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Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the ease of use of Acronis Cyber Protect Cloud, making management and customization straightforward and efficient. (365 mentions)
Users value the effective backup solutions of Acronis Cyber Protect Cloud for their simplicity and integration. (319 mentions)
Users value the robust security features of Acronis Cyber Protect Cloud, ensuring safe data management and ransomware protection. (236 mentions)
Users value the ease of backup management with Acronis Cyber Protect Cloud's all-in-one platform, simplifying their operations. (235 mentions)
Users value the all-in-one platform of Acronis Cyber Protect Cloud, integrating backup, cybersecurity, and management seamlessly. (233 mentions)
Users often experience slow performance with Acronis Cyber Protect Cloud, affecting the efficiency of backups and restores. (97 mentions)
Users find Acronis Cyber Protect Cloud expensive compared to competitors, complicating their decision-making due to unclear pricing. (91 mentions)
Users are frustrated with the poor customer support, especially due to unavailability on weekends during critical backup tests. (73 mentions)
Users find the complexity of the interface and pricing confusing, which complicates their overall experience with Acronis Cyber Protect Cloud. (70 mentions)
Users report backup issues with Acronis Cyber Protect Cloud, particularly concerning multiple export files and limited weekend support. (69 mentions)

5 Pros or Advantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

5 Cons or Disadvantages of Acronis Cyber Protect Cloud (now Acronis Cyber Platform)

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

Reviews

Acronis Cyber Protect Cloud (now Acronis Cyber Platform) Reviews (1,463)

4.7
1,463 reviews
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Palitha S.
PS
Palitha S.
Manager
Small-Business (50 or fewer emp.)
"Promising Performance, But Needs More Testing to Confirm"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I’m exploring the performance of the products because I used Acronis years ago and have some past experience with it. Now I’m curious about what’s different between the current options, and how the technology has advanced since then, especially because I liked it before. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I’m not sure yet, and I haven’t tested it enough to say what I dislike. Review collected by and hosted on G2.com.

PC
Pravin C.
Senior
Mid-Market (51-1000 emp.)
"Comprehensive Protection with Easy Management"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I use Acronis Cyber Protect Cloud for backup and disaster recovery and appreciate its all-in-one approach. The integrated backup and recovery, AI-based ransomware protection, and centralized management console are features I value the most. They ensure reliable data protection, proactive threat detection, and easy management from a single platform, saving time and reducing complexity. The setup was easy overall with quick deployment and a simple interface. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

It feels complex to setup and manage initially, especially due to many features. Review collected by and hosted on G2.com.

RH
Richard H.
Small-Business (50 or fewer emp.)
"Streamlined Security Management, Rapid Deployment"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I really appreciate the ease of use and speed of deployment with Acronis Cyber Protect Cloud. As an MSP, it's crucial for us to have a cloud-based solution that includes leading solutions and protection tools. The inclusion of backup and recovery features is a significant benefit, and I find the setup very straightforward with multiple deployment methods. Having a single portal to manage our security footprint across customers aligned to the NIST2 framework has been invaluable. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

We would like to see endpoint encryption management for BitLocker—this is a stumbling block currently when looking to win Sophos customers as that manages all the keys. Review collected by and hosted on G2.com.

Yakoob M C.
YC
Yakoob M C.
Windows Migration Engineer
Small-Business (50 or fewer emp.)
"Comprehensive Tool with Easy Management but Slow Support"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I love having one dashboard for all the features because it makes it easy to manage and troubleshoot. The initial setup of Acronis Cyber Protect Cloud was easy, and I used the trial to evaluate the product. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The support level takes time to resolve the issues for production. One ticket takes more time than the engineer's shift change, which means a new engineer has to take over. Review collected by and hosted on G2.com.

Aliyu Y.
AY
Aliyu Y.
System Engineer | Associate L2 IT Field Support
Mid-Market (51-1000 emp.)
"All-in-One Protection Made Effortless with Acronis Cyber Protect Cloud"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

What I like best about Acronis Cyber Protect Cloud is how seamlessly it combines data protection, cybersecurity, and endpoint management into a single platform. Instead of juggling multiple tools for backup, anti-malware, patching, and monitoring, everything is unified and easy to manage from one dashboard. The automated backup and recovery workflows save a huge amount of time, and the AI-based threat detection provides an extra layer of confidence that systems are protected against both known and emerging threats. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Some features can feel overwhelming at first because the platform is so comprehensive.

Occasional UI slowdowns and complex licensing options can also make management harder than expected. Review collected by and hosted on G2.com.

GB
Gilbert B.
Solutions Engineer
Information Technology and Services
Small-Business (50 or fewer emp.)
"Simplifying Cyber Protection: Why Acronis Makes IT Management Hassle Free"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

Acronis Cyber Protect Cloud stands out for its simplicity and efficiency. As an engineer, I appreciate how intuitive the platform is. It doesn’t require extensive training or certification to get started. This ease of use allows me to delegate tasks confidently to other IT admins, even those who aren’t certified, without worrying about errors or complexity. The solution is truly hassle-free, which saves time and reduces operational overhead. Its streamlined interface and automation features make backup, recovery, and cyber protection management straightforward, enabling us to focus on strategic priorities rather than troubleshooting. Overall, Acronis delivers a reliable, user-friendly experience that enhances productivity and collaboration across the team. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

One area where Acronis Cyber Protect Cloud could improve is system performance during backups. In the past, we received complaints from customers about their machines slowing down significantly during backups. This created frustration and sometimes disrupted productivity. To Acronis’ credit, there has been noticeable improvement this year, and the number of complaints has decreased, which shows progress in optimisation. However, the performance impact during backup remains a concern that needs further refinement to ensure a completely seamless experience. If Acronis continues to enhance resource management and minimise system load during backup processes, it would make the solution even more robust and user-friendly. Please include mobile security in your portfolio. Review collected by and hosted on G2.com.

TR
Tebogo R.
Mid-Market (51-1000 emp.)
"Exceptional Security and Ease of Use with Acronis"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I use Acronis Cyber Protect Cloud to provide managed services to my clients and greatly appreciate its ability to offer a secure backup environment. One of the standout features for me is the immutable storage capability, which has proven to be invaluable, particularly in situations like when a client was hit by ransomware. This feature ensures that I can provide robust protection and recovery options to my clients, adding immense value to my service offerings. The ease of initial setup with Acronis Cyber Protect Cloud is remarkable and enables me to get things up and running with minimal hassle. Additionally, the seamless integration with tools like SharePoint and OneDrive enhances my workflow efficiency, offering a cohesive system for data management and backup. I also appreciate the competitive pricing of Acronis Cyber Protect Cloud compared to our previous provider, Veeam, making it a cost-effective choice without compromising on quality or functionality. Overall, Acronis Cyber Protect Cloud delivers excellent value with its secure, efficient, and user-friendly features, making it a vital part of our managed services toolkit. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

None. Review collected by and hosted on G2.com.

GS
Gaurav S.
Cloud Consultant
Mid-Market (51-1000 emp.)
"Flexible Cloud & On-Prem Storage with a Reliable Agent"
4.5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The best thing about Acronis Cyber Product Cloud is the flexibility it gives users to store data in the cloud as well as in their on-prem setup. Its agent works well in both environments; we just need to define the path for cloud storage or NAS storage at the time of plan creation. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I dislike how complex Acronis pricing is, and I think they need to improve their DLP offering. Review collected by and hosted on G2.com.

Sunny K.
SK
Sunny K.
Server Administrator
Mid-Market (51-1000 emp.)
"All-in-One Protection: Backup, DR, Anti-Malware & Endpoint Management in One Console"
5/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The best part of Acronis Cyber Protect Cloud is its unified "all-in-one" approach. It eliminates "tool sprawl" by consolidating backup, disaster recovery, AI-based anti-malware, and endpoint management (like patch management) into a single agent and one management console. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

The biggest downsides are its complex, unpredictable pricing (due to many paid add-on packs) and a heavy system footprint that can slow down older hardware. Additionally, the interface is often criticized for being cluttered and difficult to navigate for beginners. Review collected by and hosted on G2.com.

Frank H.
FH
Frank H.
level 1 HelpDesk
Small-Business (50 or fewer emp.)
"Customizable Client Plans That Make Support Easy"
4/5
What do you like best about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

I like the customizable plans I can create for any clients I might be supporting. Review collected by and hosted on G2.com.

What do you dislike about Acronis Cyber Protect Cloud (now Acronis Cyber Platform)?

There is no behind the scenes access to file directory in a clean path or the registry without having to remote in and there is no power shell. Review collected by and hosted on G2.com.