TrueDialog Reviews & Product Details

What I like most about TrueDialog is how easy it makes it to send out large text campaigns while still keeping things feeling personal. Features like contact segmentation and using fields like first names help us target the right people without it feeling like a generic message.

It’s also really helped speed up our workflow. We can get campaigns out quickly, which is huge in recruiting when timing matters. I also like that all responses come back into one place-it makes it much easier to manage conversations and follow up without things getting lost.

Another big plus is how reliable it is. Messages go out quickly, and we’ve seen strong response rates compared to other outreach methods. It’s been especially helpful for driving candidates to our career site and getting more engagement overall.

Overall, it’s been a really effective tool for helping us scale our outreach while still keeping that personal touch. Review collected by and hosted on G2.com.

One limitation I’ve noticed is with reporting-specifically the click reports. You have to apply your own conditional formatting to clearly identify contact-level data, which adds an extra step and can slow things down. Review collected by and hosted on G2.com.

very efficient method to reach out to my clients Review collected by and hosted on G2.com.

Really, there’s nothing I don’t like. Any problem that comes up gets taken care of ASAP. Review collected by and hosted on G2.com.

Being able to upload multiple groups, and text important messages to specific teams, is much easier, efficient, and faster than email. The product is affordable and allows us to streamline communications. Review collected by and hosted on G2.com.

The only downside I've noticed is that phone numbers uploaded to the software do not contain the owner names. Review collected by and hosted on G2.com.

I love how easy it is to schedule mass SMS campaigns while still allowing our team to step in for personalized, two-way conversations natively within our CRM. Review collected by and hosted on G2.com.

The web dashboard can feel a bit dated and clunky, requiring multiple clicks to locate specific settings or administrative menus. Review collected by and hosted on G2.com.

I use trueDialog as a texting app to communicate in real time with my students. I like that I can access it on my phone and on my computer, which is very convenient for online learning and professors. It allows me to protect my personal space by creating a professional one for texting. trueDialog is a great tool for what we use it for, as it lets employees and staff use it on their personal devices, maintaining a good work/life balance and protecting our personal and business spaces. Review collected by and hosted on G2.com.

The phone app can be glitchy - although today, it has worked better. I also don't like that when I hit enter on my computer, it posts what I've been typing. I would rather click the icon for that. Review collected by and hosted on G2.com.

We use it for storm alerts here in TX. It works pretty good for that Review collected by and hosted on G2.com.

I don't like that our credits expire when we don't actually use them. I should have to purchase at least $25 worth of credits every month or two, on top of the $20 monthly fee, to keep my account in good standing. I should be able to buy them, use them when I need to and not be forced to purchase more for no reason.... Review collected by and hosted on G2.com.

I like trueDialog because the platform is user-friendly and allows outreach to a large number of contacts simultaneously. It offers keyword capabilities and saved text templates that streamline communication. It's fairly easy to set up and learn how to use all the functionalities. The platform also allows us to communicate effectively with clinicians throughout Florida via mass text messaging, enabling them to conveniently respond and express interest, enhancing the efficiency of communication and significantly reducing delays associated with email correspondence. Review collected by and hosted on G2.com.

I think it would be helpful to have editable link names and more robust campaign reporting, including visibility into the contact's name in addition to the phone number when someone responds or clicks a link. Review collected by and hosted on G2.com.

Company is growing, new representative for customer care management. Received an email how ever a call would've been m much nicer. Review collected by and hosted on G2.com.

Do not loose that personable attention touch. This is what made a difference in the past Review collected by and hosted on G2.com.

What I like most is how simple it is to use while still being powerful. Setting up SMS campaigns and managing conversations feels straightforward, and the platform has been consistently reliable for me. I also appreciate the integrations, since they save time and help keep everything connected in one place. Review collected by and hosted on G2.com.

The UI could feel a bit more modern, and some settings take a few extra clicks to find. I'd also like to see more customization options for reports, but overall nothing that's been a major issue for me. Review collected by and hosted on G2.com.

its ability to send large-scale, personalized text campaigns quickly while keeping all incoming responses organized in a single place Review collected by and hosted on G2.com.

Clunky Campaign Setup, Reporting Limitations Review collected by and hosted on G2.com.