1. [Home](https://www.g2.com/) 2. ... 3. [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping) 4. [UXPressia Discussions](https://www.g2.com/products/uxpressia/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4d126824c327c773931faea0871f3bca/uxpressia.png "Product Avatar Image") ](/products/uxpressia/reviews) [ UXPressia ](/products/uxpressia/reviews) (37)4.5/5 UXPressia is a collaborative customer experience mapping platform. It helps teams create, organize, and scale customer journey maps, personas, and service blueprints in a shared workspace. The platform enables CX, product, marketing, and service teams to align around customer and user insights, structure experience knowledge, and collaborate on customer-focused initiatives across the organization. UXPressia's AI capabilities help teams accelerate their workflow, automate repetitive tasks, and surface insights from research and experience data. UXPressia helps organizations standardize how customer experience work is documented, shared, and evolved by making CX initiatives easier to scale across teams. Key features \* Templates library spanning multiple domains \* AI-powered generation of journey maps and personas from research data \* AI persona simulator for retrieving additional insights, validating assumptions, testing ideas, and planning \* Chunks: reusable CX data components (ideas, observations, tasks, etc.) available across maps and personas \* User roles and teams for structured collaboration \* Team library for reusable touchpoints, channels, images, and other CX elements \* Multiple personas within journeys and projects \* Design View for organizing journeys and personas in a clear hierarchy \* Secure sharing: email and password-protected direct links \* Integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics \* Version history for tracking iterations and changes \* Reports for organizing and analyzing workspace data, including surfacing the workspace for additional insights \* Export options: PNG, PDF, CSV, PPTX \* Branding options for consistent presentation \* Enterprise access controls: SSO, MFA, provisioning, and IP whitelisting Basic functionality is available for free. Show More * * * ### 64.0 Nps Score Already have UXPressia? ### All UXPressia Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Why is a customer journey map important? ](/discussions/why-is-a-customer-journey-map-important) Why is a customer journey map important? [ Visual Collaboration Platforms ](https://www.g2.com/tags/visual-collaboration-platforms)[ Customer Journey Mapping Software ](https://www.g2.com/tags/customer-journey-mapping-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.&title=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # How do you create a customer journey map in UX? ](/discussions/how-do-you-create-a-customer-journey-map-in-ux) How do you create a customer journey map in UX? [ Visual Collaboration Platforms ](https://www.g2.com/tags/visual-collaboration-platforms)[ Customer Journey Mapping Software ](https://www.g2.com/tags/customer-journey-mapping-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.&title=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # How do I create a customer journey map online? ](/discussions/how-do-i-create-a-customer-journey-map-online) How do I create a customer journey map online? [ Visual Collaboration Platforms ](https://www.g2.com/tags/visual-collaboration-platforms)[ Customer Journey Mapping Software ](https://www.g2.com/tags/customer-journey-mapping-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.&title=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # How do you use Uxpressia? ](/discussions/how-do-you-use-uxpressia) How do you use Uxpressia? [ Customer Journey Mapping Software ](https://www.g2.com/tags/customer-journey-mapping-software)[ Visual Collaboration Platforms ](https://www.g2.com/tags/visual-collaboration-platforms) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.&title=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=UXPressia+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=UXPressia+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%0aAsk+UXPressia+questions+and+get+answers+from+expert+users+in+our+UXPressia+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/uxpressia/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/7ff6daacae928234fc2472ac1fea73db/uxpressia.svg "Product Avatar Image") ### Have you used UXPressia before? Answer a few questions to help the UXPressia community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fuxpressia%2Fdiscuss%3Fsmall_ask%3Duxpressia) No ## Top Contributors in UXPressia 1 US Loading... ### [UXPressia S.](https://www.g2.com/users/c4baab03-3991-4278-be8b-a6361e61ee69 "UXPressia S.") 3 pts