Aaniie Care Reviews & Product Details

Aaniie Care, formerly Smartcare Software, is a leading workforce management and point-of-care platform designed for home care agencies and senior living organizations that provide home care services. Built to streamline operations while supporting high-quality, personalized care, Aaniie Care is the fastest-growing platform in the home care software space, offering agencies a single, centralized solution to manage all aspects of care delivery — including Electronic Visit Verification (EVV). The platform combines scheduling, billing, payroll, payment processing, hiring, caregiver engagement, rewards programs, EVV, and mobile access for caregivers into a single, easy-to-use system. With embedded tools such as an Applicant Tracking System (ATS) and Customer Relationship Management (CRM), Aaniie Care provides a seamless workflow that helps agencies optimize hiring and staff management and reduce administrative burdens. EVV is built directly into caregiver workflows, and real-time analytics and performance dashboards give agencies actionable insights into operations, caregiver performance, and client satisfaction. Everything you need to deliver efficient, effective care is all-in-Aaniie. Aaniie Care stands out by improving both agency operations and caregiver engagement. Its included mobile app, with support for EVV-enabled visits, embedded caregiver rewards program, and comprehensive workforce management features foster stronger caregiver retention and higher-quality care, ultimately enhancing client satisfaction and overall outcomes so you can stay ahead in an increasingly competitive market.

Seller

Aaniie

Discussions

Aaniie Care Community

Languages Supported

English

Solution Type

Best-of-Breed

Overview by

Scott Zielski

Pricing

Pricing provided by Aaniie Care.

All-inclusive

Starting at $195.00

Per Month

View More Pricing Information

Aaniie Care Integrations

(12)

Verified by Aaniie Care

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Tina T.

Small-Business (50 or fewer emp.)

10/7/2026

"All-in-One Scheduling Platform with Some Processing Fee Issues"

5/5

What do you like best about Aaniie Care?

I like that everything I need is in one place with Aaniie Care. I love the way it has integrated credit card processing, payroll, and all those features, allowing me to have one platform instead of multiple. This makes things easier and saves on the costs of using multiple platforms. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

I think the credit card processing fee doesn't work well because it ends up charging everyone, even those paying with ACH. Also, I wish they would bring back the trainings that Smart Care used to do after the merger, as it seems like they are not doing those anymore. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Tina — Thank you for sharing your feedback on Aaniie Care! We’re glad to hear that having scheduling, payment processing, and payroll in one platform is helping simplify your workflows and reduce the need for multiple systems. 💙

We also appreciate your feedback about payment processing fees and training. While there wasn’t a merger, Smartcare did transition to the Aaniie name, and our approach to training has evolved. We’ve expanded our on-demand resources, including training videos, tip sheets, Knowledge Base articles, and Ally, our AI Knowledge Base Assistant, so customers can find answers and guidance when they need them. Every customer also receives dedicated training hours each month, along with access to our Support team.

We appreciate you sharing your experience and would welcome the opportunity to learn more about your concerns with payment processing fees and help ensure you’re getting the most out of Aaniie Care. Please feel free to contact our Support team at (715) 227-3768 or support@aaniie.com so we can discuss your concerns and explore how we can better support your agency.

Thank you for being part of the Aaniie community!

tbranson@twinlakescomm.org B.

Director of Home Care

Small-Business (50 or fewer emp.)

1/30/2025

"A robust but complex system"

4.5/5

What do you like best about Aaniie Care?

The helpdesk has been very good. After several email exchanges our helpdesk person called me to go over settings and make corrections to resolve (fingers crossed) our payroll issues. Our aides find it to be easy to use and we work in in it daily. As far as integration with payroll we had some issues with incorrect site settings that have hopefully been resolved. We have yet to test how well billing integrates as we are in our first couple of weeks of live mplementation. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The training meetings would have been better if they could've been done as longer, more intensive sessions. It would also have been really helpful if, after getting the overview and basics of how Aaniie works, we could've "driven" during the training sessions and explained how WE work so the training could've been more focused to our needs. As it is, we learned after implementation that parts of the system were actually set up incorrectly, which created payroll problems as it was not auto tracking time. Our trainer was a first-time trainer, so he obviously didn't realize this. Our success manager, Badriah, was amazing in identifying the gaps and re-training us as needed. She demonstrated real interest in understanding our particular needs and helping me to shape Aaniie to fit our needs. She has the patience of a saint. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Thank you for taking the time to share such thoughtful feedback about your experience with Aaniie Care. We’re glad to hear that your aides find the system easy to use and that features like auto-tracking for travel time and mileage are helping improve accuracy and save valuable time for your team. It’s also wonderful to hear that our Support team and Customer Success team were able to provide responsive, personalized support throughout your implementation process. We’ll be sure to share your kind words with them — especially the note about Badriah’s patience and dedication!

We also sincerely appreciate your honest feedback regarding onboarding and training. Every agency operates differently, and we recognize how important it is to tailor implementation and training experiences to each team’s unique workflows and needs. Insights like yours help us continue to evolve our onboarding processes, training resources, and internal guidance to create an even smoother experience for future customers.

Thank you again for your partnership and trust as you continue your implementation journey with Aaniie Care. We’re excited to continue supporting your team and helping you get the most out of the platform!

Tyrel Y.

Systems Administrator

Mid-Market (51-1000 emp.)

10/6/2026

"No Group Functionality But Strong Scheduling."

2.5/5

What do you like best about Aaniie Care?

There are some strong scheduling modules, and the time tracking works well. EVV compliance also seems well set up. The overall structure for staff and client management largely makes sense and feels logical. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

No group functionality, support could be better. App sometimes doesn't work (this has been getting better) Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Tyrel — Thank you for sharing your feedback on Aaniie Care! We’re glad to hear that our scheduling tools, time tracking, and EVV capabilities are helping your agency manage care and meet state compliance requirements.

We also appreciate your feedback regarding group functionality, the mobile app, and your support experience. We’re continuously working to improve the platform based on our customers’ needs, and we’re glad to hear you’ve noticed improvements with the app. We’d welcome the opportunity to learn more about your experience and how we can make it better. Please feel free to contact our Support team at (715) 227-3768 or support@aaniie.com so we can discuss your concerns and explore how we can better support your agency.

Thank you again for your honest feedback. We value your partnership and the opportunity to continue improving your experience with Aaniie Care!

Bill K.

Administrator & Registered Nurse

Small-Business (50 or fewer emp.)

4/27/2026

"Intuitive Scheduling and Comprehensive Client & Associate Profiles"

4.5/5

What do you like best about Aaniie Care?

I like the way that the scheduling is set up, easy to see by the week or day if needed, and either by client or by associate, I feel the account information for both associates and clients is comprehensive and easy to use. Easy to add new clients or associates as well as adding documentation. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

I would like to see an option where you could see the client calendar and the associate calendar side by side - now I have to open two pages and toggle back and forth between the two to see what associates are available at certain times in order to fill open shifts. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Bill — Thank you for sharing your thoughtful review of Aaniie Care! We’re glad to hear that scheduling by day or week, along with the ability to view by client or associate, is helping streamline your workflow. It’s great to know that managing client and associate profiles, as well as documentation, has been easy and efficient for your team — and that you’re saving valuable time each week!

We also appreciate your feedback on viewing client and associate calendars side by side. Insights like this are incredibly helpful as we continue to enhance the platform, and our team is always exploring ways to make scheduling even more intuitive and efficient.

Thank you again for your feedback and partnership — we’d love the opportunity to learn how we can make your experience a 5-star one. Please feel free to reach out to our support team anytime. We look forward to continuing to support your success with Aaniie Care!

Jacob B.

Director

Mid-Market (51-1000 emp.)

6/23/2026

"Outstanding Customer Success Support with process reduction and improvement!"

4.5/5

What do you like best about Aaniie Care?

Aaniie is very user friendly and usually has a solution built in for any problem we have come across. The best part is our Customer Success Manager with Aaniie, Badriah Azouz as she is always willing to jump on a call and goes above and beyond to help support us! Her background in our industry allows us to connect, relate and achieve our goals! Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

Badriah Azouz as our Customer Success Manager is the most helpful! The most difficult pieces of Aaniie are all things that are currently being worked on with future updates! Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Jacob — Thank you for sharing your thoughtful review! We’re thrilled to hear that the Aaniie Care platform has helped reduce manual work, create smoother processes for your team, and provide solutions for the challenges you encounter along the way.

We especially appreciate your kind words about Badriah. Her passion for helping agencies succeed, combined with her industry experience, makes her an incredible partner to our customers, and we’ll be sure to share your feedback with her!

We’re also grateful for your recognition that many of the areas you'd like to see improved are already being addressed through future updates. As a customer-centric company, we’re continuously innovating based on feedback from users like you to ensure Aaniie continues to grow alongside your agency’s needs.

Thank you again for your continued partnership and support. We’d love the opportunity to learn how we can make your experience a full 5-star one, so please don’t hesitate to reach out to your team at Aaniie with any additional feedback or ideas. We look forward to continuing to support your success with Aaniie Care!

Rochelle M.

Director of Program Services

Small-Business (50 or fewer emp.)

8/6/2026

"I <3 the Original Dashboard"

4/5

What do you like best about Aaniie Care?

The original dashboard and scheduling functions Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

It does not meet the needs of our company in a few very specific ways. We have to create in house work around. The easiest thing to fix right now would be the ability to create Incident Reports in the App. We are a community Based business and our DSPs are in the field when they need to create IRs. Navigating to the browser etc is difficult. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Rochelle — Thank you for taking the time to share your feedback! We’re glad to hear that Aaniie Care’s dashboard and scheduling tools have helped your team stay organized and efficiently manage your scheduling needs.

We also appreciate your thoughtful feedback regarding Incident Reports in the mobile app. We’re continuously innovating to make Aaniie even more flexible for agencies with unique workflows, and we understand how valuable it would be for field staff to complete important documentation directly from the app.

That same customer-first mindset is also why we included a Legacy View option within the Scheduling Dashboard, giving customers the flexibility to continue using the Original Dashboard layout if they prefer.

Thank you again for your partnership and feedback. We look forward to continuing to support your success with Aaniie Care!

Anna Z.

Managing Partner

Small-Business (50 or fewer emp.)

5/15/2026

"Efficient, Responsive, and Caring Support from the Aaniie Care Team"

5/5

What do you like best about Aaniie Care?

The Aaniie Care team is efficient, responsive, and caring. They help build connections and help support our company as a whole. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

Small features on the app that I do not love: the messaging can be a little difficult because of how many options there are and there are a few features that are only on the desktop. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Anna — Thank you so much for sharing your 5-star review of Aaniie Care! It means a lot to hear that our team has been efficient, responsive, and caring in supporting your agency. Building meaningful relationships and creating opportunities for connection within the Aaniie community is something we’re incredibly passionate about, so we especially love hearing this after getting to spend time together at our recent user conference!

We also appreciate your honest feedback regarding messaging and mobile functionality. Insights like yours help guide our continuous innovation as we work to make the platform even more intuitive, connected, and accessible across devices.

Thank you again for your partnership and support — we’re grateful to have you as part of the Aaniie community and look forward to continuing to support your success!

Aniello S.

Chief Information Officer

Mid-Market (51-1000 emp.)

2/5/2026

"Aaniie Review"

5/5

What do you like best about Aaniie Care?

Very intuitive for our regional team, local administrative team, and care team. The user interface provides valuable information that allows our branches to focus on the core business metrics. The ability to report via api calls allows us to integrate with other systems we use for financial reporting. The Client Portal is a great feature that allows us to better market to family and financially responsible parties. The company has been very helpful with development requests and appears to continue to invest in the product to continue to make improvements and keep up with or surpass other offerings. We feel we are heard and supported. We have implemented 13 branches in 5 different states with significant ease. The system is used daily by hundreds of our team members. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The few items we have had issues with are typically resolved in reasonable time frames. There are some features we use that we wish were tailored more for our specific business however we understand that the system must work for all. Alternatives are typically suggested and worked through. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Aniello — Thank you for sharing such a thoughtful and detailed 5-star review of Aaniie Care! We’re honored to support your regional, administrative, and care teams across multiple branches and states, and thrilled to hear that the intuitive user interface, KPI visibility, API reporting, and Client Portal are helping your teams stay focused on core business metrics and growth. It’s especially meaningful to know that you feel heard and supported — our team is committed to partnering closely with agencies, offering thoughtful alternatives when needed, and continuously investing in improvements that scale alongside our clients. We truly appreciate your trust in Aaniie Care and look forward to continuing to support your teams as you grow.

Courtney B.

Mid-Market (51-1000 emp.)

4/16/2026

"Seamless Scheduling and Support with Aaniie Care"

5/5

What do you like best about Aaniie Care?

I appreciate that Aaniie Care has improved our admin workflows with scheduling and billing. Our caregivers find the app easy to use, which was really important to us. I like that it's easy to navigate, so I don't have to dig around to find what I'm looking for or enter information in multiple places. The clear reporting options cover a lot without being overwhelming. Scheduling is a huge improvement over our previous system, and I find it easy to adjust schedules and notify caregivers of changes. Anytime I have a question, support is quick to respond with helpful solutions. Plus, our onboarding and ongoing support from Badriah have been great, and the initial setup was pretty easy with patient guidance from Lexi. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

The Caregivers sometimes get confused between Aaniie and Smart Care. We have been calling it Aaniie Smart Care to help with that, would be nice to have the app rebranded as Aaniie. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Hi Courtney — Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that scheduling and billing have improved your admin workflows, and that your caregivers find the app easy to use — that’s exactly what we strive for. It’s great to know that reporting, navigation, and schedule management are helping make your day-to-day more efficient.

We truly appreciate your kind words about our support team, and we’ll be sure to pass along your feedback to Badriah and Lexi — they’ll be so glad to hear it! Lexi also shared, “Courtney and the whole Blakeford team are amazing to work with. So happy to hear they are continuing to love their transition to Aaniie! ❤️”

We also appreciate your note regarding app naming and branding — we’re actively working on enhancements to the app, including updated branding, to create a more seamless and unified experience. You can expect to see communications about these updates in the coming weeks, if not sooner.

Thank you again for your partnership — we look forward to continuing to support your success with Aaniie Care!

M P.

Area Director

Small-Business (50 or fewer emp.)

7/31/2026

"Not going to go wrong with Aaniie."

5/5

What do you like best about Aaniie Care?

The opportunity to actually reaching someone who is very willing to unravel the issue we have. Software is always improving and there are updates with is Important to have. Review collected by and hosted on G2.com.

What do you dislike about Aaniie Care?

Perhaps the pricing. Otherwise there is not much to report on what I would not like about them. Review collected by and hosted on G2.com.

Response from Shelley Scott of Aaniie Care

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Thank you for sharing your wonderful 5-star review of Aaniie Care! We’re thrilled to hear that you’ve had a positive experience with both our platform and our support team. Providing real, responsive support from people who are committed to helping our customers succeed is something we take great pride in, and we’re glad that commitment has made a difference for your team.

It’s great to know that Aaniie Care is helping streamline your scheduling, communication, CRM, and day-to-day operations. We also appreciate your recognition of our ongoing product improvements — as a customer-centric company, we’re always innovating based on feedback from agencies like yours to deliver meaningful updates that help teams work more efficiently.

We understand the importance of providing strong value for our customers, and we’re committed to continuing to enhance an all-in-one platform that helps agencies simplify operations, consolidate multiple systems, and support long-term growth.

Thank you again for your partnership and support — we look forward to continuing to support your success with Aaniie Care! 💙