--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 312 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 312 scale: '5' date_modified: '2026-09-23' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 312 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend Zenoti for its **exceptional customer support** , noting prompt responses and thorough guidance throughout the onboarding process. (42 reviews) - Users appreciate the **fantastic features** of Zenoti, highlighting clear communication and extensive customization options. (30 reviews) - Users value the **ease of use** of Zenoti, praising its intuitive features and seamless implementation support. (26 reviews) - Users find the **helpful support** from Zenoti's team, especially Ijaz, instrumental in navigating the system smoothly. (22 reviews) - Users appreciate the **extensive reporting features** of Zenoti, which enhance usability and provide comprehensive insights. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's setup and use quite challenging due to its **complexity** , making training and onboarding time-consuming. (12 reviews) - Users find the **complex setup** of Zenoti overwhelming, requiring significant time and resources for proper implementation. (12 reviews) - Users find that Zenoti has **poor usability** , making it challenging to navigate transactions and charting effectively. (9 reviews) - Users find Zenoti has **limited features** , which restricts certain functionalities and can complicate user experience. (7 reviews) - Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. (6 reviews) - Users face **app limitations** with Zenoti, struggling with integration capabilities and lack of essential features. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Great software and great team **Rating:** 5.0/5.0 stars **Reviewed by:** Kim C. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 08, 2025 **What do you like best about Zenoti?** I like all the different functions. I like the team. I like all the details it can gather. **What do you dislike about Zenoti?** Too many customizations. Backend not as user friendly. **What problems is Zenoti solving and how is that benefiting you?** It helps me get lots of data on customers and the text and email confirmations. ### 2. A very easy transition to this new software! **Rating:** 5.0/5.0 stars **Reviewed by:** Kerry K. | Chief Financial Officer, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 03, 2025 **What do you like best about Zenoti?** The team who assisted with our launch were extremely knowledgeable and helped us every step of the way. We launched ontime and on budget! Their training team was awesome and presented the information in a very easy to follow format plus created so many training tools that we can share with our staff. The system is very easy to use. It is a state of the art system and the reports are great that I use each day to manage the system. **What do you dislike about Zenoti?** There is nothing I dislike. My only small issue is that the implementation team was so very quick to help and spoiled us as our new daily team might take a day or so to assist. **What problems is Zenoti solving and how is that benefiting you?** Online booking tool is very helpful! ### 3. Great customizable product that can help you scale your business. You must spend time to learn it. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 23, 2025 **What do you like best about Zenoti?** All-in-one robust solution tailored to your spa business models. Incredible customer support, especially from Jesse, Ravi, Stefanie, Debashist, and Namita. If you have a complex business model, be ready to invest time and energy in working with your project manager and your product specialist. **What do you dislike about Zenoti?** We've got a very specific business model, and we needed to create a lot of workarounds to make it work. We hope that Zenoti will deliver a version of its software that features resources such as Private Spa Suites and not just therapists. **What problems is Zenoti solving and how is that benefiting you?** Decreasing our tech stack and having everything in one place: Reservation system, communication, check-in, check-out, gift cards. ### 4. Zenoti - The Only Way To Go **Rating:** 5.0/5.0 stars **Reviewed by:** Casey F. | CFO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 03, 2025 **What do you like best about Zenoti?** Zenoti has many features that we enjoy, the scheduling, online ability, the usability, the training, and most importantly the team at Zenoti! We were fortunate enough to have Ivorn help lead us through our onboarding and we cannot thank him enough for all his and his teams efforts to set us up for success with the ease of integration. To say we are glad we found Zenoti, is an understatement. **What do you dislike about Zenoti?** There is not anything we dislike currently. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is helping us to push sales through add ons at the time of check in and booking and also is helping us to create more in depth ways for the guests to benefit from using us as their go to Spa. ### 5. Loaded With Gems **Rating:** 4.0/5.0 stars **Reviewed by:** Nakia S. | Co-Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 11, 2025 **What do you like best about Zenoti?** Zenoti was incredibly hands-on throughout our onboarding process, which we truly appreciated. We love the wide range of features it offers, and even after a year, we're still discovering new tools. They provide small business owners with the resources and capabilities that give the feel of a big business. Having a dedicated Customer Success Manager, Sargam, has been invaluable. Her support has played a key role in our success with Zenoti. **What do you dislike about Zenoti?** This is a pretty complex system that can sometimes feel a little overwhelming, but Sargam is always there to assist wherever we need it. However, assistance through Zenoti Support can be a little challenging at times. It typically takes a long time to get a resolution and often the actual issue is misunderstood by the representative. Additionally, the invoicing process could be clearer and would benefit from a revamp. One feature we’d love to see is the ability to prevent new clients from booking with certain providers. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is providing appointment booking features, reporting, client management and POS. ### 6. Good Features and Functionality **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 29, 2025 **What do you like best about Zenoti?** Good features and functionality. Defintiely recommend **What do you dislike about Zenoti?** Can be costly if you're a smaller clinic. **What problems is Zenoti solving and how is that benefiting you?** online boookng, organized POS / CRM integration ### 7. A Challenging Journey with a Rewarding Outcome **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany P. | Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 13, 2025 **What do you like best about Zenoti?** AI, package tracking, employee features (clocking in and out), scheduling employees, automatic appointment reminders, online booking system and portal. Support from primary contacts and dealing with the same people. The frequency of calls and check ins helped to stay on task. **What do you dislike about Zenoti?** Integration challenges from previous software that arise, multiple services booked as individual blocks (would prefer them all as one so timing is not an issue). **What problems is Zenoti solving and how is that benefiting you?** AI, package tracking, gift card tracking, automatic text/email confirmations, managing calls/texts in one place (Hyperconnect). Adding new app. ### 8. Powerful Technology Supported Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna F. | CEO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 10, 2025 **What do you like best about Zenoti?** I like all the functions of Zenoti. It is thoughtful in operational needs and also in managerial needs in our business. It is even beyond our expectations as it is a very powerful and comprehensive system to manage our business and help our business grow. **What do you dislike about Zenoti?** Zenoti's payment rate could be more competitive. **What problems is Zenoti solving and how is that benefiting you?** Equipment conflict, accounting report (services and collections) and inventory ### 9. Frendly team and available all the time **Rating:** 5.0/5.0 stars **Reviewed by:** Véronique M. | Propriétaire et Directrice / Owner & Spa Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 22, 2025 **What do you like best about Zenoti?** The team is really responsive and listen carefully to fill our needs. Sudhanshu Muddu was instrumental in this complete new system for my SPA **What do you dislike about Zenoti?** Only that we can't schedule maximum working hours for our therapist so they do not get to many online reservations. **What problems is Zenoti solving and how is that benefiting you?** Solving my online reservations easyness and my internal management. I will have more booking and less errors in my management due to this new system ### 10. Great product for client facing purposes. **Rating:** 4.5/5.0 stars **Reviewed by:** Dana B. | VP Operations and Sales, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2025 **What do you like best about Zenoti?** Anything client facing is superior to our previous provider. Website and app are both easy for the client to follow. **What do you dislike about Zenoti?** There are a few discrepancies in the reporting. Limitations in the dashboard reporting preventing easy snapshots for management. **What problems is Zenoti solving and how is that benefiting you?** Ease of booking for our clients. The addition of an app has been extremely helpful. ### 11. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Angie M. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 03, 2025 **What do you like best about Zenoti?** During the onboarding process, Ijaz, has been such a great help! He is patient and informative as well as accommodating with my schedule. His follow up is exceptional! **What do you dislike about Zenoti?** We are new to Zenoti so no issues this far. **What problems is Zenoti solving and how is that benefiting you?** Inventory control, room management, provider management ### 12. Wonderful program and excellent team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 27, 2025 **What do you like best about Zenoti?** I have been working closely with the Zenoti team for about 6 months now and have been blown away by the professionalism, promptness, and intuitivity of both the system and the team behind it. No question is too simple, and no task too big. The regular check ins from our Success Manager, Kirti, have been incredibly helpful to ensure we are getting the most out of Zenoti. The features behind the program are endless, but not overwhelming with the support of the team and their wonderful advice. I would highly recommend Zenoti to those wanting to level up their business. **What do you dislike about Zenoti?** It can sometimes be slightly overengeneered for smaller businesses, but there are ways to work around it. **What problems is Zenoti solving and how is that benefiting you?** stock management, marketing ### 13. Pretty good software for medspa reporting and financial tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Marissa G. | Financial Controller, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 06, 2025 **What do you like best about Zenoti?** Pretty good standard reports for revenue recognition with packages and pricing **What do you dislike about Zenoti?** Lacking ability to modify reports and limitations within the system to get data out **What problems is Zenoti solving and how is that benefiting you?** Zenoti handles payments, inventory, and revenue reporting for our business ### 14. Great All in One Booking Software, Guest Management & Marketing Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Amy T. | Chief Operations Officer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 19, 2025 **What do you like best about Zenoti?** Easy user interface for all our team to use, from owner, to front desk, to operations and marketing. Much more user friendly and innovative than our prior software. **What do you dislike about Zenoti?** Just one small thing -which is limitation to sending transactional text to our guests. We like to send "batches" of the same text to certain guests post-treatment and can't do that with Zenoti and instead have to send them individually, which takes away from our front desk operations and efficiency. **What problems is Zenoti solving and how is that benefiting you?** Running a smooth daily MedSpa operations and we are already benefitting by using Zenoti with organized and efficient guest bookings, management and marketing. ### 15. I am very pleased with our account manager Vic who goes above and beyond to help us **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica F. | office manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 30, 2025 **What do you like best about Zenoti?** someone is always a quick chat away for any questions or concerns **What do you dislike about Zenoti?** sometimes the self-learning links are hard to follow step by step **What problems is Zenoti solving and how is that benefiting you?** implementing forms that I needed in the past was very helpful ### 16. Implementing this system was easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Oscar B. | COO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 16, 2025 **What do you like best about Zenoti?** The implementation team did a very good job and the system just works and performs. **What do you dislike about Zenoti?** There are developing better and better functions that I wish were available now but so far pretty happy with were they are **What problems is Zenoti solving and how is that benefiting you?** Zenoti has brought a more modern approach to our practice, we wanted to go fully digital on our forms and data capture and now thanks to Zenoti we are able to do that and more, another issue that it resolved was the integration with other platforms that we use, with their open API we are now able to have those interactions. ### 17. 5 stars for Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Jenyce K. | VP of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 30, 2025 **What do you like best about Zenoti?** the implementation process so far has been great! Ease of use. Customer Support. Number of features. **What do you dislike about Zenoti?** nothing to note for disliking zenoti and team **What problems is Zenoti solving and how is that benefiting you?** It provides all that we need for a medical spa business to be fully operational ### 18. Excellent software that keeps improving and making my business easier to operate **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 21, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** Zenoti has great marketing services built in and the customer service is incredible. I switched from Booker a few years ago and had a few other CRMs prior to that. Zenoti has better marketing, better customer support and is much easier to manage than previous software that we've used. **What do you dislike about Zenoti?** One feature that I am dying for is a deep link to custom gift cards. They've been doing great with deep links so I'm sure that this has to be on the horizon. This is especially helpful during the holidays. **What problems is Zenoti solving and how is that benefiting you?** Zenoti incorporates my email marketing, lead gen and CRM. I love the smart marketing feature that reaches out to customers based on previous services and also tried to fill slow days with pre set discounts. ### 19. Best business decision when expanding a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Hien G. | Owner/Esthetician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2025 **What do you like best about Zenoti?** Zenoti has been incredible with how clear their message was, how supportive they are- at all times and how precise their training is for myself and my staff. **What do you dislike about Zenoti?** There’s nothing I dislike yet. So fair, everything has been great. **What problems is Zenoti solving and how is that benefiting you?** Online booking, and being cloud based. ### 20. Zenoti is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey D. | Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 17, 2025 **What do you like best about Zenoti?** A all in one platform, from booking to payroll to marketing makes it easier to run a business. **What do you dislike about Zenoti?** Limitations on being able to make it super customized for my type of business. **What problems is Zenoti solving and how is that benefiting you?** All of them ### 21. Zenoti Onboarding Process **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Owner, Nurse Practitioner, Business Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 06, 2025 **What do you like best about Zenoti?** I'm still very new to Zenoti, but Puru has helped me every step of the way. Migration can be difficult, but he was very patient with me and answered all my questions so I felt comfortable using the system. **What do you dislike about Zenoti?** I don't have any dislikes yet. It seems to be a great platform for my needs! **What problems is Zenoti solving and how is that benefiting you?** We switched from another bigger name platform because some of the key functionality was missing that Zenoti offers. ### 22. Zenoti Senior Customer Success Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Leah W. | Practice Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 29, 2024 **What do you like best about Zenoti?** The amount of data we are able to pull for each section of our business. A high level of customization. Our customer success manager has been extremely helpful. Rarely do we have issues with the system not working properly. **What do you dislike about Zenoti?** Sometimes the amount of data we are able to pull can complicate things. Ex: If we are looking for how much money we have brought in a month, there could be 5 different reports that all show different numbers and it is difficult to understand why they are so different. **What problems is Zenoti solving and how is that benefiting you?** All systems in one. No need for multiple software systems. Online booking for our clients. Reporting. ### 23. 5 Start POS - Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | CEO, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2025 **What do you like best about Zenoti?** It is comprehensive and easy to use. There are many report options **What do you dislike about Zenoti?** It can get overwhelming because there is so much information but they have a great customer support team like Apratim who helps us out. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has a lot of useful reports to help manage the company resources. ### 24. Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Halle H. | Director of Spa, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 07, 2025 **What do you like best about Zenoti?** Zenoti truly is the best software platform. From Training to Marketing, it has everything you need. Sanal & Jesse were a great support. Our meetings set us up for great success! **What do you dislike about Zenoti?** No dislikes for me. I love the platform. **What problems is Zenoti solving and how is that benefiting you?** everything needed in spa industry. ### 25. Game Changer For Med Spas **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton S. | Practice Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 15, 2025 **What do you like best about Zenoti?** The integrations with other systems and the robust reporting make operations much easier and more efficient. The Product seems to be very user friendly so far. The support that we received during implementation was fantastic. The team was reachable and solved any issues quickly! **What do you dislike about Zenoti?** Zenoti is missing an element that we consider crucial to our industry. The ability to store medical history and medications in a patients profile in a way that allows these details to be auto-populated into the treatment forms. This is absolutely necessary for our providers when they are charting treatments. **What problems is Zenoti solving and how is that benefiting you?** Integration with other systems that create a seamless workflow for our staff. ### 26. Thank you, Rajesh and the Zenoti team, for your excellent work and unwavering support. **Rating:** 4.5/5.0 stars **Reviewed by:** Tabitha C. | VP of Implementation and Clinical Operations, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 02, 2024 **What do you like best about Zenoti?** We recently had the pleasure of working with Zenoti to build and implement their software across our healthcare system. Throughout the entire process, Rajesh and his team demonstrated exceptional responsiveness and professionalism. From the initial buildout to the implementation and rollout across our many clinics, the Zenoti team was consistently supportive and attentive to our needs. They provided timely solutions, were always willing to entertain our requests for enhancements, and ensured that the transition was smooth and efficient. Their dedication to customer service and their expertise in the field have greatly contributed to the success of our project. We are very pleased with the outcome and highly recommend Zenoti to other organizations looking for a reliable and responsive partner. Thank you, Rajesh and the Zenoti team, for your excellent work and unwavering support. **What do you dislike about Zenoti?** Timeliness of integrations or enhancements - this is typical of all EMR's. **What problems is Zenoti solving and how is that benefiting you?** Integration with EPerscribe, integration with GFE provider (Qualiphy) ### 27. Great software, very helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** charlie h. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 29, 2025 **What do you like best about Zenoti?** My support person Ijaz has been instrumental in getting our business off the ground! without his support our system would not be nearly as seamless. **What do you dislike about Zenoti?** Managerial software can be difficult to navigate. **What problems is Zenoti solving and how is that benefiting you?** EMR Problems. ### 28. Second Review and just as frustrated at this OUTDATED software ! **Rating:** 0.0/5.0 stars **Reviewed by:** Ski K. | Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 02, 2024 **What do you like best about Zenoti?** Nothing - support is awful. Glitchy all the time. **What do you dislike about Zenoti?** Just about everything. The software does NOT do any AUTO SAVING which is common and expected these days. On top of that - for example - you are building an email which is complex as hell - when you accidently hit a "menu button" like "reports" and it will take you there with NO PROMPT LIKE "ARE YOU SURE YOU WILL LOSE ALL UNSAVED DATA" --- SOOO CRAPPY say no to this software **What problems is Zenoti solving and how is that benefiting you?** NONE **Official Response from Sravan Kumar:** > Hi Ski, Thank you for taking the time to share your feedback about Zenoti. We regret to hear about your frustrations and challenges you’ve faced while using our software. We understand how critical a seamless and intuitive experience is, especially when it comes to features like auto-saving and usability while creating emails. Your experience does not reflect the high standards we aim to provide, and we regret the inconvenience this has caused you. We understand your Customer Success Manager has been in constant contact with you and the corporate team to schedule recurring calls where they will address your concerns and handle any brand-specific expectations. Your feedback plays a crucial role in helping us improve, and we are committed to improving your experience and finding solutions to the issues you’ve described. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. ### 29. Zenoti P.O.S System for Tricoci University **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Campus Director, Enterprise (> 1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2024 **What do you like best about Zenoti?** I appreciate the instant help from the chat box, or having many people I can reach out to for assistance. I get immediate responses and very clear instructions to troubleshoot everything. **What do you dislike about Zenoti?** I have not found any issues yet that have caused me to dislike Zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has solved many issues that I had with our previous POS system. 1. I can access Zenoti from anywhere to help even when I'm not at the Campus/salon 2. Students can see their appointments ahead of time 3. I can easily control what services and time durations for each student provider 4. Training new employees is EASY! I can have them watch the training demos rather than train them myself! ### 30. Review of Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Robert N. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 26, 2024 **What do you like best about Zenoti?** The onboarding process was very organized and easy to follow. The people were great to work with. Ijaz Ahmed was an amazing help - he has a wealth of knowledge about the Zenoti system and knew every answer off the top of his head. This would have been a painful process without his help. He was incredible! Very happy with him - he made it super easy to get migrated from our old system onto Zenoti. **What do you dislike about Zenoti?** It's a very robust (and sometimes complex) system, however Ijaz Ahmed made it easy to understand. He was a huge help. **What problems is Zenoti solving and how is that benefiting you?** Better features and functionality from previous system ### 31. Small Business support with Zenoti **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 03, 2025 **What do you like best about Zenoti?** Always available and have regular fortnightly catch ups to discuss business needs. **What do you dislike about Zenoti?** So much functionality it can become confusing. **What problems is Zenoti solving and how is that benefiting you?** Booking efficiency, client communication, marketing. ### 32. Zenoti has everything needed in a POS to efficiently run a practice **Rating:** 5.0/5.0 stars **Reviewed by:** Tami T. | Director of Implementation, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 10, 2024 **What do you like best about Zenoti?** Ease of scheduling, finding client information, check out process, and the numerous reports. When I have difficulty, customer support is very helpful. My rep Vic, is always responsive and either helps me himself or connects me with someone else who can help. **What do you dislike about Zenoti?** There's so much Zenoti offers, I often get overwhelmed by it all! **What problems is Zenoti solving and how is that benefiting you?** We are onboarding new clinics to Zenoti. That always comes with some glitches the Zenoti team quickly addresses. ### 33. BEST EXPERIENCE EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Frenda J. | Founder &CEO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 04, 2025 **What do you like best about Zenoti?** Zenoti has the best onboarding team! Jesse and Swarupa they are absolutely hidden gems to the company, they helped me to migrate the data from blvd to Zenoti so smoothly! Also they did something beyond their scope of their work, very nice! I highly recommend you should sign up with Zenoti if you are in beauty industry! **What do you dislike about Zenoti?** All good! Nothing to complain yet! Love it so much! **What problems is Zenoti solving and how is that benefiting you?** Everything! ### 34. Great Platform (1-month in) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 31, 2025 **What do you like best about Zenoti?** Super user friendly and allows for growth. **What do you dislike about Zenoti?** Extremely hard and time-consuming to do the initial business set-up. I am an owner and singular employee and the sales team did not discuss the amount of time on my end that it would take to build. It was overwhelming multiple times. It was worth it in the end, but the difficulty and time commitment almost made me abort. **What problems is Zenoti solving and how is that benefiting you?** I love that it is an all-in-one platform and will allow me unlimited growth options. ### 35. Great software company for a Med Spa! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 07, 2025 **What do you like best about Zenoti?** Zenoti is a well rounded company with several technical advances, allowing our med spa to use this system with ease. Prahbu and Esther made out transition seamless. We are so thankful to have had such an amazing transition team. **What do you dislike about Zenoti?** This system is great! However, I have found that the mobile app is a little more challenging as far as lag time and ease of use. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is allowing us to be a paperless and mobile company. ### 36. Powerful Software with Great Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Megan B. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 20, 2024 **What do you like best about Zenoti?** Zenoti can be endlessly customized - hundreds of options to set up the system the way you'd like and that works for your practice. We had a great experience with Esther and Stephanie who were our onboarding team - could not have done it without their patience and support and deep knowledge of the system! **What do you dislike about Zenoti?** The endless customization is also not particularly intuitive - which is why it is so crucial to have the awesome onboarding support. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helped us easily set up online scheduling, which makes appointments instantly available to those wanting to book. It integrated our marketing functions for easy future targeting and campaigns based on guest interest and previous visit history. It has complex and very detailed reports, which give us valuable business intelligence and meet our needs for financial reporting. It was very difficult (impossible) to find any other vendors that came close to having the same breadth and depth of reporting and financial functionality that matched our specific needs. ### 37. Zenoti Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Ryanne S. | Implementation Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 08, 2024 **What do you like best about Zenoti?** The ability to keep each center somewhat unique (services, products, etc.) - while being able to keep all info/reporting centralized in one platform. It is also such a user-friendly platform and the customer support is unmatched! They are quick to respond and always looking for solutions/ways to improve their platform. **What do you dislike about Zenoti?** There are some functionalities that we are unable to use with practices being so different from each other, but we are finding ways to incorporate these. **What problems is Zenoti solving and how is that benefiting you?** Our reporting was very inaccurate as practices were using different platforms. Zenoti has helped us centralize all of this info for more accurate reports and ease of use. ### 38. Great experience with Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 04, 2024 **What do you like best about Zenoti?** Zenoti is very robust software and our business was able to use it as a one-stop shop for our business needs. Really appreciated the reporting capabilities as well as the built-in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions. **What do you dislike about Zenoti?** Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business. **What problems is Zenoti solving and how is that benefiting you?** We used Zenoti for all aspects of running the business. Appointment scheduling, marketing, reporting, employee management, product and inventory management were all handled in Zenoti. ### 39. Manage appointments and reporting all in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 28, 2025 **What do you like best about Zenoti?** All-in-one platform: Manage appointments, point-of-sale (POS), inventory, employee scheduling, and reporting from a single system. **What do you dislike about Zenoti?** Interface is complex; new users need training at the start. **What problems is Zenoti solving and how is that benefiting you?** Double bookings, missed appointments, long wait times, and no-shows. ### 40. Incredible software for growing businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea T. | Practice Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 05, 2024 **What do you like best about Zenoti?** A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from. Overall Zenoti is a great software. We had outstanding support and assistance provided by Esther and Rajat our implementation team throughout the integration process. They were extremely responsive and always available to us. Thus far we have experienced a reliable performance through out our daily usage with very few issues and are looking forward to the new e-prescription option in the near future! **What do you dislike about Zenoti?** Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features. **What problems is Zenoti solving and how is that benefiting you?** We wanted an all-in-one solution for appointments, billing, POS, marketing, customer management, and reporting. ### 41. Rajesh is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly Y. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 23, 2024 **What do you like best about Zenoti?** I appreciate the detailed reporting and decrease in ability to make human error with this system. I am still new and working through all the kinks, but I can see that this is exactly what we have been looking for. The customer support has been great as well, we were assigned the absolute best, Rajesh Putta and I would highly recommend him! **What do you dislike about Zenoti?** I do wish there was more local support or someone that can come in to train office on how to use the system before implementation. A lot of that fell on me as the owner and I already have a very busy schedule, so that has been hard. I also suggest that you update your university videos as they are not always accurate. **What problems is Zenoti solving and how is that benefiting you?** Reporting and accurate product consumption. ### 42. Zenoti Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 20, 2024 **What do you like best about Zenoti?** Extremely robust program but easy to use **What do you dislike about Zenoti?** nothing. Zenoti onboarding was efficient **What problems is Zenoti solving and how is that benefiting you?** All in one solution from practice management to digital forms to marketing. ### 43. terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Jennifer A. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 28, 2024 **What do you like best about Zenoti?** Nothing. It has been an extremely difficult process, frustrating and disappointing **What do you dislike about Zenoti?** There is not a single feature that works the way described. They create "work arounds" each step of the way, which makes training and implementation a nightmare. It has literally been the worst experience since opening our med spa. Customer service is international and will take days, weeks, and MONTHS to resolve issues. Clunky, unnecessarily difficult, not user or practice friendly. **What problems is Zenoti solving and how is that benefiting you?** Zenoti claimed to be able to manage our memberships, loyalty program, and store front. It's been 6 months of trial and error- we look unprofessional and incompetent since switching to zenoti **Official Response from Sravan Kumar:** > Hi Jennifer, Thank you for taking the time to review Zenoti. We regret to hear your implementation and training experience didn't meet our high standards, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand it’s critical for your med spa to have a reliable and efficient software system in place, especially when it comes to managing memberships, loyalty programs, and storefront operations, and we’re disappointed to hear we fell short of your expectations. We are dedicated to identifying the root causes of these issues and developing effective solutions to address your concerns. Our customer success team has reached out directly to learn more about the issues you described and rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. ### 44. Worth the switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh S. | Director of Operations, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 10, 2025 **What do you like best about Zenoti?** Zenoti has features that made a lot of sense for our business and our clients. **What do you dislike about Zenoti?** There's a bit of a learning curve, but that comes with learning any new system. **What problems is Zenoti solving and how is that benefiting you?** Zenoti makes managing our clients and our inventory much easier than other systems. ### 45. Migration success! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Technical Program Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 04, 2024 **What do you like best about Zenoti?** Great enterprise controls. Wonderful migration and support teams. Great flexibility to accommodate our existing workflows. Perfect platform to help us standardize our practices! **What do you dislike about Zenoti?** Multiple project management softwares in addition to our own was a little cumbersome in the migration process. **What problems is Zenoti solving and how is that benefiting you?** It helps us see the full picture of our platform's performance, manage our users at an enterprise level, and develop consistency in our workflows. These operational improvements are helping us streamline our SOPs, improve ease of access to vital information, and standardize location-to-location. ### 46. Great customer service. Built for your needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa A. | Marketing Coordinator, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 14, 2024 **What do you like best about Zenoti?** The implementation team is highly responsive and can assist you with any of your concerns with starting up! Purva and Esther from our implementation team were incredibly helpful in the startup of our Zenoti system. They outlined all our tasks and were able to accommodate any last-minute meeting requests and questions our team had. The system can be intimidating, but Zenoti offers a full University base with courses on different job areas and also offers live Q&A and training sessions every week. The interface also has a live chat and a smart bot to answer quick questions about the system. Although we had several questions for Zenoti, they were able to help with any hiccups along the way promptly. Zenoti is a huge step up from other booking software, with customization in anything from guest forms, to charting, and reports. The system allows you to run marketing within the platform and lets you customize email campaigns and text campaigns for your guests. The system is fairly straightforward to use for booking. The booking platform for guests is easy and stores all the information needed for clients. **What do you dislike about Zenoti?** Note that some of the integration team may be located in other time zones and response times can vary depending. Zenoti is fairly complex in comparison to other booking services, so there is a learning curve for the team to go over. Some integrations may be more complex due to all customizations. The integration process is quite lengthy and time-consuming, so it is essential to have a team ready to dedicate time to the Zenoti integration! **What problems is Zenoti solving and how is that benefiting you?** - Advanced charting capabilities. Allowing our nurses to chart quickly and efficiently without having to scan or hand write any charting or consent forms. - Ease of booking: no need for guests to go on a branded booking website and go through multiple clicks - Communication: all-in-one platform allows for marketing to be done on Zenoti, text message marketing and email marketing - Inventory control: ease of coordination with Shopify, updating in-store inventory as Shopify is updated. ### 47. Zenoti Software **Rating:** 5.0/5.0 stars **Reviewed by:** Maryann C. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** February 04, 2025 **What do you like best about Zenoti?** All in one capabilities such as scheduling, marketing, multiple offices, inventory, reportscustomer support **What do you dislike about Zenoti?** customer support delay with AI, expensive, software glitches **What problems is Zenoti solving and how is that benefiting you?** setting up the web store ### 48. A+ Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Practice Coordinator, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 11, 2024 **What do you like best about Zenoti?** We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). Jennifer Wall was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with Esther and Purva. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support! **What do you dislike about Zenoti?** Nothing yet as we are still early in the integration process. **What problems is Zenoti solving and how is that benefiting you?** They are assisting us with the buildout of our personalized app which will allow for scheduling and purchasing products. ### 49. Great Platform and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 04, 2025 **What do you like best about Zenoti?** Very Smart platform and amazing support from Sanal and Jesse **What do you dislike about Zenoti?** Reports should be more personalized to your business needs. Also, adding a messaging system with the team, when they log in they can see the updates. **What problems is Zenoti solving and how is that benefiting you?** the marketing ### 50. Amazing Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney E. | Assistant Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 07, 2024 **What do you like best about Zenoti?** Amazing support teams help you switch from your current system to theirs. I worked with Kaprisha & Yogesh and had the most amazing experience. They kept me on track and I could not have completed this process without their expertise. **What do you dislike about Zenoti?** Nothing! I do not have any complaints about Zenoti at this time. **What problems is Zenoti solving and how is that benefiting you?** Zenoti allows me to book multiple treatments into the same appointment. It also tracks package redemption and memberships for us which is a huge relief! Our previous EMR system did not do this and it was painful if someone forgot to update a chart note with the correct number of treatments remaining. ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=3&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-09-23+18%3A45%3A59+-0500&secure%5Bsession_id%5D=877f225e-dabf-4402-8831-00942abf4721&secure%5Btoken%5D=89393289ab16f2a00bd577fc1690ad26453c9876e72bbbbc0d566b9c39ce6547&format=llm_user) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management - Commission Management - Booth Rental Management - Reputation Management - Marketing Management - Reviews Management - Discount Management - Calendar Management - Client Management - Payroll Management - Gift Card Management - Wait List Management - Promotions Management - Availability Management - Appointment Management - Booking Management - Credit Card Management - Email Management - Practice Management - Staff Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends - Task Scheduling - Automated Scheduling **Practice Management** - Patient Records - Photo Management - Patient Portal - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Additional Functionality** - Online Booking - Point of Sale (POS) - Customizable Forms - Email Reminders - Email Marketing - Third-Party Integrations - SMS Messaging - For Barbershops - Social Media Integration - Customizable Reports - Loyalty Program - Mobile Alerts - Calendar Sync - Credit Card Processing - Customer History - Generative AI - Performance Metrics - Alerts/Notifications - Customizable Templates - Confirmations/Reminders - Referral Tracking - Real-Time Reporting - Customizable Branding - Website Integration - Activity Dashboard - API - AI Copilot - Customer Database - Electronic Payments - SMS Marketing - Inventory Tracking - Client Profiles - Multi-Location - Reporting & Statistics - Client Portal - Data Import/Export - SOAP notes - In-Person Payments - Reporting/Analytics - Contact Database - Reminders - Debit/Credit Card Processing - Multiple User Accounts - Availability Indicator - Payment Processing - Transaction History - SMS Reminders - Recurring Appointments - Billing & Invoicing - Customer Mobile App - Waitlist Status Tracking - Electronic Forms - For Salons and Spas - Mobile Access - Online Store - Drag & Drop - Client Database - Barcode/Ticket Scanning - Payroll & Commissions **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (391 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (114 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.8/5.0 (561 reviews)