# UXPressia Reviews **Vendor:** UXPressia **Category:** [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) **Average Rating:** 4.5/5.0 **Total Reviews:** 37 ## About UXPressia UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features \* Templates library spanning multiple domains \* AI-powered generation of journey maps and personas from research data \* AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning \* Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas \* User roles and teams for structured collaboration \* Team library for reusable touchpoints, channels, images, and other CX elements \* Multiple personas within journeys and projects \* Design View for organizing journeys and personas in a clear hierarchy \* Secure sharing: email and password-protected direct links \* Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics \* Version history for tracking iterations and changes \* Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights \* Export options: PNG, PDF, CSV, PPTX \* Branding options for consistent presentation \* Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free. ## UXPressia Pros & Cons **What users like:** - Users value the **ease of learning** with UXPressia, aided by simple tools and abundant how-to resources. (1 reviews) - Users appreciate the **ease of use** of UXPressia, finding it efficient for creating user flows and journey maps. (1 reviews) - Users love the **easy creation** of journeys with UXPressia, enjoying its intuitive and customizable design features. (1 reviews) - Users appreciate the **user-friendly functionality** of UXPressia, finding it effective for mapping customer journeys and service blueprints. (1 reviews) - Users value the **helpful resources** provided by UXPressia, enhancing their experience through simplicity and informative content. (1 reviews) - Users find the **intuitive design** of UXPressia ideal for effortlessly creating tailored customer journeys and collaborating seamlessly. (1 reviews) - Simple (1 reviews) **What users dislike:** - Users find **difficult navigation** in UXPressia's presentation mode, hindering their ability to smoothly interact with the map. (1 reviews) - Users find **navigation and presentation mode cumbersome** , limiting the overall user experience despite its useful features. (1 reviews) - Users are frustrated by the **high cost** of UXPressia, especially after the free trial ends without access to their work. (1 reviews) - Users find **integration issues** frustrating, wishing for smoother navigation and more connectivity with tools like Dovetail. (1 reviews) - Users desire more **flexibility and integrations** in UXPressia, particularly for customizing cards and enhancing presentation mode. (1 reviews) - Tool Limitations (1 reviews) ## UXPressia Reviews ### 1. One of the best mapping tools **Rating:** 3.5/5.0 stars **Reviewed by:** Cat R. | Service Designer, Lego® Serious Play® Facilitator & Coach, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about UXPressia?** I love that you can actually make user flows that show interactions between personas. The functionality is easy to use and doesn't overcomplicate things. I have used basically every mapping software out there (I was actually hired to review these tools for a UX team) and I always come back UXpressia as it does what I need from customer journeys right through to Service Blueprinting. **What do you dislike about UXPressia?** I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - it's a little clunky when trying to navigate the map. It would be awesome if you could have more integrations - I would love to have this integrated with Dovetail as this is where we store all our insights. **What problems is UXPressia solving and how is that benefiting you?** I deal with a lot of complex customer/service experiences and systems with my clients. UXpressia allows me to synthesise and visualise complexity in a way that is tangible and understandable. It allows me to help my clients see problems from a customer's POV, as well as being able to understand the tech, people and processes that must align to deliver on the customer's expectations. ### 2. Easy Journey Building with an Intuitive, Editable UI **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about UXPressia?** It's easy to create journeys and the UI is easy to edit **What do you dislike about UXPressia?** On one occasion all of our journeys just disappeared. The team sorted quickly, but it was unnerving **What problems is UXPressia solving and how is that benefiting you?** Quick creation of journeys. Templates for thinking ### 3. Great to draw value **Rating:** 4.0/5.0 stars **Reviewed by:** Juan C. | CEO Fitness CX, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UXPressia?** The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can create tailored journeys To easily draw and create diagrams/journeys is the best **What do you dislike about UXPressia?** I'm missing more collaborative functionalities like task assignment, task follow ups, easiness to nest journeys, more intuitive dashboards maybe. I guess it needs more call to action features. I feel UXPressia sits in the middle between Miro and Theydo. (all this feedback is from a positive angle 😀) **What problems is UXPressia solving and how is that benefiting you?** - showing customers their current improvement opportunities within their current customer journeys - helping customers to get alignment - It helps me to build deliverables as the outcome of the workshops I do - it saves me a lot of time ### 4. Intuitive and very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Michael B. | Founder & Senior Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2024 **What do you like best about UXPressia?** I am an instructor and offer Customer Journey Mapping training courses. I always use UXPressia in my training courses because it is easy to use and intuitive. I don't need to spend half the course explaining to my students how to use the tool! It is easy to configure and is always being improved upon. It's a tool that can easily be used on a day-to-day basis as a CX Manager or other stakeholders to update and improve their customer journey. Easy to use in teams as a collaborative tool also. Great product. **What do you dislike about UXPressia?** I haven't found any negatives since I have been using the tool. **What problems is UXPressia solving and how is that benefiting you?** It allows me to demostrate very clearly how to create valuable customer journey maps, thereby allowing my students and customers to improve their cutsomers' journeys adding value to their customers and their own organizations. The fact that it is easy to use as a collaborative tool means that it is easy to use in teams, just as journey maps should. ### 5. UXPressia: An effective cloud-based customer experience management platform **Rating:** 5.0/5.0 stars **Reviewed by:** Imran N. | Engineering Intern, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2025 **What do you like best about UXPressia?** It has many resources such as personas, for example. **What do you dislike about UXPressia?** I dislike having to pay for UXPressia and not being able to view my work after the free trial. **What problems is UXPressia solving and how is that benefiting you?** It helps with various templates for CJMs and personas. ### 6. User friendly app for CJM and Persona Development **Rating:** 5.0/5.0 stars **Reviewed by:** Lim T. | Student in customer experience and analytics, Enterprise (> 1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about UXPressia?** User friendly app that is printable into pdf and jpg format. The app have CJM and persona development functions that is customisable to specifications. There is also subscribed education academy to learn more about CJM, Persona and Interviewing techniques. Uxpressia is possibly the only one app and the best for CJM and personas. 👍 **What do you dislike about UXPressia?** There is no mobile app for phones or iPad - much of the mapping has to be created on websites using desktop or notebook **What problems is UXPressia solving and how is that benefiting you?** UXPressia is easy to use and able to export to A3 size, unlike Miro canvas, excel or ppt format which is troublesome to combine all my CJM into one sheet of paper ### 7. Excellent tools, excellent support, excellent results in short while **Rating:** 5.0/5.0 stars **Reviewed by:** Leonardo Omobola K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2024 **What do you like best about UXPressia?** The simplicity of the tools, the informative events, the tons of how-to videos on Youtube. **What do you dislike about UXPressia?** There is nothing I dislike currently, an easy win I can recommend is adding more industry specific icons for channels. **What problems is UXPressia solving and how is that benefiting you?** Helping me create decent personas and user journeys very quickly. ### 8. Relevant for describing and visualizing a customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** mahdi M. | Consultant Growth Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2024 **What do you like best about UXPressia?** Simple tool: no need for specialized training to use it. Possibility to work in a team. Responsive support. **What do you dislike about UXPressia?** There are third-party tools missing to integrate into the platform to work faster (image banks, Canva, etc.) **What problems is UXPressia solving and how is that benefiting you?** Allows for precise understanding of interactions with the brand/product. Quick to use ### 9. Makes UX research happen faster **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2024 **What do you like best about UXPressia?** There's less busywork in building customer stories and maps, which leaves more time for us for deeper user research studies. It's very easy to get started and the flexibility of the layouts provide a good structured way to get our ideas. The implementation of the sentiment charts is good – again, very easy to link up personae to build out a more complete customer journey. **What do you dislike about UXPressia?** There are some teething bugs around process channels getting cropped, and perhaps more customisation options for the icons will be great. Most significantly, allowing for deeper integration with tools such as Figma will be wonderful – easy cross-linking, insertion of live views, perhaps. **What problems is UXPressia solving and how is that benefiting you?** In the education setting, it is allowing my students to better understand the process of journey mapping and using that to inform their design decisions further down the line. ### 10. A powerful platform to discover unmet customer needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about UXPressia?** I like how comprehensive yet simple is mapping a customer experience map with UXPressia. More than 450 engineering students in my Technology Innovation courses at university have used this platform to identify unmet customer needs in an industry. I highly recommend UXPressia to anybody who wants an efficient tool to help them build a well-crafted User Experience Map and shed light on potential user pain points. **What do you dislike about UXPressia?** Sometimes the system has mistakenly downgraded the educational account and students haven't been able to access their projects. However, this been a minor issue, since the support team has quickly fixed the problem. **What problems is UXPressia solving and how is that benefiting you?** UXPressia is a powerful tool to visually represent the findings unveiled in the research of customer needs. ### 11. Excellent support for education **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew C. | Course Leader, Bachelor of Hospitality Management, Mid-Market (51-1000 emp.) **Reviewed Date:** February 26, 2024 **What do you like best about UXPressia?** The UXPressia platform has been a wonderful, easy to use tool to teach customer journey mapping to a group of undergraduate hospitality management students. In a short 12-week semester, students have time to learn about the concept of CJM and then implement UXPressia into an important final-year project. The support documents mean that they have reference points when I am not available. **What do you dislike about UXPressia?** I have never had any issues, and it is a significant improvement on the previous platform that I used. **What problems is UXPressia solving and how is that benefiting you?** UXPressia enables students to think ahead and plan customer journeys for designated project ideas. ### 12. UX Mapping Review **Rating:** 4.5/5.0 stars **Reviewed by:** Gene G. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 01, 2024 **What do you like best about UXPressia?** The ability to add storyboards to my journey maps **What do you dislike about UXPressia?** I really dislike the price and it can be confusing how to use the app. **What problems is UXPressia solving and how is that benefiting you?** It helps me build extensive and in-depth journey maps. ### 13. UXPressia easy to work with CJM tool **Rating:** 5.0/5.0 stars **Reviewed by:** Kim M. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2024 **What do you like best about UXPressia?** UXPressia is an easy to work with - yet comprehensive - Customer Journey Mapping and Persona Creation tool. **What do you dislike about UXPressia?** The CJM and Persona templates review function could be enhanced so to get a better sense of the template before committing to a certain template. **What problems is UXPressia solving and how is that benefiting you?** We use UXPressia to create an indepth understanding of customers' decision making rpocess and what influences their decisions. ### 14. Easy to use Journey Mapping software **Rating:** 3.5/5.0 stars **Reviewed by:** Julie N. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about UXPressia?** It only takes minutes to set up an account and a journey on UXPressia - it was the easiest journey mapping software I've tried so far. I really appreciate the thought the company has put into the usability of the software. The pre-built templates also help speed the process, and the customizability of the journeys and personas is really excellent. **What do you dislike about UXPressia?** So far, I've been unable to use any advanced features of the software, and the products are not yet quite on par with some of their competitors, in terms of ability to reduce complexity in adequetely linking journeys and nesting them as needed, assigning and measuring KPIs within the journeys themselves, and there are some inflexibilities around a few other areas which I think they are working on. **What problems is UXPressia solving and how is that benefiting you?** Fast and easy way to map journeys and processes in a collaborative way. ### 15. Wide expandability **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2024 **What do you like best about UXPressia?** Persona, used for creating CJM. I am impressed by its high scalability. There are also many suitable pre-prepared templates. **What do you dislike about UXPressia?** There is no particular inconvenience; rather, the issue is not being able to fully utilize it. If I had to say, I couldn't find the button to copy when creating a persona. **What problems is UXPressia solving and how is that benefiting you?** We hadn't been thoroughly creating personas and were implementing strategies relatively by trial and error, but that is gradually being resolved. ### 16. CX Journey mapping made simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about UXPressia?** Super easy to use and collaborate on. Was easy to explore ideas and help push thinking about opportunities **What do you dislike about UXPressia?** Haven't come across anything yet so can't reference anything here **What problems is UXPressia solving and how is that benefiting you?** Mapping customer journey and identifying opportunities to improve customer contant both digitally and physically ### 17. A great tool for creating journey maps **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about UXPressia?** UI, generates visually appealing journey maps, helpful customer support **What do you dislike about UXPressia?** Doesn't allow copying attributes from one JM to another, ppt export needs work **What problems is UXPressia solving and how is that benefiting you?** Understanding process similarities and differences across Business Units ### 18. Simple and Fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew Y. | Founder, Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2023 **What do you like best about UXPressia?** I love that there are templates that help any level complete personas, journey maps, etc. I also love the education and ongoing webinars. Easy to use. Looks fantastic. **What do you dislike about UXPressia?** Most the time I like the templates, and they give the ability to customize a bit. However, there have been a few times it was confusing to go deeper in customization. **What problems is UXPressia solving and how is that benefiting you?** UXPressia has allowed me to not spend hours to tell the customer's story. It has simplified the process, so that I can focus on the actual journey and experience. ### 19. Very Helpful Customer Persona Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Ockie v. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2023 **What do you like best about UXPressia?** I like the way it's laid out so you can really track customer personas effectively. Also is an excellent library of customer personas for any client **What do you dislike about UXPressia?** The exporting of persona data can become slightly cumbersome **What problems is UXPressia solving and how is that benefiting you?** Helps understand a customer's journey through various stages of buying ### 20. Journey Maps that are easy to make and beautiful to review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about UXPressia?** The features offered by the tool just keep getting better and better over time. I love how intuitive and easy to use the tool is! **What do you dislike about UXPressia?** When managing large journey maps it can become time consuming to make color & font updates across certain sections as mass updates don't apply to everything **What problems is UXPressia solving and how is that benefiting you?** UXPressia helps me design easy to understand and attrative looking journey maps that quickly communicate a wealth of information about a given customer journey ### 21. I am a CJ/CX service designer. I map and design customer journeys for clients. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about UXPressia?** Usability of the pdf output - overall I find the tool easy and intuitive to use. **What do you dislike about UXPressia?** It's tool is primarily for customer journey mapping/design and not for complete customer journey management. **What problems is UXPressia solving and how is that benefiting you?** End-to-End customer journey - few companies have developed at least a basic customer journey, let alone a complete one. ### 22. Excellent Software for Personas and CJM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2023 **What do you like best about UXPressia?** UXPressia is an excellent too for UX researchers and designers, highly user friendly and interactive. **What do you dislike about UXPressia?** Really nothing, it is an excellent tool. **What problems is UXPressia solving and how is that benefiting you?** It simplifies the process of creating CJM and personas. ### 23. UXPressia is just the tool for journey mapping **Rating:** 4.0/5.0 stars **Reviewed by:** Paul V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2021 **What do you like best about UXPressia?** I like how easy UXPressia feels for the user and you can add and delete elements instantly. **What do you dislike about UXPressia?** I think there could be a guide for novice users that explains the process - almost like an expert assistant. **What problems is UXPressia solving and how is that benefiting you?** I've been able to map out customer journeys like never before and I've realized how helpful it is to have the emotive graph on he journey map. ### 24. Journey View for Students applying to different colleges/schools **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2022 **What do you like best about UXPressia?** Simple website to navigate through customer journey. Couple fo sample templates help to create the journey view. Free tier without credit card is apprecited for evaluation. **What do you dislike about UXPressia?** If one has to integrate with other data feeds, it is unclear if such a capability exists and is natively supported or not. **What problems is UXPressia solving and how is that benefiting you?** Create a Customer Journey View for students applying to different schools/colleges. ### 25. Customer Journey Experience for Contact Center Customers **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2021 **What do you like best about UXPressia?** The UI is quite intuitive. I liked both the graphical and textual inputs to create journey maps. Templates are indeed helpful to get started. Glad to see different templates mapped to diffeent verticals **What do you dislike about UXPressia?** Good to see Azure AD Integration. It was not clear if SSO/SAML support is there in the application. Can the system consume REST based API exposed by any vendor to populate custom data elements in different part of the CJ - was not intuitive. It may exist within the platform and needs some exploration. **What problems is UXPressia solving and how is that benefiting you?** Customer Journey for Contact Center Use Cases ### 26. Great tool for UI/UX **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about UXPressia?** There are a lot of predefined templates and options for designers. **What do you dislike about UXPressia?** Billing plans are pretty expensive, some necessary options are missing **What problems is UXPressia solving and how is that benefiting you?** It is an excellent tool to create Customer journeys, and there are many predefined personas for UX research. ### 27. Best tools for user research and service design **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2021 **What do you like best about UXPressia?** I like the customer journey map templates a lot! **What do you dislike about UXPressia?** There's nothing specific that I don't like except the subscription fee. I'd wish there was a cheaper option as well. **What problems is UXPressia solving and how is that benefiting you?** Creating CJM for a health design project ### 28. All that you need for documenting a user research in 1 place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2020 **What do you like best about UXPressia?** 1. I loved how easy and intuitive is the CMJ flow as Personas. Before I've struggled to find a tool on the market that would reflect the way I'm creating personas offline. Some of the tools ask to create personas in the survey manner, while it's more natural to iterate the board when all the content blocks presented in the same canva. 2. A also love templates and customizability of the tools. 3. I also loved that you can add your own branding to the project area. **What do you dislike about UXPressia?** 1. Logo and branding could be improved, but the experience is great overall. 2. I've spent some time trying to organize the folders and projects. I was looking for more actions to do with a project (hidden in the 3 dots icon) and each time I'd accidentally delete the project. This flow felt a little clumsy. **Recommendations to others considering UXPressia:** Maybe update online branding to create a stronger trust. **What problems is UXPressia solving and how is that benefiting you?** Documenting all the user research insights in one cohesive presentation. This is really helpful. ### 29. Great product for customer journey mapping **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2020 **What do you like best about UXPressia?** We have been using the tool for the last couple of years, when working with our clients. Generally the client love the tool, as it has a very clean interface. Overall, the tool is very intuitive and easy to use and any one can pick it up and use it straight way. The tools has great features: 1. Templates Great range of templates that are available to use, we like that it covers a variety of different sectors. 2. Impact assessment This is a brilliant feature in the tool, it helps bring everything together. It is great that you can create a journey map and link both the personas and impact assessment with the map. This really helps when working with clients, as you walk them through the full journey. 3. Collaboration Remote collaboration is dream on this tool and would recommend you try this with your clients **What do you dislike about UXPressia?** While it is a great tool, some of the areas could be improved: 1. It would be great and very helpful if it was integrated with Jira or even confluence 2. The format of the downloads could be improved **Recommendations to others considering UXPressia:** Try the free plan, first to see if it will meet your need and then commit to the pro plan **What problems is UXPressia solving and how is that benefiting you?** We have been using this tool to map out the current "as is" customer journey to understand the user experience and pain points. We then use the same tool to be map "to be" customer journey this allows us to understand where improvements have been made. The swim lane are not pre-defined you can change the titles to make it more reflective to the client that you are working with. ### 30. Not only a tool but a mentor **Rating:** 5.0/5.0 stars **Reviewed by:** Justin E. | Head Of Experience & Digital Product Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2020 **What do you like best about UXPressia?** UXPressia really changed my life in that it gave me the opportunity to really learn how to do a Customer Journey Map (both in supplying a tool but the knowledge on how to do a CJM). This is definitely a tool to use in your toolbox to perform all your UX research. **What do you dislike about UXPressia?** Nothing to dislike yet! I love the fact that I can do a huge amount of my process here!! **Recommendations to others considering UXPressia:** Give it a go. You can sign up and try it, that is how I started using UXPressia :) **What problems is UXPressia solving and how is that benefiting you?** UXPressia has really helped me develop my customer journey mapping skill and how it can all fit in an overall ecosystem. ### 31. Ok platform but sometimes slow **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2020 **What do you like best about UXPressia?** Intuitive and easy. Super easy to understand for me and my co worker. **What do you dislike about UXPressia?** Sometimes, when many people work at the same time can slow down. **Recommendations to others considering UXPressia:** Discover new features. **What problems is UXPressia solving and how is that benefiting you?** Giving customers the best experiences ever. ### 32. An extremely useful tool for improving user experience on websites. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Graphic Design | Small-Business (50 or fewer emp.) **Reviewed Date:** February 25, 2020 **What do you like best about UXPressia?** I enjoy the persona and customer journey mapping sections of UXPressia. I feel that these sections really get you thinking about how your website can improve in meeting the needs of your target audience. **What do you dislike about UXPressia?** I feel that UXPressia could be made better if it had a section of creating site maps in the site. I had to outsource and find a decent site map maker, which took some extra time. **What problems is UXPressia solving and how is that benefiting you?** I have used UXPressia to overcome potential obstacles with the experience of my site's users. I have had greater awareness of the emotions that my site's users may experience when they visit my site, which in turn helps me to improve my site. ### 33. UXPressia Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Graphic Design | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2020 **What do you like best about UXPressia?** I liked the look and feel of it. They handle layout and overflow well. There is a great amount of customization. **What do you dislike about UXPressia?** I wish the element selection was better. From my experience, you have to select each item separately. It would be great if you could add multiple elements to the page at once. **What problems is UXPressia solving and how is that benefiting you?** Solving the best way to present a student competition to users. ### 34. This is the software that my Customers like to use in the company. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul M. | Web and Graphic Designer, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2018 **What do you like best about UXPressia?** I use this software for the company where I work because I am a graphic designer and I need a software in which I can develop in the advertising area of the company creating a series of maps for the different branch offices of the company and this software is definitely which best suits that objective. About the things that I like about UXPressia, mainly, is that all the designs and business projects that I create through this software are very professional. When it comes to the maps that I have to create to add them to the other designs I create them in the easiest and simplest way because this software is very simple to be able to develop and use, if I want to share them with my co-workers I do it because UXPressia also comes with that option. I can create all the map designs that I want because there is no limit, the only limit here is you because this software lets you be very free and lets you work your way and how you feel more comfortable and I love that. I definitely like this software because it locates the exact address of the company, so it also guides customers, suppliers and other interested parties. And finally, I really like the price. **What do you dislike about UXPressia?** These are some things that I do not like about this software: 1.- Not available for the most Product Marketing projects. 2.- Little connection with other software. 3.- It has very few export options and it has not enough because many of us use PNG and it lacks that option, a colleague also told me that it did not have the PDF option. 4.- I do not like the text fonts because it makes the texts look pixelled. **Recommendations to others considering UXPressia:** It is well known that this software is very easy to use and also helps a lot but I would like to add a couple of functions to improve the projects and designs. But if you tell me that if I recommend this software, of course, UXPressia would complement your business and make it much easier to locate and more attractive to the public, do not hesitate to obtain it, and take advantage of it at a good price. **What problems is UXPressia solving and how is that benefiting you?** Yes, I feel that the company has improved a lot since we have been using this software because UXPressia taught us to be more responsible and to be much more interested in our customers because not everything is about the image of the company but also the interest of the customer. As a designer of the company, it helped me a lot; to be more creative and play my way. It also helps customers to locate themselves and be able to reach the nearest branch or one of their preference. ### 35. Easy to use and easy on the eyes! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2019 **What do you like best about UXPressia?** I love that UXPressia has the auto-generate persona feature. They have a wide variety of photos and names to choose from based on the location you're creating for. It takes the guess-work out of trying to come up with our own. HUGE time saver! **What do you dislike about UXPressia?** I wish the customer journey creation tool was as easy to use as the persona creation tool, but it's close. **Recommendations to others considering UXPressia:** Pay for a full year in advance. They cut 2 months off the total price! **What problems is UXPressia solving and how is that benefiting you?** We recently created (and blew up into poster size) personas that we hung all around our board room. This really helps us when we're discussing products and services. ### 36. Best tool for CJM **Rating:** 5.0/5.0 stars **Reviewed by:** Nikita E. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2018 **What do you like best about UXPressia?** I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets). I can easily create as many maps as needed for my complex product and link them together. "Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals. **What do you dislike about UXPressia?** Small text size in some areas. Hard to read it. **What problems is UXPressia solving and how is that benefiting you?** No more sticky notes falling off the wall! Their blog helped us to improve our understanding of CJM technique. ### 37. So far we have been pretty happy with the service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2018 **What do you like best about UXPressia?** We zeroed down on after having a close look at alternatives in the market. **What do you dislike about UXPressia?** There are a few tweaks I would make for ease of use. Also it would be great to have other exporting options as well beside PNG and PDF. **What problems is UXPressia solving and how is that benefiting you?** It helps our designer a lot. It helps as to create more user friendly and intuitive customer journeys. ## UXPressia Discussions - [How do you create a customer journey map in UX?](https://www.g2.com/discussions/how-do-you-create-a-customer-journey-map-in-ux) - 1 comment - [How do I create a customer journey map online?](https://www.g2.com/discussions/how-do-i-create-a-customer-journey-map-online) - 1 comment - [How do you use Uxpressia?](https://www.g2.com/discussions/how-do-you-use-uxpressia) - 1 comment - [View UXPressia pricing details and edition comparison](https://www.g2.com/products/uxpressia/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+09%3A17%3A45+-0500&secure%5Bsession_id%5D=a56dfc48-25b0-45ca-938a-b80248d4e902&secure%5Btoken%5D=34a1f0d55f10fb39a069adfb0de437352e36968d614d08b9a71dc3cfeb94fa6b&format=llm_user) ## UXPressia Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Mixpanel](https://www.g2.com/products/mixpanel/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## UXPressia Features **Communication** - Status Updates - Instant Messaging - Activity Feed - Notifications - Comments and Voting - Discussions - User Directory - Online Status of Coworkers **Platform Basics** - Templates - Exporting - Multi-user Access and Collaboration - Multiple Personas - Data Analytics **Collaboration** - Integrated Communications - Native Communications - Board Overview - Screen Sharing **Content Management** - File Sharing - Document Collaboration - Version Control - Tagging - Knowledge Base - Surveys **Agentic AI - Customer Journey Mapping** - Autonomous Task Execution **Productivity Tools** - Task Management - Calendar - Search - Mobile - Multi-Language Support **Hardware** - Bring Your Own Device **Administration** - Moderation - User, Role, and Access Management - Performance and Reliability ** Security** - Permissions - Single Sign-On (SSO) **Agentic AI - Visual Collaboration Platforms** - Autonomous Task Execution - Natural Language Interaction ## Top UXPressia Alternatives - [Miro](https://www.g2.com/products/miro/reviews) - 4.6/5.0 (12,976 reviews) - [Lucid Visual Collaboration Suite](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) - 4.5/5.0 (8,555 reviews) - [Mural](https://www.g2.com/products/mural/reviews) - 4.6/5.0 (1,398 reviews)