SugarSync Reviews & Product Details

The need to share documentation across all your systems is real. Managing operational documents, internal procedures, configuration references, and support materials on different systems requires a reliable way to keep information accessible and consistent. One of the most useful features of Sugar Sync for us is its automatic file synchronization. It lets me keep folders on multiple systems up to date without having to re-upload the same files over and over. Review collected by and hosted on G2.com.

My primary concern is that the menus and folder experience could be more user-friendly, especially when you’re managing many synchronized directories. At times, it can be confusing to tell which folders will synchronize to which other computers, and what effect different changes will have on those synchronized folders. It would also be helpful to have a more advanced, granular management console, along with activity reports and integrations with ITSM applications. Review collected by and hosted on G2.com.

This service provides seamless synchronization of folders across multiple devices with cloud backup, ensuring data integrity and easy recovery of previous versions. Review collected by and hosted on G2.com.

The version history and recovery features have saved me more than once when an edit got messed up.. I can just right-click any existing folder on my PC, sync it, and it keeps my exact directory structure intact across multiple devices without messing up my files. Review collected by and hosted on G2.com.

SugarSync helps me continue my work without worrying about where my files are stored or whether I am using the latest version. I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content for social media. My daily work includes diet plans, patient consultation records, follow up documents, educational PDFs, presentations, health awareness videos, and other important files. Since these files are updated regularly, it is helpful to have everything synchronized automatically instead of manually copying files between different devices. Getting started was easy, so the ease of implementation was good for me. I was able to start using it without spending much time on setup, and the interface is simple enough for daily work. Uploading files, synchronizing folders, organizing documents, and finding older files all feel straightforward. I use SugarSync regularly, and the performance has been smooth while uploading files, synchronizing changes, opening larger folders, and working with different file types during my normal routine.

One thing I really like is that it brings automatic synchronization, cloud backup, secure file sharing, version history, and access across different devices together without making the platform feel complicated. This fits well with my work because I regularly update nutrition plans, educational resources, presentations, and clinic documents. I can continue working from another device without thinking about which copy is the newest. Search and folder organization also make it easier to find older files, while backup gives me confidence that important records and educational materials remain protected. The number of features feels well balanced for my daily work. It fits naturally into the way I already organize my files instead of making me change my workflow. Overall, SugarSync has made it easier to keep my healthcare documents, educational resources, and content creation files synchronized, protected, and available whenever I need them, which helps me stay more organized throughout the day. Review collected by and hosted on G2.com.

When I upload or update larger folders with many files, synchronization sometimes takes a little longer than I expect. I occasionally need to wait before every file is fully updated across my devices, especially when there are many files inside the same folder. During that time, I usually wait before continuing my work to make sure everything has finished syncing. It does not affect my work very often, but faster synchronization for larger folders would make the experience even smoother. Review collected by and hosted on G2.com.

I like that SugarSync lets me sync any folder on my PC without forcing me to move everything into a specific “magic” folder. That kind of flexibility makes it much easier to keep my files organized the way I prefer, and it’s a feature many other cloud services simply don’t offer. Review collected by and hosted on G2.com.

​Cost: It is significantly more expensive than competitors like Dropbox or Google Drive, and it lacks a permanent free tier.

​Performance: Users often report high CPU and memory usage, which can slow down computers, along with sluggish upload speeds for large files.

​Technical Issues: Common bugs include file duplication, folders getting "stuck" during synchronization, and difficulties syncing across multiple devices.

​Support & Interface: The web interface is widely considered outdated and "clunky," while customer support is often described as slow or non-responsive. Review collected by and hosted on G2.com.

I like SugarSync's reliable, real-time sync across all my devices and its worry-free automatic backup, which is essential for our media production work. The seamless cross-device syncing keeps my video projects, raw footage, and editing files up to date between my desktop workstation, laptop, and on-location equipment, so I don't have to manually transfer files or deal with conflicting versions. The continuous, automatic backup protects our large, irreplaceable media files without any extra effort, which means I never fear losing critical footage or edits. Its secure file sharing feature allows me to send high-resolution clips and rough cuts to clients and team members quickly and safely, bypassing email restrictions. The platform is intuitive and requires little maintenance, allowing our team to focus on production rather than file management. The initial setup of SugarSync was straightforward and hassle-free for our team. Review collected by and hosted on G2.com.

While SugarSync meets our core media production needs, there are a few areas that don’t perform as well as we’d like and could use improvement. First, upload and sync speeds noticeably slow down with large video files, such as raw 4K footage and high-resolution project assets, which are central to our work. This delays access to files when moving between studio and on-location setups. Second, the desktop sync client occasionally freezes or lags when handling massive media folders, requiring manual restarts that disrupt our editing workflow. Third, file versioning is limited and doesn’t retain enough historical copies for long-term video projects, making it difficult to recover earlier edits when needed. Review collected by and hosted on G2.com.

I like the compatibility of SugarSync between operating systems. I use a desktop computer with Windows and a laptop with macOS, and this compatibility saves me the work of manually transferring files using flash drives or paying extra for other applications. Additionally, I find the initial setup relatively simple despite the first synchronization being slow due to the number of files. For these reasons, I consider SugarSync to be a very good, almost perfect application. Review collected by and hosted on G2.com.

Sometimes data synchronization doesn't work very well with mobile data. I understand that when you're not connected by cable to the internet, but rather the connection is via wifi or mobile, it's not the best... But it leaves much to be desired sometimes that with limited data, file synchronization is not optimal. Review collected by and hosted on G2.com.

Automatic real-time file syncing across devices.

Easy file sharing and remote access from desktop and mobile devices.

Continuous cloud backup with file versioning for recovery.

Support for multiple platforms, including Windows, macOS, Android, and iOS. Review collected by and hosted on G2.com.

No free storage plan, only a trial period, which may not appeal to casual users.

Limited collaboration features compared to platforms like Microsoft OneDrive or Google Drive. Review collected by and hosted on G2.com.

I appreciate how easy it is to set a template structure in SugarSync so that different reps can upload files to the right folder without having to navigate too much. This feature ensures that the right file is uploaded to the right folder, which minimizes errors. Additionally, the initial setup was straightforward for me and the team I work with. Review collected by and hosted on G2.com.

Sometimes the lag for synching the files means our internal team have to wait a bit longer, even though the rep says the file should be there Review collected by and hosted on G2.com.

What makes SugarSync stand out—and, honestly, what keeps people paying its premium—is its unmatched flexibility in folder selection.

Unlike most cloud services that force you to move everything into one “Magic Folder” (like Dropbox or Google Drive), SugarSync lets you right-click any existing folder on your computer and start syncing it immediately. That means you don’t have to reorganize your entire digital life just to get it backed up.

Beyond that, there are a few other highlights worth calling out. Continuous Sync updates files in real time across unlimited devices. Remote Wipe is a real lifesaver for security if a device is lost or stolen. Version Recovery keeps the last five versions of your files, which makes it much easier to roll back those accidental “oops” moments.

Yes, it’s pricier than competitors, but that “sync-in-place” capability is a huge time-saver for power users. Review collected by and hosted on G2.com.

While SugarSync’s flexibility is a real plus, it also comes with several “deal-breaker” drawbacks for many users.

First, the value is hard to justify. It’s arguably one of the most expensive services per GB: you’ll pay about $7.50/month for 100GB, while competitors like IDrive or pCloud offer 2TB (2,000GB) for a similar price.

Privacy is another concern because there’s no zero-knowledge option. SugarSync holds the decryption keys to your data, so if they’re hacked or subpoenaed, your files could be accessible. Many modern alternatives offer “zero-knowledge” encryption where only you have the key.

Performance also feels dated. It lacks block-level sync, so if you change even one word in a large file, it re-uploads the entire file. That can make it significantly slower than services like Dropbox or Box.

On top of that, there’s still no Linux support, and the web and desktop apps feel clunky and “stuck in 2015.” Review collected by and hosted on G2.com.

I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly available while making sharing and teamwork smoother. What I love the most about it is how effortlessly it keeps everything in sync across all devices. The syncing feature helps turn my files into digital teammates, always up to date, always available, and always backed up. The initial setup was easy to navigate through. Review collected by and hosted on G2.com.

I believe it can be faster, more collaborative, and simpler for beginners. Make it more intuitive, more interactive, and more 'live' for teams, then even beginners can use it confidently without fear of losing files or messing up syncing. Review collected by and hosted on G2.com.