# UXCam Reviews **Vendor:** UXCam **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 211 ## About UXCam UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more. ## UXCam Pros & Cons **What users like:** - Users find UXCam's **session replay** invaluable for understanding user behavior and improving app functionality effectively. (8 reviews) - Users rave about the **awesome customer support** , highlighting its excellent assistance through chat and timely responses. (6 reviews) - Users value the **error tracking capabilities** of UXCam, enabling quick identification and resolution of app issues. (6 reviews) - Users value the **efficient session tracking** of UXCam, allowing seamless oversight and identification of app issues. (6 reviews) - Users value the **clear insights from heatmaps** , enhancing understanding of user interactions and improving app design swiftly. (5 reviews) - Users value the **valuable insights** provided by UXCam, enhancing product understanding and improving user experience effectively. (5 reviews) - Personalization (4 reviews) - Users value **session recordings** in UXCam, providing essential insights into user interactions and improving app design. (4 reviews) - Session Recordings (4 reviews) - User Insights (4 reviews) **What users dislike:** - Users find the **dashboard overwhelming** due to excessive data and poor user-friendliness, requiring significant improvement time. (3 reviews) - Users find the **search difficulty** frustrating due to limited filters and cumbersome dashboard navigation. (3 reviews) - Users find the **cluttered interface** overwhelming, suggesting the need for simplification to reduce information overload. (2 reviews) - Users find the **data overload** in the dashboard overwhelming, suggesting it could benefit from simplification. (2 reviews) - Users find the **filtering issues** and limited dashboard usability a challenge for deeper analytics and tracking. (2 reviews) - Users find the **information overload** in UXCam overwhelming, making it confusing and less accessible for designers. (2 reviews) - Users find the **learning curve steep** due to a daunting interface and overwhelming dashboard with extensive data. (2 reviews) - Users experience **performance impact** from session recordings, leading to slower load times and occasional unavailability of recordings. (2 reviews) - Users find a **steep learning curve** in UXCam, requiring significant effort to understand features and achieve desired results. (2 reviews) - Dashboard Usability (1 reviews) ## UXCam Reviews ### 1. Great tool to understand user behaviour **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay S. | Customer Success Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about UXCam?** uxcam makes it really easy to see how users interact with our product. The session recordings and heatmaps give clear insights into where users get stuck and what they click on and how they move through the app. It helps us improve our design and fix issues faster **What do you dislike about UXCam?** The dashboard can feel a little overwhelming at first because there’s so much data **What problems is UXCam solving and how is that benefiting you?** uxcam helps us understand user pain points without guessing. We can see real user journeys, find bugs quickly and improve the overall experience of our app. It saves our team time and makes our product decisions more data driven ### 2. Flexibility on my Plan **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos T. | UX/UI Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UXCam?** I like the insights it provides as well as the crashes. The most important for me are the qualitative data it gathers from the user sessions. I love the recommendations for generating quick dashboards as well as the information it recommends. The integration is very simple and easy, as a basic integration. Also the ease of implementation was helpful for my dev team. Customer support is AWESOME, I´ve been using the chat everytime and it provide excelent information. I use it on my day to day basis, to gather information for my App on different countries **What do you dislike about UXCam?** Currently my COO and I are the ones we are using and have full acces, since he is the owner he is the only one able to stop the recordings overall so we don´t exceed and get overages. I would like to have that access as well, since it´s difficult for me to be reaching out my COO everytime. **What problems is UXCam solving and how is that benefiting you?** Able to followup on the churn and drop offs from the users. ### 3. Great Tool for Startups to Understand User Behavior & Growth **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay A. | Founder / Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about UXCam?** As a pre-revenue startup, finding the right analyics tool that balances functionality and affordability was key for us, and UXCam has been a perfect fit. UXCam provides solid insights into user behavior and key conversion metrics. Their session replays, and funnel analytics have been invaluable for providing visibility into early user behavior, identifying pain points and optimizing our app experience to drive us towards Product Market Fit. What sets them apart: 1. The pricing is startup-friendly, making it an great choice for teams at our stage 2. The Onboarding and setup was easy -- integration took hardly any time and we saw events firing right away without any hiccups. Key for a small team with limited resources. 4. Their support team has been very helpful and responsive **What do you dislike about UXCam?** There are a few areas that could be better. For one, the depth of analytics compared to tools like Mixpanel or Amplitude isn’t as extensive, particularly when it comes to advanced event tracking and segmentation. Additionally, while the interface is user-friendly, it can sometimes feel a bit limited for more granular customizations or deeper funnel analysis. Another drawback is that the heatmaps and session replays, can take longer to load than expected and can be a bit choppy. However for a startup looking to understand user behavior and grow they check all the boxes. **What problems is UXCam solving and how is that benefiting you?** The problem that UXCam is really helping with is understanding our users and identifying product gaps. Before using it, we were flying blind—making decisions based on assumptions rather than real insights. Now, we’re able to: 1) Understand user behavior in detail, which helps us prioritize what to build (and what not to build) based on actual usage. 2) Augment our qualitative user research with data-driven insights, giving us a more holistic view of our users’ needs. 3) Clearly identify points of drop-off in the user journey, allowing us to address friction areas and improve overall retention. 4) Leverage session replays to have a real-time windown into seeing exactly how users interact with our app. With UXCam, we’ve moved from guesswork to informed decisions, and it’s been a huge difference maker in helping us refine our product and deliver a better experience. ### 4. Recording is strong point of UXCAM in my opinion, record feature is quit mature comparing to others **Rating:** 5.0/5.0 stars **Reviewed by:** บวรรัตน์ . | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about UXCam?** Recording feature, fast and friendly support at Slack channel, **What do you dislike about UXCam?** Would be great if we have module to visualize data as bar, chart, etc. So we can have complete set of data tools. For me currently, I use MoEngage to visual data as graph or bar charts. But in detail, I would use UXCAM to see recording to understand why **What problems is UXCam solving and how is that benefiting you?** I use funnel analysis to pinpoint problems or high drop-off point. I use heat-map to check area users might mis understand and click in the area that cannot be clicked. So to say, heat-map is tool for me to improve UXUI. Session recording is great tool for me to go through user behavior, to see why or which step of the page that users drop-off. All will be used to optimize journey. ### 5. Pideky Trade Marketing with UXCam **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina U. | Digital Trade Marketing Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UXCam?** It is a very useful platform for Pideky. It provides us with information about user behavior within the app and this allows us to make improvements in different aspects and increase the probability of purchase and user retention. It is very easy to use, we always have support from the Uxcam team in the construction of dashboards or funnels. We use it with a lot o frecuency to measure how the strategy is performing **What do you dislike about UXCam?** We all speak spanish, we have a good english level but it will be nice if we have some features in others lenguages **What problems is UXCam solving and how is that benefiting you?** Know how customers are using the app and let us improve the screens and trade marketing ### 6. Great tool for understanding user behavior, needs more AI automation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UXCam?** I like it because to compare with other apps that i used in the past. It's a way more easier to help me interact with things that i didn't have any experience before. Data is not easy for me to track but UX Cam gave me a way to understand it easier such as Visualization, Funnels, Heatmap...etc. Especially, i truly appreaciate their customer support whenever i need or make a question via support center. Big respects for CS team! **What do you dislike about UXCam?** I've been thinking - it'd be really great if UX Cam could step up their AI game. Sometimes I'm swamped with work and can't go through all the session recordings. Having some smart AI that could pick out the important stuff would be such a time-saver for me. **What problems is UXCam solving and how is that benefiting you?** My job as UX/UI designer so i before making a design decision, i've no benchmarks to rely on when talking with stakeholders for example. Using UX Cam as a part of my working day that helps me track even the data about the screens, how many step users took, why the design patterns make user confused. As a product nowadays have changed so quickly, my goal is making a design updates that helps users less spending on their task, more productive and UX Cam is a big part of it ### 7. good for checking the end users behavior on app when you don't have access to end user physically **Rating:** 3.5/5.0 stars **Reviewed by:** Adithya S. | Android developer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 23, 2024 **What do you like best about UXCam?** - Checking how a certain feature is used by the end user - Heatmaps to chcek the usage of every screen - Debugging the end user crashes, it's easyto reprouce a crash when identitifed on UXCAM **What do you dislike about UXCam?** The filters aren't that great and dahboard is not very user friendly **What problems is UXCam solving and how is that benefiting you?** - Easy to see if the feature adoption is as expected,how does a user interact with UI elements, is the UX for the feature as planned. - Easy to debug crashes using session replays - Check time for conversion, where are the blockers in a flow ### 8. Track the app usage stats and recordings seamlessly. **Rating:** 4.5/5.0 stars **Reviewed by:** Nagaraj M. | Quality Analyst Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UXCam?** We often see some weird random issues which are difficult to reproduce, but tracking it down from what actions led to the issue or crash via UXCam is a game changer for us. **What do you dislike about UXCam?** I guess the license for more recordings/stats is slightly expensive and we run out of the limit very soon every monthly cycle. **What problems is UXCam solving and how is that benefiting you?** Analytics is the gibbest benefit. Tracking the funnels gives a big insight in deriving the KPIs. Go-to for the Product Managers and techies alike. ### 9. A very powerful research tool **Rating:** 4.0/5.0 stars **Reviewed by:** Sofia F. | UX Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about UXCam?** The dashboards/funnels you can build, filters, and different audiences, depending on what you want to delve into. Also, customer service at any time to clear up any doubts. **What do you dislike about UXCam?** At first, I found it a bit difficult to understand the interface and how some things work. But afterwards, with practice, you get used to it. **What problems is UXCam solving and how is that benefiting you?** The tool helps you delve into preliminary hypotheses you may have about the use of your product, and to find solutions to address them. ### 10. Amazing platform to help with data, insights and UX improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Juliana L. | Sr Product Designer, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about UXCam?** The organization and data we achieve with the dashboard, funnel, userflow quickly and effectively, in addition to the recordings that help complement all the inputs for each journey within the app. Furthermore, the support provided by the team, whether by our consultant or support, is quick and helps a lot. **What do you dislike about UXCam?** Few things, I would like to be able to see a slightly more detailed heatmap, in addition to an integration via AI, so being able to "summarize" the insights from the sessions would be very useful too. **What problems is UXCam solving and how is that benefiting you?** We are obtaining qualitative data regarding our journey, this helps to make more conscious improvements to the business that will benefit users. ### 11. Game changer **Rating:** 4.0/5.0 stars **Reviewed by:** Eldhose M. | Lead software QA, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2025 **What do you like best about UXCam?** To see the pp users recording and collect the details of their device **What do you dislike about UXCam?** Some time, the recording wont be available **What problems is UXCam solving and how is that benefiting you?** Helps to replicate the issue that the customer reported ### 12. Excellent Pideky experience **Rating:** 4.5/5.0 stars **Reviewed by:** Veronica A. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about UXCam?** All the informations that I can find about my clients. **What do you dislike about UXCam?** In general terms it's easy to to use, but I need a lot of time to improve my dashboards. **What problems is UXCam solving and how is that benefiting you?** Uxcam help us to improve our decitions and generate actions in the purchase funnel of the clients. ### 13. Genuinely helped me understand my users more **Rating:** 4.0/5.0 stars **Reviewed by:** Lailla E. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about UXCam?** Sessions recordings is the absolute best feature of UXCam, being able to watch how users use the app and easily toggle through the events is amazing. Data alone can never give you this information! In addition, their customer support is brilliant. When I've had issues, they'll reply straight away and take a lot of time to work with me, often sharing screenshots, videos and speaking to product teams. They also take feedback well, and one of the things I requested got implemented in a few weeks. Fab! **What do you dislike about UXCam?** Pricing could be better. Whilst the product is amazing, and the sessions are a must have, the monthly pricing is a bit expensive when you compare against analytics tools. Hopefully they introduce more complex tiering that allows you to pick and choose what features you want to pay for. **What problems is UXCam solving and how is that benefiting you?** Helps me identify churn, drop offs and why users do things the way they do. ### 14. Solid app tool for understanding my users even better! **Rating:** 4.5/5.0 stars **Reviewed by:** Karol S. | Enterprise (> 1000 emp.) **Reviewed Date:** May 13, 2024 **What do you like best about UXCam?** As an UX designer, the detailed user session recordings provide important insights into customer behavior, identifying areas for improvement in our ecommerce platform. Also, heatmaps offer a quick and visually intuitive way to understand user interaction patterns, allowing us to prioritize enhancements effectively. The ability to segment and analyze user data helps us tailor our strategies to specific customer segments too; **What do you dislike about UXCam?** I believe that newcomers may find the UXCam interface a bit daunting sometimes, requiring a period of adjustment to fully understand its features and functionalities. And unfortunately there is no available version for websites which limitates our ux design work by obtaining information only from the app and not from our website as well. **What problems is UXCam solving and how is that benefiting you?** UXCam has been an important tool for our new white label case, identifying the profile of our users, their pain points, limitations and points for improvement. ### 15. About the use of the UXCam platform by Webmotors **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about UXCam?** Dashboards provided through the tool. I believe that both the creation of the dashboards and the ease of finding the data are essential for our daily activities, in addition to the excellent support provided by our Account Manager Stefano. **What do you dislike about UXCam?** 1. At first glance, that is, the first contact with the tool seems to have MANY DATA but it is not so easy to obtain them. It is really necessary to have the help of a manager to assist us. 2. Changing the data to 5 years should be a default setting for all clients. 3. The Retention should be a standard dashboard available to all users. **What problems is UXCam solving and how is that benefiting you?** Currently, we have 12 data platforms in the company, but all of them require "tagging" configuration to function correctly. In the case of UXCam, with few configurations, it was possible to obtain a wealth of data. ### 16. UXCam is excellent for monitoring customer experience **Rating:** 5.0/5.0 stars **Reviewed by:** Edu R. | Head de Experiência, Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about UXCam?** The ease of initial integration is surprising, generating insights very quickly with little effort. The analysis views are also very versatile, allowing for quick visualization of insights with the potential to transform the customer journey in the products. **What do you dislike about UXCam?** The fact that there are so many options ends up causing some difficulty during the first uses of the tool. **What problems is UXCam solving and how is that benefiting you?** UX has helped my team to truly monitor our customers' journey. We are able to analyze funnels, monitor sessions, and significantly reduce the number of incidents and conflicts in the journey. ### 17. UX Cam review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about UXCam?** I like tracking the sessions and how you don't have to sit through heaps of data. You can skip to when they make movements **What do you dislike about UXCam?** It is filled with lots of info. I think it can be simplified down so it's not info overload when you first open it **What problems is UXCam solving and how is that benefiting you?** Helps us troubleshoot when customers are having issues with the app ### 18. Best in the industry **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about UXCam?** Best tool to review customer sessions/recordings and events. Really helpful to investigate and resolve any issues on a daily basis. Integration is not so complex along with their amazing support team. **What do you dislike about UXCam?** It takes some time get use to it but again not so much **What problems is UXCam solving and how is that benefiting you?** It gets very easy to replicate any reported issues with the help of sessions. ### 19. A blessing for a UX researcher **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about UXCam?** UXCam helps you track complete app funnel very smoothly, and also through it we came to learn some of our app bugs which were not reported earlier. **What do you dislike about UXCam?** So far, I haven't really came across any such downside of using UXCam. **What problems is UXCam solving and how is that benefiting you?** Learning the reasons behind negative funnel of user conversion, is how UXCam is helping my team,. ### 20. Solid tool for app session recordings! **Rating:** 4.5/5.0 stars **Reviewed by:** Aman P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2024 **What do you like best about UXCam?** 1. Pretty straightforward implementation to tag screens and features for analysis 2. No drop on app performance post UXCam integration 3. Interface makes it easy to track user interaction over multiple sessions 4. Rage taps are pretty accurate **What do you dislike about UXCam?** 1. Sometimes recordings take a while (upto 2-3 days) to upload and reflect on the dashboard 2. At times, recordings are blacked out and no information can be extracted from them (low single digit% of recordings) but I guess that's part and parcel of any session recording tool **What problems is UXCam solving and how is that benefiting you?** Session recordings help us analyze - 1. User behaviour - Where are users hesitating to continue, where do they need support, etc 2. Product support - At times, we recieve support tickets which are not super clear where the user is facing problem. Session recordings help us bypass multiple comms with the user ### 21. The easiest way to understand my user. **Rating:** 5.0/5.0 stars **Reviewed by:** Allan B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about UXCam?** UXCAM allows me to easily observe user behavior from different perspectives, with features that complement each other and generate functional reports for better decision-making. Additionally, I want to highlight the support and guidance provided by the company, demonstrating their interest in the results achieved at each interval. **What do you dislike about UXCam?** The session counting occurs when the application is on-screen, and if it is moved to the background on the user's device, the session is considered finished, which hinders the grouping of information in some specific cases. **What problems is UXCam solving and how is that benefiting you?** We have always struggled with conducting interviews, usability tests, and some activities with our users, due to our clients' extremely limited time. Thus, UXCAM has allowed us to analyze user behavior in a much simplified manner. Today, we have initiatives to meet our clients' needs based on real data. ### 22. A smooth transition with UXCam to elevate UX @ Gigin **Rating:** 4.5/5.0 stars **Reviewed by:** Raj K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2024 **What do you like best about UXCam?** The intuitive design and user-friendly interface have made it easily adoptable for our team, allowing us to quickly leverage its powerful session replays and heatmaps. These features have provided us with invaluable insights into user behavior, significantly enhancing the job search and application experience on Gigin. It provides the base for our weekly product review meets. Was personally quite invested in the recent funnel redesign and had a great user feedback session with Nadia prior to the feature release. **What do you dislike about UXCam?** There's not much to dislike about UXCam. There's so much potential to unlock that we're still exploring what UXCam can do. Initially, we were concerned about the learning curve, but the intuitive design and accessible customer support have made even the advanced features more approachable than expected. **What problems is UXCam solving and how is that benefiting you?** Understanding User Behavior, escpecially considering we design for the next billion users. Before UXCam, we had a limited view of how users interacted with our job board app. UXCam’s session replays and heatmaps have provided us with a detailed understanding of user behavior, revealing not just where users click but also their navigation patterns, preferences, and pain points. This deep insight allows us to make user-centric improvements, enhancing the overall user experience. ### 23. Complete tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2024 **What do you like best about UXCam?** They are adding the web part, so that everything is more integrated. **What do you dislike about UXCam?** At the moment, I don't see anything that is unpleasant. **What problems is UXCam solving and how is that benefiting you?** Knowing if a feature is used and how the client adopts it ### 24. Good support is more important the product itself **Rating:** 4.5/5.0 stars **Reviewed by:** Arya A. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2024 **What do you like best about UXCam?** We chose UXCam among other options (like Mixpanel, Crazy Egg, Appsee, LogRocket, Smartlook). The product is working well and smoothly, we are happy with UXcam and the choice that we made. but more important is their support when facing issues or having questions. **What do you dislike about UXCam?** not that much so far. probably some reports need more description **What problems is UXCam solving and how is that benefiting you?** Our end users are not educated that much, and their experience with technologies is not that much. So, learning about their needs and behavior is very important to us and UXCam is playing an important role in achieving this ### 25. Incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Xavier P. | User Interface Designer (UI Designer), Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UXCam?** In my work as a product designer, it has helped me understand the areas for improvement in the product I am working on, understand the metrics related to the users requesting the product, and identify areas for improvement. **What do you dislike about UXCam?** There are so many tools that it can be a bit confusing, and they are more focused on developers than on designers. **What problems is UXCam solving and how is that benefiting you?** It helped me understand where the errors were occurring, improve this part, and thus achieve better conversion. ### 26. Very useful tool for the App **Rating:** 4.5/5.0 stars **Reviewed by:** Paula T. | Enterprise (> 1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about UXCam?** It allows us to track in detail the experience our users have. On several occasions, we have been able to detect errors that were occurring thanks to UX Cam monitoring. The CSM helps us make the most of it and is always attentive to any need. **What do you dislike about UXCam?** It is necessary to integrate the SDK and that involves development team time and dependency on releases. **What problems is UXCam solving and how is that benefiting you?** It is the only tool where we can see the real use of our App, this helps us identify areas for improvement and better understand our users. ### 27. Very straightforward. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Luxury Goods & Jewelry | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2024 **What do you like best about UXCam?** Easy to navigate, find sessions, device details and capabilities to identify issues on our app. **What do you dislike about UXCam?** they dont have an app which makes it difficult to manage without a laptop **What problems is UXCam solving and how is that benefiting you?** ease to identify customer sessions where users faced issues ### 28. Still learning **Rating:** 3.5/5.0 stars **Reviewed by:** Aline S. | UX Researcher Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2024 **What do you like best about UXCam?** The fact that it allows us to analyze our app and have an account manager very close to us. **What do you dislike about UXCam?** The main difficulty is popularizing and scaling its use. This is primarily because we still have flaws in the tagging of our products. That way, we have a lot of trouble in finding the screens and events we need. In this scenario, we can't get any help from our side, or from UX Cam, because we can't specify to our account manager the screens and events that we have trouble locating for. On top of this, the solution's interface is not so clear for non-experts. I feel that users are overwhelmed by not being able to understand and find what they need first hand and give up using the solution. Tutorials and even more dedicated support would be key. Secondly, I think UX Cam lacks solution to categorize and store highlights and insights. I think Hotjar has better solutions in this area. **What problems is UXCam solving and how is that benefiting you?** When we identified some friction in the journey through internal dashs, we were able to go to the UX Cam and look for more qualitative information. ### 29. Perfect tool for mobile app tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Léa D. | Product & UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about UXCam?** The tool is very customizable, the ability to create multiple dashboard with multiple reports with filters and segements is great and a time saver daily. I also like the ability to set custom user or event properties, and the integration is hassle free for the developpers. The customer success manager that manages our accounts is always available for any questions or feedback that I have. **What do you dislike about UXCam?** The main issue I have is with the "skip inactivity" feature in the recordings, but I have been assured that the team is working on it. **What problems is UXCam solving and how is that benefiting you?** Being able to see how users use our mobile app and finding new product opportunities. UXCam is a must have tool for our product roadmap. ### 30. Brilliant tool that's helped me understand my users and improve the ux of our app **Rating:** 4.5/5.0 stars **Reviewed by:** Stephen H. | Product Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about UXCam?** Very versatile tool with a range of features that help with reliability, UX, testing, etc. The SDK is light and hasn't affected perfomance. Customer support is also excellent. **What do you dislike about UXCam?** It's not possible to capture 100% of sessions at the moment, so for some data analysis purposes, other means are required. **What problems is UXCam solving and how is that benefiting you?** Reliability monitoring. Testing of new features and releases. Improving UX. ### 31. UX cam it’s a useful tool for product analysis **Rating:** 4.0/5.0 stars **Reviewed by:** Cristy T. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 07, 2023 **What do you like best about UXCam?** I like how UXCAM has so many features to understand better your users in your app. Events, screens, session, rage tap. **What do you dislike about UXCam?** I dislike how complex it's to understand everything and the gap between dev and designer to achieve the same goals. For example: I want to measure a specific trigger, and I need to understand how everything works to do the right request to my dev. Would be useful an UXCAM academy or a PRO or Lite version. It's a little overwhelmed everything **What problems is UXCam solving and how is that benefiting you?** Understand how the user interact with our app and do improvements. Have realistic data of the user interaction ### 32. As good as you customize it **Rating:** 4.0/5.0 stars **Reviewed by:** Lenia R. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2024 **What do you like best about UXCam?** That you can customize everything, you get information LIVE from your users, yoy can map anything and keep alerted about many aspects of your product. It could be as simple or as complex as you need it to be, because have an easy integratios. Your imagination is the limit. The custom support is a lovely team you can always keep contact with. **What do you dislike about UXCam?** Bad is that you might be lost if you do not have a very detailled structure of screens or triggers, you need to make a big work in to your own product and developers, just to use UXcam the best way and take advantage of it. **What problems is UXCam solving and how is that benefiting you?** When i need to see an specific problem is happening, i can see inmediatly on UXcam, so i can identify anything and work to fix it with the team. ### 33. Easy to get started with and a great tool for product quality checks as well **Rating:** 4.5/5.0 stars **Reviewed by:** Alex N. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 14, 2024 **What do you like best about UXCam?** We initially considered UXCam for UX research, but the tool has a lot of potential in helping the QA team as well. Easy to learn and customize, there are a few tutorials available online apart from their docs and they host a good onboarding session for new users, every month. Just getting started with UXCam, but the experience has been only positive so far. **What do you dislike about UXCam?** Would like to see some more flexibility and customizations possible in the (pricing) plans; luckily the customer success team is trully fast and provides some good solutions to help their clients even in such cases. **What problems is UXCam solving and how is that benefiting you?** User experience research, product quality assurance validations ### 34. UX CAM helped justify the continuous improvement and redesign of our app **Rating:** 5.0/5.0 stars **Reviewed by:** Lucia R. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about UXCam?** Mainly, the great team we have formed between Enviaflores and UX CAM, despite the time zone difference, has always been available to help us. At the same time, we have also been committed to following up on improvements to their platform. As a Product Designer, in charge of the improvement and redesign of the application, UX CAM has helped me enormously, along with other analytics platforms, in decision-making and in identifying issues that turn into short and large-scale projects. The platform is intuitive for me and, at the same time, presents challenges to the application team to make the most of its features and thus improve our customers' experience. To date, we have launched more than 10 continuous improvement projects in the application, which have had a significant impact on both the user experience and the timing, as well as the company's revenue. In summary, I highly recommend the platform. A piece of advice for clients or new clients: regardless of whether you are already a client, don't expect everything to be handed to you on a silver platter. If you have concerns or something that can contribute to the platform to make the most of it, talk to the team. I believe that has been the key to our excellent work with UX CAM; more than clients, we are a team. **What do you dislike about UXCam?** Not being able to have them close and meet the team in person haha, no, actually, it's a platform that, in the time we've been using it, has learned the need to constantly improve. There is no perfect platform, and the last thing I asked them, like my letter to Santa, was to provide me with a tool to get direct feedback from customers. For example, like on Instagram, when you're on a screen and you shake your phone, it asks if something is happening and allows you to explain what's going on. Despite having a call center team that is in close contact with the customer, this type of tool would help us more to understand what the user needs on specific screens and to quickly address issues. **What problems is UXCam solving and how is that benefiting you?** Identifying flows that encounter problems when viewing crashalitycs has helped us a lot in putting out fires of bugs or development crashes. Likewise, it contributes to the push and improvement of the app. ### 35. UXCam Experience Feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** June 12, 2024 **What do you like best about UXCam?** User Session Recording: UXCam records user sessions, allowing you to see exactly how users interact with your app. This helps identify pain points and areas for improvement. **What do you dislike about UXCam?** Performance Impact: Recording user sessions and collecting detailed analytics can sometimes impact the performance of the app, leading to slower load times or increased resource consumption. **What problems is UXCam solving and how is that benefiting you?** Understanding User Behavior: UXCam solves the problem of understanding how users interact with an app. By recording user sessions, it offers detailed insights into user actions. Benefit: Accurate data reporting ### 36. Awesome Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UXCam?** The tool's ability to capture device activity really helps us identify the root of the issue and guide us to the best approach to resolving not only our customers' issues but also our app's technical issues. The app is very easy to operate and integrate. **What do you dislike about UXCam?** There were missing dates, and there was no search bar to easily locate the session. **What problems is UXCam solving and how is that benefiting you?** UXcam helps us validate and identify the customer's issues while navigating the app and guides us to the right approach to fixing our app. ### 37. Uxcam provide exceptional in depth data and it eases the process of analyzing my problem. **Rating:** 5.0/5.0 stars **Reviewed by:** Dennis M. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2024 **What do you like best about UXCam?** The UI is easy to use, the customer service is exceptional. It eases the process of analyzing way too much. **What do you dislike about UXCam?** Nothing yet so far. The experience has been quite amazing. The service is quite pricy for where we live. Considering we live in third world country. **What problems is UXCam solving and how is that benefiting you?** Analyzing why my retention rate falls. This is very good and amazing ### 38. Wonderful software that offers valuable insights into user interactions **Rating:** 5.0/5.0 stars **Reviewed by:** Krissenda C. | EScalation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UXCam?** Number one is that UXCam is very easy to use. It enhances our understanding of Healthcare Professionals' interactions with the app. With its great features such as recordings, heatmaps, and conversion funnel analytics, this tool empowers our teams to make informed decisions aimed at optimizing user experience. With this tool, we can provide a better, if not great, customer support experience to our clients and customers. **What do you dislike about UXCam?** I cant think of any at the moment. All it's features are great in my opinion **What problems is UXCam solving and how is that benefiting you?** Session replay allows us to see exactly how our users interact with our website or the app in real-time. Love seeing their mouse movements, clicks, scrolls, and other actions. This helps us determine if a dispute is valid caused by a bug or what. ### 39. Expressive recording!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cherie Mae C. | Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about UXCam?** What I like about UXCam is the accurate recording of our customer interactions. I also value UXCam as an exceptional mobile app that provides convenient access to our platform recordings. The UXCam app is also user-friendly. I highly recommend it to other companies for effective data logging. **What do you dislike about UXCam?** I haven't encountered any issues or problems while using the app. **What problems is UXCam solving and how is that benefiting you?** I think UXCam is solving our customer gaps because UXCam consistently addresses our company's challenges, particularly in understanding and improving the user experience. The platform also serves as a valuable repository of insights into how our users interact with our platform. In my opinion, this app enhances our overall customer experience, providing significant benefits not only for me but for all users within our company. ### 40. Cool stuff! Tracking made easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennie D. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 23, 2023 **What do you like best about UXCam?** It makes my work easier when I need to investigate what really happened on the app. I can see when the user has difficulty using it or the exact button they are clicking. Their support is also amazing. The implementation process in UXCam is remarkably straightforward, ensuring ease of integration and user-friendly setup. **What do you dislike about UXCam?** I've been using UXcam for more than a year now and It has a lot of features but sometimes there will be delays in the system, especially when the data you were looking for just happened. **What problems is UXCam solving and how is that benefiting you?** "It aids in our investigation of whether the worker is utilizing our app correctly and enables us to validate their claims when reporting any experienced app issues. ### 41. Amazing tool **Rating:** 4.5/5.0 stars **Reviewed by:** Joel F. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 08, 2023 **What do you like best about UXCam?** UXCam has been indespensible for us--we have a mobile ecommerce app, and being able to view users' sessions has been incredible for product, sales/marketing, customer support, engineering, and design. Aggregating all the information in dashboards has provided us with amazing insights that help us drive business decisions. We had a lot of difficulty finding an analytics platform like this that supported React Native--UXCam was one of the only ones out there, and at an affordable price point. **What do you dislike about UXCam?** There are only 2 things I wish UXCam did better: 1) Stack traces for crashes and app issues for React Native is returned in the native device code (e.g. Java for Android) and is contextualized through that lens, which is not helpful for our debugging. It would be much better if it was useful for our React Native (Javascript-only) engineers to review. 2) Dashboards could be more powerful. They have great data grouping/filtering functionality, but I would like to have the ability to layer on additional dimensions to build the types of reports that I'd like. As it stands, rather than having a single report to provide an insight, I have to create 2-3 separate reports that are similar, and view them side by side in context of one another to get the perspective I'm looking for. **What problems is UXCam solving and how is that benefiting you?** We needed a mobile analytics tool for React Native, that also had a session replay feature, at an affordable price point as we are an early-stage startup. UXCam has checked all the boxes for us and has been indespensible for product, sales/marketing, customer support, engineering, and design. **Official Response from Ikram Benaddi:** > Hi Joel ! Thank you so much for your kind review, we're very happy our dashboard is providing you with amazing insights especially for a start up! Our engineering team really works hard to provide the best for every framework out there and will be bringing improvements to React Native but I will make sure to send over your feedback. We are actually in the process of improving our dashboards. We would love to hear more your thoughts on what would be valuable for you, feel free to reach out to us and hop on a call with one of our product team members. Thanks! :) ### 42. UXCam has helped the UX team bring data to decision making **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about UXCam?** UXCam is pretty straightforward to use for non-technical people. My team loves using funnels to find steps with drop-offs and then view sessions to learn what caused them. Custom dashboards are also a win, we use them to understand issues and errors over time, visits to specific screens, etc. We use it on a daily basis. One of the best things about UXCam has been the customer support team. They are always available to answer any questions and have been very understanding, patient and accommodating to the specific needs of our procurement process. **What do you dislike about UXCam?** There is very little I don't like, I wish there was a way to keep recording screen visits without recording sessions. Integration was fairly easy but it did take our developers longer than expected. If you are constantly iterating on your product you will need to consider team capacity for screen and event tagging every time, but this is expected. **What problems is UXCam solving and how is that benefiting you?** UXCam is helping us understand problems with conversion and it is also helping us understand how our users are using our app. ### 43. Essential **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UXCam?** It's an essential feature to track an user's journey through a mobile application. **What do you dislike about UXCam?** Some sessions can take a lot of time to show on dashboard. **What problems is UXCam solving and how is that benefiting you?** We are trying to find why some users aren't reaching some screens. We can now track exactly what they are doing and improving the UX. ### 44. It was truly enlightening to use UXCam for our product and experience team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about UXCam?** The most useful are the events and user sessions, I think that solves many needs for finding information and too many advantages, empowering decision-making based on data and even measuring performance. **What do you dislike about UXCam?** I think I would sometimes like to have more ability to make manual changes for important things like smart events and to be able to organize the dashboards, since in our case we have many products and teams and require more detailed organization. **What problems is UXCam solving and how is that benefiting you?** This question is not so clear to me. ### 45. A solid integration for any mobile product! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenn R. | Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about UXCam?** UXCam is the first tool that I found that worked with React Native mobile applications to capture user session information. I have now used this at two different companies. I have been impressed with the customer service, the ease at which to integrate and implement, and the data that we recieve. **What do you dislike about UXCam?** Only downside I can really think of is how cumbersome it can be to obfuscate only some fields, versus all or all of a certain type. **What problems is UXCam solving and how is that benefiting you?** UXCam helps us troubleshoot tickets as well as getting anyaltics for rage taps, version adoption, and more. ### 46. Very full program to track the UX in app **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie V. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about UXCam?** Very useful to validate the user experience, detect anomalies, freezes and crashes, so we can act quickly on custumer support. I use this program every day to understand the users behaviours and design solutions and new experiences. You can see your users sessions and validat information. The implementation is really easy for Front End Developers. Once you start using UXCam, you'll definetly going to integrate it as an step in your UX design process. **What do you dislike about UXCam?** It's so complete that it's a lot to process, but once you start using it, it becomes really easy. **What problems is UXCam solving and how is that benefiting you?** Identify bugs quickly, compare freezes and crashes in diferent app versions, undestand the users interaction with the app, validate UX designs, rage taps and difficulties with tasks, amount of users and views. ### 47. Great tool to get insights from the app users **Rating:** 4.5/5.0 stars **Reviewed by:** Özgür G. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 27, 2024 **What do you like best about UXCam?** I can quickly understand user behavior and get important insights into app usage. **What do you dislike about UXCam?** It can be slow sometimes due to the heavy amount of data. **What problems is UXCam solving and how is that benefiting you?** Understand app usage such as the number of screen views, clicks, session replays, heatmaps and conversion. ### 48. A tool worth considering **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about UXCam?** Detailed Session Recordings: Get a firsthand look at how users navigate your app with comprehensive session recordings. Ease of Use: Easy to use and implement to get detailed in-app analytics. **What do you dislike about UXCam?** Pricing may be not best suited for start ups or small organisation, **What problems is UXCam solving and how is that benefiting you?** Understanding User Behavior & Pain paints: Informed decisions for optimizing user flows and overall experience. Prioritizing Development & Informed Decision: Focus on critical issues based on real user interactions and feedback. Strategic decisions backed by valuable user insights. Boosting User Engagement:Tailoring the app to user preferences for increased engagement. ### 49. UXCam helps me to understand the user behavior and improve mobile performance **Rating:** 4.5/5.0 stars **Reviewed by:** Erick A. | Sub Gerente de Canales Alternativos, Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2024 **What do you like best about UXCam?** Session recording, analytics, freezing and UI Crashes **What do you dislike about UXCam?** You can improve your dashboard and filters **What problems is UXCam solving and how is that benefiting you?** I can see UX step by step and I can understand where I need to improve ### 50. Source of truth **Rating:** 4.5/5.0 stars **Reviewed by:** Mae Anne C. | SME, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2023 **What do you like best about UXCam?** We can double check app issues reported by customers. Through checking recorded sessions, it allows us to improve our processes and standard operating procedures by identifying possible errors and user issues encountered. **What do you dislike about UXCam?** So far, I could not think of anything. Uxcam has been a great help to us. **What problems is UXCam solving and how is that benefiting you?** Verifying customers claims of application issues they've encountered. Additionally, it helped us solve app users issues faster and provide immediate help and resolution. ## UXCam Discussions - [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) - 1 comment - [View UXCam pricing details and edition comparison](https://www.g2.com/products/uxcam/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+05%3A35%3A39+-0500&secure%5Bsession_id%5D=b30355cc-9c96-4d5a-a90d-0c933b3d26cb&secure%5Btoken%5D=93a1d62eaa7e1467446b3f7a319b38944e71f74496731f8f713a96d5c61b3e31&format=llm_user) ## UXCam Features **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Crash Data** - Report Generation - Crash Solutions - Analytics **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Variation Testing** - A/B Testing - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top UXCam Alternatives - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,030 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)