I really like the model with unified tools, the ease of management over them, as well as the notifications/alerts generated. I miss better DLP functionalities in Brazil. I really like the backup tools of 365 and Google. The issue of inventory is very useful and opens doors for business. Review collected by and hosted on G2.com.

I literally hate the operation of DLP in observation mode that blocks the use of applications, such as banks and some development tools. In the few clients I have set up here in Brazil, I observed little utility. The immutable storage being managed directly by Acronis became very rigid, where this month I had a situation where a technician mistakenly (used a configuration json from another client) generated a Google account backup of one client in another. Besides the aspect of privacy/confidentiality, which we couldn't address promptly because it gets stuck before deletion, it also generated unnecessary costs. I still need to report on the automatic insertion of devices into the standard plan, generating copies of them and then rework for removal, which, by the way, is quite difficult to discover. The report generated at the end of the period is not very user-friendly, and I usually put it into an AI to refine and bring only the items of interest. Review collected by and hosted on G2.com.

Speed of backup, broad spectrum of devices able to be backed up and the ability to brand backup our datacenter customers and remote customers. Review collected by and hosted on G2.com.

We consistently run into issues with restore operations needing support to intervene. while restore operations are not frequent, they are urgent and customers are not in a good mood - having to open support tickets and upload logs etc is the last thing you want to do when you have an angry customer wanting to restore data. Review collected by and hosted on G2.com.

Easy management and device discovery. Default protection plans for Microsoft backups that require minimal intervention. File recovery is easy to use. Professional Services is quick to respond and extremely helpful increasing MTTR. Remote management is easy to setup and works well with macOS and Windows. Review collected by and hosted on G2.com.

Can occasionally run into issues with Broadcom backup agents failing or getting stuck in a boot-loop, which can impact our virtual machine recovery if any issues were to arise. However, re-creating them is quick and painless. Review collected by and hosted on G2.com.

It is a user-friendly and reliable product that provides timely and efficient backup solutions. Review collected by and hosted on G2.com.

The support response may take some time, but they provide a proper root-cause analysis and resolution. Review collected by and hosted on G2.com.

it is a single dashboard, and user friendly, and its very simple to configure and backups very quickly Review collected by and hosted on G2.com.

it is very usefule in backing up the data to cloud for the compliance and security features also very good, the downside is only the Acronis DC is available but DR is not showing inthe document Review collected by and hosted on G2.com.

What I like most about Acronis Cyber Protect Cloud is its powerful Next-Generation Antivirus (NGAV) capabilities. The AI-based behavioral detection engine provides exceptional, proactive protection against zero-day threats and ransomware (Active Protection). The fact that this advanced malware protection is natively integrated with backup and endpoint management in a single agent makes it incredibly efficient for our daily security operations and incident response. Review collected by and hosted on G2.com.

Because the AI-based behavioral detection is highly sensitive, it can sometimes lead to false positives, especially with custom internal scripts or legacy applications. It requires a fair amount of initial tuning and whitelisting. Also, the sheer volume of features can make the console feel a bit overwhelming at first. Review collected by and hosted on G2.com.

Honestly, the fact that I don’t have to juggle five different tools anymore. Having backup, cybersecurity, and patch management all handled by one single, lightweight agent is a lifesaver for system performance and my sanity. Review collected by and hosted on G2.com.

The console can be pretty frustrating and unintuitive at times, and it doesn't always work exactly the way you want it to. You definitely have to spend a decent amount of time messing around with it and learning its quirks before you can fully understand how everything works. The console works well, but, little things like the overview report, dont show the reported items sometimes, so you need to identify the item and looks up unitarily Review collected by and hosted on G2.com.

performance, Ai intelligence, prcing and ROI Review collected by and hosted on G2.com.

1. Complex Licensing and Pricing

Many users find the licensing model confusing because features are split across multiple add-on packs and service tiers. This can make quoting and forecasting costs difficult, especially for MSPs.

2. Performance Issues

Users frequently report that the management portal can be slow, particularly when handling large environments, backups, or multiple tenants. Dashboard loading delays are a recurring complaint. Review collected by and hosted on G2.com.

What I like most is the all-in-one approach: backup, cybersecurity, and endpoint protection are all managed from a single console. That centralised setup makes it easier to protect customer systems and recover them when needed. Review collected by and hosted on G2.com.

The interface can feel a bit complex at first, and some of the more advanced configuration options take time to learn and get comfortable with. Review collected by and hosted on G2.com.

Acronis Cyber Protect Cloud offers an all-in-one platform for backup and cybersecurity. The centralized dashboard, reliable backup and recovery, ransomware protection, and Microsoft 365 backup make it easy to manage and secure customer environments efficiently. Review collected by and hosted on G2.com.

Overall, I haven't faced any major issues with Acronis Cyber Protect Cloud. The only thing I feel could be better is the reporting and dashboard customization, as having more flexibility would make customer reporting easier. Apart from that, the platform works well and has been reliable in our experience. Review collected by and hosted on G2.com.