G2 reviewers report that Brex excels in user satisfaction, boasting a significantly higher overall score compared to Airwallex. Users appreciate its user-friendly interface and the ability to easily upload receipts on the go, making it a preferred choice for those who travel frequently.
According to verified reviews, Brex's implementation process is notably quick and straightforward. Recent users highlighted that the initial setup was seamless, requiring just a demo and a simple app download, while Airwallex, despite its clean interface, has received mixed feedback regarding setup complexity.
Users say that Brex offers superior support quality, with many praising its responsiveness and helpfulness. In contrast, Airwallex users have expressed some concerns about support, indicating that while the platform is functional, the assistance could be more robust.
Reviewers mention that Brex shines in expense reporting features, with high ratings for ease of creating expense reports and digital receipt management. Users find it convenient to send receipts via email, which are automatically populated with necessary fields, whereas Airwallex's reporting features are seen as less intuitive.
Users highlight Brex's strong performance in spend management, particularly for small businesses, with a large percentage of reviews reflecting positive experiences. Airwallex, while effective for international payments, has a narrower focus and may not cater as well to the diverse needs of small businesses.
According to recent feedback, Brex's integration capabilities are highly regarded, especially for bank and credit card integration, which users find seamless. Airwallex does offer a well-documented API for global payments, but some users feel it lacks the same level of ease in integration as Brex.
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For mid-sized companies looking to scale. Everything included in Essentials plus:
How has Brex been for you as a small business long term?
2 Comments
EL
Terrible customer service. Tried to add a new checking account for autopay. Had to delete the old accounts and is taking a week to reestablish the credit...Read more
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