SurfNet's AI chatbot has made a noticeable difference in how we manage customer interactions. The chatbot handles common queries efficiently, reducing the pressure on our customer service team and allowing them to focus on more complex issues. We have also seen a steady increase in completed purchases since introducing the chatbot. The best part is that it provides quick responses and easy access to product information by scanning our entire catalogue in a few seconds, which is useful not only to our customers but also to our sales team when they need product details. Review collected by and hosted on G2.com.

Nothing that we dislike about the bot itself to be honest, however, we have noticed that some customers still prefer the traditional approach of talking to a live agent. This discourages them from using the bot to its full potential. Review collected by and hosted on G2.com.

This chatbot saves me hours of research before making a purchase. It quickly compares products and clearly breaks down the pros and cons, which helps me make confident decisions much faster.

What really stands out is that if something's unavailable, it instantly suggests solid alternatives that serve the same purpose.

It’s like having a personal shopping assistant who actually knows what they’re doing Review collected by and hosted on G2.com.

It’s smart, but not perfect, sometimes it doesn’t fully get what I’m asking for, so I have to rephrase a few times to get the right suggestions. Review collected by and hosted on G2.com.