The user interface is fun to work with. The design is great for people who have multiple marketplaces and accounts. You can quickly navigate between them, sadly they dont really work but its fun to play with it. Review collected by and hosted on G2.com.
The AI feature is just a scam, it doesnt work and it overspends all the time. The system doesnt let you do any deep customizations. You just have to have faith in their AI and it just never works. Not just that, I even tried few other new features and they were sadly just a buzz and chunky invoice for me and returned nothing. I remember I used their PR tab to generate buzz around one of my ASINs and it sold one unit during the year but I was paying $500 a month for it becasue the account manager was swearing their PR is one of the greatest. They are good at Selling the Software and they suck at support. Comparing the results to my own manual advertising, my manual advertising has much better results. They system is too slow to learn, does not understand seasonality and is not smart enough to differentiate different pricing tiers for your ASINs. The software never performed for me. My ROI was down, my spending was high, and my account manager advice was to spend more so system can learn more. Guess what, Perpetua makes money when you spend more money. The subscription fee is just a Joke for this kind of performance. They said it will integrate with Target Criteo and I did all the work and they decided to cancel that. One of the main reason I joined Perpetua was the integration with different platform, but that happened. My account managers and people who were helping me setup the accounts, they started quitting one after another. As soon as I signed the contract I was left alone to figure out the system. I was advice to hire a 3rd party person. So If you use Perpetua, their AI is not smart enough to do everything for you, you have to do everything which leads to the question of then why should I go to Perpetua?
The hardest and saddest part of this company was cancellation process. I sent them an email 60 days before expiration of the contract, I sent them an email 30 days before and I sent multiple emails and chat few days before expiration. No one cared. My account manager was gone and I had no new one introduced to me, I emailed multiple people to get a reply and replies are always non confirming and asking you to stay becasue they are so generous that they want to help you when you decide to leave, i replied with cancel cancel cancel and none went anywhere. 6 Months later, im still disputing their monthly charges.
As soon as you want to cancel this subscription , they stop answering the chats, chats gets disconnected, phones gets disconnected, you get non deliverable emails... very ironic. Well congratulations Perpetua, you made it to top of the list of most scam companies in advertising market.
Just FYI, I used them for two years, I tried Amazon, Walmart and Criteo while using their software. The worse one was managed services they offered. Managed services only means we charge you few thousands dollars and we assign you a nice account manager who has no idea whats going on, then he or she will will send everything overseas and they figure it out. So dont waste your time with managed services neither becasue thats a bigger scam. I have to admit it takes alot for me to call another company scam. But they deserve it. I am happy that I call them scam. Because every other hard worked small business owner needs to know who to avoid. Review collected by and hosted on G2.com.
