Being able to organize and store all our training and SOP/work instructions in one place. Updating them with changes is much easier with SmartSolve Review collected by and hosted on G2.com.
It could get a bit more user friendly at times. Not super intuitive. Review collected by and hosted on G2.com.
Help in proper maintenance and tracking of complaints, CAPA, NC, deviations, inspection reports etc. It's very easy to use and we use it on a daily basis. It can be integrated easily with other tools. Review collected by and hosted on G2.com.
Slow speed, asset management is very tricky and cumbersome, customer support is very basic. Review collected by and hosted on G2.com.
integration with other platforms, customization as per requirement, Easy reporting, customized dashboard, role management, single sign-on Review collected by and hosted on G2.com.
nothing to dislike very much but customer service is not very prompt in resolving the issue Review collected by and hosted on G2.com.
The archive administration endorsement process has absolutely expanded efficiency concerning sign-offs of SOPs. It is unquestionably sufficiently adaptable to deal with preparing necessities for a littler size organization where prerequisites, positions, roles, and representative prerequisites are very varied because of the requirements when working for a littler organization that a worker may 'wear numerous caps'. So I would envision a larger organization with greater numbers would have no issue fitting to fit the preparation prerequisites of numerous workers holding a position and its activity roles. I am excited with the possibility of implementing the rest of the modules (CAPA/NC/Audit/Non Conformance....etc.) Review collected by and hosted on G2.com.
Help application has a few errors/wrong data in its content. Bugs/Issues language in the help line. Also, the interface has some inconsistencies regarding areas of operations - not major issues but there seems to be a feel with the new version that there isn't a consistency to searching and manager setup types of activities. 'Out of the Box' there is no support for implementation of any legacy data - this definitely stretches implementation activities. Any software that needs to be validated is a sufficiently thorough activity but when you then factor in how legacy data is to be handled that does not lead to any quick implementation (consider parts data entry for each employee's latest requirements and certification information being manually entered - it adds up). Also, I would prefer Pilgrim Quality Solutions to offer training sessions more frequently. I have attended the Administrator Boot Camp Class and was definitely pleased with the instructor and the course content but I get a feel that training sessions are an afterthought since they are offered infrequently. There is an extreme amount of functionality available to change forms and reporting capabilities - yet classes are not readily available. Review collected by and hosted on G2.com.
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