ShipHawk Reviews & Product Details

Their customer service and platform ease of use. Review collected by and hosted on G2.com.

The login is tied to the station rather than the user. This makes it harder to track performance. Review collected by and hosted on G2.com.

We have been using ShipHawk for three years and have several staff members in the system every day. The product continues to evolve and while not all new features directly benefit us, we have observed improvements in the product and support teams during this time. We switched to ShipHawk primarily due to limitations with accurately rating LTL shipments on our previous platform. Smart Packing has worked very well for us; if there is an issue with the package(s) ShipHawk suggests, it is almost always due to an oversight with the dimension info in our catalog. The rules engine provides for an easy way to customize rates and services to your specific needs. When issues pop up, support works with us to correct both the affected records and also provides a long-term solution so we don't experience the same issue twice. Audit is very easy to set up and helps recover funds you may not otherwise have the time/staff to investigate, this was a good value add by ShipHawk. Review collected by and hosted on G2.com.

Support for multi-location fulfillment needs more work to be fully functional. Orders sometimes silently fail to sync to ShipHawk from our website. This has happened a few times for various reasons, but never the same reason twice and it is corrected. ShipHawk could be more tightly integrated with our website for supporting features like BOPIS and having alternate order update transactional emails for pickups vs. shipments. Review collected by and hosted on G2.com.

Honestly there is not much I like. Their system would work great for a small period of time, but it breaks frequently. Review collected by and hosted on G2.com.

Everything. Honestly the system lacks a lot. I wrote my previous reivew in a Beta environment. ShipHawk is not built to support medium to large businesses. They do not do the standard functions necessary for wholesale and distribution. Their system does not actively sync with NetSuite. Their employees are extremely pigeonholed in what they know how to do. They only know TMS and have a handful that can work on the WMS, and if something really breaks, you are paying for it out of pocket to get their engineering team involved. Review collected by and hosted on G2.com.

ShipHawk system is user friendly and a much more intuitive system than other platforms we've used. Training new employees is very quick and easy. We rarely have issues, but when we do their support is very quick to respond and resolve. Implementing the WMS sped up our pick/pack/ship process and increase our inventory accuracy. The best feature we've implemented is rate shopping, this cut our shipping cost significantly. Review collected by and hosted on G2.com.

We do not have anything we dislike about ShipHawk. Review collected by and hosted on G2.com.

Great implementation team. Easy to use product. Review collected by and hosted on G2.com.

Some features that you would expect to be in a TMS were not readily available. They were quick to implement them, however. Review collected by and hosted on G2.com.

ShipHawk is a leading fulfillment platform that offers innovative solutions to streamline the shipping process. ShipHawk's commitment to partnership with Algorithm and our customers is evident in their approach. Their ongoing support and dedication to our partnership have been invaluable. They are committed to simplifying operations, fostering partnerships, and investing in our customers' needs making them an invaluable partner in our success. We (Algorithm) and our customers who use their solution for shipping, highly recommend ShipHawk to any organization looking to optimize their shipping operations. Review collected by and hosted on G2.com.

We do not have anything we dislike about ShipHawk. They are great to work with and our customers have nothing but good to say about their shipping integration. Review collected by and hosted on G2.com.

What i like most is the rate shop and that you are able to do rules for any shipping carrier and conditions, it has the smart packing and address validation wich saves you money and time Review collected by and hosted on G2.com.

What i dislike is that im not able to turn on or off PAck verification feature for specific warehouses, some warehousees i have are small and dont need the feature but others i do Review collected by and hosted on G2.com.

ShipHawk was able to integrate with our WMS software which allowed us to remove many manual processes. In the distribution world seconds are important and there are other shipping programs that don't allow that automation forcing us to enter information redundantly. Review collected by and hosted on G2.com.

Some of the features could use some improvements and tweaks. However everything we saw that we felt needed some polishing or improvement was brought to our integration team, who immediately worked to bring our suggestions and worries to their devs. Review collected by and hosted on G2.com.

They were not a good fit for us due to some tertiary issues but Justin was incredibly helpful in steering me the right direction, offering advice on some pitfalls to avoid and even reached out to a competitor with an intro. This is my first foray into SaaS shopping and am truthfully in over my head so his guidance was invaluable. Review collected by and hosted on G2.com.

More robust solution that what we need at this point in our growth cycle. Review collected by and hosted on G2.com.

Ease of use... the software is intuitive and easy to navigate, thus easy to write SOPs for and easy to train new employees with. The search bar is very helpful for all needs when you dont have 100% of the info. Review collected by and hosted on G2.com.

There needs to be more work done on the way ShipHawk works with Amazon FC fulfilment. There is a lot of room for growth in the software, for example: Hourly packing rates displayed in the UI updating hourly for use in productivity hourly reports, etc... Review collected by and hosted on G2.com.