# TrueDialog Reviews **Vendor:** TrueDialog **Category:** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing) **Average Rating:** 4.4/5.0 **Total Reviews:** 167 ## About TrueDialog TrueDialog is a sophisticated business SMS solution designed to facilitate targeted text messaging, enabling organizations to forge meaningful connections with both prospects and customers at scale. This platform is tailored for businesses of all sizes, providing the tools necessary to engage effectively through SMS communication. With its robust feature set and user-friendly interface, TrueDialog stands out as a trusted resource for companies looking to enhance their customer engagement strategies. The platform caters to a diverse range of industries, including hospitality, education, sports, and retail, making it an ideal choice for sales, marketing, customer success, and employee engagement teams. TrueDialog’s capabilities are particularly beneficial for organizations that require both one-on-one communication and the ability to execute large-scale text messaging campaigns. By utilizing TrueDialog, businesses can streamline their communication processes, ensuring that messages reach their intended audience promptly and effectively. Key features of TrueDialog include integration with popular applications such as Salesforce, HubSpot, Microsoft Dynamics 365, and Marketo, allowing users to manage their messaging efforts seamlessly within their existing workflows. The platform supports various messaging formats, including two-way texts, bulk messaging, and the ability to send multimedia content such as images and documents. This versatility ensures that businesses can tailor their communications to meet the specific needs of their audience, whether for promotional campaigns or customer service interactions. TrueDialog also offers advanced tools to enhance message delivery and compliance. The TrueDelivery scoring tool provides insights into text deliverability, while the automated 10DLC process simplifies compliance with carrier regulations. Additionally, the platform features a URL shortener, single opt-in management, and easy opt-out compliance, ensuring that businesses can maintain effective communication while adhering to industry standards. With unlimited contacts and bulk upload capabilities, users can efficiently manage their messaging lists without constraints. The emphasis on transparent pricing and direct carrier relationships further distinguishes TrueDialog in the SMS solutions market. By eliminating carrier fee mark-ups, businesses can budget more effectively for their messaging needs. Coupled with award-winning customer support, TrueDialog positions itself as a reliable partner for organizations seeking to leverage SMS technology to enhance their customer engagement and drive business success. ## TrueDialog Pros & Cons **What users like:** - Users laud the **ease of use** of TrueDialog, finding it fast and straightforward for client communications. (41 reviews) - Users value the **easy communication** offered by TrueDialog, enabling efficient interactions with students and colleagues. (28 reviews) - Users find the **communication ease** with TrueDialog invaluable for timely updates and seamless interactions. (18 reviews) - Users praise the **excellent customer support** of TrueDialog, highlighting responsive and helpful interactions throughout their experience. (17 reviews) - Users find TrueDialog to be extremely **user-friendly** , enabling easy communication with students and simple contact management. (15 reviews) - Time-Saving (12 reviews) - Easy Integration (9 reviews) - Simple (9 reviews) - Automation (7 reviews) - Easy Setup (7 reviews) **What users dislike:** - Users often face **SMS issues** , such as confusion in group texts and lack of mobile accessibility for responses. (8 reviews) - Users contend with a **steep learning curve** , making initial use of TrueDialog challenging without detailed guidance. (5 reviews) - Users find the **limited customization** options in TrueDialog restrictive, impacting their ability to tailor the experience effectively. (5 reviews) - Users find the **limited features** of TrueDialog restrictive, as it lacks support for modern communication channels and customization. (5 reviews) - Users find the interface **not intuitive** , leading to confusion when sending and reading text messages effectively. (5 reviews) - Reporting Issues (5 reviews) - Sending Issues (5 reviews) - Users struggle with **chat issues** , including inconsistent phone numbers, lack of group chats, and no media sending options. (3 reviews) - Users experience **connection issues** with frequent logouts, requiring multiple logins throughout the day, disrupting workflow. (3 reviews) - Contact Management (3 reviews) ## TrueDialog Reviews ### 1. TrueDialog Makes Large-Scale, Personalized Texting Fast and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Amelia S. | Lead Generation Specialist, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about TrueDialog?** What I like most about TrueDialog is how easy it makes it to send out large text campaigns while still keeping things feeling personal. Features like contact segmentation and using fields like first names help us target the right people without it feeling like a generic message. It’s also really helped speed up our workflow. We can get campaigns out quickly, which is huge in recruiting when timing matters. I also like that all responses come back into one place-it makes it much easier to manage conversations and follow up without things getting lost. Another big plus is how reliable it is. Messages go out quickly, and we’ve seen strong response rates compared to other outreach methods. It’s been especially helpful for driving candidates to our career site and getting more engagement overall. Overall, it’s been a really effective tool for helping us scale our outreach while still keeping that personal touch. **What do you dislike about TrueDialog?** One limitation I’ve noticed is with reporting-specifically the click reports. You have to apply your own conditional formatting to clearly identify contact-level data, which adds an extra step and can slow things down. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps us quickly reach candidates at scale, which is critical in recruiting. Compared to traditional methods like email or job boards, text messaging allows us to connect with candidates faster and get more immediate responses. It also streamlines communication for our Lead Generation team by keeping outreach and responses in one place, making it easier to manage conversations and follow up efficiently. Overall, it’s increased our engagement rates and helped us move candidates through the hiring process more quickly while saving time on outreach. ### 2. Convenient Communication Tool with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** Michele S. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about TrueDialog?** I use trueDialog as a texting app to communicate in real time with my students. I like that I can access it on my phone and on my computer, which is very convenient for online learning and professors. It allows me to protect my personal space by creating a professional one for texting. trueDialog is a great tool for what we use it for, as it lets employees and staff use it on their personal devices, maintaining a good work/life balance and protecting our personal and business spaces. **What do you dislike about TrueDialog?** The phone app can be glitchy - although today, it has worked better. I also don't like that when I hit enter on my computer, it posts what I've been typing. I would rather click the icon for that. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog to communicate in real time with my students, creating a professional texting space that protects my personal space. It's convenient for online learning, accessible on both my phone and computer. ### 3. Streamlined Communication, Highly Recommended **Rating:** 4.5/5.0 stars **Reviewed by:** Betsy K. | Lead Generation Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about TrueDialog?** I like trueDialog because the platform is user-friendly and allows outreach to a large number of contacts simultaneously. It offers keyword capabilities and saved text templates that streamline communication. It's fairly easy to set up and learn how to use all the functionalities. The platform also allows us to communicate effectively with clinicians throughout Florida via mass text messaging, enabling them to conveniently respond and express interest, enhancing the efficiency of communication and significantly reducing delays associated with email correspondence. **What do you dislike about TrueDialog?** I think it would be helpful to have editable link names and more robust campaign reporting, including visibility into the contact's name in addition to the phone number when someone responds or clicks a link. **What problems is TrueDialog solving and how is that benefiting you?** trueDialog lets me communicate efficiently with clinicians and candidates via mass text messaging, reducing email delays. It's user-friendly and allows outreach to many contacts with keyword features and saved templates that streamline communication. ### 4. Streamlined SMS Marketing with HubSpot Integration **Rating:** 4.5/5.0 stars **Reviewed by:** naveed a. | Assistant General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2026 **What do you like best about TrueDialog?** I appreciate trueDialog's integration with HubSpot, which allows me to see all chat in one tab. It's really helpful when our salespeople call prospects because they can see the SMS thread. I also want to highlight the dedication of the support team, who help us a lot. Overall, it works fine for our needs. **What do you dislike about TrueDialog?** When I want to send SMS directly by using HubSpot, sometimes it doesn't work and I need to refresh. I feel the 2-way sync must be more efficient, like how when we send an email from Outlook it logs smoothly. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog for SMS marketing, helping with lead generation and logging against contacts in HubSpot. The integration allows seeing all chats in one tab, aiding sales calls. It simplifies workflows compared to manually copying SMS threads. ### 5. Efficient Student Messaging with Room for Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmine G. | Student Finance Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about TrueDialog?** I love the ability to keep track of the texts that we send as a team with trueDialog. It allows us to re-read old conversations, which is really helpful. The initial setup of trueDialog was very easy, making it simple to get started quickly. **What do you dislike about TrueDialog?** I wish there was an easier way to add contacts to our phone books. It would be helpful if there was an option to add the number as a contact when initially creating a message thread. **What problems is TrueDialog solving and how is that benefiting you?** trueDialog helps us reach students using a more widespread method and keep track of the texts we send as a team. It allows us to re-read old conversations, which is really helpful. ### 6. TrueDialog Streamlines Student Communication, Needs Better Reply Notifications **Rating:** 5.0/5.0 stars **Reviewed by:** Laura D. | Financial Aid Officer, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** I really appreciate being able to connect with students through text messages. They often ignore or don't reply to voicemails and emails, but texting usually gets a quick response. I use TrueDialog nearly every day, and it has greatly decreased the number of emails and phone calls I have to make each week. Another feature I enjoy is that each student has their own conversation thread, which makes it easy for me to quickly review our previous discussions. **What do you dislike about TrueDialog?** There isn’t much I dislike about TrueDialog! The only issue I’ve encountered is that I sometimes don’t notice when I’ve received a response until I return to the program. It might be helpful to have a daily digest or some kind of notification for replies to texts I’ve sent. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog enables me to contact my students instantly, so my messages don't get lost at the bottom of their inboxes. I can easily inform them if something is needed or has been received, ask them to stop by my office while they're on campus, and respond quickly to their questions. Overall, it really simplifies my workday. ### 7. Great for Mass Texting and Record-Keeping, but Issues with Message Delivery **Rating:** 2.5/5.0 stars **Reviewed by:** Melissa O. | Student Account Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about TrueDialog?** I really appreciate the ability to send mass texts and to look back at messages that have already been sent. This feature is excellent for keeping records and helps ensure consistency in communication. **What do you dislike about TrueDialog?** I have encountered several problems when uploading populations and making sure that every individual in my group receives a text. While the error report is helpful, I still face the issue of some numbers not appearing in the error report but also not receiving any texts. Usually, between one and five numbers are missed, which makes it difficult to guarantee accuracy. **What problems is TrueDialog solving and how is that benefiting you?** We use TrueDialog to send past due balance notifications to students. This platform enables us to efficiently send mass text messages to a large group of students, saving us the time and effort it would take to call each student individually. Texting is also a preferred method of communication for younger students, so we know our messages are typically being seen. ### 8. Streamlined Business SMS with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Amanat H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about TrueDialog?** I use trueDialog as my primary business SMS platform to communicate quickly and efficiently with customers and prospects. I think its easy-to-use interface stands out the most. I value the automation and workflows since they help a lot in automating appointment scheduling and reduce repetitive tasks to ensure timely communication without manual effort. The initial setup was very easy to navigate. **What do you dislike about TrueDialog?** Integration is one aspect which does have room for improvement. Real-time syncing and better logging in CRMs would be helpful. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog to improve communication efficiency with customers and prospects, minimizing inefficient and impersonal communication and easily managing large outreach with client tracking and organization. ### 9. High Deliverability with trueDialog, Needs UI Upgrade **Rating:** 5.0/5.0 stars **Reviewed by:** Jared M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2026 **What do you like best about TrueDialog?** I like that trueDialog has a high message deliverability rate due to its direct carrier connections. This feature is very valuable in ensuring that my messages reach their intended audience effectively. Also, the initial setup was fast, which made it easy to start using the service right away. **What do you dislike about TrueDialog?** I think the user interface needs modernization. It should be more intuitive and visually appealing for easier navigation. **What problems is TrueDialog solving and how is that benefiting you?** trueDialog solves low customer engagement by using direct, high open rate SMS messaging and offers high message deliverability due to direct carrier connections. ### 10. Reliable SMS Platform with Smooth High Volume Handling **Rating:** 4.5/5.0 stars **Reviewed by:** M R. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about TrueDialog?** I use trueDialog as a reliable SMS communication platform. I like how simple and reliable it is, and it's easy to set up and use. It handles higher volumes smoothly without sacrificing deliverability or performance, which directly improves both efficiency and results. I also appreciate integrating trueDialog with CRM and marketing automation tools, allowing data to sync. **What do you dislike about TrueDialog?** Adding more advanced options and optimizing the dashboard would be helpful. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog as a reliable SMS communication platform that solves reaching out to customers easily. It's simple, reliable, and easy to set up. It handles high volumes smoothly without sacrificing deliverability, improving efficiency and results. ### 11. Wonderful software for mass communication but could benefit from more approachable interface. **Rating:** 4.0/5.0 stars **Reviewed by:** Carolyn H. | Success Specialist, Higher Education, Mid-Market (51-1000 emp.) **Reviewed Date:** January 13, 2026 **What do you like best about TrueDialog?** This software solves the issue of having to manually message hundreds of individuals separately. It makes it easy to mass-contact individuals within our organization as well as schedule timed delivery of messages. **What do you dislike about TrueDialog?** There is a steep learning curve for new users of the program. It can be difficult to approach without comprehensive instruction. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialogue solves the need to individually contact the hundreds of customers that we need to relay information to. It also makes record keeping of communication easier as well as allows for scheduled messaging aiding with operational organization. ### 12. Easy Use and Exceptional Support from trueDialog **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos P. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 06, 2026 **What do you like best about TrueDialog?** I like how easy it is to use the tool. I also appreciate their service team and how easy it is to upload and send data, as well as the contactability. The initial setup was very easy and we had the support of the team. I would recommend trueDialog 10 out of 10 to a friend or colleague. **What do you dislike about TrueDialog?** customize the messaging **What problems is TrueDialog solving and how is that benefiting you?** trueDialog resolves all communication with my client. It is easy to use and allows for easy uploading and sending of data. The contactability and their service team help me a lot. ### 13. Efficient, User-Friendly Messaging Tool with Room for Brand Growth **Rating:** 4.0/5.0 stars **Reviewed by:** Mahnoor F. | Graduate Student Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about TrueDialog?** I used trueDialog, and it was really good for messaging. It's a great tool to send text messages, especially for mass business texting. I find it very efficient and user-friendly, which makes it easy for me to use. The setup process was pretty easy, and the installation was straightforward. The app is really good overall. **What do you dislike about TrueDialog?** It's not very well known among other businesses, so maybe improve the marketing of trueDialog. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog for mass business texting because it's easy, efficient, and user-friendly. It simplifies branding for my venture, and the setup process was smooth and straightforward. ### 14. Reliable Messaging with Minor Onboarding Hurdles **Rating:** 5.0/5.0 stars **Reviewed by:** Faith W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2026 **What do you like best about TrueDialog?** I like trueDialog's reliable infrastructure with 99.9% uptime, which ensures consistent performance. The initial setup of trueDialog was fast. **What do you dislike about TrueDialog?** I find the onboarding experience could be improved for new employees with guides, tutorials, and a setup wizard. There's also an issue with delayed communication with customers. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog to solve delayed communication with customers, ensuring timely alerts for offers and sales. ### 15. TrueDialog Makes Team Texting and Personalized Support Effortless **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about TrueDialog?** The standout feature for me is the 'TrueDialog' team-based texting. It allows multiple agents to join the same conversation thread seamlessly, making it easy to provide professional, collaborative support. I also love how it combines high-volume mass texting with personalized 1-on-1 replies in a single interface **What do you dislike about TrueDialog?** The user interface, while functional and recently updated, still feels a bit dated in certain sections compared to more modern SaaS tools. Navigating through the advanced settings or setting up complex schedules can be slightly unintuitive for new users, requiring a bit of a learning curve to fully master all the features **What problems is TrueDialog solving and how is that benefiting you?** We were struggling with low engagement rates on email and losing prospects in a crowded inbox. It was becoming nearly impossible to get urgent promotions or follow-ups seen in a timely manner. ### 16. Fast Texting and Easy to Use—Absolutely Love It! **Rating:** 4.0/5.0 stars **Reviewed by:** Carmalita J. | Financial aid advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** Ease of use: I like how simple and intuitive the platform is. Customer support: Their customer service is responsive and helpful. Features: I appreciate the ability to manage mass and two-way texting in one place. Reliability: Messages are delivered quickly and consistently. **What do you dislike about TrueDialog?** The user interface could be a bit more intuitive. Sometimes message delivery takes longer than expected **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps us communicate with customers faster and more reliably, which saves time and improves our response rate. It allows us to easily reach large groups by text while still maintaining personalized two-way conversations, which helps improve customer satisfaction. Before using TrueDialog, managing text communication was disorganized. Now everything is centralized, making it easier to track and manage messages. ### 17. Rapid Message Sending, Needs Simplified Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Norman F. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about TrueDialog?** I like trueDialog for its fast message sending at scale. I also appreciate that the initial setup is fast. **What do you dislike about TrueDialog?** Reduce complexity in campaign setup to make workflow faster and less confusing. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog for sending personalized messages based on customer segments, which helps with email messages being ignored or going to spam. I like the fast message sending at scale. ### 18. Easy Communication, Immediate Connection **Rating:** 5.0/5.0 stars **Reviewed by:** Saima R. **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** I really appreciate trueDialog for being incredibly useful in staying connected with students. It has been a significant tool for me in efficiently communicating crucial information, such as notifying them to pick up their checks or reminding them to meet for bookkeeping matters. The technology is remarkably helpful because it ensures immediate communication, allowing students to receive and respond to messages promptly. What stands out is its ease of use; setting it up was straightforward, and navigating through its features is effortless. The contact hub feature is particularly invaluable, as it allows me to quickly locate students by entering their student ID, facilitating seamless connection. Its convenience plays a critical role in my decision to continue using it, and I find it so beneficial that I would rate my likelihood of recommending it to others a solid ten out of ten. **What do you dislike about TrueDialog?** Nothing **What problems is TrueDialog solving and how is that benefiting you?** trueDialog simplifies connecting with students, making it easy and fast to contact them as they check messages promptly. ### 19. Boosts Efficiency with Zero Hassle **Rating:** 5.0/5.0 stars **Reviewed by:** Mark H. **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I appreciate that setting up trueDialog was pretty easy, which made the transition smooth and seamless. This ease of setup helped in quickly adopting the software without much hassle. I also value how trueDialog has made my work more proficient and allows me to get things done quicker, enhancing my overall productivity. The good lead functionality is another feature I find useful, as it potentially aids in better management and organization of prospective clients or tasks. Additionally, trueDialog's effectiveness is noteworthy, as it consistently delivers the desired outcomes, which reinforces my decision to continue using it. The service is so effective and satisfying that I wouldn't change anything about it. Furthermore, I am so pleased with the software that I would highly recommend it to others, rating it a perfect score of 10 out of 10. **What do you dislike about TrueDialog?** Nothing **What problems is TrueDialog solving and how is that benefiting you?** I find the product makes us more proficient, increasing our efficiency and getting the work done quicker. ### 20. Promising Platform, But UX Needs Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about TrueDialog?** I like the simplicity of the platform and appreciate the immediate support provided when we submit an issue. **What do you dislike about TrueDialog?** Because it still seems the platform is in its early stages, there are some nuanced UX that could benefit from improvement such as not being able to duplicate a certain property value when creating a contact list. **What problems is TrueDialog solving and how is that benefiting you?** We needed a way to integrate texting into our funnel for lead gen so this has helped us with being able to grab the attention of leads at certain touch points. We also were able to do drop campaigns that helped us promote certain activities and bolster our brand awareness to ensure we are top of mind. ### 21. Unbeatable Value: 47% Boost in Purchases with Cost-Effective SMS Campaigns **Rating:** 4.5/5.0 stars **Reviewed by:** Sathish S. | Chief Digital Officer (CDO) - Group IT, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about TrueDialog?** Unbeatable Value. Proven Results. Our SMS Campaigns Drove a 47% Boost in Customer Purchases — All at a Better Price Than Leading Vendors **What do you dislike about TrueDialog?** Campaigns launched via the TrueDialog API do not populate detailed metrics in the dashboard, limiting visibility into individual campaign performance **What problems is TrueDialog solving and how is that benefiting you?** We experienced some initial challenges with Mass SMS Campaigns when using the TrueDialog API, but their team was quick to respond and resolved the issue effectively. Since then, we've been able to run high-volume SMS campaigns reliably and without interruption. The support and resolution process exceeded our expectations, and we're now able to scale our outreach confidently. TrueDialog has proven to be a solid and dependable platform for our messaging needs. ### 22. Great Tool for Two-Way Business Text Messaging **Rating:** 3.5/5.0 stars **Reviewed by:** Dr Mariya A. | Medical Officer - DHQ Hospital Kasur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about TrueDialog?** TrueDialog is one of best platform that make it simple to run bulk sms campaigns and communication with clients. Which helps improve engagement and response rate. **What do you dislike about TrueDialog?** The user interface can feel a bit outdated and could be more modern and initiative. Navigation some features takes time, especially for new user who are learning about the platform. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps to solve many problems mainly low customer engagement and now my customers receive quick updates and responses faster through text messages. ### 23. Smooth, Efficient Marketing Automation Integration with Great Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Saad M. | Military Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about TrueDialog?** It's integration with market automation is really smooth and efficient. Scheduling options is a feature. **What do you dislike about TrueDialog?** Application response needs to be more faster and it also needs more ci tact management. **What problems is TrueDialog solving and how is that benefiting you?** Due to efficient working and diversity alot of customers gets attached to it. ### 24. Fast, Reliable Messaging with Room for Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Oscar W. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about TrueDialog?** I find trueDialog's capability for fast message sending at scale really impressive. Plus, the initial setup was fast, which streamlined our process. **What do you dislike about TrueDialog?** I feel like the complexity in campaign setup could be reduced to make the workflow faster and less confusing. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog for sending personalized messages, avoiding spam with reliable text delivery. It's fast at message sending on a large scale. ### 25. Speedy, Accurate Targeting with TrueDialog **Rating:** 4.5/5.0 stars **Reviewed by:** Awais Z. | Marketing Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2026 **What do you like best about TrueDialog?** TrueDialog services are right on the point with speedy targeting accurate audience **What do you dislike about TrueDialog?** Nothing as such but a cut in price is always a plus for clients **What problems is TrueDialog solving and how is that benefiting you?** It's a one stop shop for me to address all my marketing needs at large ### 26. Reliable SMS at Scale with a Straightforward, Smooth Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Syed Muhammad S. | Performance Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about TrueDialog?** What I like most about TrueDialog is how reliable it is for sending SMS at scale. The platform is straightforward to use, and the UX/UI is great **What do you dislike about TrueDialog?** One downside is that there is a bit of a learning curve **What problems is TrueDialog solving and how is that benefiting you?** Before using it, handling large volumes of messages and ensuring good deliverability was more challenging. With TrueDialog, the process is much more streamlined, and we can reach users quickly without worrying too much about compliance or message delivery issues. ### 27. Outdated Character Limit, Otherwise a Convenient, Stay-Logged-In Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about TrueDialog?** Ease of access and that I can stay logged in for 24 hours. I like how it emails me so I don't need to keep the program open all day. **What do you dislike about TrueDialog?** The character limit when most phones do not run on character limits anymore. **What problems is TrueDialog solving and how is that benefiting you?** Quick communication with my clients: I am able to text them rather than writing a lengthy email. ### 28. Effortlessly Easy to Use—No Complaints! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle B. | Financial Aid Aidvisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I really like how TrueDialog makes it simple to stay connected with students. It’s fast, organized, and allows for two-way communication, which helps me provide better support and follow up more effectively. **What do you dislike about TrueDialog?** Overall, TrueDialog works really well. The only thing I’d like to see improved is a smoother interface for navigating message history or bulk messaging—it would make communication even more seamless. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog makes it so much easier to reach students instantly instead of relying on emails that often go unread. It’s helped me save time, get faster responses, and keep students on track with their financial aid requirements. ### 29. Perfect to communicate with a group of students **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica E. | Registrar, Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2025 **What do you like best about TrueDialog?** Being able to communicate with a group of students **What do you dislike about TrueDialog?** I find the website confusing when it comes to figuring out how to send or read text messages. The process isn't very clear, which makes it difficult to use this feature. **What problems is TrueDialog solving and how is that benefiting you?** Being able to contact our students through text helps us get a response quicker instead of phone call or an email sent. ### 30. Easy to Learn and Simple to Roll Out Across the Team **Rating:** 4.0/5.0 stars **Reviewed by:** Wajiha K. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about TrueDialog?** It’s an easy-to-learn program, and it helps introduce it to the team in a way that’s simple to adapt to and understand. **What do you dislike about TrueDialog?** Since it doesn’t offer support for other platforms besides SMS, and in this era SMS is no longer an important channel for reaching audiences. **What problems is TrueDialog solving and how is that benefiting you?** The new software is easy to install, and it makes it simple to reach out to all employees for better understanding, which makes the job easier overall. ### 31. Works very well **Rating:** 4.5/5.0 stars **Reviewed by:** Makayla B. | Admissions, Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** I like how real-time the messaging is. Messages come through immediately, which helps with faster response times and better engagement **What do you dislike about TrueDialog?** After using it for a while now, I still have no complaints — it’s been solid **What problems is TrueDialog solving and how is that benefiting you?** Fast responses. Using it to make sure i always see messages come in ### 32. Solid Experience with Room for Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about TrueDialog?** I appreciate how easy it is to look up a student's contact information and send a quick encouraging message. Student retention can be a time-consuming effort, but TrueDialog streamlines the work and makes my communication more efficient. **What do you dislike about TrueDialog?** The interface feels a bit outdated, and I think some work could be done to simplify and emphasize the most important tools within it. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog allows me to initiate communication with students who need additional encouragement, reminders, and reinforcement. It improves the efficiency of my work as an instructor and provides another layer of support for students in the online environment. ### 33. Instant Issue Resolution Made Easy **Rating:** 4.5/5.0 stars **Reviewed by:** Dan C. | Business Development Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about TrueDialog?** Its a great way to receive real time issues that may arise and deal with them immediately, as opposed to having to wait to resolve until a later date. **What do you dislike about TrueDialog?** I honestly dont see any downsides to using TrueDialog **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog brings all sorts of issues to light and allows us to deal with them in real time ### 34. Affordable Mass Texting That Reaches More Customers **Rating:** 4.0/5.0 stars **Reviewed by:** Syed R. | Grad Student , Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2026 **What do you like best about TrueDialog?** It provides a massive text option that targets a large number of customers at reasonable rates compared to others. **What do you dislike about TrueDialog?** Since it provides the option to handle massive amounts of text, it can sometimes lag or get jammed when there’s a large volume of text, and at times the text stays pending. **What problems is TrueDialog solving and how is that benefiting you?** I can reach a larger audience in a very short amount of time. ### 35. Efficient SMS Messaging Solution for Teams. **Rating:** 4.0/5.0 stars **Reviewed by:** Saima K. | Sales Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2026 **What do you like best about TrueDialog?** The upside of TrueDialog is that business platform that help companies to send and receive messages. TrueDialog is actually built to work natively with Salesforce which make it popular for Sales and marketing teams. **What do you dislike about TrueDialog?** Outdated or clunky interface and limited automation. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog solves several communication and marketing problems mainly: Low customer engagement. Slow customer communication ### 36. Great for Mass Texting and Personalization, Needs Better Integration with Messaging Platforms **Rating:** 3.5/5.0 stars **Reviewed by:** McKenna S. | Student Accounts Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2025 **What do you like best about TrueDialog?** It supports mass texting and personalized two-way conversations, making it ideal for customer service, marketing, and alerts. **What do you dislike about TrueDialog?** I would like to see a better integration with other popular messaging platforms, such as Facebook Messenger, Instagram, WhatsApp. With being a high education institution that would handy. **What problems is TrueDialog solving and how is that benefiting you?** Messages often get filtered or delayed. TrueDialog’s TrueDelivery system uses direct carrier connections to ensure high deliverability and speed. I will now be able to reach thousands of users instantly with personalized messages, improving response rates and customer satisfaction. ### 37. Reliable and Scalable SMS Platform with Excellent Support **Rating:** 4.0/5.0 stars **Reviewed by:** Deepanshu P. | Inside Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2025 **What do you like best about TrueDialog?** The platform is intuitive and easy to navigate, even for users with a limited technical background. Its ability to handle mass texting without delays or deliverability issues has been a game-changer for our team. The pre-built features for 2-way texting and integration options with our CRM save a lot of time and effort. **What do you dislike about TrueDialog?** The reporting dashboard, while comprehensive, could benefit from a more modern interface and more customization options for visual data. Additionally, some of the deeper integrations with CRMs may require developer involvement, which could be a barrier for non-technical teams. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog is helping us solve the challenge of efficiently managing large-scale SMS communications with both customers and internal teams. Previously, we dealt with delays, compliance concerns, and poor message deliverability with other providers. TrueDialog’s platform enables us to send bulk messages reliably while also supporting two-way communication, which has improved our customer engagement and satisfaction. The ability to track conversations and integrate with our CRM has streamlined our workflows and saved valuable time for our team. ### 38. True Dialoge Makes SMS & MMS Messaging at Scale Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Mohsin A. | Lead Generation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2026 **What do you like best about TrueDialog?** True Dialoge helps companies send and receive SMS and MMS messages at scale, mainly for marketing, alerts, and customer communication. **What do you dislike about TrueDialog?** Many users say the dashboard and UI feel old or not very smooth **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog helps businesses solve several communication and engagement problems, especially when teams are using a CRM like Salesforce. ### 39. Fast & Reliable Text Messaging with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Steve P. **Reviewed Date:** January 08, 2026 **What do you like best about TrueDialog?** I use trueDialog for talking to students and find it great for sending easy text messages. I like that trueDialog is fast and reliable; I always receive messages quickly, allowing me to communicate effectively with my students. The initial setup was super easy, just like any login and setup process. **What do you dislike about TrueDialog?** Sending pictures can be slow sometimes. **What problems is TrueDialog solving and how is that benefiting you?** trueDialog makes sending text messages easy and lets me communicate quickly with students. It's fast and reliable for receiving messages. ### 40. Easy Setup, Solves Communication Troubles **Rating:** 4.5/5.0 stars **Reviewed by:** peter k. | student affairs advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** October 21, 2025 **What do you like best about TrueDialog?** I like the ease and accessibility of trueDialog, as it allows me to talk to students without giving out my personal number. The initial setup was super easy. **What do you dislike about TrueDialog?** trueDialog could be more user-friendly and it sends messages to whole departments instead of just one person, meaning everybody has access. **What problems is TrueDialog solving and how is that benefiting you?** I use trueDialog to chat with students effortlessly, solving communication issues and maintaining privacy by not sharing my personal number. I appreciate its ease and accessibility. ### 41. Streamlined Text Messaging Solution for Large Audiences **Rating:** 3.5/5.0 stars **Reviewed by:** Gaurisha A. | Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2025 **What do you like best about TrueDialog?** What I appreciate most about TrueDialog is its ease of use when managing large-scale SMS campaigns. The platform is intuitive, offering smooth and even two-way messaging. It’s an excellent solution for maintaining consistent communication with a broad audience while still preserving a personal touch. The ability to handle both mass messaging and individual conversations from a single interface is a major advantage. **What do you dislike about TrueDialog?** If there's an area that could be improved, it’s the reporting dashboard. While it covers essential metrics, it lacks advanced analytics, customizable reporting options, and deeper insights that would make campaign performance tracking more actionable. Additionally, parts of the user interface feel a bit outdated refreshing these elements could significantly enhance the overall experience. Also not having undo option. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog addresses the challenge of managing large-scale, personalized communication efficiently without overwhelming our team. It enables us to run automated, timely SMS campaigns while maintaining the flexibility to engage in meaningful two-way conversations with individual contacts. This functionality is especially valuable for segment-specific engagement, follow-ups, and event-related messaging. By consolidating both bulk and direct messaging into a single, user-friendly dashboard, the platform eliminates the need for multiple tools or manual follow-up processes—saving us time and reducing the risk of errors. Furthermore, TrueDialog’s seamless integration with our existing systems and its reliable customer support allow us to spend less time troubleshooting and more time on strategic execution. Overall, it helps us scale our communication efforts effectively while boosting engagement and responsiveness. ### 42. best interaction and responses times with texting vs other means of communication **Rating:** 5.0/5.0 stars **Reviewed by:** R E. | instructional assistant for learning resources, Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TrueDialog?** We like to use it for contacting student for scheduling their proctored exams. it helps with making the templates and we notice a lot of student are more used to texting these days. We do like the call forwarding option that true dialog has for when students decide to call. We use it every single day and enjoy the out of office feature for automated response when we are not in the office. Once we get over the hurdle of the student thinking it is a spam message and we get them to save our contact info, it is easy to get them started with the texting and messaging back and forth. **What do you dislike about TrueDialog?** sometimes texts do not go through and there is no way of knowing that as it may be a carrier or cell phone service provider issue that determines if a text message will ultimately be received. **What problems is TrueDialog solving and how is that benefiting you?** The efficiency of contacting and responding to students in a manner that also leaves a record of what has been said in the text threads/ conversations ### 43. Powerful MMS/SMS Campaign with Analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about TrueDialog?** MMS and SMS features and analytics on each campaign **What do you dislike about TrueDialog?** that emojis cost so much of the characters **What problems is TrueDialog solving and how is that benefiting you?** Quickly re-engaging candidates and helps speed up response for talent purposes. ### 44. Simplifies Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa K. | Course Developer, Higher Education, Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about TrueDialog?** TrueDialog is most helpful for its ease of use and implementation. What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations - this has been great for our company! It also integrates well with our CRM and email. The pre-built templates are also great and have helped save time. **What do you dislike about TrueDialog?** I have not experienced a downside of using TrueDialog, as it has only proven to be helpful for our company. There is a bit of a learning curve for new users, but that is to be expected of most new things. **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog has helped to improve communication with customers since we're conveniently able to reach them right away. ### 45. Fast and Easy to Use with Fair Pricing, Though We Hit Some Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about TrueDialog?** Fast and fairly easy to use. The pricing is fair. **What do you dislike about TrueDialog?** We had some issues with the integration with HubSpot, the texts were going out in different hours than originally planned. **What problems is TrueDialog solving and how is that benefiting you?** Automated text reminders going out to clients or possible clients. Benefited our onboarding rates. ### 46. Responsive Support, Missing Messages in the Main Inbox **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 02, 2026 **What do you like best about TrueDialog?** I love how quick and responsive the customer service is. It makes resolving issues fast and keeps everything running smoothly. **What do you dislike about TrueDialog?** Sometimes messages don’t show up in the main message box, even though we can see they were sent in the sidebar, which can be confusing. **What problems is TrueDialog solving and how is that benefiting you?** The issue previously described ### 47. Fantastic application overall and best in class when it comes to bulk texting. **Rating:** 4.5/5.0 stars **Reviewed by:** Matthew M. | CTO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2025 **What do you like best about TrueDialog?** They make you feel like you're a relationship and not a statistic. **What do you dislike about TrueDialog?** I believe all things can always be improved, however, I'd be hard pressed to point out something in particular with TrueDialog. **What problems is TrueDialog solving and how is that benefiting you?** TureDialog handles all of our SMS marketing. ### 48. Great Messaging and Notifications, Minor Drawbacks **Rating:** 5.0/5.0 stars **Reviewed by:** Yessica R. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about TrueDialog?** Mostly the text messages portion, notifications. **What do you dislike about TrueDialog?** I would say the authenticator process made it a little difficult other than that. No issues **What problems is TrueDialog solving and how is that benefiting you?** TrueDialog benefitted the company I work for being very useful to get a hold of our clients and be able to communicate other just by calling. ### 49. Great app for colleges **Rating:** 4.0/5.0 stars **Reviewed by:** Emily B. | Adjunct Faculty Instructor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about TrueDialog?** This app is great for faculty to communicate, not only with each other, but with students as well. As faculty, having hundreds of students every semester, it can be overwhelming to give out our personal numbers. TrueDialog allows for one phone number, that I can text and call with. I know the texts are from students because that is the number being used and I'm able to respond in real-time through the app, even on my own phone. It's incredibly user-friendly and makes it easier to respond to students, while still being able to "sign out" after work. **What do you dislike about TrueDialog?** It can be confusing for the people you're texting since you might not always respond right away if you're not in the app. **What problems is TrueDialog solving and how is that benefiting you?** Making it way easier to send mass text messages with important class information to entire classes. ### 50. Could Use More Features **Rating:** 2.5/5.0 stars **Reviewed by:** Jeffrey W. | Director of Career Services, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2025 **What do you like best about TrueDialog?** It is convenient to text and reaches people for the most part. **What do you dislike about TrueDialog?** I really appreciate the platform overall, but I do wish there was a way to send a text to an individual person and reply just to them, rather than having it go out to everyone in the group thread. This has created some confusion when trying to engage with specific students. It would also be extremely helpful if, when viewing or messaging a student, you could easily see their demographic information, program of study, and full name (first and last) without needing to switch tabs or dig through separate systems. That would make outreach much more efficient and personalized. Thank you for considering these suggestions! **What problems is TrueDialog solving and how is that benefiting you?** We are able to reach out to students who are not very responsive. ## TrueDialog Discussions - [What is TrueDialog used for?](https://www.g2.com/discussions/what-is-truedialog-used-for) - [View TrueDialog pricing details and edition comparison](https://www.g2.com/products/truedialog/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+08%3A46%3A17+-0500&secure%5Bsession_id%5D=f910e948-1031-4ebf-9ecf-c968ebca6ad5&secure%5Btoken%5D=cd155578c585821474bed5b35881f0133f8334923eb6acc359ce83cf20e15f6e&format=llm_user) ## TrueDialog Integrations - [Agentforce 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Dynamics](https://www.g2.com/products/dynamics/reviews) - [Eloqua Asset Dependency Manager](https://www.g2.com/products/eloqua-asset-dependency-manager/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [Marketo-Based Systems for Growth-Driven Marketing & Sales Teams](https://www.g2.com/products/marketo-based-systems-for-growth-driven-marketing-sales-teams/reviews) - [Salesforce Marketing Cloud Suite](https://www.g2.com/products/salesforce-marketing-cloud-suite/reviews) - [Sparkroom](https://www.g2.com/products/sparkroom/reviews) ## TrueDialog Features **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline - Short Codes - API Integration **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making ## Top TrueDialog Alternatives - [EZ Texting](https://www.g2.com/products/ez-texting/reviews) - 4.5/5.0 (728 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) - 4.8/5.0 (1,837 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) - 4.5/5.0 (1,376 reviews)