SugarSync Reviews & Product Details

Sugar sync allows you to edit your files, view and save them safely and securely between many devices in a very short time. With this, you can always manage the files in whichever manner you want. This software has a feature that enables one to make changes that will also be effective in all other linked devices. The safety of file sharing is guaranteed because the user has a chance to share with the recipients they want thus being secured. It also allows online storage of files and on cloud therefore in case of file loss there is always an online backup. There is a free trial version for 30 days therefore any user can test the software before purchasing to ascertain that it is the best software for file backup and synchronization. Review collected by and hosted on G2.com.

Its user interface can be hard to a beginner but with time one can easily be able to use it. Review collected by and hosted on G2.com.

SugarSync has an impressive ease of use and speed. I like to be able to store the backup copies from any location on the computer, as well as being able to do it in several locations at the same time. Another feature that I like is the function of being able to provide protection to folders, however my favorite feature is that of public links, in order to provide customers with download links without them having to access the account or having to grant them some permission. Review collected by and hosted on G2.com.

I think that $ 55 for 1 TB of storage in the enterprise version is too much money, considering that other services such as Dropbox offer 3 TB of storage for $ 15 in its standard business version, taking into account that they are for the same number of users in the access. Beyond that, I like the application from the technical aspect. Review collected by and hosted on G2.com.

SugarSync allows you to synchronize on all devices, including storage devices connected to the network. I also like that it is integrated with applications such as Zapier or Genius Scan. The best thing is that you can restore up to five previous versions of files and create protected folders. Review collected by and hosted on G2.com.

This service can not play audio or video files and it does not work with collaboration applications such as Office Online, leaving aside something as important as online collaboration in a service of this category. Review collected by and hosted on G2.com.

I love the peace of mind it gives me. My computer and all its data is backed up. It also has a great mobile app that allows me to see what is backed up. It is very affordable, easy to use and secure. Review collected by and hosted on G2.com.

I don't have anything negative to say or have any idea on improvements. Review collected by and hosted on G2.com.

I used SugarSync for over 5 years to back-up both my home personal files and my work files on different platforms. The apps are compatible with Windows, macOS, iOS, and Android. With a simple login, I was able to access all of my files on any device and keep backups in the cloud. The set-up, ease of syncing/backing up photos and files, reliability of syncing, and ability to create folders to organize your files are the best features. Their desktop version is intuitive and easy to drag and drop files/folders or use their (+) add button to sync. Like other services, SugarSync lets you share files and folders with everyone who has the link or just with specific people.

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SugarSync just doesn't measure up in cost value/storage or collaborative sharing when stacked against market competitors such as Google Drive, Dropbox Plus or Microsoft OneDrive, Though setting up and using SugarSync is intuitive and fairly simple, the service is expensive and lacks security for password protecting files/folders and sharing capabilities compared to the mainstream services mentioned above. SugarSync does not integrate any online collaboration tools. Contacts are also limited to editing, adding, and deleting items from a folder. There's no option for multiple users to simultaneously make edits to a file or even communicate with each other through SugarSync, unlike Google Drive or OneDrive. Review collected by and hosted on G2.com.

The ability to select which folders to sync on each device. It has versions and sometimes is a lifesaver in case of accidental modification of a file. Review collected by and hosted on G2.com.

I have used it for like 5 years now, I have had some problems during that period, one time, it disappeared a lot of my files, hundreds, I couldn't find them anywhere. After contacting support, it resulted that an unknown issue caused my files to come orphan. They were on any folder nor the deleted items. The recovered my files, but I have to reorder them in the file structure, it was a pain.

Also support team is not good, I have contacted several times for different issues and regulary they respond as machines, without paying attention of what you are asking, almost like predefined answers to words in your questions... You have to insist and insist until they scale your issue to a different level, does people do read. They don't have telephone support on demand, but sometimes, if there is an issue, they suggest to make you a phone call and give you remote support (live). Review collected by and hosted on G2.com.

Easy to use. Fast upload/download speeds. Review collected by and hosted on G2.com.

Search function doesn't always operate properly in finding things. Review collected by and hosted on G2.com.

I found it easy to sync two PCs over the Internet. Setup was pretty simple. Review collected by and hosted on G2.com.

Disappointing about the way SugarSync hides the fact that subscriptions are automatically renewed without an opt-out feature. You have to read deep into its Terms and Conditions. If you miss the renew date, there's no relief or attempt to help. They only sent me a link to their Terms and Conditions and made no effort to work with me or even offer a pro-rated refund. I will not do business with them again! Review collected by and hosted on G2.com.

Once SugarSync is up and running on a device, it provides excellent backup, with almost no effort or thought on your part. You don't have to save files to a particular folder - and I have SugarSync backing up the files I keep on OneDrive and DropBox too, as extra backup. I've been using SugarSync for about 7 years now, and have it installed on multiple devices. It's not cheap, but overall I'm a satisfied customer. Review collected by and hosted on G2.com.

It's rather expensive, and their customer service isn't very consumer-friendly, to say the least. I wish SugarSync would do a better job of explaining the benefits of their service (versus competitors) to the general public. Review collected by and hosted on G2.com.

It allows syncing of any folder - and having been a user for at least 5 years (I think nearer ten) used to just work Review collected by and hosted on G2.com.

It's deleted all the files in one of our directories. This has happened before - but I just undeleted them. This time they have disappeared from "deleted" too. I submitted a support request three days ago and heard nothing. I cannot have such an important function untrustworthy. Review collected by and hosted on G2.com.

I have been using SugarSync for over 5 years. Sugarsync has without problems synced towards 3 different PC, on mac, 4 different mobile phones, android tablet.

And my files are there - no matter on which unit I search for them.

I simply haven't got any syncing problem - but I do have my files. :-)

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Not really dislike but this thing with sync, cloud directories etc is a bit complicated to get the grasp of.

So when I help colleges, customers to start using sugarsync some kind of infographic explaining would be great. Review collected by and hosted on G2.com.

When the service worked it was just okay. We had issues with syncing across all computers. Review collected by and hosted on G2.com.

Our files were never up to date across all of our business computers and when I went to cancel our account a year ago to move to another service, they never canceled the account. This year they charged me almost $700 for not using their service then said it would be up to 45 days to get it refunded. Al this after waiting to get through to a customer service person and then getting hung up on and having to call back. Review collected by and hosted on G2.com.

This service allowed for varying levels of storage usage and syncing over multiple devices with a high level of control - different folders could have different sync options. Review collected by and hosted on G2.com.

I hated using the interface: Online access was cumbersome and the ap for smart phones and tablets was worse. While the system created a local folder that was easy enough to access/streamlined to your operating system, it did no good when trying to access files that were not locally stored. Review collected by and hosted on G2.com.

I like that you can work in realtime - especially when having an immediate turnaround on the audio, you can be working and downloading the audio immediately to keep going, not having to go back and forth re-downloading the audio. Review collected by and hosted on G2.com.

It was glitchy. Set up was cumbersome and somewhat confusing. Review collected by and hosted on G2.com.

The Magic Briefcase is nice to have. Just drop files in it on your desktop and those you're sharing with have access too. Review collected by and hosted on G2.com.

Takes a long time to load. Software feels clunky and outdated. Review collected by and hosted on G2.com.

SugarSync allows our team to easily work off a single file structure in the cloud. Management controls the main account and is able to select which folders to share with users. We all work remotely so this is a perfect alternative to an in-office network. Tablet and mobile platforms are user friendly and make pulling up files on the go a simple task. Review collected by and hosted on G2.com.

Some users experience difficulties getting SugarSync to cooperate with their system. One user in particular has had to reinstall the program and resync folders multiple times now. Not sure if the issue is on his end or a bug in the software, but it is a pain to work through each time. Also, SugarSync seems to place a copy of deleted files into a deleted items folder which causes confusion and takes up additional storage space. Review collected by and hosted on G2.com.

Easy to use -- files are easily transferred from computer to cloud and vice versa. Also easy to access from any computer -- just login to the site directly. Review collected by and hosted on G2.com.

It would appear that when I'm using the desktop application, I'm not able to directly access my SugarSync files through Finder unless I had previously downloaded them to my computer. Review collected by and hosted on G2.com.

I like that SugarSync backs up any folder that I select automatically. I and most of the staff here, have SugarSync running always. Unlike Google Drive, where I can still back up anything I want into a single Drive folder, SugarSync uploads multiple folders without me having to do any extra organizing. The set up is extremely simple and the amount of storage they offer makes it easy for all of us to upload as much as we would like. It is great that I can access anything from my laptop, desktop, and mobile phone all through SugarSync. I never have to worry about not having something with me, as long as I have access to the Internet. There are so many cloud storage options out there, but SugarSync seems to be the easiest and most simple way to back up everything on any of your devices. Review collected by and hosted on G2.com.

SugarSync, as expected, does slow down our network, as it puts a lot of weight on it with so many users backing up their devices. It doesn't cause much of a problem, but our network analyst can easily see how hard it is working. I do tend to get some unnecessary mail as an admin, but that is just my opinion. Others may want a play by play on what is happening with new users. I, on the other hand, would prefer not to be so informed about small things. Review collected by and hosted on G2.com.

Easy to maneuver throughout the program, especially easy to drag multiple items into a folder at one time. Review collected by and hosted on G2.com.

The program crashed on my law firm and it was a hassle to recover the files. Review collected by and hosted on G2.com.

I like that this program will keep certain folders on both my computers synced so that I have the same files in the same place on both computers. This keeps me more organized and efficient when trying to get my work done. Review collected by and hosted on G2.com.

I had a very hard time understanding how this program worked. There are support documents but I feel they were hard to understand. It also seemed that the sync process took a very long time and slowed down other activities running on my computer. Review collected by and hosted on G2.com.

-Any folder on your computer can be synced, unlike Dropbox, which requires you to put any files to be put in the cloud into the Dropbox folder. (You can also sync your Dropbox folder to SugarSync, which is fun.)

-Is free. You also get more free storage space from SugarSync (5G, I think) vs 2G from Dropbox. However, when signing up on SugarSync, you really have to search around for that free option since they really push the paid account.

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Access. Interface is not as easy or user-friendly. The one-click on the Dropbox icon while working on your computer to open up the synced folder is something I wish SugarSync would do. The SugarSync app for Kindle is also a bit obnoxious in that it is sometimes hard to get it to manually sync, and sometimes it crashes. Review collected by and hosted on G2.com.

The Syncing between multiple computers. As a computer consultant this feature, to me, is better than Dropbox. Dropbox creates a directory within the User/Home directory. The nice thing about SugarSync is that your offsite backup can take place within your User/Documents directory. As far as function, depending on the speed of your internet access, along with glitches in the connection, the syncing is fabulous. I have created a virtual paperless business with an administrator, data entry personnel, executive and bookkeeper in separate offices many miles apart. Review collected by and hosted on G2.com.

That no longer offers the free 5GB program or a smaller size maximum than 100GB. This can deal breaker for me selling the idea to new clients with a small amount of documents and no pictures, videos or music. I prefer the Premium Documents to Go iOS and Android app over the SugarSync app for file access. Review collected by and hosted on G2.com.

SugarSync has great options for size of cloud space that is fairly inexpensive. It is very easy to choose which files go into the cloud and which do not. It is very easy to access files from any computer or device at any time. Review collected by and hosted on G2.com.

Their app could use quite a bit of work in ease of use and showing picture files in your cloud space. Review collected by and hosted on G2.com.

I used SugarSync as a classroom teacher and loved it. I had three different computers that I used on a daily basis: my classroom laptop, my classroom mac mini, and my personal computer at home. I loved how easy it was to sync between these three machines. It worked and worked well.

I had a few things working against me that really affected my work flow. First off, we had a lot of good websites blocked by the school's proxy. This is common and actually understandable. What I was able to do was collect material at home on my own unsrestricted network (all fair-use, off course from youtube and other sites that were blocked at school and place them in my shared folder for easy access at school the next day. Review collected by and hosted on G2.com.

My biggest gripe about the service was that it converted to paid only. This is what actually drove me away. I had actually collected quite a few referrals and was sitting on some bonus storage when I found that I would need to pay for future service. I took the initial deal due to the fact that it was something like 50% off. Review collected by and hosted on G2.com.

Syncing across devices is seamless and enjoy accessing all my files on the go. The pin-code lock is a very handy feature and better than remembering a password. Accessing files between PC and Mac works pretty well. Review collected by and hosted on G2.com.

No phone support unless you pay for it. I am very tech savvy. If you are not tech savvy it is very difficult to go through all of the help files to find what you are looking for. It is even more frustrating when you do not know the proper name of the item you are looking for. Figuring out how to download and install the program on a MAC computer coming from a PC was a nightmare. If you don't move your files to the right area then its just a mess. For something i think should have taken 20 minutes took several hours. Review collected by and hosted on G2.com.