favicon/da4dafebced6fd70e2ee0dc64877752d/datto-rmm.svg "Datto RMM")](https://www.g2.com/products/datto-rmm/reviews)
Datto RMM

Information Technology and Services

45.4%

Computer & Network Security

23.5%

Computer Networking

2.2%

Manufacturing

1.9%

Hospital & Health Care

1.9%

Other

25.1%

Alternatives

**Atlassian Enterprise Support Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

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NinjaOne
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ScreenConnect
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Atera
](/products/remote-monitoring-and-management/reviews)

**Datto RMM Alternatives**

 ![NinjaOne](https://images.g2crowd.com/uploads/product/hd_favicon/e10c660fadbf952719b697ec98bbed05/ninjaone.svg "NinjaOne")

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NinjaOne
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[
TeamViewer
](/products/teamviewer/reviews)

 ![Remote Monitoring and Management](https://images.g2crowd.com/uploads/product/hd_favicon/b0d43ac9ef8eabd2a36c4a9b8ed74ccb/remote-monitoring-and-management.svg "Remote Monitoring and Management")

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Atera
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 ![Pulseway](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9c466a98247e7379a0476d2a01de902f/pulseway.png "Pulseway")

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Pulseway
](/products/pulseway/reviews)