# Accruent Maintenance Connection Reviews
**Vendor:** Accruent  
**Category:** [CMMS Software](https://www.g2.com/categories/cmms)  
**Average Rating:** 4.4/5.0  
**Total Reviews:** 73
## About Accruent Maintenance Connection
Maintenance Connection is a Computerized Maintenance Management System (CMMS) that provides a comprehensive solution for maintenance professionals to manage work orders, track assets, schedule maintenance, and record asset history. The software is designed to help organizations streamline their maintenance operations, improve asset performance, and reduce maintenance costs. Maintenance Connection offers features such as preventive maintenance scheduling, inventory management, detailed reporting, and analytics. It can be used across a broad range of industries, including manufacturing, healthcare, facility management, and more. The solution helps ensure equipment reliability and compliance with industry standards. The platform is available as a cloud-based service, providing remote access and real-time data updates, or Maintenance Connection can be deployed on-premises, depending on the needs of the organization. Maintenance Connection is known for its user-friendly interface and ability to seamlessly integrate with other enterprise systems, providing a centralized hub for all maintenance-related activities. The solution&#39;s ease of use, scalability, and proven track record are among the reasons why thousands of maintenance and reliability professionals spread over more than 75 countries trust Maintenance Connection. Why Choose Maintenance Connection for your Organization? Cut Costs and Maximize Operational Efficiency. Maintenance Connection makes it simple to replace reactive maintenance practices with proactive processes, helping to reduce costly breakdowns and unplanned downtime. Accelerate Digital Transformation. Maintenance Connection helps your organization to instantly modernize outdated processes and systems with user-friendly features such as smart work order creation and management, inventory management and asset tracking, and simple integration with many leading third-party solutions. Industry-Leading Support and Continued Innovation. Maintenance Connection is available in more than 20 industries and offers cloud or on-premises deployment. The platform can be accessed from any device and each subscription comes with a dedicated account executive, unlimited technical support, and access to updates and improvements as the Accruent team continues to innovate to add new features and integrations. Achieve Flexibility and Mobility. Maintenance Connection allows teams to work from anywhere at any time, including performing key tasks offline like managing work orders, accessing information, and sharing standardized data across all locations. Pair with Other Accruent Solutions for Unmatched Performance. Maintenance Connection easily integrates with Accruent’s other industry-leading products, such as EDMS document management solution Meridian, helping manufacturers boost efficiency and unlock the full potential of their solutions. Consolidate Data and Gain Actionable Insights. Maintenance Connection helps consolidate data from legacy systems and paper records, providing you with real-time visibility over your assets and facilities, and making it easy to improve big-picture processes. Transform maintenance and asset management in your organization with Maintenance Connection.



## Accruent Maintenance Connection Pros & Cons
**What users like:**

- Users appreciate the **ease of use** of Accruent Maintenance Connection, highlighting its intuitive design and user-friendly features. (3 reviews)
- Users appreciate the **comprehensive and user-friendly asset management** of Accruent Maintenance Connection for its intuitive features. (2 reviews)
- Users value the **comprehensive and user-friendly inventory management** offered by Accruent Maintenance Connection for maintenance tasks. (2 reviews)
- Users appreciate the **comprehensive and user-friendly tracking** capabilities of Accruent Maintenance Connection for efficient maintenance management. (2 reviews)
- Users appreciate the **comprehensive and user-friendly work order management** features of Accruent Maintenance Connection, enhancing maintenance efficiency. (2 reviews)
- Users appreciate the **user-friendly work order management** in Accruent Maintenance Connection, enhancing maintenance efficiency and ease of use. (2 reviews)
- Cost Tracking (1 reviews)
- Users value the **excellent customer support** of Accruent Maintenance Connection, which enhances their overall experience and satisfaction. (1 reviews)
- Users value the **customizability** of Accruent Maintenance Connection, enabling adaptation to unique business requirements seamlessly. (1 reviews)
- Users value the **customization options** in Accruent Maintenance Connection, enabling adaptation to specific business requirements. (1 reviews)

**What users dislike:**

- Users find the **high costs and separate licensing fees** for each user to be a significant drawback. (2 reviews)
- Users struggle with **poor reporting** tools, finding them difficult to use and resulting in unclear printed or exported reports. (2 reviews)
- Users find **report creation challenging** due to the high level of customization required in Accruent Maintenance Connection. (1 reviews)
- Users report **implementation delays** as on-prem updates lag behind the cloud version of Accruent Maintenance Connection. (1 reviews)
- Users often struggle with **printing issues** , finding reports blurry and reporting tools difficult to navigate. (1 reviews)
- Printing Problems (1 reviews)
- Users experience **delayed updates** for on-prem versions of Maintenance Connection compared to the cloud version. (1 reviews)
- Work Order Issues (1 reviews)

## Accruent Maintenance Connection Reviews
  ### 1. Simple to use and a huge impact on our building operations!

**Rating:** 4.5/5.0 stars

**Reviewed by:** Julia R. | Head Receptionist, Enterprise (> 1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Accruent Maintenance Connection?**

What I like best about Maintenance Connection is that it's very simple to use but it has a huge impact on the overall operation of our building.
From the initial reporting of the issue to assigning it to the correct person, to getting it done and finished on the system, everything is very straight forward and I wouldn't imagine running our business smoothly without it.

**What do you dislike about Accruent Maintenance Connection?**

The only moment I'm not the biggest fan of Maintenance Connection is when the system is down for updates (which is crucial and very useful) or issue fixing, as it's hard to get the full use out of it. However the system goes back up very quickly and we can start using it again very soon after.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Maintenance Connection helps us fix all sorts of issues around our building, from electrical issues to general maintenance. It has improved our work efficiency and allowed us to communicate and solve any problems quicker  than ever before.

  ### 2. Quick, Easy Navigation for Entering Info and Finding Work Orders

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Environmental Services | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I feel that navigating through MC has been an adjustment with the new changes that were recently made from when I was first introduced to it. I now find it easy to enter my information or search for a work order. The software itself is quick and easy to get through. I was helped to set up my account, but the process was simple.

**What do you dislike about Accruent Maintenance Connection?**

On different occassions I have run into the issue of when submitting my monthly supply PM's, that after saving the information, I would have to reload the page to search for a new work order number. Before, I would save the information, then proceed to insert another.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

It helps me receive my work orders that show a target date along with the person of contact to get a hold of if needed. I like that I'm able to update the person along with what my plan of action is before closing out the work order just to give them an update with notice.

  ### 3. Streamlined Work Order System, Easy Setup

**Rating:** 5.0/5.0 stars

**Reviewed by:** Michael B. | Graduate Assistant Student Athlete Academic Services, Higher Education, Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like how Accruent Maintenance Connection makes it easier to manage work orders, keeping our key people on track. The report section is useful to me, and I appreciate being able to see the surveys. Also, the initial setup was easy, which is a big plus for me.

**What do you dislike about Accruent Maintenance Connection?**

The only thing that I would like to see changed is the survey information. A report that gives the number and responses as a single report

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I use Accruent Maintenance Connection for our work order system. It helps us organize work orders and keeps our key people in order.

  ### 4. All Assets and PMs in One Place—Easier Maintenance Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Bruno P. | Safety Validation Engineer - EHS, Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like being able to keep all our assets and preventive maintenance (PM) information in one place. Having all our PMs together makes it much easier to manage and stay on top of our maintenance program.

**What do you dislike about Accruent Maintenance Connection?**

The main downside of Maintenance Connection is its interface. It isn’t very user-friendly and requires a lot of practice and understanding of how it works in order to get the best out of Maintenance Connection.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Preventive maintenance and work orders are the main benefits we get from Maintenance Connection. These are the areas where it helps us the most and where we see the most value.

  ### 5. User-Friendly with Seamless Integration, Needs More Customization

**Rating:** 5.0/5.0 stars

**Reviewed by:** Stephen S. | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Accruent Maintenance Connection?**

I find Accruent Maintenance Connection easier to use than our previous program because it is cloud-based instead of server-based. I particularly like the ease of use. The way things integrate within Maintenance Connection is much more understandable.

**What do you dislike about Accruent Maintenance Connection?**

I find the lack of ability to customize the work order form a bit frustrating. I'd like to customize things like Reason, Details, and Status on what's displayed on the screen, and also have the ability to remove certain items from the Complete/Close Work order, Status Dates. We really only need Requested, Issued, and Closed statuses.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I find Accruent Maintenance Connection easier to use than our previous program, with its cloud-based system being easier to maintain. Its integration concepts are more understandable, enhancing our workflow.

  ### 6. Diverse CMMS Modules with Easy Rules and Powerful Notifications

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

Very diverse product with modules to help manage your business with CMMS. Rules are easy to produce to drive auto-assignment and notification. Software will send text notifications as well as phone calls

**What do you dislike about Accruent Maintenance Connection?**

Some solutions take a long time to deliver.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Maintenance Connection provides us a way for operators to create work orders for their production line. These work orders are auto-assigned and notifications are sent to technicians via text or phone call. We also use this program for all of our maintenance inventory and purchasing needs

  ### 7. Efficient Asset Management with Robust Reporting

**Rating:** 4.5/5.0 stars

**Reviewed by:** Keith L. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like the historic record keeping and the almost unlimited potential for generating reports based on my needs. I can refer to old work records, which helps in addressing bigger issues by looking at repetitive tasks and previous work orders at certain locations.

**What do you dislike about Accruent Maintenance Connection?**

The MC Kinetic app seems to be lacking and has bugs often. The search function does not work dependably, and the Inventory count function was requested 2 years ago but has not been added since then.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Accruent Maintenance Connection balances workload efficiently and keeps records of assets, work, and inventory. I appreciate the historic record-keeping and the potential for generating custom reports, allowing me to refer to old work for solving bigger issues.

  ### 8. Hard to Use and Limited Reporting Despite Helpful Modules

**Rating:** 2.5/5.0 stars

**Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like having modules, having modules helps keep information in appropriate buckets.

**What do you dislike about Accruent Maintenance Connection?**

It's very hard to use and is not end user friendly. Simple reports aren't available due to how they have things setup. A good CMMS should have easy report creation, able to format columns as one would like, organize tables that helps them make business decisions, and the list goes on. There just isn't a relaxed feel when using this software. I don't recommend it.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I haven't seen MC fix any of the problems I'd mentioned from the beginning. It's still a very hard software to use and simple tasks are out of reach and this is frustrating.

  ### 9. Easy Workflow Access with Quick Photo Uploads and Fast Assignments

**Rating:** 5.0/5.0 stars

**Reviewed by:** Dhruv S. | Industrial Maintenance Technician, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Accruent Maintenance Connection?**

Easy access to the workflow. Photos upload easily, and creating assignments is super quick.

**What do you dislike about Accruent Maintenance Connection?**

I have to refresh it every 5 minutes. I also need to open a new tab to work separately on the WO. On top of that, every small detail has to be saved before I can move ahead.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Easy access to WO. The KPIs are really good for tracking, and it shows complete details.

  ### 10. Accruent Maintenance Connection Makes Work Orders, Parts, and Assets Easy to Handle.

**Rating:** 4.0/5.0 stars

**Reviewed by:** Ian F. | Franchise Marketing Equipment Manager, Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

All the information I need is very easy to access.  Whether I'm looking up a work order, a part, or an asset.  It's only a few clicks away.

**What do you dislike about Accruent Maintenance Connection?**

I currently do not have a dislikes about Accruent or Maintenance Connection.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Access to information, and getting the information to others.  I can quickly find information I am needing, and i can generate a report that can be easily emailed out.

  ### 11. Comprehensive, User-Friendly CMMS/EAM for Streamlined Maintenance Management

**Rating:** 5.0/5.0 stars

**Reviewed by:** Bracy  C. | DC Administrator, Manufacturing, Mid-Market (51-1000 emp.)

**Reviewed Date:** January 20, 2026

**What do you like best about Accruent Maintenance Connection?**

What I appreciate most about Accurint Maintenance Connection is how comprehensive and user‑friendly it is as a maintenance management platform. It combines powerful CMMS/EAM capabilities—like work order management, preventive maintenance scheduling, asset tracking, and inventory control—into a single, intuitive system.

**What do you dislike about Accruent Maintenance Connection?**

The reporting tools can be difficult to use, and printed or exported reports often appear blurry or unclear

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Accurint Maintenance Connection helps solve several key maintenance management challenges:

Improves maintenance organization and tracking by centralizing work orders, asset histories, and preventive maintenance schedules, allowing teams to make better decisions and reduce downtime.

  ### 12. Streamlined PM Tracking with Room for Improvement

**Rating:** 4.0/5.0 stars

**Reviewed by:** Mason M. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I use Accruent Maintenance Connection for tracking PM and I like how it keeps everything clean and in one place. I appreciate the ease of assigning tasks, as it makes my workflow smoother. The asset input feature also saves me time for other important tasks.

**What do you dislike about Accruent Maintenance Connection?**

Setting up the schedule on preventive maintenance could be improved.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I use Accruent Maintenance Connection for tracking PM, which keeps everything clean and in one place. The ease of assigning tasks and asset input saves me time for other important tasks.

  ### 13. All-in-One Maintenance, Inventory, and Purchasing Made Easy

**Rating:** 4.0/5.0 stars

**Reviewed by:** Patrick P. | Maintenance Planner, Small-Business (50 or fewer emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Accruent Maintenance Connection?**

Having an all-in-one place for maintenance work orders, parts inventory, and purchasing has been a great help. It makes it much easier to keep track of what is bought and where it’s consumed.

**What do you dislike about Accruent Maintenance Connection?**

The asset layout isn’t the easiest to work with when trying to create groupings that match each line. It’s also frustrating that I can’t move items up or down within the layout tree.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Being able to track employee close out rate and KPI's are very useful.

  ### 14. User-Friendly and Efficient, but Reporting and Photo Uploads Need Work

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

The maintenance connection is user-friendly and well developed, with a clear focus on efficiency.

**What do you dislike about Accruent Maintenance Connection?**

It is difficult to upload pictures. Creating reports can cause difficulties in reporting. Maintenance Connection Express vs Maintenance Connection are two completely different user platforms making switching between difficult from a user experience.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Maintenance Connection helps to focus on efficiency. I am able to track work orders from creation to completion to ensure they are done on time and following all regulatory standards.

  ### 15. Effortless Maintenance Tracking with Cloud-Based Management

**Rating:** 4.5/5.0 stars

**Reviewed by:** gaurav g. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like the ease of use with Accruent Maintenance Connection; it's very easy to learn. I also find the PM tracking, inventory shops, and the hierarchical layout of all our plant assets in one product to be especially valuable. The initial setup was very simple and seamless.

**What do you dislike about Accruent Maintenance Connection?**

The user interface could be more colorful and visually appealing.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Accruent Maintenance Connection helps us put all our maintenance activities and inventory on a cloud and track it better.

  ### 16. Great Instrument Repair Tracking with Easy Access to Past Repairs

**Rating:** 4.0/5.0 stars

**Reviewed by:** Sam B. | Service Automation Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Accruent Maintenance Connection?**

Repair tracking for instruments allowing to look up past repairs

**What do you dislike about Accruent Maintenance Connection?**

No emails sent to end users to update status

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Keeping our automation team up to date on repairs

  ### 17. Easy to Navigate and Extensive Feature Set

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Import and Export | Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

It’s easy to navigate, and it feels straightforward while still being extensive.

**What do you dislike about Accruent Maintenance Connection?**

Sometimes the page lags, and even after I’ve requested tickets, they still don’t show up. It ends up forcing me to refresh or restart the page to get them to appear.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

It’s allowing me to integrate the requester more into their request, and it helps me keep them in the loop with updates.

  ### 18. Simplifies PM Management with Ease

**Rating:** 4.5/5.0 stars

**Reviewed by:** Aleksandr T. | Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

I like the simplicity of Accruent Maintenance Connection. I also value the ability to create new work orders and include steps that need to be done. It keeps me organized with all PMs, which is really helpful.

**What do you dislike about Accruent Maintenance Connection?**

Sometimes all PM's getting crowded.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Accruent Maintenance Connection keeps me organized with my PMs and allows me to create new work orders and outline necessary steps easily.

  ### 19. Easy Work Order Creation and Reassignment

**Rating:** 4.5/5.0 stars

**Reviewed by:** Anthony P. | CMMS Coordinator, Mid-Market (51-1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Accruent Maintenance Connection?**

Being able to create work orders and reassign when needed

**What do you dislike about Accruent Maintenance Connection?**

The refresh time for new generated work orders

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Performance has been getting alot better

  ### 20. Heathcare FM

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.)

**Reviewed Date:** April 17, 2026

**What do you like best about Accruent Maintenance Connection?**

The ease of view.  Very clean format and user inerface

**What do you dislike about Accruent Maintenance Connection?**

the complexity of scheduling preventative maintenance tasks.  The steps could be easier

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I work with the Crothall IT group, that I suppose reaches out to Accruent as needed.  I for one, do not have any issues

  ### 21. Straightforward, Easy to Use, and Scalable with Great Support

**Rating:** 4.5/5.0 stars

**Reviewed by:** Bob D. | President, Mid-Market (51-1000 emp.)

**Reviewed Date:** February 19, 2026

**What do you like best about Accruent Maintenance Connection?**

Straight forward. Easy to use. Scalable. Good support. Continual improvement

**What do you dislike about Accruent Maintenance Connection?**

Cost is the biggest issue and the need to have a separate licensing for each user

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Tracking work and equipment histories for our clients

  ### 22. User-Friendly, but Needs Stronger Integrations and GIS Features

**Rating:** 3.0/5.0 stars

**Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

It is very user-friendly for users that are not familiar or comfortable with technology.

**What do you dislike about Accruent Maintenance Connection?**

It is missing some of the robustness of other asset management software programs such as ease of integrations and GIS capabilities.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

They say they are working on standing up their GIS capabilities.

  ### 23. Easy Work Order Filtering, but a Confusing Interface

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** April 14, 2026

**What do you like best about Accruent Maintenance Connection?**

It is easy to filter through work orders to find what I'm looking for

**What do you dislike about Accruent Maintenance Connection?**

The interface can be confusing, especially when viewing and creating work orders

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

It lets me create work orders to have different teams fulfill tasks

  ### 24. Easy to Use and Update for a Variety of Needs

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 10, 2026

**What do you like best about Accruent Maintenance Connection?**

its easy to use and update We use it for a variety of things

**What do you dislike about Accruent Maintenance Connection?**

I wish it was more drag and drop and had AI integration

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Maintenance and work orders

  ### 25. Highly Customizable CMMS, But On-Prem Updates Lag Behind

**Rating:** 4.5/5.0 stars

**Reviewed by:** Douglas M. | EAM Systems Admin, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 20, 2025

**What do you like best about Accruent Maintenance Connection?**

The flexibility for Maintenance Connection to adapt to our unique business needs has been outstanding. We needed a product we could customize in house and MC was an open book compared to other CMMS software.

**What do you dislike about Accruent Maintenance Connection?**

As an on-prem customer updates are delayed compared to the cloud version of MC.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Unique needs of a water utility that needs to be accountable to multiple municipalities, the state of Colorado, and the Federal Government.

  ### 26. Best CMMS software

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 23, 2024

**What do you like best about Accruent Maintenance Connection?**

Easy to use and very user friendly in the work order creation and review process for maintenance

**What do you dislike about Accruent Maintenance Connection?**

Creating reports can be tricky but that is because it is very customizable.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Making sure maintenance of equipment is done on time.

  ### 27. Foundation for our Equipment Maintenance

**Rating:** 5.0/5.0 stars

**Reviewed by:** Anton C. | Systems Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 30, 2024

**What do you like best about Accruent Maintenance Connection?**

Parts Inventory, Equipment History, Cost Tracking.

**What do you dislike about Accruent Maintenance Connection?**

Licensing costs and not being able to assign multiple cost codes to one work order.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Equipment Maintenance and maintenance history. We are able to track maintenance, create estimates for maintenance, and soon intend to use predictive maintenance.

  ### 28. Maintenance Connection

**Rating:** 5.0/5.0 stars

**Reviewed by:** Josh H. | Maintenance Supervisor, Mid-Market (51-1000 emp.)

**Reviewed Date:** December 10, 2021

**What do you like best about Accruent Maintenance Connection?**

Seamless SAP integration for asset parts ordering. Asset hierarchy structure for relevant PM reliability concepts. Can easily be configured in so many different ways for future foward asset configuration and auto add PM configuration based on asset class.

**What do you dislike about Accruent Maintenance Connection?**

Extensive program that will require separate training to fully utilize. Nothing about the program is noteworthy as a "dislike" but without the proper training, it will be difficult to fully utilize a fraction of the potential. Easily one of the best if not the best asset and PM management systems today.

**Recommendations to others considering Accruent Maintenance Connection:**

Set up separate training to understand how to fully use the program before rollout.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Reliability based failure mode prevention through Asset restructure and PM utilization. Minimizing maintenance related cost through kpi capture. Spare parts deficiency for equipment and SAP reorders.

  ### 29. Ease of use

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Machinery | Mid-Market (51-1000 emp.)

**Reviewed Date:** November 03, 2021

**What do you like best about Accruent Maintenance Connection?**

I like the ease of use when having to make a work order, It is user friendly for employees whom have limited computer experiance.

**What do you dislike about Accruent Maintenance Connection?**

The reporting feature could use an upgrade to save your changes once you put in a field. As i run reports every day and i have to keep changing the fields even though i put year to date .

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

We are solving a predictive maintenance issue that we have with the maintenance connection. Utilizing this allows us to break the machine down into individual parts and track the wear for the individual parts. In turn, this Will help us to determine when we need to maintain certain parts for this specialized piece of equipment. We can then schedule and have details on hand to complete a quick change over the part we are having issues with. I am also hoping that this will, in turn, get to the root cause of the item wearing out.

  ### 30. Easy Set UP -  Reduced parts inventory across company

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Mining & Metals | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2020

**What do you like best about Accruent Maintenance Connection?**

Flexibility of set for ease of use and inventory visibility and controls.

**What do you dislike about Accruent Maintenance Connection?**

There have been some growing pains as the company expands with some limited support issues.

**Recommendations to others considering Accruent Maintenance Connection:**

The core product is strong.  It has the potential to be great.  Acquisitions have provided some challenges in current years, but the team has the potential to move this software forward in the future and keep it as a top contender in the CMMS world.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Proper tracking of mobile equipment hours and repair cost for analytics.  Major reduction in cash tied up in spare parts due to better visibility and controls.

**Official Response from Adam O'Brien:**

> Thanks for taking the time to leave your review of Maintenance Connection!

It's always great to hear how we are helping organizations like yours reduce spend and gain insights in key areas like inventory management.

Thanks for sticking with us as we iron out the kinks of being apart of a bigger software family. We're optimistic that we've worked out the majority of the hiccups and are getting back to setting the industry standard for customer support that we have come to be known for!

  ### 31. 3 Year after Large Scale Implemenation 80K users for Defense Industry

**Rating:** 4.5/5.0 stars

**Reviewed by:** Ron M. | Plant Engineer, Enterprise (> 1000 emp.)

**Reviewed Date:** March 09, 2021

**What do you like best about Accruent Maintenance Connection?**

Very responsive customer service during development and implementation.  Showed a willingness to work with us as a vendor to tailor configuration to our needs. The software is very intuitive and feature rich.  It can be used to handle more than just asset management, Preventative Maintenance, Procedures, and Task tracking.  It even includes a project module for group services request and tracking of cost

**What do you dislike about Accruent Maintenance Connection?**

Some parts of the Software is not as configurable as needed for large scale deployments.  All tools/modules work effectively, but allowing more Admin controls to some of the features would be very helpful.    Specifically, Rules Management and Reports Management.  There  are other company entities that have pieces of software such as LoginHUb (MC Canada) and they don't appear to be on the same page an a unified company.

**Recommendations to others considering Accruent Maintenance Connection:**

This is a good piece of software that can be used in a variety of ways and its scalable to your environment

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Asset Tracking, Asset Metering with a cradle to grave view of the complete history of an asset and its maintenance.
Reduce Downtime Work order and equipment history data (e.g. types of repairs, frequency of repairs and failure causes) can be used to identify trends, eliminate failures and improve equipment reliability, resulting in reduced equipment downtime.   Helped to develop in house custom Risk Management platform separate to the medical industry so that manufacturing facilities can you software more efficiently

  ### 32. Definitely Recommend

**Rating:** 4.0/5.0 stars

**Reviewed by:** Amanda  S. | Project Coordinator, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 09, 2021

**What do you like best about Accruent Maintenance Connection?**

This program has substantially helped organize and monitor assets and work orders for both companies I have worked with this in. It collects all the information necessary to optimize efficiency within a maintenance department and it is incredibly helpful in organizing work flows. If you have a large team that does a lot of small projects, this site is wonderful for tracking and monitoring purposes.

**What do you dislike about Accruent Maintenance Connection?**

It is confusing, and it needs quite a bit of work. The database is helpful, but only if you know how to work it correctly. One wrong click, one piece of information forgotten, one small mistake, and you won't get the data that you need. There are many faults in the system. Previously, they had MC University which was extremely helpful in learning new ways to get or collect data, to vent about frustrations and get helpful feedback, but also the forum where dozens of other companies who also utilize this program were able to get one one form and discuss issues and solutions. Included in MC University was the basic training videos that, if you needed, you could go to at any time and re-learn the system. They ended up switching over to a new training center, and it is not as helpful as MC University was. So there is a learning curve to this system. I have been working with it for 3 years and I still fall short on knowing how to do tasks that should be simple. (Mainly in reporting)

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

A major issue that MC has helped me with in both companies I have used this in is tracking work orders. This seems like it would be easy enough to do, but when everything is in paper, work requests fall through the cracks more often than we would like. The system has helped with organizing work requests as they come in, monitoring down time on an asset, and alerting us if work has been 'sitting on the back burner' for too long.

  ### 33. Lots of features but not intuitive

**Rating:** 3.5/5.0 stars

**Reviewed by:** Briana B. | Administrative Assistant, Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Accruent Maintenance Connection?**

I like that it is so versatile, there are so many features that so far nearly everything we want to do can be done. Any tracking, metrics, reminders, etc. The program really can adapt to fit our needs even as our needs change.

**What do you dislike about Accruent Maintenance Connection?**

It's not intuitive. I often have to reach out to support only to find out that the feature I'm looking for was there it just wasn't obvious. So the adaptability is great but I have to have a lot of help from support in order to utilize it to it's fullest potential.

**Recommendations to others considering Accruent Maintenance Connection:**

Be friends with the technical support team. They will help you a ton. Don't be afraid to ask questions. The program is capable of a lot more than you would think.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

MC has helped us to track costs better. Our current budget is becoming much more accurate as we are able to track costs associated with specific assets. Prior to this we were guestimating.

  ### 34. Maintenance Connection is User Friendly and Intuitive

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Accruent Maintenance Connection?**

Simple hierarchy and module organization. Easy to automate PM checks and services and simple for techs to fill out work as it is completed. Solid support from implementation coach. It is so intuitive that I was able to start using it from day 1 without training.

**What do you dislike about Accruent Maintenance Connection?**

I would like to see a better system for creating reports. Currently I need a report for every KPI. I'd like to combine my KPIs in one simple report to show to both techs and management.

**Recommendations to others considering Accruent Maintenance Connection:**

It is very user friendly for new teams and people in new roles if there is some familiarity with other CMMS or database systems. Get training on the reports that are available and how to edit them to make them what you need, the report system is pretty good and can save a lot of time.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

By making sure all equipment is reviewed by technicians on a periodic basis we've reduced mechanical downtime by 50%. Using the requestor portal defects are identified by personnel in different departments -these are then addressed by our techs and when the work order is closed it sends an automated email to the requestor. This has helped our transparency in the maintenance department and helped in developing partnerships across the organization.

  ### 35. Maintenance connect

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.)

**Reviewed Date:** September 27, 2021

**What do you like best about Accruent Maintenance Connection?**

Ease of use and the speed of using the software

**What do you dislike about Accruent Maintenance Connection?**

All the spaces that are not really used for anything

**Recommendations to others considering Accruent Maintenance Connection:**

Keeps up and tracks great

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Utilization of resources and placement of job and pms to be completed

  ### 36. User friendly and very manual based in entering data and Work Order entry system

**Rating:** 4.0/5.0 stars

**Reviewed by:** Nicholas O. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 23, 2018

**What do you like best about Accruent Maintenance Connection?**

I like that its efficient in creating, managing, and closing Work Orders. Everything remains tracked from the Asset down to the Work Order, also keeps track of our Labor and Procedures, tools and etc...Great CRM for maintenance type work. 

**What do you dislike about Accruent Maintenance Connection?**

Sometimes it can be glitchy and it doesn't automate very well like Saleforce would. If you miss a box, it might not tell you and could cause problems later when reports are created. 

**Recommendations to others considering Accruent Maintenance Connection:**

Its a great CRM for labor and maintenance type workflow. It gets the job done and is user friendly.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Able to track and manage work that is being done in the field, in headquarters, and essentially when theres any movement of important company assets and broadcast sites. 

**Official Response from Adam O'Brien:**

> Thanks for the review of Maintenance Connection! Glad to hear that our work to streamline the asset maintenance process for organizations is being leveraged by you and your team.

We hear you on your pain points of app performance consistency. We did undergo a significant infrastructure upgrade shortly after you posted your review and would love to know if the changes that have occurred in the last year and a half have helped. We've also had a few key updates to our reporting module in recent releases that were aimed at simplifying the reporting process and making things more user friendly. Let me know if you care to connect to see if the changes are taking things in the right direction for you and your team!

  ### 37. Maintenance Connection is so robust!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Amy R. | Small-Business (50 or fewer emp.)

**Reviewed Date:** December 02, 2020

**What do you like best about Accruent Maintenance Connection?**

I like that we can go one place for creating and maintaining a work order history. I appreciate housing a living record of our inventory. Not only that but it creates reports that will give us a picture of project status.

**What do you dislike about Accruent Maintenance Connection?**

Maintenance Connection's ability to be robust also deters from being user friendly. Locating data within the system can be time consuming.

**Recommendations to others considering Accruent Maintenance Connection:**

If you're looking for a one stop shop, you found it.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

It allows us to go to one location for a variety of software needs. We use to have one unorganized location for our inventory. We had a separate software for our work orders. We had yet another software for our contracts.

  ### 38. Maintenance ethics, safe and cost effective solution

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.)

**Reviewed Date:** October 15, 2021

**What do you like best about Accruent Maintenance Connection?**

Maintenance management, safety and planning

**What do you dislike about Accruent Maintenance Connection?**

When u start any maintenance task, let it be finished before doing any other task even a very little i.e. torque marking

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Validation of different tasks

  ### 39. Maintenance Connection - Cloud Based

**Rating:** 4.0/5.0 stars

**Reviewed by:** John W. | Mid-Market (51-1000 emp.)

**Reviewed Date:** October 06, 2020

**What do you like best about Accruent Maintenance Connection?**

Hierarchy tree logic of asset organization.  Asset data and attachments.  Labor reports,  asset data and history reports.

**What do you dislike about Accruent Maintenance Connection?**

The original GUI was quite clunky however has improved significantly.  At times the MC cloud can be slow. Need more storage (greater than 10mb) for some manuals. Need a better report system.  Trying to figure out the data that is going to pop out can be difficult. I wish I could report to a Service Requester the status of their problem i.e. parts on order, waiting on sub contractor etc etc.  KPI boards are not as informative as I would like. The PO, inventory, and stock systems are horrible.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

PMs performed timely, accurately, and uniformly. Work requests being addressed quickly and effectively. Looking at asset history and cost analysis.

  ### 40. User Friendly & Easy To Automate

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Industrial Automation | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Accruent Maintenance Connection?**

I love the Automation features. It makes tracking maintenance on our equipment so much simpler than the older software's we used to use.

**What do you dislike about Accruent Maintenance Connection?**

Need More Features in MC Express........

**Recommendations to others considering Accruent Maintenance Connection:**

Set Standards and follow your own standards.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

We are solving the enormous task of maintaining a whole manufacturing facility 3x times over. one additional benefit is the conversion from time to meter based PMs. this is a huge money and time saving conversion that is the future of maintenance.

  ### 41. Very User Friendly

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Accruent Maintenance Connection?**

unlimited amount of reporting available.

**What do you dislike about Accruent Maintenance Connection?**

The way you select recipients in MC when emailing a report and that fact that employees who are no longer at the company cannot be removed from the "my address book".

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

I realized that its important to have your inventory imported into MC. This will help provide specific cost to assets. This is the next step on my to do list.

  ### 42. Strong product with an excellent support team

**Rating:** 5.0/5.0 stars

**Reviewed by:** Emily B. | Project Manager, Mid-Market (51-1000 emp.)

**Reviewed Date:** October 07, 2020

**What do you like best about Accruent Maintenance Connection?**

MC offers the most comprehensive format for maintaining and track equipment records. Similar programs put more emphasis on the preventive maintenance tasks and lack data fields necessary to track equipment data. The reporting tool is also very helpful.

**What do you dislike about Accruent Maintenance Connection?**

The reporting tool can be very tricky. If I was not able to create the report I needed, I could reach out to MC support for help. If there was more of a push button route for building the SQL string that would make a world of difference.

**Recommendations to others considering Accruent Maintenance Connection:**

Place an emphasis on your structure and expected level of detail at inception. A clear idea of the system you want in the beginning will reduce the chances of having to go back and make changes at a later date.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Tracking equipment history and realizing changeout dates.

**Official Response from Adam O'Brien:**

> Hey Emily - Thanks so much for taking the time to review Maintenance Connection!

I know your concerns about ease of use of the reporting options within Maintenance Connection has been something we have heard a good amount of in the last few years and have been actively working to make sure we continue to improve as much as we can. Specifically, with our latest releases (v9.3), there's been a concerted effort to streamline the report building/maintaining process with UI enhancements, visual graph enhancements, and streamlining the behind-the-scenes setup effort.

Thanks again for partnering with us over the years... we've come a long way and we can't wait to continue forging forward together!

  ### 43. MC review

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.)

**Reviewed Date:** March 08, 2021

**What do you like best about Accruent Maintenance Connection?**

That is is very is to use and it, and customize reports

**What do you dislike about Accruent Maintenance Connection?**

Really it is very easy to use not too much to complain about

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Problems are the updates we sometimes have to go back to another set to get it back working correctly but MC helps us get it back.

  ### 44. great platform

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.)

**Reviewed Date:** June 01, 2021

**What do you like best about Accruent Maintenance Connection?**

two type databased choice, web based and stand alone based

**What do you dislike about Accruent Maintenance Connection?**

Less representative distributor in asia zone

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

any kind of issue can be add in CMMS, fast tracking data and history

  ### 45. Maintenance Connection is the best, and they build it for you.

**Rating:** 5.0/5.0 stars

**Reviewed by:** Aaron G. | Video Replay Operator, Mid-Market (51-1000 emp.)

**Reviewed Date:** June 08, 2016

**What do you like best about Accruent Maintenance Connection?**

The ease of entry and reporting on data.

**What do you dislike about Accruent Maintenance Connection?**

Processing time when creating a WO, and during startup.

**Recommendations to others considering Accruent Maintenance Connection:**

Just realize that you work on assets, they need WO's and you need to analyze how that's working for you.  MC will facilitate and inform you of those assets and work being done on them.  Machinery or Customers, assets drive our business.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Example, paperless parts requisitions.  Quicker response, and better tracking.

  ### 46. Sucessful MC CMMS Launch @ Multiple Client Sites

**Rating:** 5.0/5.0 stars

**Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.)

**Reviewed Date:** September 21, 2020

**What do you like best about Accruent Maintenance Connection?**

Service Requestor is very easy to use and provides service ticket creation approval capability (desired). The Tech WorkCenter facilitates rapid task completion, status, and activity while Techs are using mobile devices - tasks can be esaily closed in the field and eliminates the need for non value-add office work.

Accruent Launch Team has been helpful and flexible in their support of our team and clients.

**What do you dislike about Accruent Maintenance Connection?**

Cost increases for additional annual site user licenses

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

We've solved inventory stocking level variability problems (excess inventory) and enhanced overall Maintenance Team accountability. We've also noticed that using the Reporter/Dashboard to create daily reports has greatly improved daily communications amonst key stakeholders within Productions/Operations Teams.

**Official Response from Adam O'Brien:**

> Thank you so much for the feedback on your experience with Maintenance Connection! So happy to hear that the inventory tracking & reporting has helped in your deployments and that the tools available for technicians are hitting the mark for field efficiency.

I know that we are always trying to see how we can provide the best value for our customers through multi-site deployments and I will make sure to get this feedback to our team to review to see how we can continue to provide the best value for our customers.

  ### 47. User Friendly

**Rating:** 2.0/5.0 stars

**Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.)

**Reviewed Date:** October 29, 2019

**What do you like best about Accruent Maintenance Connection?**

The software is easy to use even if you are not familiar with it. It is simple and easy to implement in small or large organizations

**What do you dislike about Accruent Maintenance Connection?**

It can be hard to find previous work orders. There is too much searching when trying to find previous reports. It should all be in one easy spot to access.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

We are better able to assist all employee buildings within the city. There are multiple locations and this software makes it easy to input and edit locations. This enables us to keep track of what work is being done and what has already been completed.

**Official Response from Adam O'Brien:**

> Thank you so much for the feedback on your experience with Maintenance Connection. We've taken some steps in recent releases to address some of the concerns you had regarding the ease of locating past work orders through enhanced reporting and list filtering options directly from the main page.

Feel free to reach out if you are interested in running through the changes to see if it's going to make life easier for you!

  ### 48. More than we expected!

**Rating:** 5.0/5.0 stars

**Reviewed by:** Manuel L. | Maintenance Technician IV/Team Lead, Oil & Energy, Enterprise (> 1000 emp.)

**Reviewed Date:** June 09, 2016

**What do you like best about Accruent Maintenance Connection?**

MC is so intuitive and easy to use while providing the functionality needed to run daily equipment and facility operations.  Asset management and work order modules are solid.  The reporter module makes it extremely easy to extract and analyze data. 

**What do you dislike about Accruent Maintenance Connection?**

The mobile version could use some work.  It's a work in progress and has come a long way from a few years ago, but the difference between the desktop and mobile versions keep our technicians from using it.  Also ideally we should be able to use the mobile phone cameras to scan bar codes, currently this is not possible. Two way communication between requesters and MRO users needs to be addressed. 

**Recommendations to others considering Accruent Maintenance Connection:**

TRY IT! It's so versatile and feature rich I'm sure it will exceed your expectations. 

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Daily work requests, preventative maintenance, inventory tracking.  Maintenance Connection has been invaluable in justifying equipment replacements, end of life costs, tech training, and currently we're in the process of integrating it with our document library.  We are also exploring the possibility to integrate it with our building management system. 

**Official Response from Adam O'Brien:**

> Thanks for taking a moment to leave your review of Maintenance Connection.

We're really happy to hear that so much of the system is helping your organization... I know it's been a bit since this review was left but I am glad to say that we listened to our user base and have made some big updates to MC Express, our mobile application, to include barcode scanning with any mobile device's native camera. We're still working on making 2-way communication effective, as well, but that seems to be a part that continually evolves with technology.

  ### 49. Great Maintenance Request, Asset Tracker, and Preventative Maintenance program

**Rating:** 5.0/5.0 stars

**Reviewed by:** Steven C. | Technical Systems Analyst, Hospital & Health Care, Enterprise (> 1000 emp.)

**Reviewed Date:** June 06, 2016

**What do you like best about Accruent Maintenance Connection?**

We have an enterprise environment of over 18000 users, and 150 sites.  The best part of this program is the user interface on both the requester side, as well as the super user / technician side.  

Its very easy for users to submit a request.  And its very easy for our maintenance technicians to complete work orders.  There are also a bunch of custom settings and buttons we can add to make it specific to our organization.

**What do you dislike about Accruent Maintenance Connection?**

Some of the default templates have a ton of information that I wish we could remove.  This is definitely not a big deal, but it would be nice to remove some of the buttons and features we dont use to clean up the user experience.

**Recommendations to others considering Accruent Maintenance Connection:**

Recommend a thorough discussion with your vendor partner.  We brought forward how our organization is broken apart, and how we would want the software to run.  The partner then designed the system with that in mind, and showed us how to use it.  Well worth the investment we spent for the 'training' fee.

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

We are able to add assets into unique site locations, tracking maintenance and money spent on assets.  We are able to then link work orders to assets to make better and more responsible decisions when it comes to repair vs replace.

Easy way for our users to submit maintenance requests; IE "light bulb out" to "heating isnt working in x room".

  ### 50. MC is a good choice!

**Rating:** 3.5/5.0 stars

**Reviewed by:** A A. | Systems Analyst, Mining & Metals, Enterprise (> 1000 emp.)

**Reviewed Date:** June 02, 2016

**What do you like best about Accruent Maintenance Connection?**

Very easy to use and customer service is pretty good. MC does go out of their way to help make sure that we are happy with the project. MCU is a great additional feature for people trying to get more out of the application. I can personalize the application based on how each site we implement will use it. 

**What do you dislike about Accruent Maintenance Connection?**

No after hours support and not enough releases/improvements made within any given year. MC's inconsistent performance on RF guns and while it is good to cater to smart devices, let's not forget how traditional warehouses operate. The LDAP is not built for more than a hand full of databases--so it is difficult to maintain or use when you have a larger number of databases.

**Recommendations to others considering Accruent Maintenance Connection:**

This is a good overall product that is very easy to adapt to and support is very responsive to questions and issues. All the training courses available on MCU are very useful, although first-time users may get a little confused since it is dependent on them understanding the application and modules already .

**What problems is Accruent Maintenance Connection solving and how is that benefiting you?**

Moving from a paper-full equipment inspection workplace to a paperless one. One stop tracking of inspections across multiple sites and very easy to implement. 


## Accruent Maintenance Connection Discussions
  - [Does Maintenance Connection offer on premise and cloud based options](https://www.g2.com/discussions/does-maintenance-connection-offer-on-premise-and-cloud-based-options-87c46c4e-c34b-4a96-9ce7-a0249a5b3a3c) - 2 comments, 1 upvote
  - [Does Maintenance Connection offer on premise and cloud based options](https://www.g2.com/discussions/does-maintenance-connection-offer-on-premise-and-cloud-based-options) - 3 comments, 1 upvote

- [View Accruent Maintenance Connection pricing details and edition comparison](https://www.g2.com/products/accruent-maintenance-connection/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-08+09%3A33%3A55+-0500&secure%5Bsession_id%5D=c3d94f7b-3803-40aa-9f05-acc4c52685b9&secure%5Btoken%5D=f554b4b56528ea2f0b61211f4a30c75cf386f4256fabb41d0a290a454ed2ee01&format=llm_user)
## Accruent Maintenance Connection Integrations
  - [Accruent Meridian](https://www.g2.com/products/accruent-meridian/reviews)
  - [Accruent RedEye](https://www.g2.com/products/accruent-redeye/reviews)
  - [Esri ArcGIS](https://www.g2.com/products/esri-arcgis/reviews)
  - [Microsoft Power BI](https://www.g2.com/products/microsoft-microsoft-power-bi/reviews)
  - [Microsoft SQL Server](https://www.g2.com/products/microsoft-sql-server/reviews)
  - [Yodeck](https://www.g2.com/products/yodeck/reviews)

## Accruent Maintenance Connection Features
**Asset Definition**
- Asset Register
- Relationships
- Costs
- Types

**Condition Monitoring**
- Predictive Inspection
- Monitoring
- Condition-Based Maintenance
- Asset Types
- IoT Monitoring

**Asset Tracking**
- Location
- Status
- History

**Detection & Identification**
- Failure Detection
- Source Identification
- Proactive Alerts

**Inventory**
- Locations
- Spare Parts
- Valuation

**Analysis & Insights**
- Root Cause
- Recommendations
- Systemic Risks

**Agentic AI - Facility Management**
- Autonomous Task Execution

**Depreciation**
- Methods
- Asset Value
- Taxes
- Decomissioning

**Agentic AI -  Predictive Maintenance**
- Natural Language Interaction

**Maintenance**
- Inspections
- Planning
- Predictive
- Corrective
- Unplanned
- Optimization

**Field Service **
- Planning
- Tracking
- Client Communications

**Monitoring**
- Use
- Reliability
- Risk

**Contract & Warranty**
- Contracts
- Warranties
- SLAs

**Analytics**
- Dashboards
- Performance
- Forecasting

**CMMS Platform Features**
- Work Order Management
- Preventative Maintenance (PM)
- Predictive Maintenance (PdM)
- Materials Management
- Equipment Breakdown Reports
- Approval Management
- Task Templates
- Compliance Auditing
- Reporting & Dashboards

**Facility Management Platform Features**
- Maintenance Planning
- Facility Inventory Management
- Space Planning
- Move Management
- Vendor Management
- Service Request Portal
- Green Building Operations
- Reporting & Dashboards
- Facility Document Storage
- Mobile Field Access

**Integration**
- ERP
- CAD & PLM
- Accounting

**Agentic AI - Enterprise Asset Management (EAM)**
- Cross-system Integration

## Top Accruent Maintenance Connection Alternatives
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