Honestly the support and my account manager. They are the reasons why I chose Agility. Their response rate and speed is unmatched. Kris Van Loon is my AM. Review collected by and hosted on G2.com.

The reporting isn't amazing and the media monitoring isn't as intuitive as I'd like it to be. Thankfully support and my AM have been able to assist but I am pretty tech savvy and even I find it a bit hard to navigate on my own. Review collected by and hosted on G2.com.

N/A Review collected by and hosted on G2.com.

As a monitoring tool is good; the media contacts database is extremely valuable, and the Customer Service and support are world-class.

We have been using Agility for years now and we are pleased with its products. The interface is intuitive and well-explained in the onboarding. Finding information is quick and easy.

The team helping us has tailored the product to our needs, which are quite detailed, and they're on hand 24/7 to support us when needed.

As an overall product, it also comes at a very competitive price compared to its competitors. Review collected by and hosted on G2.com.

The onboarding and account management have exceeded my expectations. We’ve felt supported throughout, and the communication has been 5*. The platform is intuitive and genuinely easy to use, so I have no concerns about my team being able to jump in, use Agility confidently, and start getting value from it quickly. The AI features are also great and really make light work of things. Review collected by and hosted on G2.com.

I genuinely haven't been able to find anything that has been difficult about the platform or the process. I feel we've received good value for money. We haven't yet explored how it could integrate with other systems we have across the firm, for example we use Upper Sigma, a Litera - there could be use cases here. Review collected by and hosted on G2.com.

The service team is incredibly responsive and take great care to walk through training of all elements. It's helpful to have the concise reports every day so I can keep my finger on the pulse of what is happening with my client. Review collected by and hosted on G2.com.

It takes awhile to get used to the system and I had to do several training sessions to fully understand the ins and outs of how to pull specific reports. Review collected by and hosted on G2.com.

The platform is user-friendly and intuitive. Unlike previous services, we can also go in and review our own media monitoring topics which is really helpful. The most notable benefit of Agility is the staff, who are incredibly helpful and responsive, and who are always there to improve our experience. Review collected by and hosted on G2.com.

One small thing which we weren't initially aware of was that you need a more premium package to access some articles, however the platform provides all information needed to find these independently Review collected by and hosted on G2.com.

I like Agility PR Solutions for its interface and the way UI/UX is handled. I find it very easy to navigate and find everything I need, and everything is very legible. Additionally, the initial setup was basically plug and play, very easy with no hiccups. Review collected by and hosted on G2.com.

Generally, I think everything works fine for me with Agility PR Solutions. However, sometimes pages would load slower, but that's probably on my end. Also, I find it a bit hard to scroll around, so maybe looking into that might help. Review collected by and hosted on G2.com.

I like the powerful media contacts database in Agility PR Solutions, which is regularly maintained and always up to date. It's easily searchable by sector, location, specialism, and topics, which makes it very easy to find and manage contacts. The ability to create targeted lists and manage them easily is useful, and from these lists, we can control distributions that can be easily personalized to maximize impact. I appreciate the element of AI that assists in finding additional contacts that might be missed. It makes sending the right media campaigns to the right people simple every time. We can quickly filter through contacts to ensure there is no wastage, and things always reach the maximum number of right people. I'm very impressed with the dedicated account management we've received and the tailored 1-2-1 training provided. Review collected by and hosted on G2.com.

The media reporting function is more basic than some providers. Reports aren’t as easy to customize how we want them. For example, it is not possible to move far beyond the limitations of the provided templates or to export media reports as PDF files natively. Review collected by and hosted on G2.com.

The account management is exceptional. The team are super responsive and no request is ever too much trouble. Review collected by and hosted on G2.com.

Our marketing team runs a lot of paid radio ads and this is often picked up in our coverage. I appreciate with radio reads are difficult to distinguish between earned and paid media though. Our account manager removes these paid mentions when we request but if any software could somehow distinguish between earned and paid, it would be useful. Review collected by and hosted on G2.com.

Ease of use and intuitive assistance with my tasks at work. I can integrate things easily to improve my performance at a low cost. The support has been great and the AI provides intelligent solutions Review collected by and hosted on G2.com.

Nothing springs to mind I am happy with the service so far and found it overall beneficial. Some small hiccups with integration but the speed seems to be alright overall Review collected by and hosted on G2.com.

The social listening feature is quite helpful for me. as well as the media monitoring feature. Those features are able to get me the 1st handed info from the general public rapidly. Which is very convinient. Review collected by and hosted on G2.com.

Pricing is a little bit high. If it could be more cost friendly, I'm sure more people will use it more often. The company usually don't have that much budget for these solutions than the actual headcounts. Review collected by and hosted on G2.com.