Smartwaiver Reviews & Product Details

Smartwaiver is an online waiver solution for businesses large and small. Existing paper waivers are converted into interactive, digital documents which can be signed online, or at your location on a computer, tablet or smartphone. Signed waivers are stored in a secure, searchable database, eliminating the need for paper and filing cabinets.

Seller

Smartwaiver

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Smartwaiver Community

Overview by

Daryl McCarl (Director of Marketing & Business Development at Smartwaiver)

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Perceived Cost

$$$$$

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Smartwaiver Media

Smartwaiver Demo - Customers sign from home or at your location

Your customers have the option of signing the waiver online from any device, or turn your iPad into a by installing our free app from the iTunes App Store.

Use the built-in webcam on your iPad to automatically take photos of participants signing your waiver. These photos are attached to the signed PDF copy of the waiver.

Smartwaiver Demo - Find Signed Waivers Quickly

All signed waivers and participant information are stored in our secure, online database where you can search for and find a waiver in seconds.

Get an overview of demographic information and trends on the participants that are listed on your signed waivers.

Easily export the information participants submit on your waiver or integrate Smartwaiver directly into your email marketing tool.

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Lisa U.

Dog Trainer

Small-Business (50 or fewer emp.)

4/29/2021

"Use this to get signed waivers from my clients"

3/5

What do you like best about Smartwaiver?

I love that I can quickly email my waivers to my clients. I used to do paper waivers (old school, I know). I was a little nervous about how long it would take me to set up, but it was easy peasy. Their customer support will actually set up your waiver for you if you just email it to them in a word doc or PDF form. Honestly, their customer support is super helpful and will get back to you very quickly. Also, the price is very affordable, and for my small business, this works great. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I wish their mobile app was a bit better. For a while, I was teaching puppy class, and I wanted those who didn't read the email to be able to sign the waiver on my iPad Kiosk. The app looks super outdated and was challenging to use. It was slow to load. Luckily, I didn't teach that many classes and mainly do virtual/online dog training sessions now. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

I would definitely recommend if you're trying to make the transition from paper waivers to virtual waivers. I wouldn't use them if you're looking for a mobile kiosk, as their app isn't super easy to use. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

I was looking to stop using paper - plus it was getting to be annoying to have a stack of papers of waivers. You can't throw them out, but they just sit there and become disorganized. I love how smartwaiver makes it super simple and organized to store all your waivers. Review collected by and hosted on G2.com.

JR A.

Small-Business (50 or fewer emp.)

1/27/2021

"Simple and Cost Friendly"

4.5/5

What do you like best about Smartwaiver?

Smartwaiver is easy to use and provides multiple payment options that are prorated - big plus for our seasonal business. Since we are only open for about a quarter of the year, it's important to not be locked into a regular monthly fee for a service like this. We can adjust our plan daily, if needed, to upgrade or downgrade as necessary. This is particularly helpful in the off months when we're closed and don't need extra expenses, but may have a random need here and there. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

So far I don't dislike anything about Smartwaiver. It is easy to use and has great payment options. The only complaint our clients have ever had while filling out the waiver in-person, is it takes a few minutes ... but I think that's due to the lengthy details specific to our business and not Smartwaiver itself. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

Smartwaiver is a great choice. It's easy for both you and the client to navigate and offers multiple payment options. I particularly like that we're not locked into the same price all year long. We are a seasonal business and have months when we need a lot from the service and others when we're closed completely and only need their storage feature. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

Our business provides clients with expensive rental gear for (what's considered) a high-risk activity.... so having a waiver keeps us and the clients protected and informed of what to expect. Review collected by and hosted on G2.com.

Brina M.

President

Small-Business (50 or fewer emp.)

11/28/2017

"Making Operations Easier"

4.5/5

What do you like best about Smartwaiver?

simple process for the guest upon arrival Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

if a guests backs out, we cannot delete their waiver and get a credit for the month. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

The software is extremely easy to use. Smartwaiver is working on multiple languages for your waivers if you have them to integrate. The ease of use and ability to have guests fill out their waivers while they are on their way to our office or prior to arrival is a bonus. being able to see the waiver was completed in our reservation system without having to be in smartwaiver is a time saver. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

saving trees (printing waiver) saving money on toner/ink, saving time on admin tasks (not having to scan them in to save them ) Review collected by and hosted on G2.com.

Verified User in Entertainment

Mid-Market (51-1000 emp.)

9/27/2019

"A uniform way of ensuring legal safety"

4.5/5

What do you like best about Smartwaiver?

I enjoy how customizable and adaptable the software can be Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

There is not much to dislike, much of the content is made by your team. The price could be lower. Review collected by and hosted on G2.com.

Verified User in Entertainment

Small-Business (50 or fewer emp.)

2/13/2019

"Smartwaiver works for now"

2.5/5

What do you like best about Smartwaiver?

I like that we can see the check in history of our clients, and trends on when we are busiest. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I don't like that you cannot check people out to show how long they stayed, that would be useful. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

I have not yet found a waiver company that allows you to import pre-existing waivers. Tags will not show up on check-in history and the data takes a but to export. Smartwaiver does not integrate with our online scheduling system. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

Waivers for our patrons. Review collected by and hosted on G2.com.

Lissa K.

Small-Business (50 or fewer emp.)

7/11/2018

"smartwaiver for making liability waivers easy to keep on file"

4.5/5

What do you like best about Smartwaiver?

that I don't have to file paper waivers anymore. I also like the tags and ability to use the smartfill add on with chrome web browser to add prospect and client information to my CRM and member database. it has cut down employee error by 90% Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I have had some issues with field recognition using the smartfill extension, and it's not a huge issue, however, there is not really a way to "reset" so I can fix the issues. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

take advantage of their ability to create the initial waiver for you, it is really much quicker to edit or copy a waiver and edit it, then to start from scratch. All you have to do is send them your waiver! Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

employee error when entering in information, waivers are easy to find in the system, prospects are easy to categorize and this creates a better follow up system for our team as well. Review collected by and hosted on G2.com.

Samantha L.

Small-Business (50 or fewer emp.)

5/11/2018

"Makes collecting waivers & intake forms a breeze!"

5/5

What do you like best about Smartwaiver?

I love that I'm able to add a link to my waiver in my confirmation emails to clients so that they're able to fill out their forms before coming in, saving time on the day of their appointment. The Waiver Vault app also makes it extremely easy for me to pull up their forms. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

My biggest grievance is that the Smartwaiver Kiosk app is not compatible will all Android devices. I had bought a Samsung tablet specifically to have in my studio for clients who forgot to fill out their forms ahead of time, but the kiosk app is unavailable on this particular tablet. I'd had an older tablet that also had Android OS and was able to download the app, so that's a little frustrating. I get around this by having a web browser open on the tablet for them to fill it out online. It's not the best interface this way but it works well enough. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

The price point is competitive with various tiers depending on how many waivers you collect per month. The ability to customize the look and verbiage of your form is great to keep strong branding for your business. With several different formats of questions (yes/no, multiple choice, text box, etc) you can easily get exactly the information you need from customers. You also have the ability to flag certain responses to make sure you don't miss anything important like a listed allergy or health condition. Smartwaiver even has some analytics reports so that you can get a picture of your demographic. It's made a huge difference in the efficiency of my business! Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

Once I started getting busy, it was absolutely unrealistic to have hard-copies of intake form/waivers for my clients to fill out and for me to store. Not only was it expensive to print out forms, it also felt extremely wasteful to use all that paper. Smartwaiver cuts down the cost dramatically and saves me time that I used to spend making copies and filing forms. On top of that, I'm also able to have my clients fill out their forms before even coming in, which saves me time on their appointments to make my booking more efficient. Being able to easily search for a specific customer through the waiver vault is also exponentially easier than digging through files to find a customer who was in months ago. Review collected by and hosted on G2.com.

maryah d.

Business Owner

Sports

Small-Business (50 or fewer emp.)

8/4/2018

"Use Smartwaiver, get organized"

5/5

What do you like best about Smartwaiver?

The ability to eliminate paper and go completely digital in a very organized fashion. And the option to go dormant for $5/month during slow season Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

the limit on waivers and having to buy more. I have so many people who sign waivers, i'd like an unlimited option Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/27/2017

"I really wanted to love this"

3/5

What do you like best about Smartwaiver?

I love that I can set up a "kiosk" on a tablet for clients to fill out their waivers when they come in, as well as sending them links ahead of time to fill in on their own. My favorite thing is being able to download the "console" app on my phone, which gives me a notification as soon as a waiver is completed and I can pull it up right there to view it. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

I have struggled SO much finding a tablet that can support it! Obviously I could buy and iPad, but I'm not trying to fork out that much for a tablet when the majority of my clients fill out their forms ahead of time. Since the app is also on the Google Play store, I assumed any Samsung or Android powered tablet would support the kiosk app. Unfortunately I have struck out twice on that and had to return two different tablets. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

Creating your own waiver took a little more time to get the hang of than I was expecting, but it was easy enough after messing around with it for a bit. They also have the free option of sending a PDF of your existing waivers that they will turn into an online waiver for you, which is nice for anyone less tech-savvy or who just doesn't have the time. Just make sure that any tablets you get to use as a Kiosk support the app! Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

Having to print out physical waivers was both wasteful and a nuisance. I'm no longer using up expensive printer ink, having to make trips to get copies made, or feeling guilty using up so much paper. Storing them was also a huge hassle, and trying to pull up a previous client's info was a pain. Now that it's all web based, I can easily find a client's form, I don't have to bother storing them, and I never have to make copies again. Review collected by and hosted on G2.com.

Chris B.

Marketing Manager

Small-Business (50 or fewer emp.)

1/10/2017

"Great, simple and effective system"

5/5

What do you like best about Smartwaiver?

The staff at SmartWaiver are all amazing, I have never had a negative experience with anyone either on the phone or on the live chat. All questions have been answered quickly and have always solved my problems.

We love the simplicity, and how easy it is to train employees on the system. It also helps eliminate any of the old problems we were having. Review collected by and hosted on G2.com.

What do you dislike about Smartwaiver?

There is some limited function in the layout of the waiver, and I wish some of the "at a glance" dashboard items could be customized. But that's the only flaw I have had so far. All of the data can be exported and reviewed pretty easily. Review collected by and hosted on G2.com.

Recommendations to others considering Smartwaiver:

It was pretty easy to set up, we just uploaded our paper waiver, selected the right questions for identification and boom, we were done. I have them auto upload to a Google drive, and we have had to pull one for the police report. It held up very well and we pulled the waiver instantly from our system. Review collected by and hosted on G2.com.

What problems is Smartwaiver solving and how is that benefiting you?

We have used Smartwaiver to help streamline our waivers for our indoor shooting range. We work in an industry where mistakes cannot happen and Smartwaiver has made us safer, more compliant and allowed our customers to fill out their waivers before they get to the range. I would highly recommend this software to anyone looking to simplify their system Review collected by and hosted on G2.com.