Smartlead Reviews & Product Details

I like that Smartlead is a multifunctional platform that integrates various domain, email, and campaign management functions into a single inbox. Additionally, it gives me the possibility to connect or integrate it with CRM or other platforms that I am already using. The initial setup is quite easy. Review collected by and hosted on G2.com.

The support is terrible. The support is truly regrettable, we send messages to ask very simple questions and they take 7 days, 10 days to respond, sometimes even longer. They reply but without any kind of answer, simply to buy more time. We have many unresolved issues related to the domains we have there. We want to redirect the domains we use for campaigns as secondary, to redirect to the root domain, and something as simple as this, they are not able to resolve. Moreover, they blame one of their providers, and even though it may not be entirely their responsibility, it's very bad that they first give you the message that it doesn't depend on them, because it gives you a sense of lack of control. You can't resolve a problem in so many days for something that is so simple. It's something that doesn't work at all, at all well with them. Review collected by and hosted on G2.com.

I appreciate Smartlead for its intuitive design, and the support team is always very helpful whenever I encounter any issues. I've built my entire cold email tech stack using both Clay and Smartlead, and I've never experienced any problems with deliverability. I also recommend their mailbox services, as they have saved me a tremendous amount of time and energy that I would have otherwise spent setting up accounts. Review collected by and hosted on G2.com.

There are some minor technical glitches, but overall, nothing significant. Review collected by and hosted on G2.com.

This is the best email lead generation service I have used. Their educational content is excellent and really helps you learn how to use email messaging both safely and effectively. Review collected by and hosted on G2.com.

It can become quite expensive if you don't have many clients coming in through it, especially given the restrictions Google has imposed. However, since it's the best in its category, this isn't a problem unique to Smartlead. Review collected by and hosted on G2.com.

It is a seasoned/advanced tool to send cold emails to your prospects. Many great features are there to improve the deliverability. Customer support is very nice, though it may take a while for you to get answer (It's not prompt response unless you are on their higher tier plan). Review collected by and hosted on G2.com.

Sometimes there's a features but you don't know what it is about. For that, there's a 'i' icon where you can hover on to get short explanation about the features. It is not that comprehensive. Review collected by and hosted on G2.com.

Smartlead makes it easy for users to send cold email. I've been using it for cold email on and off for the past 3 years. The team is constantly improving the platform. I'm a big fan of their latest iteration around adding a CRM to visually track your leads so you don't leave money on the table. Highly recommend for cold email. Review collected by and hosted on G2.com.

I don't have any negative feedback. I'm in awe of how they are constantly improving and reiterating the platform. Review collected by and hosted on G2.com.

Smartlead is the single most reliable and scalable cold email platform we’ve used, hands down. It powers the entire backend of our outbound operations across dozens of client accounts and thousands of inboxes.

We’ve generated over 2,000 positive replies and more than $20M in revenue using Smartlead. The ability to manage inbox warmups, rotate domains, control daily limits, and run high-performing Spintax-based messaging at scale makes it a true performance tool, not just a sending platform.

Deliverability has been consistently strong, and the level of automation available through their API and tagging system is what lets us run things smoothly across multiple verticals, campaigns, and teams. Review collected by and hosted on G2.com.

No tool is perfect, Smartlead’s Master Inbox will sometimes have a bug or two but reloading almost always fixes it. But as the platform continues to evolve, the pace of improvements has been fast and support has always been responsive when issues come up. Review collected by and hosted on G2.com.

Their customer service is excellent. Chandra was especially helpful; we spent over two hours chatting, but he was able to get to the root of the problem. For Chandra I give him 5 stars though the review might show only 4! Review collected by and hosted on G2.com.

having to manually set up notifications outside of the smarlead app Review collected by and hosted on G2.com.

Smartlead makes cold email outreach at scale easy. The unlimited inbox rotation, built-in warmup, and powerful deliverability tools mean we don’t have to worry about emails landing in spam.

The UI is clean, and the campaign setup process is intuitive.

Their Smart Inbox features and unified inbox make tracking replies very efficient. Review collected by and hosted on G2.com.

The reporting dashboard could be better, more detailed - especially when it comes to reply categorization and performance by inbox. Also, occasionally there's a slight delay in syncing email accounts or loading larger campaigns. Review collected by and hosted on G2.com.

What I like best about Smartlead is how easy it makes running automated outreach across multiple channels. The auto-rotation of inboxes is a game-changer for deliverability, and the AI personalization saves so much time. Plus, the UI is clean, and I can track everything super easily. Makes scaling outreach way less of a headache. Review collected by and hosted on G2.com.

Honestly, nothing major comes to mind. Like any tool, there’s always room for small tweaks or improvements, but overall it’s been smooth and does what it promises. Review collected by and hosted on G2.com.

The volume Smartlead can handle is wild. I’m running 30+ inboxes with warm-up, sequencing, and deliverability optimization — all under one roof. The campaign builder is super flexible, and I can run multivariate tests without breaking a sweat for my clients. Plus, the shared inbox view makes it easy for my setters to jump in and reply in real-time. Review collected by and hosted on G2.com.

Reporting could be more customizable. I’d love deeper insights on inbox-level performance or reply quality. Also, initial setup might overwhelm newer users — it’s powerful, but not exactly plug-and-play if you don’t know what you’re doing. Review collected by and hosted on G2.com.