# SugarSync Reviews **Vendor:** NetProtect **Category:** [Cloud Content Collaboration Software](https://www.g2.com/categories/cloud-content-collaboration) **Average Rating:** 4.0/5.0 **Total Reviews:** 79 ## About SugarSync SugarSync is a comprehensive cloud storage service that enables users to back up, access, synchronize, and share files across multiple devices, including computers and mobile platforms. It supports various operating systems such as Windows, macOS, iOS, and Android, ensuring seamless integration into diverse digital environments. By continuously monitoring and updating changes to files, SugarSync ensures that users have the most current versions available across all their devices. Key Features and Functionality: - Automatic File Synchronization: SugarSync continuously monitors files for changes, automatically updating and synchronizing them across all linked devices. - Cross-Platform Compatibility: The service supports multiple operating systems, including Windows, macOS, iOS, and Android, facilitating seamless integration across various devices. - Secure File Sharing: Users can share files and folders privately or publicly, with options to control permissions and track access. - Data Backup and Recovery: SugarSync provides robust backup solutions, ensuring data is securely stored and recoverable in case of device loss or failure. - Remote Data Management: In the event of device theft or loss, users can remotely wipe their data to prevent unauthorized access. Primary Value and User Solutions: SugarSync addresses the need for efficient and secure file management in an increasingly digital and mobile world. By offering automatic synchronization and backup, it ensures that users have access to their latest files anytime, anywhere, without the risk of data loss. The service's cross-platform compatibility and secure sharing capabilities enhance collaboration and productivity, making it an ideal solution for both individuals and businesses seeking reliable and accessible cloud storage. ## SugarSync Pros & Cons **What users like:** - Users appreciate the **ease of use** of SugarSync, highlighting its effortless synchronization and seamless setup experience. (6 reviews) - Users appreciate the **easy setup** of SugarSync, allowing seamless syncing and backup across all their devices. (3 reviews) - Users appreciate the **access ease** of SugarSync, allowing effortless file sharing and availability at their fingertips. (2 reviews) - Users value the **easy collaboration** features of SugarSync, which enhance file sharing and syncing across multiple devices. (2 reviews) - Users appreciate the **reliable syncing and backup** of SugarSync, ensuring data is secure and accessible across devices. (2 reviews) - Users value the **Remote Access** feature of SugarSync, ensuring easy file management and instant updates across devices. (2 reviews) - Seamless Integration (2 reviews) - Users value the **secure cloud storage** from SugarSync, ensuring their files remain protected and accessible across devices. (2 reviews) - Time-saving (2 reviews) - Affordable (1 reviews) **What users dislike:** - Users find SugarSync's **slow performance** frustrating, particularly when syncing large files compared to faster alternatives. (2 reviews) - Users express frustrations with the **storage limitations** of SugarSync, finding it restrictive for their needs. (2 reviews) - Users report **syncing issues** with SugarSync, particularly regarding slow speeds and challenges with collaborative document editing. (2 reviews) - Users find the **pricing high** for SugarSync, which detracts from its overall value and appeal. (1 reviews) - Users find the **pricing slightly higher** compared to other cloud storage tools, impacting their overall satisfaction. (1 reviews) - Lacking Features (1 reviews) - Lack of Backup (1 reviews) - Users find the **learning curve challenging** due to initial setup difficulties and a less intuitive mobile experience. (1 reviews) - Users note the **limited space** due to the inflexible 'Designated Sync Folder' model, impacting their overall experience. (1 reviews) - Limited Storage (1 reviews) ## SugarSync Reviews ### 1. Flexible Folder Sync Without a “Magic” Folder—Keeps Files Organized Your Way **Rating:** 3.5/5.0 stars **Reviewed by:** Joseph W. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about SugarSync?** I like that SugarSync lets me sync any folder on my PC without forcing me to move everything into a specific “magic” folder. That kind of flexibility makes it much easier to keep my files organized the way I prefer, and it’s a feature many other cloud services simply don’t offer. **What do you dislike about SugarSync?** ​Cost: It is significantly more expensive than competitors like Dropbox or Google Drive, and it lacks a permanent free tier. ​Performance: Users often report high CPU and memory usage, which can slow down computers, along with sluggish upload speeds for large files. ​Technical Issues: Common bugs include file duplication, folders getting "stuck" during synchronization, and difficulties syncing across multiple devices. ​Support & Interface: The web interface is widely considered outdated and "clunky," while customer support is often described as slow or non-responsive. **What problems is SugarSync solving and how is that benefiting you?** By allowing me to synchronize my various documents across many different operating systems ### 2. Real-Time Sync and Backup Solution with Room for Speed Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Fidela Y. | Senior Video Editor, Media Production, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about SugarSync?** I like SugarSync's reliable, real-time sync across all my devices and its worry-free automatic backup, which is essential for our media production work. The seamless cross-device syncing keeps my video projects, raw footage, and editing files up to date between my desktop workstation, laptop, and on-location equipment, so I don't have to manually transfer files or deal with conflicting versions. The continuous, automatic backup protects our large, irreplaceable media files without any extra effort, which means I never fear losing critical footage or edits. Its secure file sharing feature allows me to send high-resolution clips and rough cuts to clients and team members quickly and safely, bypassing email restrictions. The platform is intuitive and requires little maintenance, allowing our team to focus on production rather than file management. The initial setup of SugarSync was straightforward and hassle-free for our team. **What do you dislike about SugarSync?** While SugarSync meets our core media production needs, there are a few areas that don’t perform as well as we’d like and could use improvement. First, upload and sync speeds noticeably slow down with large video files, such as raw 4K footage and high-resolution project assets, which are central to our work. This delays access to files when moving between studio and on-location setups. Second, the desktop sync client occasionally freezes or lags when handling massive media folders, requiring manual restarts that disrupt our editing workflow. Third, file versioning is limited and doesn’t retain enough historical copies for long-term video projects, making it difficult to recover earlier edits when needed. **What problems is SugarSync solving and how is that benefiting you?** SugarSync reliably syncs large media files across my devices in real time, provides automatic backup, and facilitates secure file sharing. It reduces errors, saves time on file management, ensures secure backup, and streamlines collaboration in our media production workflow. ### 3. Excellent Compatibility, Synchronization Details Could Be Improved **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastián M. | Salesforce Consultant, Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about SugarSync?** I like the compatibility of SugarSync between operating systems. I use a desktop computer with Windows and a laptop with macOS, and this compatibility saves me the work of manually transferring files using flash drives or paying extra for other applications. Additionally, I find the initial setup relatively simple despite the first synchronization being slow due to the number of files. For these reasons, I consider SugarSync to be a very good, almost perfect application. **What do you dislike about SugarSync?** Sometimes data synchronization doesn't work very well with mobile data. I understand that when you're not connected by cable to the internet, but rather the connection is via wifi or mobile, it's not the best... But it leaves much to be desired sometimes that with limited data, file synchronization is not optimal. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to back up my important files and access them across different devices. I like its compatibility between operating systems, which saves me from using USB drives. ### 4. Streamlined File Syncing with Minor Delays **Rating:** 4.5/5.0 stars **Reviewed by:** Samuel L. | Project Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about SugarSync?** I appreciate how easy it is to set a template structure in SugarSync so that different reps can upload files to the right folder without having to navigate too much. This feature ensures that the right file is uploaded to the right folder, which minimizes errors. Additionally, the initial setup was straightforward for me and the team I work with. **What do you dislike about SugarSync?** Sometimes the lag for synching the files means our internal team have to wait a bit longer, even though the rep says the file should be there **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to sync files, especially photos of signatures on contracts from mobile phones. It ensures reps can capture signatures quickly, with easy template structures that prevent misplacing files, streamlining access for our settlements team. ### 5. Unmatched “Sync-in-Place” Flexibility That Keeps SugarSync Worth It **Rating:** 5.0/5.0 stars **Reviewed by:** Alwin K A. | Verifications Specialist , Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2026 **What do you like best about SugarSync?** What makes SugarSync stand out—and, honestly, what keeps people paying its premium—is its unmatched flexibility in folder selection. Unlike most cloud services that force you to move everything into one “Magic Folder” (like Dropbox or Google Drive), SugarSync lets you right-click any existing folder on your computer and start syncing it immediately. That means you don’t have to reorganize your entire digital life just to get it backed up. Beyond that, there are a few other highlights worth calling out. Continuous Sync updates files in real time across unlimited devices. Remote Wipe is a real lifesaver for security if a device is lost or stolen. Version Recovery keeps the last five versions of your files, which makes it much easier to roll back those accidental “oops” moments. Yes, it’s pricier than competitors, but that “sync-in-place” capability is a huge time-saver for power users. **What do you dislike about SugarSync?** While SugarSync’s flexibility is a real plus, it also comes with several “deal-breaker” drawbacks for many users. First, the value is hard to justify. It’s arguably one of the most expensive services per GB: you’ll pay about $7.50/month for 100GB, while competitors like IDrive or pCloud offer 2TB (2,000GB) for a similar price. Privacy is another concern because there’s no zero-knowledge option. SugarSync holds the decryption keys to your data, so if they’re hacked or subpoenaed, your files could be accessible. Many modern alternatives offer “zero-knowledge” encryption where only you have the key. Performance also feels dated. It lacks block-level sync, so if you change even one word in a large file, it re-uploads the entire file. That can make it significantly slower than services like Dropbox or Box. On top of that, there’s still no Linux support, and the web and desktop apps feel clunky and “stuck in 2015.” **What problems is SugarSync solving and how is that benefiting you?** SugarSync primarily solves the problem of fragmented data across multiple machines. While many cloud services force you to change how you work, SugarSync adapts to your existing workflow. One major issue it addresses is rigid file structures. Instead of making you move everything into a single “sync folder,” it lets you keep your desktop, documents, and project folders exactly where they already are. It also helps reduce version conflicts by automatically saving up to five previous versions of every file, which can prevent you from losing work when something gets overwritten. On the security side, the “Remote Wipe” feature helps close a common gap by reducing the risk of data exposure if a laptop or phone is stolen. For me, the biggest benefit is operational efficiency. I save time because there’s no manual uploading or reorganization required. Since it syncs in real time, I can start a document at the office and find the updated version waiting on my home Mac almost immediately, keeping my digital life “mirrored” with minimal effort. ### 6. Keeps Files in Sync Effortlessly, Needs More Collaboration Tools **Rating:** 4.0/5.0 stars **Reviewed by:** Elena H. **Reviewed Date:** February 05, 2026 **What do you like best about SugarSync?** I mostly use SugarSync to back up my online files and sync files across multiple devices. It helps keep my files safe, organized, and instantly available while making sharing and teamwork smoother. What I love the most about it is how effortlessly it keeps everything in sync across all devices. The syncing feature helps turn my files into digital teammates, always up to date, always available, and always backed up. The initial setup was easy to navigate through. **What do you dislike about SugarSync?** I believe it can be faster, more collaborative, and simpler for beginners. Make it more intuitive, more interactive, and more 'live' for teams, then even beginners can use it confidently without fear of losing files or messing up syncing. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to back up and sync files across devices. It keeps my files safe, organized, instantly available, and enhances sharing and teamwork. The syncing feature ensures my files are always up to date and backed up. ### 7. Fast Sync with Minor Installation Hiccups **Rating:** 4.0/5.0 stars **Reviewed by:** Stefan T. | Op Mgr, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SugarSync?** I use SugarSync for syncing data efficiently. I really appreciate the fast sync feature, which makes sure that my data is the same across all locations. The installation was fairly easy, making it convenient to get started. **What do you dislike about SugarSync?** I've had to reinstall the service because of some issues. Specifically, software issues with Windows caused me to reinstall the software. **What problems is SugarSync solving and how is that benefiting you?** I use SugarSync to sync data, solving data redundancy and duplication issues, and providing a backup service. It offers fast sync for data across all locations. ### 8. Efficient Syncing with Room for Pricing Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Maherin c. | Freelancer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2026 **What do you like best about SugarSync?** I think SugarSync allows easy file syncing and backup across multiple devices. I like that it lets me choose a new folder sync, and it offers great folder, file access, and sharing features. I find SugarSync very valuable because it keeps files securely backed up and syncs across all of my devices, saving my time and reducing my risk of data loss. It's also very flexible to use. The initial setup was quite good. **What do you dislike about SugarSync?** I think the pricing is slightly higher compared to some other cloud storage tools. **What problems is SugarSync solving and how is that benefiting you?** I think SugarSync allows easy file syncing and backup across multiple devices, saving my time and reducing my risk of data loss. It's very flexible to use and securely backs up files. ### 9. Secure and Mobile-Friendly, But Pricey Storage **Rating:** 4.0/5.0 stars **Reviewed by:** Emily H. | Marketing & Technology Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about SugarSync?** I use SugarSync for storing a lot of business files, photos, and documents. I appreciate how it keeps everything secure and in one place. The mobile function is pretty good, and the initial setup was easy enough. **What do you dislike about SugarSync?** The price for the storage you get is not the best. **What problems is SugarSync solving and how is that benefiting you?** SugarSync keeps everything secure and in one place. ### 10. "Efficient File Syncing and Backup Solution for Professionals" **Rating:** 4.5/5.0 stars **Reviewed by:** Parth P. | Executive Virtual Assistant, Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2025 **What do you like best about SugarSync?** If my device gets stolen or lost, SugarSync’s “Remote Wipe” feature allows me to delete all synced files from that device remotely... I can edit a file on one device, and the changes will instantly appear on all my other devices without any manual intervention. My data is always up to date and right at my fingertips, no matter which device i using... **What do you dislike about SugarSync?** The software’s user interface (UI) may feel a bit outdated and less modern. While it functions well, it lacks the polish and clean design found in other services. Its overall look and feel can seem somewhat “vintage,” which might be a drawback for Me and users who prefer a modern, minimalist design... **What problems is SugarSync solving and how is that benefiting you?** Sometimes i away from home and suddenly need a file that's stored on my home or office computer. If i can't get the file, my work comes to a halt. SugarSync breaks that barrier. Because all my important files stay synced across my devices (laptop, phone, tablet), i can access them from anywhere, anytime. Just log in from my phone or any computer browser... The benefit My office in a way, right in my pocket. Whether I in a meeting, traveling, or anywhere else, my important files are always accessible to me. This enhances my productivity and gives me greater flexibility in the way my work. ### 11. Easy File Sharing, But Limited Storage and Infrequent Updates **Rating:** 2.5/5.0 stars **Reviewed by:** Manuel B. | Docente, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about SugarSync?** I liked having all my personal, academic, and work files available at my fingertips. It was also really easy to share them with my peers. **What do you dislike about SugarSync?** The storage capacity was limited, and updates didn’t come very often. **What problems is SugarSync solving and how is that benefiting you?** SugarSync gives me peace of mind because I know my files are stored securely. ### 12. Reliable cloud for device-wide sync, but not for team collabs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Investment Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 12, 2025 **What do you like best about SugarSync?** We use SugarSync to sync files across our multiple remote teams, and the unlimited device support has been a major advantage to us. The file explorer makes it simple for every day users to browse and manage. It ensures everyone has access to the latest version without much confusion. **What do you dislike about SugarSync?** While SugarSync works well for syncing, it is slower than alternatives such as Dropbox when handling large files. There is very little room for simultaneous document editing making real-time collaboration difficult. The pricing also feels high. **What problems is SugarSync solving and how is that benefiting you?** SugarSync helped our cloud keep of file sharing and updates across multiple teams and locations. It helps us avoid version conflicts and ensured everyone is working on the latest files. For syncing and simple file access, it is good. ### 13. How useful SugarSync **Rating:** 4.5/5.0 stars **Reviewed by:** Shariful i. | Executive, Mechanical or Industrial Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2025 **What do you like best about SugarSync?** The most useful part of SugarSync this interface and Using are simply everyone can use this **What do you dislike about SugarSync?** SugarSync add part is so boring i Don't like add **What problems is SugarSync solving and how is that benefiting you?** I want to add free SugarSync ### 14. Its very nicd **Rating:** 5.0/5.0 stars **Reviewed by:** Alban H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about SugarSync?** Its easy to work with the product, and easy to find **What do you dislike about SugarSync?** Loading it is to much to wait for starting **What problems is SugarSync solving and how is that benefiting you?** Its online program ### 15. Your Secure File Storage **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek Singh R. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about SugarSync?** I like SugarSync because it lets me access my files from anywhere and backs them up automatically.It keeps your files safe and private by using encryption and other security measures. **What do you dislike about SugarSync?** We might not be able to send or get really big files because there are limits on file sizes.. **What problems is SugarSync solving and how is that benefiting you?** It helps you access your files from anywhere and keeps them safe, giving you peace of mind and making it easy to work on the go. ### 16. I did use SugarSync mainly for file sync between devices **Rating:** 4.0/5.0 stars **Reviewed by:** Andrea G. | Mr, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2024 **What do you like best about SugarSync?** I like the product and range of features, when I open the account I did it with the purpose of sharing files between computers, omre than for the storage optio. It has quite a lot of features. **What do you dislike about SugarSync?** Sugar Sync did have a free tier on the personal tier but unfortunately was discontinued, given my limited usage I did not upgrade **What problems is SugarSync solving and how is that benefiting you?** sync files ### 17. Automatic Backup Features **Rating:** 5.0/5.0 stars **Reviewed by:** Sumit S. | Technical Recruiter , Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about SugarSync?** It backs up any folder on your computer. It keeps all your devices updated automatically. It provides secure cloud storage and maintains your folder layout. **What do you dislike about SugarSync?** It costs more than other cloud storage services. **What problems is SugarSync solving and how is that benefiting you?** It solves the problem of making sure your files are always safe and available on all your devices. ### 18. SugarSync for Easy File Access **Rating:** 5.0/5.0 stars **Reviewed by:** Bhawesh K. | IT Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about SugarSync?** I like that SugarSync automatically updates my files across all my devices, so I always have the latest version. It keeps your file safe in the cloud. **What do you dislike about SugarSync?** The free plan has very little storage space. **What problems is SugarSync solving and how is that benefiting you?** It organizes my files neatly and keeps them secure, so I can easily find and access them from anywhere without worry. ### 19. Simplify Your Digital World with SugarSync **Rating:** 5.0/5.0 stars **Reviewed by:** Tushar C. | IT Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about SugarSync?** It keeps my files in sync on all my devices, so I can access them whenever I need. I can arrange my file however I want and It secure storage for sensitive data. **What do you dislike about SugarSync?** I wish SugarSync gave more storage for the money. **What problems is SugarSync solving and how is that benefiting you?** It saves my time by updating my files everywhere without me doing anything. It also keeps my stuff safe and makes sharing easy. ### 20. Access Your Files Anywhere with SugarSync **Rating:** 5.0/5.0 stars **Reviewed by:** Uddeshya S. | Talent Acquisition Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2024 **What do you like best about SugarSync?** I love how SugarSync syncs and backs up my files without changing my folder setup. It's easy to use and access from any device. **What do you dislike about SugarSync?** It costs more than other cloud services. **What problems is SugarSync solving and how is that benefiting you?** It keeps all your files updated on every device, so you always have the latest version. This makes working and sharing files easy from anywhere. ### 21. Average file storage option **Rating:** 2.5/5.0 stars **Reviewed by:** Lam H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about SugarSync?** It generally serves it purpose and is relatively inexpensive in comparison to other options. **What do you dislike about SugarSync?** It does not offer the same features and options as other products. It also performs much less efficiently as well, and unfortunately has probably the slowest syncing of the products I've used. **What problems is SugarSync solving and how is that benefiting you?** Having convenient access to all my files ### 22. File Sharing service worth using **Rating:** 4.0/5.0 stars **Reviewed by:** Chris E. | Chris Element, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about SugarSync?** I love how i'm able to access my files across all devices without having to wait for them to fully upload. This is amazing when it comes to collaborating with other artists when producing music. **What do you dislike about SugarSync?** Very expensive service compared to what im used to paying at other companies. For this reason I no longer user it & am trying other companies. **What problems is SugarSync solving and how is that benefiting you?** It was allowing me to access my files on all computer and phone. Easy for music collaboration and saves me time when on deadlines working on music scores,etc ### 23. SugarSync is a cloud storage and file synchronization service that is simple and robust **Rating:** 2.5/5.0 stars **Reviewed by:** Tomas A. | NCI/R50 Research Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2023 **What do you like best about SugarSync?** SugarSync is a cloud storage and file synchronization service that offers a variety of features, including: File sync: SugarSync can sync files and folders between your computers, mobile devices, and the cloud. File backup: SugarSync can back up your files to the cloud, so you can restore them if your computer is lost or stolen. File sharing: SugarSync can make files and folders available to other people, so you can collaborate on projects or share files with friends and family. Versioning: SugarSync keeps track of all the versions of your files, so you can easily restore a previous version if you make a mistake. Mobile apps: SugarSync has mobile apps for iOS and Android devices, so you can access your files on the go. Web interface: SugarSync has a web interface, so you can access your files from any web browser. SugarSync offers a variety of pricing plans, starting at $7.99 per month for 100GB of storage. Pros: Easy to use Wide range of features Secure Mobile apps Web interface **What do you dislike about SugarSync?** First, ot lacks some advanced features such as collaboration and doc editing. Second, it is expensive Overall, SugarSync is a choice for users who are looking for a simple cloud storage and file synchronization service. However, it is important to note that it is more expensive than some of its competitors. **What problems is SugarSync solving and how is that benefiting you?** An easy way for sharing files wih customers and collaborators. Backup if certain files Versioning of shared documents. Working remote with customers and collaborators ### 24. the best software I ever used **Rating:** 4.5/5.0 stars **Reviewed by:** Salman Khan K. | Cash Desk Secretary , Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2023 **What do you like best about SugarSync?** One of the key features I find useful is the automatic file synchronization. Whenever I make changes to a file on one of my devices, SugarSync quickly updates the same file on my other connected devices. This saves me time and ensures that I'm always working with the latest version of my files. **What do you dislike about SugarSync?** Having used SugarSync, I've found certain aspects of the service to be less than satisfactory. While the concept of keeping files synced across devices is appealing, I've encountered some issues that have led to a less-than-optimal user experience. **What problems is SugarSync solving and how is that benefiting you?** SugarSync serves as an effective backup solution, ensuring that your files are protected against data loss. If your device is lost, stolen, or damaged, you can still access your important files from other devices ### 25. SugarSync **Rating:** 5.0/5.0 stars **Reviewed by:** Nikoletta K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about SugarSync?** SugarSync prioritizes the security of your data. Files are encrypted during transfer and storage using SSL encryption and 256-bit AES encryption, providing a high level of data protection. Additionally, SugarSync offers remote wipe capabilities, allowing you to erase the data from lost or stolen devices to prevent unauthorized access. **What do you dislike about SugarSync?** While SugarSync supports file sharing and collaboration, it may not have the same extensive collaboration features found in other cloud storage and collaboration platforms. For more advanced collaboration needs, such as real-time co-editing or document version control, you may need to supplement SugarSync with additional collaboration tools. **What problems is SugarSync solving and how is that benefiting you?** SugarSync retains previous versions of files, allowing you to revert to earlier versions if needed. This feature helps in scenarios where you accidentally overwrite or delete important content, providing an additional layer of file protection and enabling easy recovery. ### 26. Great product! **Rating:** 4.5/5.0 stars **Reviewed by:** Jasper K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about SugarSync?** I love how fast the website actually works an how quick I receive and send my documents. I've never had such an amazing cloud experience! **What do you dislike about SugarSync?** I dislike the fact they don't answer very fast on their customer service. That may be their only downside! **What problems is SugarSync solving and how is that benefiting you?** It solves the problem of having such a low maximum cloud storage like Google Drive. ### 27. Cloud Storage and backup solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 20, 2023 **What do you like best about SugarSync?** Instant stream data between sugar sync apps and versionong capabilities **What do you dislike about SugarSync?** price plans are expensive and complex encryption **What problems is SugarSync solving and how is that benefiting you?** Secure system and offers synced storage for distribution across devices ### 28. Best software **Rating:** 5.0/5.0 stars **Reviewed by:** Shubham J. | Executive, Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2022 **What do you like best about SugarSync?** It is a cheap to utilise software than other competitors. It is accessible on all platforms—mobile, Mac, and Windows. The sync option automatically updates all of the modifications and syncs the files. **What do you dislike about SugarSync?** We sought a straightforward to use cross-platform file synchronisation software and SugarSync is absolutely on spot. Given the price at which it is providing its services, I believe it will appeal to a wide range of organisations. **What problems is SugarSync solving and how is that benefiting you?** We are utilising this to distribute and sync all files across our team members. Making an online backup enables us to ensure that no files are lost in the event of a device failure. ### 29. Easytouse, intuitive solution **Rating:** 5.0/5.0 stars **Reviewed by:** Shagun G. | Program Management Lead, Enterprise (> 1000 emp.) **Reviewed Date:** September 06, 2022 **What do you like best about SugarSync?** Foremost it was cheap to use sugarsync than other competitors. Plus, it is available across all platforms- mobile, mac, windows. The sync option automatically sync the files and updates the changes everywhere **What do you dislike about SugarSync?** Nothing to complain about here. We wanted a easy to use cross-platform file syncing software and SugarSync is right on point. I think it will reach many organisations given the price point it is offering its services. **What problems is SugarSync solving and how is that benefiting you?** We are using this to share and sync all files across our team members. It helps us to create a online backup so that no file is lost if there is a problem in one device. ### 30. Quite Expensive Cloud Backup Solution! Good customer support **Rating:** 3.0/5.0 stars **Reviewed by:** Francesco M. | Business Development Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2022 **What do you like best about SugarSync?** SugarSync is a great option while you're at work. In case you would like to share a big file, that is far too hefty to email, that's where SugarSync comes in as it has a Microsoft Outlook plugin to let you easily share. **What do you dislike about SugarSync?** Pricing! SugarSync is probably the costliest option amongst all the rivals it has in the market. Large businesses sharing massive data will have no issues paying their subscription fees, but a small organization will be turned off for sure. **What problems is SugarSync solving and how is that benefiting you?** Sugar Sync does the job exactly how they advertise themselves. My files are synchronized, and I select the folders I want to share. I backup all my devices using SS and all my data to date has been safe. ### 31. Amazing Cloud file sharing service **Rating:** 4.5/5.0 stars **Reviewed by:** Vishvajeet Singh M. | Web Application Developer Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2022 **What do you like best about SugarSync?** The fact that my files will be always be accessible and i can retrieve them whenever i feel like without thinking about my memory storage and they also provide free trial which is great. **What do you dislike about SugarSync?** Didn't find any notable negative points but yeah sometimes it could be a bit slow **What problems is SugarSync solving and how is that benefiting you?** I don't have to save my documents without filling my memory storage. ### 32. Review: sugarsync.com **Rating:** 5.0/5.0 stars **Reviewed by:** Nadeem S. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 02, 2022 **What do you like best about SugarSync?** I have been using Sugarsync.com for quite a while; all my saved archives are synced to the site. I can record from another gadget, including remaking to another device following the loss of the hard drive. The modest cost of the help is incredibly worth it. **What do you dislike about SugarSync?** You could have seen SS doesn't have any steady documentation and irrefutably less portrays how it sees "contraptions." Its assistance is apparent/silly. My enrollment is near the end, and I will seek reimbursement for undocumented/bombarding organizations. **What problems is SugarSync solving and how is that benefiting you?** Synchronization of my essential files is being done through SugarSync's portal. I always wanted to have a solution that can assist me in keeping my files up to date—an excellent solution for my types of businesses with good customer support. ### 33. Easily Move/Share Documents from the Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Randi W. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about SugarSync?** Sugar Sync works much like any cloud drive -- it allows you to upload files from one location and and access them at another location or on another device remotely. The interface is simple and clean. It also allows you to share documents and collaborate. If you've used Box, DropBox, GoogleDrive, or any similar product then you are already familiar with the functions. It is more convenient and secure than carrying around thumb drives when you need to get data from Point A to Point B. And oh yes, it was free as an add-on to a paid product. It is true document portability in a straightforward, easy to use package. **What do you dislike about SugarSync?** There isn't anything to dislike about SugarSynch. It works well. I don't love the name, but it is a sweet little piece of software. **What problems is SugarSync solving and how is that benefiting you?** SugarSynch is great if you travel or work from different locations. You don't need to worry about plugging in a thumb drive only to find you grabbed the wrong device and don't have the files you need with you. ### 34. Good for online Storage. **Rating:** 3.5/5.0 stars **Reviewed by:** Mohammad I. | Network Security Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2022 **What do you like best about SugarSync?** Mobile application works great, this is same across platforms. **What do you dislike about SugarSync?** There is nothing I would say I dislike but it is not as good as Dropbox. **What problems is SugarSync solving and how is that benefiting you?** I just used this service to sync my files from android and windows. ### 35. Slow or non functional to delete move files photos. **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Tobacco | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about SugarSync?** looks like it's easy to use, at a reasonable price **What do you dislike about SugarSync?** I've had it for years, just in case, now I want to delete stuff I no longer need. Next to impossible to choose say 500 photos and delete them, or even to zip file them??? **What problems is SugarSync solving and how is that benefiting you?** storage ### 36. Not flashy but gets the job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Reza B. | Business Development Consultant - Head of Middle East Desk, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2021 **What do you like best about SugarSync?** Simple to use. Great upload speed. Offering decent features. Having desktop application. Most important of all, it is affordable comparing to the competitors but offer most of their capabilities. **What do you dislike about SugarSync?** Some of the options are not easy to find. For example, I was having a hard time finding the option to create new folders in the web version. Also, the UI is too old. **What problems is SugarSync solving and how is that benefiting you?** Gathering all the client information, marketing materials, brochures, media files etc in one place and sending the access to relevant people within the company. ### 37. Robust and Reliable back-up service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Food Production | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2021 **What do you like best about SugarSync?** I like that it instantly backs up my files whether on my laptop or mobile. Also, very handy that I can access my files directly from my Microsoft for Windows plugin, unlike google drive. I appreciate that I am able to collaborate with team members through this service and quickly update files as necessary. **What do you dislike about SugarSync?** I dislike the user interface. I don't find it as intuitive as some services like google drive. It takes a little getting used to but after that things run smoothly. **What problems is SugarSync solving and how is that benefiting you?** I am able to quickly upload files from all sources which makes this service invaluable. I feel that my files are safe and that I can access my files with ease. I don't have to worry about carrying around a portable drive as I have plenty of cloud storage with SugarSync and fast upload and download times. ### 38. Really good interface but takes a long time to backup **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about SugarSync?** The user interface, very easy to navigate! **What do you dislike about SugarSync?** The backups take too long to process and should be faster. **What problems is SugarSync solving and how is that benefiting you?** It allows me to backup critical information we may otherwise have a chance of losing. ### 39. Sugar Sync **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 29, 2022 **What do you like best about SugarSync?** Sugar sync is flexible to take backup ,sync and access the files from anywhere. **What do you dislike about SugarSync?** It creates more files at backend and some time few software will hang. **What problems is SugarSync solving and how is that benefiting you?** to take the backup of files and to use them in the feature and it will provide the real-time sync. ### 40. The best cloud storage **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel Q. | Information Security Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2021 **What do you like best about SugarSync?** It is easy to use, and the files are available from any desktop, laptop or mobile device. It is ideal for a work environment like home. Thousands of people around the world trust the security of their information through the Sugar Sync platform. ts price is somewhat high compared to other platforms, however it is worth it. **What do you dislike about SugarSync?** Its price is high compared to the competition, in addition, its limited customer service does not help in solving problems on time. **Recommendations to others considering SugarSync:** Try in its demo version, and you will fall in love with the ease of use, security and syncornization of any file or folder. **What problems is SugarSync solving and how is that benefiting you?** Information availability, at all times and in all places with access to the network. Easy to sync, with any device. The backups are always available. ### 41. SugarSync sure is Sweet **Rating:** 4.5/5.0 stars **Reviewed by:** Christa G. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about SugarSync?** I love that the Remote Wipe feature of SugarSync keeps my computer as well as my files on it, safe at all times. All data remains in the cloud and can always be synced into any new devices I ascertain. **What do you dislike about SugarSync?** I have been using Onedrive and although it is similar, SugarSync is easier to navigate in. **What problems is SugarSync solving and how is that benefiting you?** I can share my files on each of my devices, especially on my smartphones, and since I have multiple devices and numerous files, this is an ongoing problem that I had to solve. Since the files are cloud-based now using SugarSync, I never have to worry about them being lost or stolen. ### 42. Best platform for cloud storage **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2022 **What do you like best about SugarSync?** Easy to use, instantly backing up files. **What do you dislike about SugarSync?** Accessibility of the files and the data. **What problems is SugarSync solving and how is that benefiting you?** Upload files and manage all the data ### 43. Slows down my computer **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about SugarSync?** You can save files to the cloud and make backups like this, which is great if your storage is full and you don't want to or can't delete any files on your local hard drive. **What do you dislike about SugarSync?** It slows down my whole computer, which is kind of annoying when working, so I switched to iCloud Drive. **What problems is SugarSync solving and how is that benefiting you?** You don't have to worry about deleting files when your local hard drive storage is full. ### 44. Sugarsync doc sharing **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas B. | Solutions Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about SugarSync?** Ease of use for users. Fast secure ease. **What do you dislike about SugarSync?** I haven't found too many issues with sugar sync; with all software, you'll have hiccups, but here has been solid. **Recommendations to others considering SugarSync:** If you were looking for nice collaborative space, free of hassle and any other bloat, you found the right software! **What problems is SugarSync solving and how is that benefiting you?** Cloud-based storage for multiple user data accessability. ### 45. SugarSync Review **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2021 **What do you like best about SugarSync?** All depts. Within the org were using it, so it kept us all in sync. **What do you dislike about SugarSync?** I am not a big fan. There are far better, less clunky solutions than Sugar. **What problems is SugarSync solving and how is that benefiting you?** Not many benefits. Sugar is just very clunky and not user-friendly. ### 46. Different type of "Cloud" **Rating:** 5.0/5.0 stars **Reviewed by:** Kyesha P. | Personnel Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2021 **What do you like best about SugarSync?** I LOVE how much of a simple and efficient application it is! **What do you dislike about SugarSync?** Honestly, for personal monthly rates could be lower, but there are so many features that it's worth it! **What problems is SugarSync solving and how is that benefiting you?** Keeping all my business info. all in sync and safe. ### 47. Excellent cloud storage **Rating:** 5.0/5.0 stars **Reviewed by:** DONALD H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2020 **What do you like best about SugarSync?** SugarSync allows you to keep your file structure that is on your hard drive. It backs up the files on the folders on your harddrive. You don't have to choose between storing on the cloud or local, you have both. **What do you dislike about SugarSync?** The old backups are a bit difficult to remove. **What problems is SugarSync solving and how is that benefiting you?** I like to be able to work on my files whether or not I'm connected to the cloud. But I want to know that they are safely backed up. ### 48. The Recommended Software For Your File Synchronizing- SugarSync. **Rating:** 5.0/5.0 stars **Reviewed by:** Joy A. | Web Designer, Computer Software, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2019 **What do you like best about SugarSync?** Sugar sync allows you to edit your files, view and save them safely and securely between many devices in a very short time. With this, you can always manage the files in whichever manner you want. This software has a feature that enables one to make changes that will also be effective in all other linked devices. The safety of file sharing is guaranteed because the user has a chance to share with the recipients they want thus being secured. It also allows online storage of files and on cloud therefore in case of file loss there is always an online backup. There is a free trial version for 30 days therefore any user can test the software before purchasing to ascertain that it is the best software for file backup and synchronization. **What do you dislike about SugarSync?** Its user interface can be hard to a beginner but with time one can easily be able to use it. **Recommendations to others considering SugarSync:** If you want a safe and secure software to synchronize and backup your data across any device then sugar sync gives you the chance to choose what device you want to share your files with. **What problems is SugarSync solving and how is that benefiting you?** With Sugar sync I can synchronize my files multiple computers and devices for file backup therefore saving from future permanent data losses. ### 49. SugarSync is good at security but the most expensive of storage services **Rating:** 3.5/5.0 stars **Reviewed by:** Hector P. | Soporte Técnico en Campo, Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2019 **What do you like best about SugarSync?** SugarSync has an impressive ease of use and speed. I like to be able to store the backup copies from any location on the computer, as well as being able to do it in several locations at the same time. Another feature that I like is the function of being able to provide protection to folders, however my favorite feature is that of public links, in order to provide customers with download links without them having to access the account or having to grant them some permission. **What do you dislike about SugarSync?** I think that $ 55 for 1 TB of storage in the enterprise version is too much money, considering that other services such as Dropbox offer 3 TB of storage for $ 15 in its standard business version, taking into account that they are for the same number of users in the access. Beyond that, I like the application from the technical aspect. **Recommendations to others considering SugarSync:** SugarSync is one of the fastest and safest cloud storage services I have used, however, its high cost does not allow me to recommend it, especially because I believe that only large companies can take care of their high rates. Small companies could not afford their license. **What problems is SugarSync solving and how is that benefiting you?** We only acquired SugarSync for two months, because it offered us a secure file transfer through TLS and a 256-bit AES encryption, which is one of the highest security standards in the world, however, we desist from the idea for its high cost for storage. ### 50. SugarSync allows you to recover files with up to five previous versions **Rating:** 4.0/5.0 stars **Reviewed by:** David B. | Operador de Plataformas PaaS JUNIOR, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2019 **What do you like best about SugarSync?** SugarSync allows you to synchronize on all devices, including storage devices connected to the network. I also like that it is integrated with applications such as Zapier or Genius Scan. The best thing is that you can restore up to five previous versions of files and create protected folders. **What do you dislike about SugarSync?** This service can not play audio or video files and it does not work with collaboration applications such as Office Online, leaving aside something as important as online collaboration in a service of this category. **Recommendations to others considering SugarSync:** This software has a solid set of features, good encryption qualities and modern and easy-to-use web, desktop and mobile applications with high data transfer speed. **What problems is SugarSync solving and how is that benefiting you?** SugarSync allows us to restore files of up to five previous versions and create protected folders with up to twelve versions, protecting our data at a high level of security, avoiding the loss or theft of information. ## SugarSync Discussions - [Sharing with non-SugarSync users: is it free?](https://www.g2.com/discussions/sharing-with-non-sugarsync-users-is-it-free) - 1 comment, 1 upvote - [Is SugarSync secure?](https://www.g2.com/discussions/is-sugarsync-secure) - 1 comment - [What is SugarSync?](https://www.g2.com/discussions/what-is-sugarsync) - 1 comment - [View SugarSync pricing details and edition comparison](https://www.g2.com/products/sugarsync/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A04%3A13+-0500&secure%5Bsession_id%5D=e82a9e3b-0b29-414b-8b46-87c90ce7e494&secure%5Btoken%5D=72dcb58d8c0a635d7d0a4d4390dc70e4affc303efd1ae293ca7dc5f5805f2606&format=llm_user) ## SugarSync Features **File Management** - Device Syncing - Web Interface - File Type Support - Search - Mobile Apps **Functionality** - Real-time Sync - Storage Capacity - Remote Backup - Versioning - Mobile Backup Application **Agentic AI - Cloud Content Collaboration** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **Collaboration** - File following - File Sharing - Simultaneously Editing - Change Tracking / Audit Logs **Management** - Disaster Recovery - Remote Backup - Storage Formats - Scheduled Backups - On-Demand Restoration **Compatibility ** - Disk Backup - Local Backup - Storage Formats **Administration** - User and Role Management - Policies and Controls - Device Management - Storage Limits - Storage Zones - Security **Reporting** - Activity Monitoring - Documentation - Alerts/Notifications **Management** - File Sharing - Security Standards - Encrypted Storage **Platform** - Performance and Reliability - Reporting and Auditing - System of Record Integration - APIs **Security** - Data Encryption - Security and Compliance - Deduplication **Agentic AI - Online Backup** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making ## Top SugarSync Alternatives - [Microsoft OneDrive for Business](https://www.g2.com/products/microsoft-onedrive-for-business/reviews) - 4.3/5.0 (9,869 reviews) - [pCloud](https://www.g2.com/products/pcloud/reviews) - 4.3/5.0 (163 reviews) - [Box](https://www.g2.com/products/box/reviews) - 4.2/5.0 (5,010 reviews)