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NUVI Reviews & Product Details

Nuvi is a social analytics and customer experience management platform built on a proprietary language engine which listens with industry-leading accuracy. Nuvi helps you listen, plan, publish, engage, analyze, locate, review, and capture your way to better customer experiences.

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NUVI Community

Languages Supported

Arabic, German, English, French, Indonesian, Italian, Japanese, Korean, Malay, Dutch, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese, Chinese (Simplified)

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Nuvi G2

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

Return on Investment

16 months

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NUVI Media

A screenshot displaying a dashboard presenting data collected from the Nuvi Listen platform using our Nuvi Language Engine

A screenshot displaying a feed of social posts from multiple platforms with easy to access engagement features and language engine provided sentiment scoring.

A highlight of the Nuvi Listen Platform and suite or products.

A screenshot displaying a dashboard filled with language, sentiment, and other analysis data presented in a customized view.

A highlight displaying the Nuvi logo and our primary platform use case.

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Matthew D.

Senior Director, Retail Planning and Analysis

Enterprise (> 1000 emp.)

6/19/2023

"Exceptional Reporting Features"

5/5

What do you like best about NUVI?

The reporting features are great and it has clear visuals that make analyzing data very easy. We utilize the films to instruct clients or show the results of an owned campaign. It appears that this function is no longer accessible. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

NUVI does not offer as many features as other social listening tools available in the market. The pricing is also a downside for entrepreneurs because the cost is not affordable. Review collected by and hosted on G2.com.

Verified User in Internet

Mid-Market (51-1000 emp.)

5/30/2023

"social listening"

5/5

What do you like best about NUVI?

Understanding and monitoring sentiment online is a lot easier with their reporting and ease of use. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

Not as indepth as some other Social listening tools. Review collected by and hosted on G2.com.

Verified User in Religious Institutions

Mid-Market (51-1000 emp.)

5/10/2023

"Nuvi has great visualizations and ease of use"

4/5

What do you like best about NUVI?

One of the things that blew me away was the report template, and the visualizations of the product. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The price and the historical aspect were hurdles. Review collected by and hosted on G2.com.

Emily B.

Senior Vice President, Analytics

Enterprise (> 1000 emp.)

1/4/2022

"Nuvi used to be great but doesn't seem to be keeping up with the competition"

1/5

What do you like best about NUVI?

The best thing about old NUVI was the timeline visualization, which would allow you to easily demonstrate how "virality" worked, and show how one tweet could spread to thousands. You could make videos of this and use it to teach clients or demonstrate the impact of an owned campaign. This feature seems no longer to be available. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

NUVI seems to have revamped itself in the wrong direction. Instead of doubling down on its awesome visualization capabilities, it became more limited --- and also expensive. Compared to other players out there, it is no longer competitive. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications

Small-Business (50 or fewer emp.)

11/13/2018

"Great Value for the Price"

4/5

What do you like best about NUVI?

I love the dark colors of the website and charts. It's visually pleasing, while also providing a lot of value. Additionally, the report building feature is very nice and saves time compared to some other tools that I have used in the past. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

When setting up a monitor, the keywords can be a bit difficult to get used to - especially if you are used to Boolean logic. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/4/2022

"It is very easy to use and has effective effects"

4/5

What do you like best about NUVI?

Helps to bring real time conversations to life. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

No timely creation of manual reports, no screen grabs Review collected by and hosted on G2.com.

Bedbyas P.

MCR chief

Small-Business (50 or fewer emp.)

8/7/2020

Business partner of the seller or seller's competitor, not included in G2 scores.

"Real time listening and monitoring of the customer"

4/5

What do you like best about NUVI?

Some of the point which i like best from them are as follows:-

1)They listen every customer need , summarize then give any suggestion or decision.

2)They show the user with visual data and actionable insights.

3)They help us to track our competitors too . and take a decision according to their move or to stop their move. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

i don't get so much points to dislike but some of the points which i dislike from them are as follows:

1)The ui of the website is not that best , i mean it can be improved more.

I am satisfied from the company so i don't have that much point to dislike them Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

We recommend other to use Nuvi service because you will achieve your own goal and business plan from them. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

We runs the it company, specially we take orders and fulfill them and supply and we make product according to the market demand too . From NUVI we are taking the market strategy , how we can compete with market when any of our competitor lunch any of the products. And we also discuss how we can make the ads and campaign of our company to attract the customer $ to increase our benifits Review collected by and hosted on G2.com.

Jose E.

Creative Director

Marketing and Advertising

Small-Business (50 or fewer emp.)

11/25/2019

"NUVI a good option for marketing management."

3.5/5

What do you like best about NUVI?

It allows you to keep track of analysis and behavior of all the material that is published online on social networks, to respond to customer concerns or needs that present about your brand. It allows you to track brands and hashtags related to your product. Control the management of social networks in real time. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

The inconveniences that I have presented of the tool are mostly technical, when I have any doubt the support has taken a long time to respond to my needs, this leads to a delay in my work activities. At the time of publishing material, you should have an option to correct spelling errors since at the time of writing due to the speed we can miss some error and since we do not have this option we can publish content with errors that make us look unprofessional. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

It is an ideal tool for any organization, since they collaborate in the productivity of labor objectives. Through it you can take a better marketing management, because you can keep track and control of all the behavior of customers about your brands on social networks, and all the analysis and behavior you can do in real time, at the same Time guarantees you to give immediate answers to the needs of your customers. It has the ability to publish on multiple platforms, it has an easy and dynamic interface for users. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

In the organization we use the tool in the marketing department, it seems to us an extremely useful tool because through it we can know and handle all kinds of situations that arise about the impact of the brand on social networks and any type of analysis and inconveniences presented in real time. It allows us to know what people and customers think about our brand, respond immediately and handle any type of behavior in real time. In this way, at the same time it allows us to constantly monitor all the material that is published online about the business. Review collected by and hosted on G2.com.

Ferhat A.

Press staff

Enterprise (> 1000 emp.)

7/23/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"The opportunity to become a better listener with Nuvi"

4/5

What do you like best about NUVI?

It is very easy to use, and has effective effects. Provides high visual results that users love. Early warning for significant changes in emotion or volume helps you solve any problems. It can be used for multiple users by keeping the price constant. Review collected by and hosted on G2.com.

What do you dislike about NUVI?

NUVI does not incorporate all the basic metrics, such as the growth of followers and the best performing shipments. therefore, we need to achieve the goal and use other tools to obtain the necessary information. Review collected by and hosted on G2.com.

Recommendations to others considering NUVI:

NUVI is a great tool for those looking for a user-friendly social listening tool. With NUVI's customer service support, we are at the top. Having someone we can call at any time to navigate through our queries or features lags behind other alternative software. Review collected by and hosted on G2.com.

What problems is NUVI solving and how is that benefiting you?

Completely user-friendly application. It allows you to work with various brands at a single point and custom reports can be produced. You can program the publication of various content on social media. This application is flexible in terms of features and has a promising structure. So it will give you the right to pay. Review collected by and hosted on G2.com.

Kailey M.

Digital Coordinator

Small-Business (50 or fewer emp.)

6/4/2019

"Great Customer Service!"

4.5/5

What do you like best about NUVI?

The reps at Nuvi take the time to train and onboard users to make sure they get the most out of the platform! They set up training for us and were super knowledgeable about all things social listening! Review collected by and hosted on G2.com.

What do you dislike about NUVI?

There are a few parts of the system that we don't use. Like the reach and spread feature. The automated reports also could use some work! Review collected by and hosted on G2.com.