# Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 282 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users highlight the **exceptional customer support** of Zenoti, praising their responsiveness and commitment to user success. (45 reviews) - Users love the **variety of features** in Zenoti, appreciating customization, reporting, and seamless communication tools. (31 reviews) - Users highlight the **exceptional ease of use** of Zenoti, appreciating its intuitive design and streamlined scheduling. (26 reviews) - Users commend the **helpful support team** at Zenoti, highlighting their responsiveness and effectiveness in resolving issues. (25 reviews) - Users value the **extensive reporting capabilities** of Zenoti, finding it comprehensive and user-friendly for various needs. (15 reviews) - Customization (14 reviews) - Business Growth (10 reviews) - Setup Ease (10 reviews) - Communication (9 reviews) - Integrations (9 reviews) **What users dislike:** - Users find the **setup process complex and time-consuming** , requiring significant resources and commitment to get started. (14 reviews) - Users find Zenoti's features to be **overly complex** , making implementation and team training a challenging process. (13 reviews) - Users find **poor usability** in Zenoti, citing difficulty in navigation and complicated processes for appointments and charting. (10 reviews) - Users find Zenoti has **limited features** that sometimes hinder functionality and require additional costs for automation. (7 reviews) - Users face **app limitations** with Zenoti, including restricted integrations and insufficient features that hinder functionality. (6 reviews) - Users report that **Zenoti's onboarding is time-consuming** , requiring extensive setup and training for effective utilization. (6 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Zenoti: Built for Salons and Spas, With Powerful Reporting and Ongoing Innovation **Rating:** 5.0/5.0 stars **Reviewed by:** Colleen L. | Educator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 25, 2026 **What do you like best about Zenoti?** What I like most about Zenoti is that it understands the salon and spa industry in a way many software companies don’t. It’s clear the platform was built with real operational challenges in mind — from appointment flow and reporting to memberships, guest experience, payroll, and multi-location management. I also appreciate how robust the reporting and KPI tracking capabilities are. Being able to analyze performance, productivity, retention, retail, and booking trends in one place helps businesses make more informed decisions and create stronger accountability across teams. Most importantly, I value that Zenoti continues evolving. The platform consistently introduces new features and improvements, which shows a commitment to innovation and supporting the changing needs of the industry. **What do you dislike about Zenoti?** One of the biggest challenges with Zenoti is that, because the platform is so robust, there can be a fairly steep learning curve for new users. Some areas of the system feel less intuitive than they could be, especially for teams that are not highly tech-comfortable. At times, reporting and backend setup can also feel overly complex for smaller operational changes, and it can be difficult to know the most efficient way to accomplish certain tasks without additional training or support. That said, many of these challenges come with the complexity of supporting such a comprehensive platform, and overall the strengths of the system outweigh the frustrations. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps solve one of the biggest challenges in the salon and spa industry by connecting operations, guest experience, reporting, marketing, payroll, inventory, and team performance within one system. For our organization, it has created better visibility into KPIs, productivity, retention, and overall business performance across multiple locations, allowing for stronger decision-making and accountability. It has also improved communication and operational consistency between leadership, front desk teams, educators, and service providers. From a guest perspective, features like online booking, automated reminders, memberships, and guest history create a smoother, more personalized experience that supports retention and growth. Our implementation experience was very positive as well. Jesse and Swarupa were knowledgeable, responsive, and consistently available throughout the transition process, which made the change feel much more manageable for our team. ### 2. Reliable and Efficient System with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Emily . | Adminstrative Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zenoti?** What we like best about Zenoti is the excellent customer support, ease of use, and efficient appointment management system. The online booking feature and patient management tools help streamline our daily operations and improve the overall customer experience. We also appreciate the system integrations, strong performance, and the value for money it provides. In addition, Zenoti’s AI and intelligent features help improve efficiency and support better business management. The continuous support from the Zenoti team has also been a great advantage for our business. **What do you dislike about Zenoti?** Is that some features can be complex during the initial setup and may require additional time for training and adjustment. At times, certain customizations and integrations can also take longer to configure. However, the support team has been responsive and helpful in addressing concerns and providing solutions whenever needed. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us solve challenges related to appointment scheduling, patient management, online booking, and overall business operations. The system allows us to manage daily tasks more efficiently, reduce manual work, and improve coordination within the team. It also enhances the customer experience by making booking and communication more convenient for clients. With its reporting, integrations, and intelligent features, Zenoti helps us improve productivity, save time, and achieve better operational performance. ### 3. Unsurpassed AI Features and Cutting-Edge Tech for Multi-Location Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Mandy M. F. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about Zenoti?** I wanted to take a moment to share our experience with the onboarding process thus far. Overall, we have been incredibly impressed—not only with the structure and progress of the onboarding, but more importantly, with the level of support we’ve received. Sudhanshu and Jesse Pooni have been nothing short of exceptional and truly redefine what customer service excellence looks like. In particular, Sudhanshu has stood out for his ability to consistently exceed expectations. His responsiveness, attention to detail, and commitment to delivering timely results have not gone unnoticed. We recognize that our volume of requests and pace has, at times, been significant, and he has handled it all with remarkable professionalism and composure—always staying solutions-focused and proactive. Together, Sudhanshu and Jesse have navigated our questions, concerns, and requests with a level of expertise that is both reassuring and impressive. Their calm, confident, and thoughtful approach has made a meaningful impact on our experience. We are genuinely grateful for their support and are very much looking forward to continuing this partnership. **What do you dislike about Zenoti?** As a new customer nothing stands out at this point. **What problems is Zenoti solving and how is that benefiting you?** Adjusting reporting that we are used to seeing, minimal features that need to be tweaked on this system for booking ease, waitlists and service list. ### 4. Game-Changing AI Integration and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Brielle K. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Zenoti?** I find Zenoti very helpful for scaling my business as it combines multiple platforms we use for daily operations into one. I like the AI integration, which is a game changer for our clients, assisting them even outside salon hours. The platform is user-friendly and the support team is always readily available, guiding me through the transition process and providing assistance whenever needed. These features make Zenoti a valuable asset to my salon operations. Also Sanal was our assigned agent and he was the best!!! **What do you dislike about Zenoti?** it takes a lot of time to set up initially but good things take time! **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps scale my business by combining multiple platforms into one. The AI integration and user-friendly interface are valuable, and the support team and AI chatbot are readily available, assisting clients outside salon hours. ### 5. Feature-Rich and Well-Supported, but Complex Setup and Migration **Rating:** 3.0/5.0 stars **Reviewed by:** Tom M. | Esthetician and Administrative Support, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about Zenoti?** Very feature rich. Lots of ways to tag, relate and report data. I also appreciate the integrations, including Aveda rewards system, and convenience of Zenoti payments. Primary support team (thank you Jesse and Karnika) has been very dedicated to the complex operation of migration and setup (still ongoing). The Zeenie chat assistant, while not always correct, has been invaluable. **What do you dislike about Zenoti?** The feature complexity comes at a steep cost. Configuration is not very intuitive, and often requires many steps to accomplish things that have been very simple in the past. Migration did not start off smoothly at all with employee schedules requiring a lot of manual intervention, which is really stressful for an appointment based business. In retrospect, I would have preferred spending more time stepping through every configuration option and less time on training in day to day operations, as once things are set up properly, that stuff is relatively easy to do. **What problems is Zenoti solving and how is that benefiting you?** Zenoti payments and Aveda integration are my two favorite things so far. I am looking forward to implementing more features to enhance our business (more addon recommendations, referral program, and automated campaigns). ### 6. Smooth Onboarding, More Features Than Salon Iris, and Growing Sales **Rating:** 5.0/5.0 stars **Reviewed by:** Sohel M. | Business Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about Zenoti?** Onboarding experience exceeded expectations as Jesse was available to answer questions at anytime of the day. His knowledge of the salon industry and Zenoti help setup our system for success. If it wasn't for him, I don't think we would have been able to make the switch. We have seen growth in our sales since switching and are becoming more familiar with the different features as there are so many to help us to grow our business. Jesse has continued to work with us after the switch to help us learn the system. If you are switching to Zenoti, ask for Jesse for your account. **What do you dislike about Zenoti?** Would like to further customize some reports which I can not. **What problems is Zenoti solving and how is that benefiting you?** New guest growth. Easier upsells. Better online booking. ### 7. Everything in One Place—Exactly What We Needed **Rating:** 5.0/5.0 stars **Reviewed by:** Jason G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about Zenoti?** After years of operating across multiple systems, the idea of having everything in one place felt very appealing. **What do you dislike about Zenoti?** Nothing at this point—check back with me in a year. The only thing I can say right now is that the system feels very robust, but the learning curve is pretty extensive. That’s been my experience so far; others with more technical skills may find it much easier than I do. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is taking the place of: Nextive phone system, Salonbiz booking software and Reach AI and our separate membership payment system. It is placing it all in one location with easy to see access. ### 8. Zenoti: A Game-Changer with Powerful Features, Reporting, and Seamless Booking **Rating:** 5.0/5.0 stars **Reviewed by:** Jimmy K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Zenoti?** Zenoti has been a game changer for HEALTH + GLOW. We love the innovative features, functionalities and reporting it has to offer. The whole process from demo to signing up to implementation to onboarding and going live was well organized, communicated and executed precisely. A big thank you to Manish Modani (Project Manager), Prabhu Jogan (Product Specialist), Harish Boddupalli (Technical Project Manager) and Disha (Implementation Consultant) for always being accessible and guiding us throughout the process. Zenoti has many layers and capabilities which might seem complex at first but once you do the training sessions and start working with Zenoti in real time, it all comes together and you wish you had signed up with Zenoti earlier. The web capabilities, client booking options and AI features makes it seamless for both businesses and clients. **What do you dislike about Zenoti?** Initial earning curve and the ease of use. **What problems is Zenoti solving and how is that benefiting you?** Integration with other products. ### 9. Zenoti: Easy to Use, Beautiful Appointment Book, and Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zenoti?** Zenoti's customer support is definitely the most helpful part. They are extremely responsive. Zenoti is really easy to use, has a beautiful appointment book, offers robust reporting, and their HyperConnect messaging system is unmatched. Performs very well, offers integrations for anything needed, and is 100% worth the price when it comes to the value you receive. **What do you dislike about Zenoti?** I will say sometimes when you need to do something quite simple, there are a lot of small steps you need to take (like lots of buttons to click to get to that one simple task). BUT, Zenoti is constantly updating its system to make it more seamless, and that's helpful. **What problems is Zenoti solving and how is that benefiting you?** Connecting with customers - their integrated HyperConnect system helps you reach the client directly, and that saves a lot of front desk hours. Also, reporting. Zenoti's reporting is very clear and offers a lot of data to help your business grow. ### 10. Seamless Setup with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taheera F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Zenoti?** I like Zenoti's accessibility and the numerous profile features it offers. It enables me to access information quickly about each of our customers right at our fingertips. It allows us to populate and find information about clients easily. The initial setup was seamless, and I want to acknowledge the support provided by one of Zenoti's employees, Jesse Pooni Despite primarily supporting onboarding situations, he has provided ongoing support over the years, especially when purchasing new terminals or trying to reset existing ones. He's always been available to help and answer our questions, ensuring we get up and running smoothly. I can’t thank him enough for his continued support **What do you dislike about Zenoti?** Sometimes I think Zenoti changes the interface too often, so you get used to one view, and the way of using Zenoti, and then it's updated and the interface changes sometimes too often for my liking. **What problems is Zenoti solving and how is that benefiting you?** Zenoti solves the problem of client accessibility, allowing easy online bookings. It also helps us access customer information quickly and find details easily. ### 11. Onboarding Complete and went smooth **Rating:** 4.0/5.0 stars **Reviewed by:** Dana-Bliss S. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2026 **What do you like best about Zenoti?** The support from Sudhandsu onboarding has been fantastic. I really love all the features i have like the hyperconnect, reporting, my zen app, same day tips and google reviews and booking built right in. **What do you dislike about Zenoti?** Things on our apps and online keep randomly changing and then it will come back again. It can be pretty confusing to have access to things and then all of a sudden not have access. I also am paying for all the features but dont currently have access to them. Like the hyperconnect bot and client app. I signed on in November and its taken 2 months just to onboard onto the booking system and im sure it will take some time to get those other features up and running too. **What problems is Zenoti solving and how is that benefiting you?** Sudhansu literally fixes everything for me. He is responsive, thourough, and on top of everything that i have requested. I would be nervous to not have him. ### 12. All-In-One Solution with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Haven Beauty Salon . | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Zenoti?** I love that Zenoti has everything in one place, which is really well put together and makes our operations smoother. My favorite feature is Zennie, which allows me to type any question I have about the system and quickly get directions and suggestions. Zenoti's setup was super easy, and it's incredibly customizable, offering everything we need in a software. **What do you dislike about Zenoti?** The clocking in option and possibly the mobile app could be improved. The calendar feels a little clunky, and I'd love to be able to pinch and zoom. When I'm on the calendar view with all my stylists, I'd like to click on any appointment and edit their information, but currently, I can only click on appointments under my own calendar. Also, I'd love to see the hyperconnect link on the bottom of the app screen because it's on the top right corner now and is very easy to miss, especially since it's pretty small. **What problems is Zenoti solving and how is that benefiting you?** I use Zenoti for scheduling, client communication, reporting, and marketing, all in one place. 'Zennie' quickly provides directions and suggestions. Zenoti's customization surpasses other software, and the setup was super easy. ### 13. Zenoti Takes Busywork Off Our Plate, Letting Us Focus on Guest Care **Rating:** 5.0/5.0 stars **Reviewed by:** Malinda O. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2026 **What do you like best about Zenoti?** Zenoti takes a lot of the busywork off our plate, which lets my team spend more time focusing on guest care. **What do you dislike about Zenoti?** My only issue is with the online booking system. My guests are required to leave a deposit, which then leaves them unable to cancel their appointment from the webstore. **What problems is Zenoti solving and how is that benefiting you?** Zenoti solved a major problem for us by offering Aveda integration. This has resolved many issues for my guest care team, our guests, and me, and it has made our day-to-day work much smoother. ### 14. Streamlined Booking with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Seth V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Zenoti?** I like that the booking process and flow with Zenoti is a lot better than what I was using before. It's now easier for our customers to book appointments with less time my staff has to spend on booking. The whole onboarding process is great, along with the rest of the Zenoti team's support. The communication and daily Teams meetings help, as does the time given to resolve any issues or questions. **What do you dislike about Zenoti?** I would say having it set up not like a salon, but having the option to actually have rooms versus rooms being names of providers. I wish I would get alerts for any text messages through the Zenoti app. It is a lengthy process to learn everything, but is going great. **What problems is Zenoti solving and how is that benefiting you?** Zenoti streamlined our booking, making it easier for customers to book and reducing the time my staff spends on bookings. They supported us through migration and onboarding, with clear communication and fast issue resolution. ### 15. Wonderful Migration to Zenoti—Powerful Franchising Capabilities and Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Jacinda P. | Vice President of Store and Franchise Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2026 **What do you like best about Zenoti?** Our business migrated over to zenoti a couple of months ago and it has been a wonderful experience with all the great capabilities they offer especially for franchising. Our account manager Jesse P. is quick and efficient and lovely to work with. He has a clear understanding of our wnats and needs and always finds. a solution for us. **What do you dislike about Zenoti?** The appointment book is extremely sensitive when moving bookings around. Could be a good thing and bad thing **What problems is Zenoti solving and how is that benefiting you?** It has help tremendously with reporting and understanding our business. ### 16. Feature-Rich and Reliable, with Top-Tier Support and Integrations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zenoti?** Zenoti has a lot of features I love, it is a lot of clicking sometimes but it really gets into the nitty gritty of the business. Many reports and formats, I also love the calendar feature which allows custom reports based on specific time frames. Performs well, pricing seems fair, AI is ever growing and can typically help before escalating to the tech team. And the tech team, great support! it doesn't matter how long it takes to troubleshoot, they'll keep at it until resolved. And the integrations like hyperconnect and Mia the AI agent, top tier. **What do you dislike about Zenoti?** A lot of clicking to get to something, seems like its being worked on as there's always a new update/rollout. **What problems is Zenoti solving and how is that benefiting you?** I enjoy Zenoti, and I keep learning more and more regarding what it can do ... all of its functions and capabilities. Customer service has been top tier as well. Very fast reliable clear assistance from the tech team. ### 17. Encouraging, Knowledgeable Staff with Always-There Support **Rating:** 5.0/5.0 stars **Reviewed by:** Rene F. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2026 **What do you like best about Zenoti?** The staff are very encouraging and knowledgeable. They were there every time we faced any difficulties, and they always offered helpful support when we needed it. **What do you dislike about Zenoti?** They don’t offer human resources or time-off tracking features, which is something I was looking for. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has enabled us to move from three separate software packages to one. It combines our salon purchasing and scheduling, inventory management, reporting, and payroll into a single, easy-to-use system. As a result, it has reduced staff hours and improved profitability by lowering hourly payroll costs while also increasing guest satisfaction. ### 18. Highly Customizable, Streamlined Our Business **Rating:** 5.0/5.0 stars **Reviewed by:** Andres F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about Zenoti?** Ivorn and the team at zenoti have helped us tremendously with how customizable Zenoti is. It helps with management of day-to-day services and keeps everything intact, running the business smoothly. The initial setup was very easy because the team walked us through every step and made sure we understood the ins and outs of the services and software, including resources like Zenoti University. **What do you dislike about Zenoti?** Currently we don't have any negatives about zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps keep online bookings organized and streamlines both front and back end systems. I like its customizability, which aids in managing day-to-day services and keeps everything intact, ensuring the business runs smoothly. ### 19. Zenoti’s Support and Insights Helped Us Build a Profitable Spa Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie R. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2026 **What do you like best about Zenoti?** There are so many things to love about Zenoti, the customer support, education and set up are just a few. We are a new business and understanding what is most profitable for our business and what we are lacking was what made us choose Zenoti. Being able to see how other spas set up their business structure was a huge asset. **What do you dislike about Zenoti?** We would love to be able to include the providers who booth rent in the system. **What problems is Zenoti solving and how is that benefiting you?** Ease of appointment booking, scheduling, membership, retail... everything! ### 20. Reliable Platform with Amazing Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Noelia O. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2025 **What do you like best about Zenoti?** I appreciate how streamlined and intuitive Zenoti is. The implementation team provided exceptional support from day one, making the transition feel effortless. The ongoing guidance and quick follow-ups from our account manager, Vic Bahtia, have made the experience even better. **What do you dislike about Zenoti?** Some features have a learning curve at first, but with the help of the implementation team and Vic’s ongoing support, we’ve been able to navigate everything smoothly. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has helped us bring all parts of our business into one clear, organized system. Scheduling, memberships, payments, and guest communication now flow effortlessly. This has freed our team to focus more on delivering meaningful client experiences. The quick support from the implementation team and the steady bi-weekly guidance from our account manager, Vic Bahtia, ensure we stay aligned and growing with confidence. ### 21. Powerful for Spa Management, but UI Needs Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Aigerim B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zenoti?** I like Zenoti for its detailed reports which are really helpful. I also enjoy the multiple manipulations available in marketing, which give me more flexibility and options. Support is great! **What do you dislike about Zenoti?** The user interface needs improvement. The initial setup wasn't easy because migration takes a lot of time, and getting used to the new system is time-consuming, but the implementation team especially Sanal and Shamanth were very great help! **What problems is Zenoti solving and how is that benefiting you?** Zenoti manages bookings, payment systems, and customer relationships effectively. It provides detailed reports and offers multiple manipulations in marketing. ### 22. Feature-Rich and Constantly Improving for My Business Spa65 Thai Massage Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about Zenoti?** It offers a lot of features that relate to my business, and they’re actively adding even more features that are relevant to what I need. **What do you dislike about Zenoti?** Recently, I ran into a billing-related issue, and for some reason the billing team hasn’t reached out to me, even after several attempts on my end. **What problems is Zenoti solving and how is that benefiting you?** My biggest issue is scheduling, and Zenoti helps me generate reminders and manage appointments in a way that’s easy to use. ### 23. Feature-Rich Platform with Outstanding Support and AI **Rating:** 4.5/5.0 stars **Reviewed by:** Katie C. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2025 **What do you like best about Zenoti?** The many, many features. It has taken me weeks to feel like I understand it because there is so much complexity to the system. This can be good or back, but as long as you plan on a learning period, it is really slick. There are all the reports you'd ever need, the help team is incredible, the AI bot is so helpful in pulling information out when needed. This has been a great improvement from our previous system. **What do you dislike about Zenoti?** There is so much to it, it has been tricky to teach our team. The educational videos don't line up with the actual system, they just need to be updated. **What problems is Zenoti solving and how is that benefiting you?** Zenoti checked every single one of our boxes. It's easy to use for a hybrid salon, it's simple for clients to book, the team- Especially Jess & Ivorn have been so helpful. ### 24. Absolutely Worth The Switch **Rating:** 5.0/5.0 stars **Reviewed by:** Brady B. | Co-Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Zenoti?** We have loved that it is completely customizable. It is very feature heavy, and considerations have been given to almost every scenario due to the multiple clients on the platform and time in business. Much has already been thought through and there are solutions for 99% of what I needed in my business. I love the way we can categorize services into primary & secondary types for public display on our booking link. This helps new and existing clients find our services with ease. There are some pretty simple things that they offer that I didn't get with my old platform that I am loving. Electronic & redeemable gift cards online. A referral program with each client having an auto-generated unique code to share. Prompting for tips on select services with a provider but withholding on others. Multiple & automated waivers/forms based on appointment type. etc. Like I mentioned, these are all pretty standard but were features that were missing on my old platform. The migration of all my data, including payment tokens, forms, etc. was pretty impressive also. We have a ton of data, and I believe we will get it all to transfer. Having a dedicated account manager and migration specialist was crucial and they did a great job for us! Thanks Cami & Rakshith! Also, the platform has a little AI bot chat feature that is actually pretty solid. **What do you dislike about Zenoti?** At first, the quantity of features was a bit overwhelming. There are just so many things you can do and it’s easy to get lost in the sauce early on. That slowly resolves itself overtime and becomes more of a perk than a hinderance. I also wish that they had a direct phone line for their support team. Maybe they do but so far I have been chatting through the AI bot, then if I don't find an answer, it will give an option to connect to an agent, but it usually isn't very fast that someone connects. Once they do, they have been helpful with screenshots and have even sent links for a video call when needed. Absolutely worth the switch. We opted for a full migration package, and the team was super helpful. There is no way I would be doing all of this myself. Our staff is enjoying the platform and learning as we go! Some quirks here and there but there has yet to be a platform that handles our offerings as cohesively as Zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helped us with our lack of integration with our software and point of sale tool. It also eased our need for additional and customizable forms based on services. It has helped with automation of gift cards and referral programs. ### 25. Poor Reporting and Slow Support Without Heavy Customization **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Zenoti?** To be honest, nothing stands out. Things are not simple with this platform unless you have everything built custom. **What do you dislike about Zenoti?** The reporting capabilities are horrible unless you have EVERYTHING customized. Zenoti Help platform most always has challenges answering my questions and there are long delays in getting a resolution - only to be told we don't have that option, etc etc. and typically for something very simple like a date range on a report. **What problems is Zenoti solving and how is that benefiting you?** At present, nothing. ### 26. Easy Client-Facing Features with Great Growth Extras **Rating:** 4.5/5.0 stars **Reviewed by:** Sara B. | Practice Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about Zenoti?** Easy features for client facing side; great growth features and extras **What do you dislike about Zenoti?** the learning curve is STEEP at the beginning **What problems is Zenoti solving and how is that benefiting you?** collective reporting for corporate offices ### 27. Booker to Zenoti Migration **Rating:** 5.0/5.0 stars **Reviewed by:** Nickie R. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Zenoti?** Offers more features that are useful when booking that our previous software did not offer. Strong analytics and customizable reports. Online booking is much smoother as well for the guest. Our implementation team has been great to schedule daily calls with since going live to address any concerns or tweak our settings to work better with our needs. **What do you dislike about Zenoti?** It's taking a bit to learn all the features b/c there are so many! Couples and group appointments are different than what we are used to and is taking time adjusting to learning the new booking and taking payment procedure for these specific appointments. Also wish it was an option to show the time of the appointment on the actual appointment without hovering over it. (could be a setting we haven't seen yet tho) **What problems is Zenoti solving and how is that benefiting you?** better functionally when booking and checking out for our guests ### 28. Easy Reporting and Time Clock Corrections with Hyperconnect **Rating:** 4.0/5.0 stars **Reviewed by:** Holly E. | Salon leader, Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Zenoti?** The ease of reporting, time clock corrections, all the information that can be found on clients an Hyperconnect. **What do you dislike about Zenoti?** We are struggling with booking several services for one stylist and or assistants. A big complaint from service providers is the migration issues with service histidy. **What problems is Zenoti solving and how is that benefiting you?** They have been fantastic with support, each time we bring a challenge they are right there with solutions ### 29. Smooth transition to Zenoti because of Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Lindsey D. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 25, 2025 **What do you like best about Zenoti?** Sanal and Jesse were always available during the transition to jump on a call. Jesse is actually a business owner of a Barbershop which made it easy when talking barbershop lingo. Sanal was very patient with me and was great at setting everything up correctly. The software is allowing me to introduce Memberships to my customers across both locations and now I have a great app for my customers to download. There is so much to learn but definitely the right software to grow my business. I would recommend all Barbershop switching to Zenoti to ask for Sanal and Jesse. **What do you dislike about Zenoti?** Nothing at this moment. So far so good. **What problems is Zenoti solving and how is that benefiting you?** KPI Tracking is much more detailed in Zenoti. Membership setup as per my requirements. Manage multi locations. Staff working between locations. Inventory Management. ### 30. All-in-One Solution That Adapts Perfectly to My Business **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | Owner/ Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Zenoti?** I like that it has everything all in one place and it is customizable to help fit with my business. The team has been great helping with setup! **What do you dislike about Zenoti?** I do think the calendar could use some improvement on the way it looks. We come from Boulevard and I love their calendar a lot more. **What problems is Zenoti solving and how is that benefiting you?** Putting several platforms into 1: booking, payroll, emails, phone service. Helping me have 2 businesses with different names that are integrated and share information. Processing payments and the rates are better than my old company! ### 31. Switching to Zenoti was made easy with the dedicated support staff. **Rating:** 5.0/5.0 stars **Reviewed by:** Neil J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Zenoti?** Zenoti's forward thinking and focus on the emerging AI offerings are what made me switch. We also wanted to centralize and simplify all of our programs into one system. Our old software was powerful and honestly, really good. However any additional services like tips, payroll, and marketing was in a different add on program and it was getting too messy to administer. **What do you dislike about Zenoti?** Zenoti has a lot of really great features that our old software didn't handle as well. It also could use a few upgrades. for example, when navigating away from the home page to open the schedule, the schedule needs to open in a new tab. Many time I need to toggle back and forth between the appointment book and reference a report or some other piece of information and I can't because it closes out one page to open another. I have started to have two web pages with Zenoti running concurrently to be able to compare data on the appointment screen with anything other data. **What problems is Zenoti solving and how is that benefiting you?** Our goal is to become more efficient with our scheduling as well as having an AI voice receptionist to help with the constant issue of front desk staffing. ### 32. Effortless Patient Scheduling Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Tabatha F. | Patient Access, Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2025 **What do you like best about Zenoti?** I appreciate how simple it is to schedule a patient, as well as the wide range of features that Zenoti offers. **What do you dislike about Zenoti?** The current setup for charting on a patient makes it difficult to quickly determine who has already been charted on and who still needs to be. The system could be clearer in showing this information. **What problems is Zenoti solving and how is that benefiting you?** The process of customer service and patient check-out is smooth and efficient. As is the scheduling of patients ### 33. Billing issue resolved. **Rating:** 4.0/5.0 stars **Reviewed by:** robin a. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2026 **What do you like best about Zenoti?** The software is feature-rich and designed to support complex spa and clinic operations. **What do you dislike about Zenoti?** Billing and account changes required follow-up during our transition away from the platform. The matter was ultimately resolved. **What problems is Zenoti solving and how is that benefiting you?** Zenoti centralizes scheduling, point of sale, client records, and reporting into a single platform, which can streamline day-to-day operations for spa and clinic businesses, especially those with more complex workflows. ### 34. Professional Platform That Covers All Our Needs in One System **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel L. | manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2026 **What do you like best about Zenoti?** Very professional and the platform covers many different needs in one systems **What do you dislike about Zenoti?** Just a little bit complex at first, it takes a lot of time **What problems is Zenoti solving and how is that benefiting you?** It offers very comprehensive features for managing daily operations ### 35. Growing our salon with Zenoti. **Rating:** 5.0/5.0 stars **Reviewed by:** Joyce G. | Front Desk Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 03, 2025 **What do you like best about Zenoti?** Zenoti offers a wide variety of reporting options, which makes it easy to gain insights into different areas of our business. I especially appreciate the ability to create custom performance and analytics reports tailored to our specific needs. The Advanced Marketing feature is also a standout—it’s a great addition that helps us stay consistently connected with our guests while effectively promoting services and retail offerings **What do you dislike about Zenoti?** Dealing with customer support can be a frustrating experience. The AI chat often provides incorrect or irrelevant information, and when we do connect with a live support representative, the situation doesn't improve much. Whether it's via email or during a Zoom meeting, we find ourselves constantly repeating the same issues. Each time, it feels like we're starting from scratch—spending valuable time re-explaining the problem because the new support person isn’t up to speed. There appears to be a serious lack of internal communication and note-taking within the support team, which leads to wasted time and a lot of unnecessary back-and-forth. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps streamline many of the day-to-day operational challenges that come with running a service-based business. From appointment scheduling to inventory management and staff tracking, it centralizes our workflows and cuts down on manual processes. The ability to access real-time data and create custom reports helps us make smarter business decisions, faster. The marketing automation tools are especially valuable—they allow us to consistently engage with our guests through targeted promotions, reminders, and personalized campaigns, which has helped improve guest retention and boost retail and service sales. Overall, Zenoti has improved our efficiency, reduced administrative overhead, and allowed us to focus more on delivering an exceptional guest experience. ### 36. Effortless Scheduling with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Izzy G. **Reviewed Date:** November 24, 2025 **What do you like best about Zenoti?** I like that Zenoti is always helpful. Their team is always available to answer any questions that we may have, and they implement weekly meetings after go live to help us with any questions that we might have. The initial setup of Zenoti was really easy. There were several representatives who made sure that we were doing things on time and that I didn't have any questions about the setup process. **What do you dislike about Zenoti?** I think some of the booking wizards appear cluttered on the schedule, and the layout of the system could be a little better. **What problems is Zenoti solving and how is that benefiting you?** I use Zenoti for customer management and booking appointments, which helps us efficiently connect with clients and communicate using various services. ### 37. Intuitive Interface and Constant Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Zenoti?** I enjoy the interface, and the constant improvements from the dev team. **What do you dislike about Zenoti?** Sometimes getting glitches take a while to get fixed. **What problems is Zenoti solving and how is that benefiting you?** Because it’s a spa based software, it fits the needs better than hotel based softwares. ### 38. Thank you from Alaraah Haus! **Rating:** 5.0/5.0 stars **Reviewed by:** Destinie B. | Patient Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Zenoti?** I appreciate the patience Stephanie, Patrul, and Esther had with me during the hypercare weeks. It was a huge transition into Zenoti for myself and Alaraah Haus, but they answer every question and extended further assistance if they didn't have an answer right away. Zenoti also has a great amount of opportunity for businesses to thrive and unique features. **What do you dislike about Zenoti?** Zenoti can be overwhelming at first. It isn't easy to teach to employees, and training coworkers on it demands significant time and attention. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us manage our inventory effectively by ensuring it is always current and accurate. ### 39. Highly Customizable Templates Make Zenoti a Standout Choice **Rating:** 4.5/5.0 stars **Reviewed by:** Tara C. | Aesthetician and management, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Zenoti?** Zenoti gives you the flexibility to design your own templates for charting, as well as for nearly any other aspect you need, making it easy to tailor the experience to your preferences. **What do you dislike about Zenoti?** Completing a transaction or scheduling an appointment requires additional steps. **What problems is Zenoti solving and how is that benefiting you?** The integration of medical and spa services has been smooth and effortless. Managing patient paperwork and communication has become much simpler, making interactions much easier overall. ### 40. Fast, All-in-One Platform with Leading AI Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about Zenoti?** Fast, responsive, solid architecture. I like that the software is all-inclusive, from online booking, marketing, reviews, SMS and email communication, it is all contained inside the software system. They also seem to be leading the pack when it comes to AI features. **What do you dislike about Zenoti?** At the moment, I wouldn't say that I have any dislikes about Zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us by providing a software solution that is cutting-edge, customer-focused, and reliable for our guest care teams. ### 41. i LOVED working with a software team that listens **Rating:** 4.5/5.0 stars **Reviewed by:** Diadra D. | General Manager, Hospitality, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Zenoti?** The most helpful thing about zenoti is the custom marketplace on the website. Strong Reporting & Analytics was a bonus. Good for Scaling / Multi-Location. The Zenoti team was able to customize based on our culture and current business. I like that things like services, forms, waivers, E=loyalty/gift cards. Onboarding & Migration took a while but was done well. The Zenoti team is responsive, the migration (data, forms, payment tokens) and onboarding support has been very helpful. **What do you dislike about Zenoti?** The downside of Zenoti is there are a lot of features, which is good, but makes the system complex. Simple tasks sometimes require many steps, and features/settings are spread across multiple menus, which can get confusing. **What problems is Zenoti solving and how is that benefiting you?** It is solving the need for a full time emplolyee to capture bookings and tracking sales and commissions ### 42. ZENOTI Transformed Our Salon with Powerful Features and Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Zenoti?** We seriously love ZENOTI!! They have been the absolute best software we have used for our hair salon by far. The integrations and customization they offer is insane. I will say it does take a bit of a learning curve, but their support has been great and onboarding has helped. They are also coming out new features all the time. The level of reporting and marketing feature they have as well is also very in depth. We literally use this software daily, and we are fully onboard with them. **What do you dislike about Zenoti?** I would say it is a bit of a steep learning curve, and it helps to have a bit of technical skill. **What problems is Zenoti solving and how is that benefiting you?** They are moving very fast with the AI movement, so its been great to have a software that is on the right side of it! ### 43. Employer Using zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Beauty First S. | Executive Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Zenoti?** I have worked very closely with Jesse & Swarupa for a while now. They have been a great team in always helping me out with setting up a new zenoti center account, we open franchise centres all the time and i would not choose to communicate with anyone else. They make the process very easy and get things done quickly. I truly love using zenoti and whenever i get stuck, These 2 great team members, respond very quickly!! **What do you dislike about Zenoti?** I would like if the customer service chat box can be a little more effective and helpful. They take too long to respond and it takes following up a few times to finally get an answer. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is always coming up with easy and innovating reports and features and i really like how quick and easy everything is. ### 44. I am enjoying the many layers of Zenoti and uncovering what it can do week by week. **Rating:** 5.0/5.0 stars **Reviewed by:** Tracey K. | Salon owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Zenoti?** I like that it is so detailed in it's reporting and I am loving learning more and more each week and becoming confident in things like marketing, creating marketing lists and I can't wait to delve into more of what Zenoti has to offer. **What do you dislike about Zenoti?** I won't lie, it is a lot for a non technical person, but if you are patient with time you will get there. **What problems is Zenoti solving and how is that benefiting you?** When i set it up I will be able to send out offers to lapsed clients and offers to fill quiet spaces in the appointment books. I am looking forward to implementing loyalty points and refining my marketing with specific client lists. ### 45. Comprehensive and Complex Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Zenoti?** It has almost all aspects of having a health spa or clinic integrated such as point of service/booking, customer outreach, campaigns or even photo guidelines. Yashraj and Esther were both really helpful and followed up where our team may have lost track on onboarding too. **What do you dislike about Zenoti?** Since there are so many elements to Zenoti from forms to discount campaigns, it may take a while to review and understand even after onboarding. It is not easy for those who are beginning entrepreneurs and want to put in minimal effort. Be ready to learn + reference the help guides and communicate with the Zenoti team helping you. **What problems is Zenoti solving and how is that benefiting you?** We had issues integrating real-time guidelines to capture photos within the electronic forms into our previous software. We now can do that with ease. ### 46. Great experience with software that does so much. **Rating:** 5.0/5.0 stars **Reviewed by:** Dan M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Zenoti?** The amount of features is wonderful. We are able to do a lot more tasks and automate a lot of precesses. Ease of Use, Ease of Implementation, Customer Support, Number of Features. **What do you dislike about Zenoti?** Certain things that we are used to aren't there. For example, a short description of the procedure without going into it. **What problems is Zenoti solving and how is that benefiting you?** One of the main issues we had was booking appointments that have time scheduled for when the provider is not with the patient. Zenoti was able to address that issue very well. We are able to book more services online because of it. ### 47. Zenoti Onboarding **Rating:** 5.0/5.0 stars **Reviewed by:** Doug H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Zenoti?** The platform is robust and gives us the ability to track appointments and financial metrics in a way we weren't able to do using our old systems. I had excellent hands-on help with the onboarding team who listened to my concerns and walked me through step by step to ensure that we got everything set up the way we wanted before our go-live date. A special shout out to Puru who was very knowledgeable and extremely patient with me when I had questions or needed to make changes. I'm not sure we could have gotten across the finish line without his help! ..and he's still helping me learn more about some of the other features I haven't mastered yet. **What do you dislike about Zenoti?** I was surprised how many SMS credits we went through in the first week (we exhausted all 1000 included in our plan). These credits are expensive and the additional cost we are incurring is substantial. The sales -person made it seem like 1000 was plenty per month...it's not even close. Paying for these credits alone could double the monthly fee we pay for the program. I think Zenoti University could be improved. There are so many lessons that it becomes difficult to remember which lesson talked about a particular module or work flow that I need to review. It would be nice to have a directory or the ability to search for a specific instruction within a particular video without having to open multiple lessons before finding the right spot in the right lesson. Features: We utilize forms-on-the-fly quite a bit for lab reviews and lab requests. These forms are completed by a practitioner, then need to be emailed to the patient. Going thought the steps of opening and saving to a pdf take too much time.It would be nice to be able to email specific forms (both filled or not filled) directly from the expanded appointment on the forms tab or the patient profile. Currently only unfilled forms can be emailed and selecting the "email" icon sends all enabled service forms, not just the one next to the icon you select. It would be nice to have the ability to send emails from Hyper Connect. It would be nice to be able to navigate from an appointment listed under the patient profile to the schedule book via a hyperlink. **What problems is Zenoti solving and how is that benefiting you?** The previous owner of our MedSpa was running 4 different systems (PO, EMR, CRM, Photo Management) to do what Zenoti can do in one place. I am also planning to connect Quickbooks to Zenoti in the future. I like how robust the system is (although it makes it harder to learn). Having a tight history of appointments, invoices, inventory, and sales metrics is great, ### 48. Great Features and Support, But Monthly View Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay C. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about Zenoti?** very good features, easy to use, multiple API options, excellent support **What do you dislike about Zenoti?** monthly view not good,some work automation we need to pay extra like for eg Zapier, limited forms **What problems is Zenoti solving and how is that benefiting you?** We need a EMR that has everything including e scribe, API, great customer support ### 49. Highly Customizable and User-Friendly for Business Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2025 **What do you like best about Zenoti?** Very customizable to be able to do the things we need to as a business. Also is user-friendly and the University is helpful for our staff. **What do you dislike about Zenoti?** We sometimes run into things that Zenoti does not have the capability to do, for example machines cannot be connected to add-ons. **What problems is Zenoti solving and how is that benefiting you?** The HyperConnect is super helpful and being able to speak to clients while we are closed. ### 50. Zenoti the best booking software on the market **Rating:** 4.0/5.0 stars **Reviewed by:** diparna1 . | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2025 **What do you like best about Zenoti?** The platform offers a vast range of features, making it a comprehensive solution for managing appointments, payments, and customer data, point-of-sale (POS), inventory, employee scheduling, marketing all in a single platform.The booking process is fast, smooth, and incredibly well-organized, allowing us to capture all necessary client details seamlessly. The Customer Support team is excellent and provide support 24X 7 , especially Lydia , who have been really helpful .A special shoutout to Kirti, who went above and beyond to ensure we were supported every step of the way. **What do you dislike about Zenoti?** Zenoti can be quite complex to implement, and it might not be suitable for every business. To fully utilize its wide range of features, it requires a dedicated internal team to manage and support the system on an ongoing basis.The onboarding process can be very time intrusive, with many features needing detailed explanation. The initial setup demands a significant investment of time and resources to get everything running smoothly. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps us with "- Appointment booking , Booking scheduling , employee scheduling , Inventory , marketing , capturing client data , client forms . ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-28+14%3A29%3A27+-0500&secure%5Bsession_id%5D=2262599e-6fae-43e5-a1a3-c108fd94fb1b&secure%5Btoken%5D=c599286a8e8eb7f1c5e6c20441ce2f523f86825bbc83bfe12b59905c68547ee7&format=llm_user) ## Zenoti Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [Podium](https://www.g2.com/products/podium/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Vish](https://www.g2.com/products/vish/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (494 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (97 reviews)