--- title: UXPressia Reviews meta\_title: 'UXPressia Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 37 reviews by the users' company size, role or industry to find out how UXPressia works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 37 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- ### UXPressia Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users love the **ease of use** in UXPressia, finding it intuitive for creating tailored user journeys and diagrams. [(3 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709728&qs=pros-and-cons#reviews) Users love the **ease of learning** with UXPressia, thanks to its simple tools and helpful resources. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709640&qs=pros-and-cons#reviews) Users love the **easy creation** of journeys from scratch, appreciating its intuitive and customizable flow design. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709535&qs=pros-and-cons#reviews) Users appreciate the **ease of use and comprehensive mapping capabilities** of UXPressia for various UX projects. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709696&qs=pros-and-cons#reviews) Users value the **helpful resources** available, including tools, events, and numerous how-to videos for learning. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709736&qs=pros-and-cons#reviews) Users find **difficult navigation** in presentation mode frustrating, hindering their overall usability of UXPressia. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=2254306&qs=pros-and-cons#reviews) Users find **navigation and integration limitations** in UXPressia, affecting their overall user experience and flexibility. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709594&qs=pros-and-cons#reviews) Users are frustrated by the **expensive pricing** of UXPressia, limiting access post-free trial period. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709547&qs=pros-and-cons#reviews) Users find **integration issues** with UXPressia limiting and desire more smooth options for navigation and presentations. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709689&qs=pros-and-cons#reviews) Users express a desire for **limited features** , particularly regarding integrations and presentation mode functionality. [(1 mentions)](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=2254183&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of UXPressia ##### 1. Ease of Use Users love the **ease of use** in UXPressia, finding it intuitive for creating tailored user journeys and diagrams. [ See 3 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709728&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you like about UXPressia? I love that you can actually make user flows that show interactions between personas. The functionality is easy to use and doesn't overcomplicate thin JC Juan C. Small-Business (50 or fewer emp.) 4.0/5 "Great to draw value" What do you like about UXPressia? The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can create t ##### 2. Ease of Learning Users love the **ease of learning** with UXPressia, thanks to its simple tools and helpful resources. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709640&qs=pros-and-cons#reviews) See Related User Reviews ![Leonardo Omobola K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo Omobola K.") LK Leonardo Omobola K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tools, excellent support, excellent results in short while" What do you like about UXPressia? The simplicity of the tools, the informative events, the tons of how-to videos on Youtube. ##### 3. Easy Creation Users love the **easy creation** of journeys from scratch, appreciating its intuitive and customizable flow design. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709535&qs=pros-and-cons#reviews) See Related User Reviews JC Juan C. Small-Business (50 or fewer emp.) 4.0/5 "Great to draw value" What do you like about UXPressia? The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can create t ##### 4. Features Users appreciate the **ease of use and comprehensive mapping capabilities** of UXPressia for various UX projects. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709696&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you like about UXPressia? I love that you can actually make user flows that show interactions between personas. The functionality is easy to use and doesn't overcomplicate thin ##### 5. Helpful Users value the **helpful resources** available, including tools, events, and numerous how-to videos for learning. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709736&qs=pros-and-cons#reviews) See Related User Reviews ![Leonardo Omobola K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo Omobola K.") LK Leonardo Omobola K. Small-Business (50 or fewer emp.) 5.0/5 "Excellent tools, excellent support, excellent results in short while" What do you like about UXPressia? The simplicity of the tools, the informative events, the tons of how-to videos on Youtube. ### 5 Cons or Disadvantages of UXPressia ##### 1. Difficult Navigation Users find **difficult navigation** in presentation mode frustrating, hindering their overall usability of UXPressia. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=2254306&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you dislike about UXPressia? I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - ##### 2. Difficulty Users find **navigation and integration limitations** in UXPressia, affecting their overall user experience and flexibility. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709594&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you dislike about UXPressia? I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - ##### 3. Expensive Users are frustrated by the **expensive pricing** of UXPressia, limiting access post-free trial period. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709547&qs=pros-and-cons#reviews) See Related User Reviews ![Imran N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran N.") IN Imran N. Small-Business (50 or fewer emp.) 5.0/5 "UXPressia: An effective cloud-based customer experience management platform" What do you dislike about UXPressia? I dislike having to pay for UXPressia and not being able to view my work after the free trial. ##### 4. Integration Issues Users find **integration issues** with UXPressia limiting and desire more smooth options for navigation and presentations. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=1709689&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you dislike about UXPressia? I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - ##### 5. Limited Features Users express a desire for **limited features** , particularly regarding integrations and presentation mode functionality. [ See 1 mentions ](https://www.g2.com/products/uxpressia/reviews?filters%5Bsentiment_snippet%5D=2254183&qs=pros-and-cons#reviews) See Related User Reviews ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Mid-Market (51-1000 emp.) 3.5/5 "One of the best mapping tools" What do you dislike about UXPressia? I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - ## Top-Rated Alternatives [ ![Miro](https://images.g2crowd.com/uploads/product/hd_favicon/f43d71a5c7b1abb1b7d3dfc8d3668f9b/miro.svg "Miro") Miro 4.6/5(13,478) ](https://www.g2.com/products/miro/reviews) [ ![Lucid Visual Collaboration Suite](https://images.g2crowd.com/uploads/product/hd_favicon/e02e4d0701c1bc00190c146b8d01e31b/lucid-software-inc-lucid-visual-collaboration-suite.svg "Lucid Visual Collaboration Suite") Lucid Visual Collaboration Suite 4.5/5(8,824) ](https://www.g2.com/products/lucid-software-inc-lucid-visual-collaboration-suite/reviews) [ ![Mural](https://images.g2crowd.com/uploads/product/hd_favicon/cd5feac1eada8186ed09d1aa7aed7d8e/mural.svg "Mural") Mural 4.6/5(1,470) ](https://www.g2.com/products/mural/reviews) [ View All Alternatives ](https://www.g2.com/products/uxpressia/competitors/alternatives) ![Cat R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cat R.") CR Cat R. Service Designer, Lego® Serious Play® Facilitator & Coach Mid-Market (51-1000 emp.) 8/18/2025 "One of the best mapping tools" 3.5/5 What do you like best about UXPressia? I love that you can actually make user flows that show interactions between personas. The functionality is easy to use and doesn't overcomplicate things. I have used basically every mapping software out there (I was actually hired to review these tools for a UX team) and I always come back UXpressia as it does what I need from customer journeys right through to Service Blueprinting. Review collected by and hosted on G2.com. What do you dislike about UXPressia? I would like a little more freedom on formatting - e.g. being able to colour a single card. Also, there's some limitations around presentation mode - it's a little clunky when trying to navigate the map. It would be awesome if you could have more integrations - I would love to have this integrated with Dovetail as this is where we store all our insights. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? I deal with a lot of complex customer/service experiences and systems with my clients. UXpressia allows me to synthesise and visualise complexity in a way that is tangible and understandable. It allows me to help my clients see problems from a customer's POV, as well as being able to understand the tech, people and processes that must align to deliver on the customer's expectations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") UC Verified User in Consulting Small-Business (50 or fewer emp.) 4/28/2026 "Easy Journey Building with an Intuitive, Editable UI" 4.5/5 What do you like best about UXPressia? It's easy to create journeys and the UI is easy to edit Review collected by and hosted on G2.com. What do you dislike about UXPressia? On one occasion all of our journeys just disappeared. The team sorted quickly, but it was unnerving Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? Quick creation of journeys. Templates for thinking Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic JC Juan C. CEO Fitness CX Small-Business (50 or fewer emp.) 10/29/2024 "Great to draw value" 4/5 What do you like best about UXPressia? The easiness of creating journeys from scratch. It is very intuitive for creating the flows and steps. It works as a white canvas, so you can create tailored journeys To easily draw and create diagrams/journeys is the best Review collected by and hosted on G2.com. What do you dislike about UXPressia? I'm missing more collaborative functionalities like task assignment, task follow ups, easiness to nest journeys, more intuitive dashboards maybe. I guess it needs more call to action features. I feel UXPressia sits in the middle between Miro and Theydo. (all this feedback is from a positive angle 😀) Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? - showing customers their current improvement opportunities within their current customer journeys - helping customers to get alignment - It helps me to build deliverables as the outcome of the workshops I do - it saves me a lot of time Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Michael B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael B.") MB Michael B. Founder & Senior Consultant Small-Business (50 or fewer emp.) 8/23/2024 "Intuitive and very easy to use" 5/5 What do you like best about UXPressia? I am an instructor and offer Customer Journey Mapping training courses. I always use UXPressia in my training courses because it is easy to use and intuitive. I don't need to spend half the course explaining to my students how to use the tool! It is easy to configure and is always being improved upon. It's a tool that can easily be used on a day-to-day basis as a CX Manager or other stakeholders to update and improve their customer journey. Easy to use in teams as a collaborative tool also. Great product. Review collected by and hosted on G2.com. What do you dislike about UXPressia? I haven't found any negatives since I have been using the tool. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? It allows me to demostrate very clearly how to create valuable customer journey maps, thereby allowing my students and customers to improve their cutsomers' journeys adding value to their customers and their own organizations. The fact that it is easy to use as a collaborative tool means that it is easy to use in teams, just as journey maps should. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Imran N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Imran N.") IN Imran N. Engineering Intern Automotive Small-Business (50 or fewer emp.) 3/3/2025 "UXPressia: An effective cloud-based customer experience management platform" 5/5 What do you like best about UXPressia? It has many resources such as personas, for example. Review collected by and hosted on G2.com. What do you dislike about UXPressia? I dislike having to pay for UXPressia and not being able to view my work after the free trial. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? It helps with various templates for CJMs and personas. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic LT Lim T. Student in customer experience and analytics Enterprise (\> 1000 emp.) 9/11/2024 "User friendly app for CJM and Persona Development" 5/5 What do you like best about UXPressia? User friendly app that is printable into pdf and jpg format. The app have CJM and persona development functions that is customisable to specifications. There is also subscribed education academy to learn more about CJM, Persona and Interviewing techniques. Uxpressia is possibly the only one app and the best for CJM and personas. 👍 Review collected by and hosted on G2.com. What do you dislike about UXPressia? There is no mobile app for phones or iPad - much of the mapping has to be created on websites using desktop or notebook Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? UXPressia is easy to use and able to export to A3 size, unlike Miro canvas, excel or ppt format which is troublesome to combine all my CJM into one sheet of paper Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Leonardo Omobola K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Leonardo Omobola K.") LK Leonardo Omobola K. Product Manager Small-Business (50 or fewer emp.) 10/6/2024 "Excellent tools, excellent support, excellent results in short while" 5/5 What do you like best about UXPressia? The simplicity of the tools, the informative events, the tons of how-to videos on Youtube. Review collected by and hosted on G2.com. What do you dislike about UXPressia? There is nothing I dislike currently, an easy win I can recommend is adding more industry specific icons for channels. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? Helping me create decent personas and user journeys very quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MM mahdi M. Consultant Growth Marketing Small-Business (50 or fewer emp.) 9/4/2024 "Relevant for describing and visualizing a customer experience" 4/5 What do you like best about UXPressia? Simple tool: no need for specialized training to use it. Possibility to work in a team. Responsive support. Review collected by and hosted on G2.com. What do you dislike about UXPressia? There are third-party tools missing to integrate into the platform to work faster (image banks, Canva, etc.) Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? Allows for precise understanding of interactions with the brand/product. Quick to use Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") CH Verified User in Higher Education Enterprise (\> 1000 emp.) 4/3/2024 "Makes UX research happen faster" 4/5 What do you like best about UXPressia? There's less busywork in building customer stories and maps, which leaves more time for us for deeper user research studies. It's very easy to get started and the flexibility of the layouts provide a good structured way to get our ideas. The implementation of the sentiment charts is good – again, very easy to link up personae to build out a more complete customer journey. Review collected by and hosted on G2.com. What do you dislike about UXPressia? There are some teething bugs around process channels getting cropped, and perhaps more customisation options for the icons will be great. Most significantly, allowing for deeper integration with tools such as Figma will be wonderful – easy cross-linking, insertion of live views, perhaps. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? In the education setting, it is allowing my students to better understand the process of journey mapping and using that to inform their design decisions further down the line. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Education Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Education Management") UE Verified User in Education Management Enterprise (\> 1000 emp.) 9/27/2023 "A powerful platform to discover unmet customer needs" 5/5 What do you like best about UXPressia? I like how comprehensive yet simple is mapping a customer experience map with UXPressia. More than 450 engineering students in my Technology Innovation courses at university have used this platform to identify unmet customer needs in an industry. I highly recommend UXPressia to anybody who wants an efficient tool to help them build a well-crafted User Experience Map and shed light on potential user pain points. Review collected by and hosted on G2.com. What do you dislike about UXPressia? Sometimes the system has mistakenly downgraded the educational account and students haven't been able to access their projects. However, this been a minor issue, since the support team has quickly fixed the problem. Review collected by and hosted on G2.com. What problems is UXPressia solving and how is that benefiting you? UXPressia is a powerful tool to visually represent the findings unveiled in the research of customer needs. Review collected by and hosted on G2.com. 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