ADP SmartCompliance® Pros and Cons: Top 5 Advantages and Disadvantages

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Generated from real user reviews

Users enjoy the ease of use of ADP SmartCompliance®, appreciating its centralized platform and streamlined access to essential services. (17 mentions)

Users value the easy setup of ADP SmartCompliance®, making navigation and initial configuration hassle-free. (10 mentions)

Users value the convenience of ADP SmartCompliance® for centralized tax management and streamlined access to crucial records. (8 mentions)

Users value the high level of security and convenience of ADP SmartCompliance®, enhancing their overall experience significantly. (8 mentions)

Users value the time-saving automation of ADP SmartCompliance®, making payroll compliance stress-free and efficient. (7 mentions)

Users often experience poor customer support with slow responses for complex inquiries, impacting overall satisfaction with ADP SmartCompliance. (7 mentions)

Users often face tax issues with ADP SmartCompliance, including filing errors and incomplete return data delays. (5 mentions)

Users find the learning curve challenging, requiring time and training to navigate ADP SmartCompliance® effectively. (4 mentions)

Users find ADP SmartCompliance® to be not user-friendly, struggling with navigation and unintuitive workflows across platforms. (4 mentions)

Users find unclear information frustrating, especially with filing errors and scattered tax records across different sections. (4 mentions)

5 Pros or Advantages of ADP SmartCompliance®

1. Ease of Use

Users enjoy the ease of use of ADP SmartCompliance®, appreciating its centralized platform and streamlined access to essential services.

See 17 mentions

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Jennifer P.

Mid-Market (51-1000 emp.)

4.5/5

"Keeps WOTC Filings, Wisely Cards, and Tax Compliance Organized in One Place"

What do you like about ADP SmartCompliance®?

It keeps everything together that we need from our WOTC filings to Wisely Cards to tax compliance. We can easily add or remove users. It shows us task

Leslie H.

Mid-Market (51-1000 emp.)

4.5/5

"Streamlined Compliance with Robust Features"

What do you like about ADP SmartCompliance®?

I like that ADP SmartCompliance® is a separate site from ADP Workforce Now. It gives us a high level of security to keep that really sensitive informa

2. Easy Setup

Users value the easy setup of ADP SmartCompliance®, making navigation and initial configuration hassle-free.

See 10 mentions

See Related User Reviews

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Smart Compliance has streamlined the process of organizing and monitoring wage attachments."

What do you like about ADP SmartCompliance®?

I can simply upload the documents to ADP SmartCompliance and they do the rest. It ensures timely completion of garnishments. The garnishments start on

Leslie H.

Mid-Market (51-1000 emp.)

4.5/5

"Streamlined Compliance with Robust Features"

What do you like about ADP SmartCompliance®?

I like that ADP SmartCompliance® is a separate site from ADP Workforce Now. It gives us a high level of security to keep that really sensitive informa

3. Convenience

Users value the convenience of ADP SmartCompliance® for centralized tax management and streamlined access to crucial records.

See 8 mentions

See Related User Reviews

Sejal P.

Mid-Market (51-1000 emp.)

4.0/5

"Easy Access to Tax Filings and Notice Tracking in One Place"

What do you like about ADP SmartCompliance®?

With ADP SmartCompliance, I love that I can easily access all of our Companies' Tax filings and records in one place. It is also the place I can go to

Jennifer P.

Mid-Market (51-1000 emp.)

4.5/5

"Keeps WOTC Filings, Wisely Cards, and Tax Compliance Organized in One Place"

What do you like about ADP SmartCompliance®?

It keeps everything together that we need from our WOTC filings to Wisely Cards to tax compliance. We can easily add or remove users. It shows us task

4. Helpful

Users value the high level of security and convenience of ADP SmartCompliance®, enhancing their overall experience significantly.

See 8 mentions

See Related User Reviews

Leslie H.

Mid-Market (51-1000 emp.)

4.5/5

"Streamlined Compliance with Robust Features"

What do you like about ADP SmartCompliance®?

I like that ADP SmartCompliance® is a separate site from ADP Workforce Now. It gives us a high level of security to keep that really sensitive informa

Collin S.

Small-Business (50 or fewer emp.)

4.5/5

"ADP SmartCompliance Automates Compliance and Keeps Payroll Taxes Accurate"

What do you like about ADP SmartCompliance®?

What I like best about ADP SmartCompliance is that it automates complex compliance tasks so you spend less time tracking regulations and more time on

5. Time-saving

Users value the time-saving automation of ADP SmartCompliance®, making payroll compliance stress-free and efficient.

See 7 mentions

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Jennifer C.

Enterprise (> 1000 emp.)

4.0/5

"Seamless Integration, Less Paperwork, Better Reporting"

What do you like about ADP SmartCompliance®?

I like ADP SmartCompliance®’s seamless integration with our hiring systems. It eases the process and reduces paperwork, and its automation removes com

Verified User

Enterprise (> 1000 emp.)

5.0/5

"ADP SmartCompliance Great Ally"

What do you like about ADP SmartCompliance®?

SmartCompliance is a great ally for us during Quarter End, Year End and Garnishment day to day. It has helped us reduce time and focus on other task w

5 Cons or Disadvantages of ADP SmartCompliance®

1. Poor Customer Support

Users often experience poor customer support with slow responses for complex inquiries, impacting overall satisfaction with ADP SmartCompliance.

See 7 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"All-in-One Platform need some updates"

What do you dislike about ADP SmartCompliance®?

I believe all tax records should be located in SmartCompliance and not spread across other menus such as iReports. When you can access different piece

Marsha R.

Mid-Market (51-1000 emp.)

5.0/5

"Strong Complinace Platform for Multi-State Employers"

What do you dislike about ADP SmartCompliance®?

The user interface is not always the most intuitive, and some workflows feels manual. Support turnaround times can be inconsisten depending on the is

2. Tax Issues

Users often face tax issues with ADP SmartCompliance, including filing errors and incomplete return data delays.

See 5 mentions

See Related User Reviews

Sejal P.

Mid-Market (51-1000 emp.)

4.0/5

"Easy Access to Tax Filings and Notice Tracking in One Place"

What do you dislike about ADP SmartCompliance®?

The only thing I dislike about ADP SmartCompliance is that when there's a filing with an error, I'm not able to remove the 'rejected' notice from the

Verified User

Enterprise (> 1000 emp.)

3.5/5

"Good all around website/application"

What do you dislike about ADP SmartCompliance®?

Time out is way too quick. There is not an option to direct the tax team to apply an agency tax credit directly to the next quarter filing. It takes w

3. Learning Curve

Users find the learning curve challenging, requiring time and training to navigate ADP SmartCompliance® effectively.

See 4 mentions

See Related User Reviews

Collin S.

Small-Business (50 or fewer emp.)

4.5/5

"ADP SmartCompliance Automates Compliance and Keeps Payroll Taxes Accurate"

What do you dislike about ADP SmartCompliance®?

It can be overwhelming to set up at first, especially for organizations without dedicated payroll or HR specialists. Sometimes navigating all the comp

Alex G.

Small-Business (50 or fewer emp.)

4.5/5

"Stress-Free Payroll Compliance with Smart Automation"

What do you dislike about ADP SmartCompliance®?

What I dislike about ADP SmartCompliance is that, while it’s powerful, it can sometimes feel a bit overwhelming to set up and navigate at first. There

4. Not User-Friendly

Users find ADP SmartCompliance® to be not user-friendly, struggling with navigation and unintuitive workflows across platforms.

See 4 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"All-in-One Platform need some updates"

What do you dislike about ADP SmartCompliance®?

I believe all tax records should be located in SmartCompliance and not spread across other menus such as iReports. When you can access different piece

Marsha R.

Mid-Market (51-1000 emp.)

5.0/5

"Strong Complinace Platform for Multi-State Employers"

What do you dislike about ADP SmartCompliance®?

The user interface is not always the most intuitive, and some workflows feels manual. Support turnaround times can be inconsisten depending on the is

5. Unclear Information

Users find unclear information frustrating, especially with filing errors and scattered tax records across different sections.

See 4 mentions

See Related User Reviews

Sejal P.

Mid-Market (51-1000 emp.)

4.0/5

"Easy Access to Tax Filings and Notice Tracking in One Place"

What do you dislike about ADP SmartCompliance®?

The only thing I dislike about ADP SmartCompliance is that when there's a filing with an error, I'm not able to remove the 'rejected' notice from the

Verified User

Mid-Market (51-1000 emp.)

3.0/5

"All-in-One Platform need some updates"

What do you dislike about ADP SmartCompliance®?

I believe all tax records should be located in SmartCompliance and not spread across other menus such as iReports. When you can access different piece

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Christopher G.

Payroll Manager

Mid-Market (51-1000 emp.)

11/16/2023

"Awesome Payroll Processing & Reporting Experience"

5/5

What do you like best about ADP SmartCompliance®?

The versatility of reporting and assistance as needed. Ease of Use, Ease of Implementation, Customer Support, Frequency of Use, Number of Features and Ease of Integration Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

Not applicable. ADP Smart Compliance Covers All of our Reporting Needs Review collected by and hosted on G2.com.

Verified User in Computer Hardware

Enterprise (> 1000 emp.)

8/31/2023

"Training is good, but we lack help when issues come up concerning MYC, Quarter Bal and Annual Bal"

3/5

What do you like best about ADP SmartCompliance®?

Training has been good. It does lack some details of how to fix issues. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

Being new to ADP for taxes, we've had a lot of trouble getting responses back from our contact for any questions that we've had concerning MYC, Quarter End issues, etc... Review collected by and hosted on G2.com.

Verified User in Financial Services

Mid-Market (51-1000 emp.)

11/15/2023

"Honest review"

1/5

What do you like best about ADP SmartCompliance®?

Having a to do list. Not sure after that. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

I've had issues with taxes and garnishments since the beginning. Garnishments has caused many issues for us where we've had to respond to the courts due to them holding payments. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

Originally submitted 11/28/2022

"Reliable technology and services for taxes and payroll"

5/5

What do you like best about ADP SmartCompliance®?

ADP has shown us enormous capacity and knowledge in payroll and tax matters. Their representatives are the best at our questions and needs. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

So far, the experience has been completely positive Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

Originally submitted 8/18/2022

"You can count on ADP"

4.5/5

What do you like best about ADP SmartCompliance®?

ADP Smartcomplaince is easy to use and navigate. Customer support is easy to reach except at year end closing. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

They continue to raise fees. ADP client service hours are limited and based on west coast time so they are not open early. Review collected by and hosted on G2.com.

Vanessa Gail W.

Preferred Member

Enterprise (> 1000 emp.)

Originally submitted 9/20/2021

"Love the Quarterly Balancing"

5/5

What do you like best about ADP SmartCompliance®?

How easy it is to upload our quarter-end files, fix all exceptions and then balance their reports to our payroll reports. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

Sometimes they load a file from the states that changes our UI rates making them incorrect. They also do not abate penalties and interest even if they were at fault. Review collected by and hosted on G2.com.

Recommendations to others considering ADP SmartCompliance®:

Keep track of what you upload so you aren't duplicating the work for yourself and ADP. Review collected by and hosted on G2.com.

What problems is ADP SmartCompliance® solving and how is that benefiting you?

Helping us to resolve agency tax notices so that payments due are submitted expeditiously. Review collected by and hosted on G2.com.

Laura M.

Manager, Global Payroll & Compliance

Enterprise (> 1000 emp.)

11/28/2022

"ADP Smart Compliance helps Payroll teams stay compliant"

4/5

What do you like best about ADP SmartCompliance®?

I like that it is a place you can get various tax information to stay compliant. Easy to set up new tax jurisdictions and easy to monitor tax filings. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

There is so much data it is hard to know where to go for certain things. I also loved that you used to be able to call and ask your question or ask your direct contact a tax question but now you can't. It's case/ticket driven now. No personal connections anymore. Review collected by and hosted on G2.com.

Karim V.

Director, Global People Operations

Mid-Market (51-1000 emp.)

12/22/2022

"SmartCompliance is Good"

4/5

What do you like best about ADP SmartCompliance®?

The portal is organized well and it's easy to pull data from the system. You get the details you need and reports are posted in a timely fashion. Setting up new users is easy and provisioning access to specific areas is smooth. Review collected by and hosted on G2.com.

What do you dislike about ADP SmartCompliance®?

Invoices for the services are not available for download from the portal. This is a major inconvenience and needs to be remedied. Review collected by and hosted on G2.com.