UJET Reviews & Product Details

UJET provides great integration and makes it easy to call our customers whenever needed. The best part is that we can place calls from anywhere in the world to anywhere else, and customers still receive the call from our legitimate company number. Overall, I find it to be a very useful tool. Review collected by and hosted on G2.com.

UJET often lags during the initial start-up, both in the integration and on their website. However, once everything is up and running, it works fine. I also feel it requires a high-speed network, which makes it difficult to use during remote work. Another issue is that when I paste a customer’s number, it throws an error and then pastes only after clearing previously typed digits, such as the country code. Such basic technicalities still need improvement. Review collected by and hosted on G2.com.

Ujet offers the perfect combination of advanced functionality and ease of use. Thanks to configurable tables, we can create the perfect setup immediately and directly. Best of all, Ujet offers services designed to impress customers and save money. Unlike other providers in this sector, Ujet's cost structure does not benefit from prolonged processing times; therefore, we are proud to help you reduce costs by reducing AHT. This is revolutionary! Review collected by and hosted on G2.com.

A user experiences that when working with multiple chats, the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it. Review collected by and hosted on G2.com.

After using UJET for an extended period, I remain very satisfied with the core service. The call quality and 99.9% uptime continue to be the backbone of my customer support, ensuring that technical glitches never get in the way of a good conversation. The web portal is still a breeze to navigate for account management, and the support team remains a top-tier resource when I need technical guidance.

We’ve recently started using the feature that allows us to receive images directly from members during a session. This has been a huge win for troubleshooting visual issues that are hard to describe over the phone. It saves a lot of back-and-forth and helps us get to a resolution much faster. Review collected by and hosted on G2.com.

While the image-sharing capability is a great addition, there is one workflow hurdle: agents must stay on the active phone line with the member while the image is being sent.

The Pro: You can guide the member through the upload process in real-time.

The Con: It can lead to "dead air" or slightly longer handle times while waiting for the file to transmit. I’d love to see a version of this in the future that allows for more asynchronous uploading so we can keep the queue moving while the member finds the right photo. Review collected by and hosted on G2.com.

What I like best about UJET is its modern and intuitive interface that makes every interaction smooth and efficient. The platform is extremely user-friendly, allowing agents to navigate tasks quickly without unnecessary steps. I also appreciate the real-time tools such as seamless call handling, instant access to customer information, and organized ticket history which help streamline workflows and reduce handling time. Review collected by and hosted on G2.com.

I dont have any dislike in UJET since this tool is very helpfull for me. Review collected by and hosted on G2.com.

I like UJET because it's remarkably fast and efficient, which is crucial for handling inbound and outbound calls, particularly in my role dealing with roadside assistance and dispatching. What stands out most is its reliability in never dropping calls, which is vital when communicating with customers who are stranded and need immediate help. Additionally, UJET's ability to handle multiple communication forms, like calling and texting simultaneously, enhances our productivity and responsiveness. The customization options UJET offers are exceptional, allowing us to tailor the platform precisely to our business needs rather than being confined to preset configurations. This flexibility makes it an integral tool that adapts perfectly to our operational demands. Review collected by and hosted on G2.com.

I think the only thing that we could really improve on is the text messaging and then also the picture receiving and making and also doing videos. Review collected by and hosted on G2.com.

Improving agent productivity and lowering down on client time to resolution is one of UJET main advantages, and it greatly improves operational workflow efficiency. Furthermore, its fluid multichannel assistance guarantees a connected and easy customer experience by combining chat, voice, and mobile app interactions into a single platform. Review collected by and hosted on G2.com.

I like everything with UJET and I used it every day with my work Review collected by and hosted on G2.com.

The best thing I like about UJET is its compatibility to synchronize with other tools. It helps me to coordinate my ideas towards my work together managing my task chronologically. I like it also as its so easy to use and it has an interface that is easy to navigate that makes our work efficient. Review collected by and hosted on G2.com.

One thing I dislike about UJET is sometimes its having delay whenever there are a lot of tabs I need to open. It has a pop-app tool that I need to open but sometimes it just keeps loading that results into a pause of task.

The engineering team should fix this issue and I can assure that this tool will reach its potential. Review collected by and hosted on G2.com.

the good thing about UJET is that it's is easy to use and convenient especially on noting the account of the caller. Other thing is that you don't need to provide more information and you just provide the summary of a certain concern. It is easy to open/ accessing it after it has been implemented to be used. As a customer support and achieving the goal it is helpful to achieve other areas of metrics. The good thing as well is that it is easy to use or linked with the other app like Kustomer. Review collected by and hosted on G2.com.

The issue I have with Ujet is primarily about the notation that some are not accurate on what is intended and needs to provide the details for it so taht it will be captured. I also have an issue that if it about linking the 2 case notes it don't compressed so that it will only be one case noted to be used once linked. More likely if you are using Swift note frequently. Review collected by and hosted on G2.com.

What I like best about UJET is its ease of use and intuitive interface, which make agent onboarding and daily operations effortless. Its ease of integration with CRM and workflow systems ensures seamless connectivity across platforms, while the ease of implementation allows teams to get up and running quickly. UJET’s robust customer support and consistent frequency of use across multiple communication channels highlight its reliability. Combined with its comprehensive set of features including real-time analytics, intelligent routing, and in-app communication, it stands out as a powerful, modern solution for customer engagement. Review collected by and hosted on G2.com.

Its platform is consistently reliable and thoughtfully designed. If anything, we simply look forward to seeing even more innovation and feature enhancements as UJET continues to evolve, building on an already excellent foundation for customer experience management. Review collected by and hosted on G2.com.

This tool is a perfect combination of simplicity and intelligence. The user-friendly interface made it instantly easy to navigate, with zero learning curve. It’s clean, uncluttered, and efficient.

More importantly, the sheer depth of knowledge available is outstanding—it’s packed with valuable insights without ever feeling complicated. A truly brilliant balance of easy operation and powerful capability. Highly recommended! Review collected by and hosted on G2.com.

While the interface is intuitive and brilliantly simple (a huge win for user-friendliness!), and the knowledge/data it offers is incredibly rich, the experience is significantly hampered by noticeable delays and unresponsiveness.

I frequently experience a lag after every click, which slows down workflow and becomes frustrating over time. If the speed and responsiveness could be optimized, this tool would easily be a 5-star product. The potential is definitely there! Review collected by and hosted on G2.com.