# Aaniie Care Reviews **Vendor:** Aaniie **Category:** [Home Care Agency Management Software](https://www.g2.com/categories/home-care-agency-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 57 ## About Aaniie Care Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market. ## Aaniie Care Reviews ### 1. Intuitive Scheduling and Comprehensive Client & Associate Profiles **Rating:** 4.5/5.0 stars **Reviewed by:** Bill K. | Administrator & Registered Nurse, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Aaniie Care?** I like the way that the scheduling is set up, easy to see by the week or day if needed, and either by client or by associate, I feel the account information for both associates and clients is comprehensive and easy to use. Easy to add new clients or associates as well as adding documentation. **What do you dislike about Aaniie Care?** I would like to see an option where you could see the client calendar and the associate calendar side by side - now I have to open two pages and toggle back and forth between the two to see what associates are available at certain times in order to fill open shifts. **What problems is Aaniie Care solving and how is that benefiting you?** The easy of scheduling gives back many hours of time each week over previous scheduling platform. It also helps being able to store the forms electronically instead of having to use paper. **Official Response from Shelley Scott:** > Hi Bill — Thank you for sharing your thoughtful review of Aaniie Care! We’re glad to hear that scheduling by day or week, along with the ability to view by client or associate, is helping streamline your workflow. It’s great to know that managing client and associate profiles, as well as documentation, has been easy and efficient for your team — and that you’re saving valuable time each week! We also appreciate your feedback on viewing client and associate calendars side by side. Insights like this are incredibly helpful as we continue to enhance the platform, and our team is always exploring ways to make scheduling even more intuitive and efficient. Thank you again for your feedback and partnership — we’d love the opportunity to learn how we can make your experience a 5-star one. Please feel free to reach out to our support team anytime. We look forward to continuing to support your success with Aaniie Care! ### 2. Efficient, Responsive, and Caring Support from the Aaniie Care Team **Rating:** 5.0/5.0 stars **Reviewed by:** Anna Z. | Managing Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2026 **What do you like best about Aaniie Care?** The Aaniie Care team is efficient, responsive, and caring. They help build connections and help support our company as a whole. **What do you dislike about Aaniie Care?** Small features on the app that I do not love: the messaging can be a little difficult because of how many options there are and there are a few features that are only on the desktop. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care is solving our problem of capturing real time documentation and clock ins. They are solving issues in caregivers not clocking in or out or clocking in before they arrive. They are helping us reward our caregivers and removing the problem of paper care plans. ### 3. Aaniie Review **Rating:** 5.0/5.0 stars **Reviewed by:** Aniello S. | Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Aaniie Care?** Very intuitive for our regional team, local administrative team, and care team. The user interface provides valuable information that allows our branches to focus on the core business metrics. The ability to report via api calls allows us to integrate with other systems we use for financial reporting. The Client Portal is a great feature that allows us to better market to family and financially responsible parties. The company has been very helpful with development requests and appears to continue to invest in the product to continue to make improvements and keep up with or surpass other offerings. We feel we are heard and supported. We have implemented 13 branches in 5 different states with significant ease. The system is used daily by hundreds of our team members. **What do you dislike about Aaniie Care?** The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. **What problems is Aaniie Care solving and how is that benefiting you?** The software solves our need to properly schedule care, assign tasks unique for each client, and allow care givers to capture the tasks completed. It also solves the ease of billing and payment processing. **Official Response from Shelley Scott:** > Hi Aniello — Thank you for sharing such a thoughtful and detailed 5-star review of Aaniie Care! We’re honored to support your regional, administrative, and care teams across multiple branches and states, and thrilled to hear that the intuitive user interface, KPI visibility, API reporting, and Client Portal are helping your teams stay focused on core business metrics and growth. It’s especially meaningful to know that you feel heard and supported — our team is committed to partnering closely with agencies, offering thoughtful alternatives when needed, and continuously investing in improvements that scale alongside our clients. We truly appreciate your trust in Aaniie Care and look forward to continuing to support your teams as you grow. ### 4. Seamless Scheduling and Support with Aaniie Care **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about Aaniie Care?** I appreciate that Aaniie Care has improved our admin workflows with scheduling and billing. Our caregivers find the app easy to use, which was really important to us. I like that it's easy to navigate, so I don't have to dig around to find what I'm looking for or enter information in multiple places. The clear reporting options cover a lot without being overwhelming. Scheduling is a huge improvement over our previous system, and I find it easy to adjust schedules and notify caregivers of changes. Anytime I have a question, support is quick to respond with helpful solutions. Plus, our onboarding and ongoing support from Badriah have been great, and the initial setup was pretty easy with patient guidance from Lexi. **What do you dislike about Aaniie Care?** The Caregivers sometimes get confused between Aaniie and Smart Care. We have been calling it Aaniie Smart Care to help with that, would be nice to have the app rebranded as Aaniie. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care improved our workflows with scheduling and billing, is easy for caregivers to use, and offers clear reporting without extra clutter. Support is responsive, and onboarding was smooth. **Official Response from Shelley Scott:** > Hi Courtney — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that scheduling and billing have improved your admin workflows, and that your caregivers find the app easy to use — that’s exactly what we strive for. It’s great to know that reporting, navigation, and schedule management are helping make your day-to-day more efficient. We truly appreciate your kind words about our support team, and we’ll be sure to pass along your feedback to Badriah and Lexi — they’ll be so glad to hear it! Lexi also shared, “Courtney and the whole Blakeford team are amazing to work with. So happy to hear they are continuing to love their transition to Aaniie! ❤️” We also appreciate your note regarding app naming and branding — we’re actively working on enhancements to the app, including updated branding, to create a more seamless and unified experience. You can expect to see communications about these updates in the coming weeks, if not sooner. Thank you again for your partnership — we look forward to continuing to support your success with Aaniie Care! ### 5. Fats, patient and knowledgeable THANK YOU! **Rating:** 5.0/5.0 stars **Reviewed by:** Patricia A. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about Aaniie Care?** Jacob and Laura are very good representatives. They are knowledgeable and patient. They take the time to do it when I have an issue **What do you dislike about Aaniie Care?** I do not have anything in mind. So far I am satisfied **What problems is Aaniie Care solving and how is that benefiting you?** Billing and scheduling- benefits me a lot because I am an administrator **Official Response from Shelley Scott:** > Hi Patricia — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re so glad to hear that Jacob and Laura have provided such outstanding support. At Aaniie, we take great pride in building real relationships with our customers — providing knowledgeable, patient, and responsive support is incredibly important to us, and it’s wonderful to know we’ve helped make your experience a great one. We truly appreciate your kind words and your trust in Aaniie Care. Thank you again for your feedback — we’ll be sure to share this with the team, and we look forward to continuing to support your success! ### 6. One-Stop Solution with Stellar Support for Home Care Startups **Rating:** 5.0/5.0 stars **Reviewed by:** Nichole L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aaniie Care?** The customer service support is remarkable, always helpful and patient, always a human, and they provide timely follow-ups. **What do you dislike about Aaniie Care?** I'm looking forward to them getting an LMS system. Although they do offer integrations with care academy and a few others. **What problems is Aaniie Care solving and how is that benefiting you?** I use Aaniie Care to manage scheduling and day-to-day operations for my home care agency. It provides an easy-to-use platform, integrative dashboards, and serves as a one-stop shop for scheduling, payroll integrations, CRM, and applicant tracking. This streamlines everything, eliminating the need for multiple systems. **Official Response from Shelley Scott:** > Hi Nichole — Thank you so much for your kind review! It truly means a lot, especially coming from you. I’m so glad to hear that our support team continues to feel personal, responsive, and helpful — that “always a human on the other end” experience is something we deeply value and work hard to maintain. It’s also wonderful to see how you’re leveraging Aaniie Care as a true one-stop solution to support your agency’s growth — you’re a great example of how our “All-in-Aaniie” approach helps growth-minded agencies thrive. We appreciate your feedback on LMS functionality as well. While we currently support integrations with partners like CareAcademy, we’re always listening closely to our users as we continue to evolve the platform. We’re grateful for your partnership and excited to keep supporting your journey as your agency grows — you know we’re always here for you! ### 7. Helpful, Easy-to-Use Scheduling with Anniie Care **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Aaniie Care?** The schedule is very helpful and easy to use. **What do you dislike about Aaniie Care?** I think the invoicing section should be revised so it can include more detail. I also feel that Anniie Care should make the adjustment process easier to use and more straightforward. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care makes it possible to have one central place to store patient information along with invoicing. Clients can make payments and stay on top of the details of care for their loved ones. Overall, it has supported the company’s growth. **Official Response from Shelley Scott:** > Thank you for taking the time to share your feedback on Aaniie Care! We’re glad to hear that you find the scheduling helpful and easy to use, and that having a centralized place for client information, invoicing, and payments is supporting your team’s growth. We also appreciate your input on the invoicing and adjustment experience. Feedback like this is incredibly valuable as we continue to enhance the platform, and our team is actively working on improvements to make these processes more detailed, intuitive, and efficient. If you’re open to it, we’d love the opportunity to learn how we can make your experience a 5-star one — please feel free to reach out to our support team anytime. Thank you again for your feedback and partnership — we look forward to continuing to support your success with Aaniie Care! ### 8. Streamlined Our Agency Processes With Everything in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Aaniie Care?** It has streamlined my agencies processes and I'm able to have everything in one place. **What do you dislike about Aaniie Care?** It would be great if we had the capability to create our own custom forms in the system without having to have support do it. **What problems is Aaniie Care solving and how is that benefiting you?** Before, I had everything in different systems and spreadsheets. Now I can just log into Aaniie and it's all right there, **Official Response from Shelley Scott:** > Thank you for sharing your 5-star review of Aaniie Care! We’re thrilled to hear that having everything in one place has helped streamline your agency’s processes and eliminate the need to juggle multiple systems and spreadsheets. Helping agencies simplify operations and work more efficiently is exactly what we strive for. We also appreciate your feedback regarding custom forms. Aaniie does offer form-builder capabilities, and our team would be happy to help you explore the available options and determine what may work best for your agency. We’re also continuously working to make tools like this even more flexible and user-friendly for our customers. If this is something you’re interested in learning more about, please reach out to our Support team at support@aaniie.com. Thank you again for your partnership and support — we’re grateful to be part of your agency’s growth and success! ### 9. great app for homecare agencies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aaniie Care?** It is easy to navigate through the system. **What do you dislike about Aaniie Care?** There is nothing that I dislike about this system. **What problems is Aaniie Care solving and how is that benefiting you?** We have not experienced any problems with Aaniie **Official Response from Shelley Scott:** > Hi there — Thank you for sharing your positive review of Aaniie Care! We’re so glad to hear that you find the system easy to navigate and that you’ve had a smooth experience with the platform. It’s especially great to know you haven’t experienced any issues — that’s exactly what we aim for! We’d love to understand what we could do to make your experience a 5-star one. At any time, please feel free to reach out to our support team by phone at (715) 227-3768 or email at support@aaniie.com — we’re always here to listen and help in any way we can. We truly appreciate your feedback and look forward to continuing to support your success with Aaniie Care! ### 10. Aaniie Listens to Feedback and Delivers Amazing Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Aaniie Care?** Aaniie cares about the user's feedback and they have amazing customer support. **What do you dislike about Aaniie Care?** The training videos are easy to access, but when we first started using Aaniie they weren’t updated and weren’t completely helpful. Our rep even advised us not to use the training videos, which was really discouraging. **What problems is Aaniie Care solving and how is that benefiting you?** It has modernized many outdated processes in our office and made our work more efficient overall. **Official Response from Shelley Scott:** > Thank you for sharing your 5-star review of Aaniie Care! We’re so glad to hear that you’ve had a positive experience with our support team and that you feel heard when sharing feedback — listening to our users is at the heart of how we continue to innovate and grow. It’s also wonderful to know that Aaniie Care has helped modernize outdated processes and create greater efficiency for your team. We truly appreciate your honest feedback regarding the training videos as well. We’re continuously investing in new and improved learning resources — including updated videos, Knowledge Base content, webinars, and other educational tools — to help support our users in the ways that work best for them. Feedback like yours plays an important role in helping us shape those improvements. Thank you again for your partnership and for being part of the Aaniie community. We look forward to continuing to support your success! ### 11. Efficient Scheduling and Documentation, But Needs Better Caregiver-Client Linking **Rating:** 4.5/5.0 stars **Reviewed by:** Louise P. | Client Care Mangar, Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aaniie Care?** I like that Aaniie Care makes it easy to check my schedule, clock in and out, and document care notes in real time. It helps keep everything accurate and reduces confusion about shifts or tasks. **What do you dislike about Aaniie Care?** One challenge is that caregivers and clients are not directly linked in Aaniie Care. This makes it difficult to easily track which caregiver is assigned to which client, and adds extra steps for scheduling and communication. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie Care helps organize scheduling, time tracking, and documentation in one system. It reduces paperwork, saves time, and helps ensure accuracy for both caregivers and the office. **Official Response from Shelley Scott:** > Hi Louise — Thank you for taking the time to share your positive experience with us! We’re thrilled to hear that Aaniie Care has helped simplify scheduling, time tracking, and documentation for your team, and that caregivers find it easy to manage shifts and care notes in real time. We also appreciate your insight about caregiver-client linking — our system offers several configuration options to streamline this based on your agency’s preferences, and our team is always here to support you in finding the setup that works best. We truly value your feedback and use these customer insights to drive our continuous innovation. We look forward to continuing to support your success with Aaniie Care! ### 12. Creating A Surveyor Account!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Curtina C. | Compliance Auditor Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Aaniie Care?** The fact that they have someone like Carvel Graham giving that kind of personalized, step-by-step support is a huge win. You don’t always find that level of care in software support. If I had to sum up what stands out about Aaniie Care based on my experience, it would be: User-friendly interface – easy navigation is everything. Effective training videos – quick learning curve, less stress. Top-tier customer support – shoutout to Carvel for being a total rockstar! Guided onboarding – makes transitions smooth for teams like PCHC. **What do you dislike about Aaniie Care?** “Aaniie Care could improve by offering a wider variety of report types that are tailored to daily operations. Right now, there aren’t enough built-in reports to cover everything we need, which means extra time spent creating custom solutions or pulling data manually.” **What problems is Aaniie Care solving and how is that benefiting you?** Their training videos and support team (shoutout again to Carvel Graham!) make onboarding smoother and help staff get confident with the system quickly. **Official Response from Shelley Scott:** > Hi Curtina — Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you were satisfied with the rockstar-level support provided by Carvel. He shares that you were equally awesome to work with! Our team is committed to delivering high-quality service, and your feedback is a great encouragement to our team. We look forward to continuing to serve you and provide you with a great product. ### 13. Effortless Scheduling and Management—Love Everything About It! **Rating:** 5.0/5.0 stars **Reviewed by:** Lori D. | Business Office Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Aaniie Care?** Almost everything. I use it every day. The things I like best about Aaniie Care are the scheduling dashboard, the KPI's, adding new staff/clients is a breeze, the proximity map, staff can request shifts, I can approve requests off, we can send notifications of open shifts, etc. Aaniie is user-friendly, and I am able to teach new hires how to use it. **What do you dislike about Aaniie Care?** The only thing I dislike is that my staff get kicked out of the app at least once a week. **What problems is Aaniie Care solving and how is that benefiting you?** When invoices are not pulling correctly. **Official Response from Shelley Scott:** > Hi Lori — Thank you for sharing your glowing 5-star review of Aaniie Care! We’re thrilled to hear that you’re enjoying the scheduling dashboard, KPI tracking, and the many tools that make managing staff and clients effortless. It’s wonderful to know that you find the platform user-friendly and easy to teach to new hires — that’s exactly what we strive for! We truly appreciate your support and look forward to continuing to deliver features that make your day-to-day operations even smoother. ### 14. Aaniee Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Aaniie Care?** 1. The user interface 2. Cloud based system 3. Frequent Update **What do you dislike about Aaniie Care?** 1.Time zone difference can be a challenge This is not a problem with us **What problems is Aaniie Care solving and how is that benefiting you?** 1. Enhanced scheduling for multiple users **Official Response from Shelley Scott:** > Hi there — Thank you for sharing your 5-star review of Aaniie Care! We’re glad to hear that you’re thoroughly enjoying the user interface, cloud-based system, and frequent updates — these are all key areas we continue to invest in to support our users. It’s great to know that enhanced scheduling for multiple users is helping your team work more efficiently. We also appreciate your note regarding time zone differences — while scheduling across regions can sometimes introduce complexity depending on workflows, our team is always happy to help support and configure options that make coordination as smooth as possible. Thank you again for your feedback and for being part of the Aaniie community — we look forward to continuing to support your success with Aaniie Care! ### 15. Ease of Use Very Good. Actual Functionality Not so Much. Aaniie Tech Support Very Poor. **Rating:** 0.0/5.0 stars **Reviewed by:** Jatinder H. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2025 **What do you like best about Aaniie Care?** We have been using SmartCare software for past two years and have been very satisfied with the product - ease of use, implementation, user friendly interfaces, seamless invoice submission etc. **What do you dislike about Aaniie Care?** We recently became aware that a significant number of our invoices did not make to the payer because the visit status was invalid. Going back and forth between EVV integrator, Aaniie team and spending our time on - we confirmed that any change in the scheduled visit - caregiver, visit times etc. invalidates (stated as provider cancellation) that visit on the integrator site. The invoice submission does not get processed for such visits. It is big issue for significant number of clients. Poor response to address it from Aaniie. If you are using Aaniie, please review visits meeting these criteria. **What problems is Aaniie Care solving and how is that benefiting you?** Providing all non-skilled homecare services including client and staff intake, management, scheduling, invoice submissions. **Official Response from Shelley Scott:** > Hi Jatinder, Thank you for sharing your feedback with us. We’re genuinely sorry to hear that your experience with Aaniie has not met your expectations. Our home care platform is packed with a vast array of tools, including EVV and Electronic Claims, designed to streamline your processes, but we recognize that the depth of these tools can be challenging without the right workflows in place. I understand that our leadership team is engaged and currently working with you to resolve the claims processing issues in your current workflow. Our team is always ready to assist with troubleshooting and provide guidance on how to get the most out of every aspect of our platform. We’re committed to ensuring that you feel confident using the platform and see the value it’s designed to bring. Again, we appreciate your feedback and look forward to continuing to serve you. ### 16. Over and Beyond **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2025 **What do you like best about Aaniie Care?** After working with Aanie (previously SMARTcare) for a few years, I can say that the services are generally satisfactory. The technology is incredibly easy to use. However, the extra services I received today are what are motivating me to write a review after working with them. They are now quite good at responding to you with a solution and/or useful advice whenever there is a problem. However, this time I was experiencing a problem with my claims not being fed to my EVV provider, and after exchanging a few emails, Brian offered to give me a call. I had no expectations going into the meeting because it was just Brian and Rocky, and I didn't think much of it! However, I really appreciated and observed the time he and Rocky spent with me throughout that call! They discussed my problems and worries with me, gave me advice, and showed me how to simplify my billing process. Running a business and juggling a lot of daily responsibilities is so difficult, so I am really grateful that they could patiently make my job much easier! I'd like to thank you both for helping me write my first review! **What do you dislike about Aaniie Care?** The only downside (if I can say a downside because it is really not) is I don't recall a help desk number where I can call and get real-time and live help (not just via email). Most times my issues are not pressing, but it would be great to be able to resolve any issue that is needed the same day or at least have a number to call. For example, it took a couple of days to find a time to meet with the guys, which meant a few more days without being able to bill and get claims processed correctly. BUT this is nothing against the awesome guys who helped me today. Also, it would be nice if we can get the same options via the app just as we can via the webpage. **What problems is Aaniie Care solving and how is that benefiting you?** We are required by the state to use an EVV system for accuracy of completion of shifts. By having SMARTcare, I am in compliance, and the system is user-friendly. **Official Response from Shelley Scott:** > Thank you for taking the time to share your positive experience with us! We're thrilled to hear that Rocky, Brian, and the team were able to help resolve your EVV claims submissions. We always aim to resolve user support requests with a first-contact resolution within two hours by phone or email; however, some more complex requests, such as EVV-related questions, can sometimes take a bit longer due to their complexity and the need to coordinate with our expert team. We really appreciate your patience throughout the process. For future support, please don’t hesitate to call us directly at 715-227-3768, as the phone number provides access to a live help desk and can often expedite resolution. Thanks again, and we look forward to serving you again in the future! ### 17. Pleased with the service **Rating:** 4.0/5.0 stars **Reviewed by:** Kandyse M. | Manager of Home Care Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aaniie Care?** The software is easy to use and user-friendly for someone of any age to understand. We use this platform daily to manage operations between staff and clients. **What do you dislike about Aaniie Care?** The app can be finicky and does not always let our staff in the field clock in or out **What problems is Aaniie Care solving and how is that benefiting you?** The software gives us the ability to have one platform to best understand our clients trends and manage our staff's time and progress in their role. **Official Response from Shelley Scott:** > Hi Kandyse — Thank you for sharing your positive experience with Aaniie Care's user-friendly platform! We’ve noted your feedback about the app, and I understand our support team is actively working to improve that experience for you. As always, please don’t hesitate to reach out to us directly — our support team is always here to help resolve any issues quickly and smoothly. Thanks again for your feedback — we look forward to continuing our work together! ### 18. User-Friendly and Open to Feedback, But Unannounced Changes Cause Issues **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about Aaniie Care?** I like that it is user friendly and the company is willing to take enhancement ideas. **What do you dislike about Aaniie Care?** Software changes are made without notifying customers, agency forms disappear and other documentation disappears randomly. **What problems is Aaniie Care solving and how is that benefiting you?** I do not know what they are working on currently. It would be nice if they had team that met with agency people to talk about enhancement needs. **Official Response from Shelley Scott:** > Thank you for sharing your positive review of Aaniie Care! We’re so glad to hear that you find the platform user-friendly and value our openness to feedback and enhancement ideas. As a customer-centric company, we’re continuously innovating to deliver meaningful improvements for our users. We do our best to keep everyone informed through regular email announcements and banner notifications, and our award-winning support team meets with agencies to gather feedback and explore enhancement requests that make a real-life impact. If you’d like to verify your email address is on our announcements list, please contact our support team by phone at (715) 227-3768 or by email at support@aaniie.com. We look forward to continuing to support your success with Aaniie Care! ### 19. I like Aaniie care. I find it easy to use and navigate **Rating:** 4.0/5.0 stars **Reviewed by:** Kiley J. | Clinical supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aaniie Care?** It is easy to make schedules, run reports, change schedules, and use bulk action as a supervisor I use it almost everyday **What do you dislike about Aaniie Care?** Sometimes, on the staff side of things, when they use it in the phone, it will glitch, not clock them out when they thought they did, not load correctly, or cause other issues **What problems is Aaniie Care solving and how is that benefiting you?** It allows use to have schedules, easily change schedules, and run reports **Official Response from Shelley Scott:** > Hi Kiley — We truly appreciate you sharing your experience with Aaniie Care's complete home care platform! We’re thrilled to hear that the platform’s ease of use — along with features like scheduling, reporting, and bulk actions — has made your workflow even more efficient. I understand our support team is already working with you to improve the mobile experience, so please don’t hesitate to reach out if we can assist further. We're grateful to be part of your journey and look forward to what’s ahead! ### 20. great scheduling capabilities **Rating:** 5.0/5.0 stars **Reviewed by:** rosemari d. | cna/ back up scheduler, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Aaniie Care?** the ease of access to all parts of the site **What do you dislike about Aaniie Care?** the lack of flexibility in the scheduling options **What problems is Aaniie Care solving and how is that benefiting you?** scheduling **Official Response from Shelley Scott:** > Thank you for your review of Aaniie Care, and for sharing your experience with our scheduling platform! We’re committed to maintaining high standards for our users and we continue to release new features and functionalities to our platform consistently. We hope to continue exceeding your expectations for time to come! ### 21. Fast, Responsive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2026 **What do you like best about Aaniie Care?** Support is fast, easy to use, app has offline mode **What do you dislike about Aaniie Care?** there are some features that we need that they dont have **What problems is Aaniie Care solving and how is that benefiting you?** client management, staff management, applicant management, caregiver rewards **Official Response from Shelley Scott:** > Thank you for sharing your 5-star review of Aaniie Care! We’re so glad to hear that you’ve had a fast and responsive experience with our support team and that features like offline mode and ease of use are making a difference for your staff. It’s great to know Aaniie Care is helping streamline client management, staff management, applicant tracking, and caregiver rewards for your organization. We also appreciate your feedback on additional features — we’re always working to improve the product based on direct customer input. If there’s anything specific you’d like to see, please don’t hesitate to reach out to our support team — we're always here to help and would love to learn more. ### 22. My app on my Pixel phone stopped working. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2025 **What do you like best about Aaniie Care?** The lady was very courteous and extremely helpful. She was able to walk me through and get me logged back on my phone. There will be a fix for my type of phone soon. She was very informative and very helpful. Thank you. **What do you dislike about Aaniie Care?** I would like it to automatically show all Agency Forms when I click on a form without having to back date. **What problems is Aaniie Care solving and how is that benefiting you?** I'm able to have my work on my phone and laptop. **Official Response from Shelley Scott:** > Thank you for sharing such a positive review of Aaniie’s Support Team! We truly appreciate your patience with our app, and I want to assure you that our engineering team has resolved this known issue for the Pixel phone. Thanks again for your feedback — we look forward to continuing our work together! ### 23. User-Friendly Software, But Scheduling Needs Improvement for Large Client Base **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aaniie Care?** The software is easy to use . User friendly . **What do you dislike about Aaniie Care?** We have a large amount of clients that we service and the scheduling dashboard is not set to handle that . **What problems is Aaniie Care solving and how is that benefiting you?** I dont believe this question applies to my role. **Official Response from Shelley Scott:** > Thank you for taking the time to share your feedback. We’re glad to hear that you find Aaniie Care user-friendly and easy to use! We also appreciate your note about scheduling for larger client bases — our team is continuously innovating and rolling out updates designed to grow with our clients’ evolving needs. Your feedback helps guide our ongoing improvements, and we’d love to learn more about your experience. Please don’t hesitate to contact our support team by phone at (715) 227-3768 or by email at support@aaniie.com so we can assist you directly and gather any additional details that may help. We look forward to continuing to enhance your experience with Aaniie Care. ### 24. User friendly. Mass Deletion Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aaniie Care?** It’s very easy to assign shifts and move them around. **What do you dislike about Aaniie Care?** Deleting multiple shifts can be hard at times. **What problems is Aaniie Care solving and how is that benefiting you?** It’s easy to make a schedule and see where everyone is at. **Official Response from Shelley Scott:** > Thank you for sharing your positive review of Aaniie Care! We’re thrilled to hear that you find the platform user-friendly and that scheduling, assigning, and managing shifts is easy and efficient for your team. We also appreciate your feedback regarding mass deletion — while our scheduling dashboard includes many robust bulk options, your input helps guide our ongoing improvements. We’d love to learn more about your experience. Please don’t hesitate to contact our support team by phone at (715) 227-3768 or by email at support@aaniie.com so we can assist you directly and gather any additional details that may help. We’re grateful to have you as part of the Aaniie community! ### 25. Real-Time Communication Makes Collaboration Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Office S. | On Call Caregiver, Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2025 **What do you like best about Aaniie Care?** Real time communication, mobile access, and care management. **What do you dislike about Aaniie Care?** Mobile app issues,analytics limitations and complexity. **What problems is Aaniie Care solving and how is that benefiting you?** High administrative burden, inconsistent scheduling and care delivery. **Official Response from Shelley Scott:** > Thank you for taking the time to share your positive review of Aaniie Care! We’re so glad to hear that real-time communication, mobile access, and care management features have helped make collaboration effortless for your team. We also appreciate your feedback regarding our mobile app performance, analytics, and overall complexity — our team is continuously enhancing these areas to deliver a smoother, more intuitive experience for our users. Your insights are invaluable in helping us improve, and we look forward to continuing to support your success with Aaniie Care! ### 26. Amazing capabilities! **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca T. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2025 **What do you like best about Aaniie Care?** Aaniie makes scheduling easy and fast! They have a drag and drop feature and can clone shifts! It keeps track of caregiver rewards and has a hiring pipeline. Which makes the process of new hires seamless. They have amazing customer support, answer within minutes, and will walk you through anything! They give you a feeling that your part of the Aaniie family! **What do you dislike about Aaniie Care?** There is a lot to learn with this software! But the advantages of having Aaniie outweighs the time it takes to learn! **What problems is Aaniie Care solving and how is that benefiting you?** It made Evv and E-billing very easy, so you have clean claims to submit! **Official Response from Shelley Scott:** > Hi Rebecca! Thank you for taking the time to share your positive experience with us. We’re thrilled to hear you are enjoying so many aspects of our all-in-one home care platform, including scheduling, hiring, EVV, eBilling, Caregiver Rewards, as well as our customer support team. We look forward to continuing to serve you — We are truly happy you are a part of the Aaniie family! ### 27. Very Good Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2025 **What do you like best about Aaniie Care?** It helps us communicate with our team members and clients easily. **What do you dislike about Aaniie Care?** Would like to have an option that when team members text back it has a feature where it'll pop up in the app and not having to go under staff management to view **What problems is Aaniie Care solving and how is that benefiting you?** n/a **Official Response from Shelley Scott:** > Thank you for your review and for choosing Aaniie Care! We deeply understand the importance of communicating with the whole care triangle and have noted your feature concept. We’re so happy to hear about your ease with our software. Please let us know if there is anything else we can help you with — we’re all ears! ### 28. Game Changing Software!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bob U. | Vice President, Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Aaniie Care?** When we came onboard with Aaniie, our other platform was not customizable, nor did it have the hard close feature. The platform is very customizable to our needs, and with the hard close option keeps the integrity of financials secure. The employee visit verification was also key so we know where our staff is at all times. **What do you dislike about Aaniie Care?** The Corporate login, allows you to toggle between locations you would just have to enter your password each time, The workaround was to have Google save the password, which eliminates the issue. Aaniie, does a good job at coming up with different workarounds **What problems is Aaniie Care solving and how is that benefiting you?** The employee visit verification, Being able to keep track of our care staff credentials, and customizable reports to fit our needs. **Official Response from Shelley Scott:** > Hello Bob! Thank you for taking the time to leave us a review. Your positive feedback is a huge encouragement to our team. Thank you for recognizing Aaniie’s flexibility and advanced configuration options. We’re committed to maintaining the high standards you’ve experienced and hope to continue exceeding your expectations. Thanks for choosing Aaniie! ### 29. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Erika K. | Senior Director of Wellness, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Aaniie Care?** Their customer service is fantastic! Our rep always responds promptly and will take the time to send follow up emails, and ensure we understand the solutions. They are working to take what the users need, and develop updates based on usage instead of what the IT team thinks would help. Aaniie's software is instrumental in our success so we have to be able to easily use the product since it impacts our daily client's and caregiver's day. Our schedulers role relies on using this all day, everyday. **What do you dislike about Aaniie Care?** I don't really have anything I dislike about Aaniie. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie helps us fill client's needs by easily laying out schedules for our caregivers. We also rely on it to easily communicate with our caregivers in one, easy place. Lastly, our billing runs through Aaniie so we need it to be working correctly in order to continue taking care of people! **Official Response from Shelley Scott:** > Hi Erika, We’re so pleased you're enjoying Aaniie Care! I’ve passed your positive feedback on to our customer support team and know they’ll be thrilled to hear how much you appreciate them. We take pride in building a platform for our users that is based on the real-world needs of caregiving agencies. Please let us know if there is anything else we can help you with. We look forward to helping you again in the future! ### 30. Easy to use and quick payroll access **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Aaniie Care?** It's easy to find the reports that I need in Aaniie Care **What do you dislike about Aaniie Care?** It could be improved when pulling multiple reports. **What problems is Aaniie Care solving and how is that benefiting you?** It helps me update employees payroll information. **Official Response from Shelley Scott:** > Thank you for your review of Aaniie Care, and for sharing your experience with our complete platform's payroll and reporting features! We’re committed to maintaining high standards and continue to consistently release new features and functionality that enhance our users’ experience. We’re excited to keep raising the bar for you! ### 31. Great support team **Rating:** 5.0/5.0 stars **Reviewed by:** Shanie S. | Scheduling Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Aaniie Care?** Support Team is very responsive They are always timely and helpful **What do you dislike about Aaniie Care?** No issues with the support team at this time. **What problems is Aaniie Care solving and how is that benefiting you?** Scheduling and billing **Official Response from Shelley Scott:** > Hi Shanie, Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you were satisfied with our support team and scheduling platform. Our team is committed to delivering high-quality service, and we have made many necessary improvements to our implementation processes. We consistently release new features and functionalities to the platform, directly based on the feedback of our users, and our support team is always here to help. We look forward to serving you again! ### 32. it i a good software , just too many steps before you reach what you need **Rating:** 4.0/5.0 stars **Reviewed by:** Kay G. | Homemaker Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2025 **What do you like best about Aaniie Care?** The app is easy to use. It is very simple to use. **What do you dislike about Aaniie Care?** there are Too many steps to reach one point **What problems is Aaniie Care solving and how is that benefiting you?** Staffing and payroll problems **Official Response from Shelley Scott:** > Hi Kay — Thank you for your review and for choosing Aaniie Care! We understand how crucial efficiency is for your business, and we're committed to maintaining high standards for our users. That's why we're continuously improving our platform, and you'll see this in the new features and functionalities we consistently release to improve your overall experience. We're so happy to hear our app has been easy for you to use! Please let us know if there's anything else we can assist you with; we look forward to continuing to serve you. ### 33. Rocky and Brian are AMAZING!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Aaniie Care?** Rocky and Brian are so great to work with. They help me troubleshoot any issues I have and are so great at teaching me better, more efficient ways to navigate the software. I do all the billing for our program and they are always so helpful anytime I have any issues. Scheduling is extremely user friendly. It helps our program to build out the schedule weeks in advance and so easy to make changes when needed. **What do you dislike about Aaniie Care?** The accounting side of things can be a challenge. **What problems is Aaniie Care solving and how is that benefiting you?** Accounting issues. **Official Response from Shelley Scott:** > Thank you for taking the time to share your positive experience with us. Our team is committed to delivering high-quality service, and we’re so glad you had a wonderful experience with Rocky and Brian from our Customer Success team! We are consistently developing new features and functionalities to enhance the platform, so thank you for providing us with your review. Thanks for choosing Aaniie! ### 34. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Beth G. | Senior Director Resident Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Aaniie Care?** I have been so pleased with our program's transition over to Aaniie. Their customer service has been above my expectations. They are responsive, proactive, and very easy to work with. They are patient with my teams and communicate well. This applies to every single person I have been in contact with. They are great! The software is easy to use and we very much appreciate the integration with PCC. That's a game changer for us! I recommend Aaniie without hesitation. **What do you dislike about Aaniie Care?** They are actively working on our programming requests so the areas that I wish were better are already being improved. So I have no other negative feedback **What problems is Aaniie Care solving and how is that benefiting you?** Time efficiencies. Less time managing paperwork. More security with integration to PCC. More accurate billing. **Official Response from Shelley Scott:** > Taking the time to leave such a great review about our Aaniie Care platform has really made our day, Beth! We always aim to delight our customers with our customer service and our attention to detail. It’s great to hear we delivered on our promise to WOW you with our service and integration with PointClickCare. We strive for continuous improvement and always appreciate your feedback and suggestions. ### 35. Assistant Director **Rating:** 4.0/5.0 stars **Reviewed by:** Nathan C. | Assistant Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Aaniie Care?** Aaniie is a system that helps provide effiencey and effectivness for our clients that we serve and the caregivers that provide the care. We are able to communicate in a effective manner with our caregivers that work out in field with the needs of the clients. Aaniie has been benfiecal to that has helped our Company live through our values. **What do you dislike about Aaniie Care?** At this point in time I do not believe there are any down sides to Aaniie that I have came acrossed. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie has helped solve proper communication, supporting our staff with rewards, scheduling in a more efficent manner and so much more. **Official Response from Shelley Scott:** > Your review made our day, Nathan. We’ve passed your comments on to our team so they can enjoy the good vibes too. We love that Aaniie is helping your company live its values! We couldn’t create the all-inclusive home care platform that we do without great customers like you. Thanks for choosing us to deliver care to the clients you serve. ### 36. Use for homecare client charts and associate charting. **Rating:** 4.5/5.0 stars **Reviewed by:** Arlene J. | Private Duty Home Care Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Aaniie Care?** The ease of claiming revenue in real time. **What do you dislike about Aaniie Care?** Sometimes finding reports or ways of getting additional information can be difficult. **What problems is Aaniie Care solving and how is that benefiting you?** Keeping accurate charting and revenue information. **Official Response from Shelley Scott:** > Thank you for your review of Aaniie Care! We’re delighted to hear you’re satisfied with the speed of claiming revenue through our platform, as well as our real-time data and charting information. Please let us know if there is anything else we can help you with. We look forward to helping your business continue to succeed! ### 37. Lots of Support!! **Rating:** 4.0/5.0 stars **Reviewed by:** Julie I. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2024 **What do you like best about Aaniie Care?** Simplicity with many features available! **What do you dislike about Aaniie Care?** Having to learn new software. Aanie was very easy to learn! **What problems is Aaniie Care solving and how is that benefiting you?** A simplistic process for home health, especially private duty side. I could see the skilled home health would benefit after seeing the many forms available **Official Response from Shelley Scott:** > Thank you for your 4-star review and for choosing Aaniie, Julie! We’re so glad to hear that you're happy with the simplicity of Aaniie Care and the features available on our platform. We constantly strive to meet the needs of the industry, taking real user feedback to implement into our program, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again! ### 38. Aaniie for the WIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Angie H. | Altertnatve Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2024 **What do you like best about Aaniie Care?** Everyone, espeically Laura is great to work with. Quick to respond, Love the videos to show you how to go through the learning process. And you can always come back to look again. It's helped with scheduling, payroll, invoicing, and keeping in touch with ,y caregivers. I use Aaniie every single day. **What do you dislike about Aaniie Care?** Still learning the program, but nothing so far that I dislike. **What problems is Aaniie Care solving and how is that benefiting you?** Helps with the everyday scheduling, billing, and messaging my caregivers **Official Response from Shelley Scott:** > Thank you for your review of Aaniie's home care software, Angie! We are SO happy to hear it has helped with your scheduling, payroll, invoicing, and communication processes. I’ve passed your positive feedback on to our customer support team and know they’ll be thrilled to hear how much you appreciate them. We look forward to helping you again in the future! ### 39. My over all experience has been good. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Aaniie Care?** The scheduling dash board features and speed of the program. **What do you dislike about Aaniie Care?** Some of the current changes that have been made to the filters are not benifical to our organization. **What problems is Aaniie Care solving and how is that benefiting you?** Aaniie automatically figuers out the mileage between clients which is benifical. **Official Response from Shelley Scott:** > Thank you for your 4-star review and for choosing Aaniie! We’re glad to hear that you're happy with the Aaniie Care scheduling dashboard and the efficiency of our platform. We constantly strive to meet the needs of the industry, taking real user feedback to implement into our program, so any additional feedback you can provide would be greatly appreciated. We're looking forward to serving you again! ### 40. Helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Brittany H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Aaniie Care?** This software is so helpful for scheduling, invoicing and managing clients and employees. Everything is directed toward healthcare which makes it easier to handle day to day tasks.Support is always helpful when I have struggled with finding something or entering in something wrong. **What do you dislike about Aaniie Care?** There are so many options and different areas that it can be confusing where to put things or find things. **What problems is Aaniie Care solving and how is that benefiting you?** Scheduling and invoicing on the same platform! Such a help ### 41. COO **Rating:** 4.5/5.0 stars **Reviewed by:** Iris E. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2023 **What do you like best about Aaniie Care?** It's easy to use. The helpful staff, when calling in. **What do you dislike about Aaniie Care?** So far it's been really good. I have no complaints **What problems is Aaniie Care solving and how is that benefiting you?** Has KPI and schedules ### 42. GREAT customer support and intuitive robust platform **Rating:** 5.0/5.0 stars **Reviewed by:** Myrna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Aaniie Care?** Although this is a robust product, it is very user-friendly, and customer care is always available to walk you through anything you don't know or understand. I also like the short videos on specific areas you wish to focus on. **What do you dislike about Aaniie Care?** I'm new to the platform. I have not experienced anything I did not like. One major drawback is how the homegrown franchise system is not fully integrated with Smartcare. Maybe the Franchise system should be discontinue. **What problems is Aaniie Care solving and how is that benefiting you?** Smartcare software is a one stop shop. It provides me with all I need to run my agencies. However, the franchise's platform is redundant. We should just use Smartcare. ### 43. Best software for our business and great staff who are always willing to help and go the extra mile. **Rating:** 5.0/5.0 stars **Reviewed by:** Kelley P. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2023 **What do you like best about Aaniie Care?** It allows us to be very efficient in our business, and Smartcare is very user-friendly; we have improved productivity. The staff is very responsive when you need assistance or have a question. **What do you dislike about Aaniie Care?** When I need to print out the daily care tasks for our client's LTC plan at the end of two weeks it is very long; this would be great if the tasks sheets could be more condensed. **What problems is Aaniie Care solving and how is that benefiting you?** The Smartcare team has assisted in walking me through getting my VA client's registered correctly when the claims would not go through. ### 44. User friendly and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Sola T. | Owner/Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Aaniie Care?** Helps us streamline our operations. I like that we can provide caregiver rewards as an incentive for good performance. This has been a valuable feature and a great selling point for us **What do you dislike about Aaniie Care?** We often miss text messages when our caregivers send a text instead of using the Messages feature. If there was a way to get an alert when someone sends a text, that would be great **What problems is Aaniie Care solving and how is that benefiting you?** Easier communication with staff and accessibility to schedules/client information and coordination of care. Also staff accountability and ability to better staff open shifts ### 45. We love smartcare **Rating:** 5.0/5.0 stars **Reviewed by:** kelli c. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2023 **What do you like best about Aaniie Care?** We were skeptical about Smartcare at first, as we use PCC and this was the only system that they have that integrates with them for home care services. They have exceeded our expectations. not only is is user friendly, it has a great dashboard that gives you the information you need at your fingertips. **What do you dislike about Aaniie Care?** I cant really think of anything. It seems to be meeting all our needs so far. **What problems is Aaniie Care solving and how is that benefiting you?** scheduling, billing, tracking expenses and profit. It does all that we need it to do. ### 46. SMARTcare for Smart Home Care Companies **Rating:** 5.0/5.0 stars **Reviewed by:** Golden K. | SVP Operations for the National Franchisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 19, 2023 **What do you like best about Aaniie Care?** SMARTcare provides an innovative, continually upgraded business software system that continuously responds to customer needs. It manages everything from scheduling, multi-billing and coding systems, client management, recruiting and H.R. management, and fraud management through GPS tracking. **What do you dislike about Aaniie Care?** Marketing people need to consult more frequently with software developers to get accurate timelines for new features being developed. **What problems is Aaniie Care solving and how is that benefiting you?** SMARTcare is quickly becoming a one-stop shop for all forms of home care and home health care, including scheduling in facilities and coding for Medicaid billing. ### 47. review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2022 **What do you like best about Aaniie Care?** The customer service is excellent. I am always helped in a timely manner, and any issues are followed up on right away. This is SO appreciated! **What do you dislike about Aaniie Care?** Custom forms looks a bit sloppy since it shows ALL forms for ALL clients to ALL staff (even when not applicable to them). It would great to have this cleaned up so that only forms that were applicable to the employee/applicant could be assigned to that specific person. Custom forms also allows previously signed forms to be edited, which could be perceived as a bit unethical (since I could technically change the wording in an employee contract post-signature, which isn't really fair to the employee). Also, there is no bulk SMS feature. Finally, there is no SMS notification sent to employees to remind them of upcoming shifts (there is an email notification, but people do not check their email as frequently as their phone). **What problems is Aaniie Care solving and how is that benefiting you?** I have a more streamlined payroll via the integration with Deluxe. The scheduling system is also very cohesive and easy to use. ### 48. Absolutely the BEST Customer Service on the planet! **Rating:** 5.0/5.0 stars **Reviewed by:** A.Elaine L. | Director Corporate Marketing and Training, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2022 **What do you like best about Aaniie Care?** The Support Team explains their dashboard a non-technical mind can easily understand and retain, AND they never make me feel foolish if I need help. **What do you dislike about Aaniie Care?** The support staff can be very busy so there may be a wait time for help. I plan accordingly and have not had an issue. **What problems is Aaniie Care solving and how is that benefiting you?** Invoicing. I will not need the added expense of dedicated personnel to handle my weekly invoicing. We can invoice quickly and move on to other functions. ### 49. Amazing! **Rating:** 5.0/5.0 stars **Reviewed by:** Tuesday W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2022 **What do you like best about Aaniie Care?** I love how simple it is to use the software! Online training is very informative!My account manager is always there to answer my questions! Ashley Mas is wonderful! **What do you dislike about Aaniie Care?** Nothing! It's a great system! The app is great! **What problems is Aaniie Care solving and how is that benefiting you?** Clock in issues missed punches the problem it solves is communication! ### 50. Is very good app, and is easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2022 **What do you like best about Aaniie Care?** I think the best part is the billing, is easy to send the info of the visits to Tellus to do the billing. **What do you dislike about Aaniie Care?** maybe the scheduling sometimes had been confusing, but we know the process. **What problems is Aaniie Care solving and how is that benefiting you?** The diagnosis codes were solved and helped to correct billing with the mandatory information for the aggregator. ## Aaniie Care Discussions - [How much is SMARTcare cost?](https://www.g2.com/discussions/smartcare-software-how-much-is-smartcare-cost) - 1 comment - [View Aaniie Care pricing details and edition comparison](https://www.g2.com/products/aaniie-care/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+03%3A00%3A32+-0500&secure%5Bsession_id%5D=7eb0bc6c-14b7-4596-844e-9f3b7b3fc984&secure%5Btoken%5D=56e32871c8e73dfa3460c56e747b237550f475dadedcda964f182caaef29e472&format=llm_user) ## Aaniie Care Integrations - [CareAcademy](https://www.g2.com/products/careacademy/reviews) - [HHAeXchange](https://www.g2.com/products/hhaexchange/reviews) - [Nevvon](https://www.g2.com/products/nevvon/reviews) - [Payactiv](https://www.g2.com/products/payactiv/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sandata Agency Management](https://www.g2.com/products/sandata-agency-management/reviews) - [Tellus](https://www.g2.com/products/tellus/reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) ## Aaniie Care Features **Administrative** - Time Tracking and Scheduling - Agency Management - Mobile App - Data Exchange - EHR Integration **Value-Based Care** - Clinical Charting - Electronic Visit Verification (EVV) - Carer Coordination - Point of Care ## Top Aaniie Care Alternatives - [AxisCare Home Care Software](https://www.g2.com/products/axiscare-home-care-software/reviews) - 4.7/5.0 (221 reviews) - [Therap Services](https://www.g2.com/products/therap-services/reviews) - 4.6/5.0 (219 reviews) - [WellSky Personal Care](https://www.g2.com/products/wellsky-personal-care/reviews) - 4.5/5.0 (140 reviews)