ARI (Auto Repair Software) Reviews & Product Details

Look, Flow, Easy to find process and ease of the entire software. User-friendly, AI assistance, inspection list, technical assistance, and maintenance assistance. Review collected by and hosted on G2.com.

No language translation in the client portal except for a few. All languages should be available for customers to see their language, since this is a client-facing portal. Not everyone speaks English well or understands it. In addition, Serbian Latinica is not an available language for translation and should be added in the client portal and in the software translation options. I am currently paying for something that my customers cannot use. This is causing me to have to look for another program elsewhere (even though I love ARI and would like to continue using it). Review collected by and hosted on G2.com.

What I like best about ARI is how much it brings together in one platform. I can manage estimates, invoices and inventory, report completed services to CARFAX, offer online booking directly through my website, and even use an AI booking assistant to help customers schedule service.

The AI booking assistant has honestly become one of my favorite features. Combined with responsive customer support and the amount of functionality included for the price, ARI gives me many of the tools I need to run and grow my business without having to piece together several different systems. Review collected by and hosted on G2.com.

There honestly isn’t much I dislike about ARI. If I had to choose something, I’d like to see even more customization and integration options, particularly with the online booking system. Being able to have even greater control over how the booking experience looks and functions when integrated into my own website would be a big improvement.

That said, these are more features I’d like to see added than major complaints. Overall, I’ve been very satisfied with the platform, especially considering the value it provides. Review collected by and hosted on G2.com.

Absolutely great capability, lots of customization. It's a fantastic piece of software that you can ramp up to use 100% of. CarFax reporting is awesome. From having multiple users, to easy exporting to QuickBooks, to PartsTech integration. Software is full of features and they are continually looking for ways to improve it. The UI has continually been refined over time. Pricing is very good, more so when you consider how feature packed it is vs the competition. Review collected by and hosted on G2.com.

Wish that the invoices looked a bit cleaner. Even with using AI to try and give me a modern looking invoice, it's still not quite there 100%. Also wish it had Wave integration for accounting instead of QuickBooks. Sometimes the performance can be a little slow, but they are definitely working on sorting that out... evident by the recent speeding up of the labor time stuff. Review collected by and hosted on G2.com.

I love ARI Auto Repair Software because it is perfectly catered to what we do and has helped us move beyond the software we were trying to use before. The equipment and customer tracking are invaluable, especially when dealing with fleet accounts and customers with multiple vehicles. The client portal has been a huge hit, allowing customers to log in, see their history, set up reminders, and schedule repairs. ARI continues to grow and improve, with excellent customer service that listens and implements customer suggestions. I especially appreciate the AI features, which have made writing detailed vehicle inspections and invoices easier, saving me a lot of time. The program's layout is user-friendly, allowing me to quickly access job cards and switch between tasks effortlessly. It's fantastic software that has significantly helped my company retain customers due to the professionalism it brings. Review collected by and hosted on G2.com.

At times I've run into file size issues when uploading vehicle pictures or file attachments. Review collected by and hosted on G2.com.

I like the pricing and the fact that it’s packed with top tier features that can compete with the heavy hitters in the field. One of the biggest features I was looking for when choosing a shop software was carfax integration and ARI had that alongside numerous other features. I also like the fact that ARI continues to grow and add on more features from user’s input and recommendations. Review collected by and hosted on G2.com.

I would like to see some changes to how clients can book services and get near accurate estimates using AI and labor guides for their specific vehicle and job. Review collected by and hosted on G2.com.

Overall, it’s easy to use. The chat support is a lifesaver whenever I get stuck, and the Partstech integration is awesome. For what you get, the monthly cost feels like a great value. I also love being able to save documents directly to repair orders, whether or not the customer can see them. The online portal is another feature I like, since any/all customers can use it. Texting estimates and getting a signature and approval instantly is another big bonus. Review collected by and hosted on G2.com.

The menus can be confusing at times. The AI integrations that build the RO for you are pretty slow. The AI info itself seems to work okay, but I don’t use it very much. Review collected by and hosted on G2.com.

I really like ARI (Auto Repair Software) because it's user-friendly and offers excellent customer support, which I haven't found in many other software. It's great to have all the reports and inventory tracking, especially since it's nice to use on mobile. I appreciate the ease of use, as well as having customer profiles and free informational guides for vehicles. It's also a nice touch that I can use it on both the computer and phone. Plus, the ability to scan VIN codes is really handy. Review collected by and hosted on G2.com.

I really hate the invoicing system. I think it's completely a pain to use and very hard to set up. I wish there was more ability to customize what I want my invoice to look like. I know there's a picture spot to add them, but it doesn't come out looking anything like what I had. The inventory for consumable items also needs improvement. Review collected by and hosted on G2.com.

I love the ARI Client Portal (Auto Repair Software). It's really valuable because our clients can view their equipment history, future repairs, and also have the PDFs of their DOT certificates and inspection history. It also makes it easier for them to make payments. This is especially useful for our clients with large fleets, as it helps with the payments department and the equipment drivers. I also found the initial setup of ARI to be very intuitive and clear. I also want to acknowledge JASON, when I have a question he always answers immediately and resolves my doubts. Review collected by and hosted on G2.com.

In the client portal, I suggest that the PAYMENT button be activated only for invoices and not for work orders. It would also be extremely convenient for the UNIT NUMBER of the equipment to always be visible wherever possible. Review collected by and hosted on G2.com.

I find ARI (Auto Repair Software) helpful for invoicing and inventory management, and the workflow is pretty straightforward, even if there are a few glitches. I appreciate being able to send professional invoices and manage online signing and appointments, which has been great. I love that I can integrate it into my website for customer booking, saving me from doing extra web development. The fact that it works smoothly on any device is a big plus, especially as I often use my phone for fieldwork. The touch interface on devices makes navigation easy for me. For the price point, it's quite worthwhile. Review collected by and hosted on G2.com.

ARI has some glaring blind spots that should've been addressed from the start, which is a bit confusing. The technician workflow is pretty bad because they can only clock in and out through the time clock feature, and you have to give them access to invoices to add tech notes, which really shouldn't be necessary. There are no proper payroll reports, which is a huge omission and could eventually push me to switch to another software. The setup is also quite complicated because the settings are scattered all over the place, and it's frustrating not having one central spot for everything. You have separate areas for account settings, service setups, and labor, which feels a bit disorganized. I haven't even figured out some setups like prebuilt services, which I think should be more intuitive. Review collected by and hosted on G2.com.

I’ve really enjoyed the automation and ease of ARI. The system gives my business an elevated experiences for my customers with online invoicing and client portals so they can track progress and repairs and also approve and pay all their repairs online with simple text and email links. It’s awesome! Review collected by and hosted on G2.com.

There aren’t many things that I don’t like about ARI but if I had to say anything it would be their integrated labor times aren’t very accurate so pulling from those for estimates would be pointless. Review collected by and hosted on G2.com.