Grasshopper Reviews & Product Details

I appreciate that Grasshopper allows us to have multiple extensions, and it does both calling and texting. Altogether, we haven't found another software that allows multiple extensions plus calling and texting. It's convenient to have private extensions as well as main phone menu extensions. We can set custom schedules for all users on all extensions. This feature helps us manage different types of calls, whether for homeowners, current guests, reservation inquiries, or after-hours emergencies (extremely important). The ability for managers to have their own extension where phone calls can be forwarded as needed is super convenient. Setting up Grasshopper was very easy, with easy onboarding, easy user addition, extension setup, and billing plan selection. Review collected by and hosted on G2.com.

With scheduling, when there are things like a shift change or multiple changes that need to happen, there is no bulk edit option. We have to go through each user and each extension separately, which can be very, very time-consuming. Review collected by and hosted on G2.com.

This application is very easy to use and genuinely user-friendly. It didn’t really require any training at all to get started. Performance-wise, it works well, and pricing-wise, it’s incredibly reasonable. Review collected by and hosted on G2.com.

Sometimes the application can lag a little bit; it doesn't seem to matter whether I use it on my phone or the desktop. Review collected by and hosted on G2.com.

Grasshopper is easy to use and set up voicemails and configure the system quickly to be up a running. Its as easy as a few clicks to get started once you pick out your number. Review collected by and hosted on G2.com.

There is not much to dislike it runs seamless with your current phone, there is a huge selection of numbers to choose from. Review collected by and hosted on G2.com.

its a good application for calling, and it's focused only on calling. Review collected by and hosted on G2.com.

You don't have a record of a call, or you don't have many features. It has to be updated because it has tough competition nowadays. as an example dialpad. Review collected by and hosted on G2.com.

It is easy to use and effective and affordable. Calls come through and the app is easy to navigate. We use it daily for our business and haven't had any communication issues since switching over to it. Review collected by and hosted on G2.com.

I dont like that the phone calls come in without showing caller ID or the name of the caller, even if the person is a saved contact. Review collected by and hosted on G2.com.

It shows all the calls and the attempts and the messages you have sent to different people Review collected by and hosted on G2.com.

That I was unable to send multiple messages at the same time I have to do it one by one Review collected by and hosted on G2.com.

Pretty straight forward UI. Phone number, messages, alerts and that’s it. That makes it easy to operate, performance wise it doesn’t require too many stuff like nowadays phones. Pricing is fair for what you pay. Review collected by and hosted on G2.com.

Functionality wise, limited. In case you want to add integrations to send is not that friendly. Review collected by and hosted on G2.com.

Grasshopper offered a dedicated business line Review collected by and hosted on G2.com.

No dedicated Crm included with grasshopper Review collected by and hosted on G2.com.

I hate grasshopper but if I had to come up with one nice thing to say it would be that it was easy to sign up. Everything else was terrible. Review collected by and hosted on G2.com.

The software is terrible and hard to use but what motivated me to leave a review is how difficult they make it to cancel their service. You can't cancel through the website or the app. You have to call customer service and answer a bunch of questions. Then they put me on hold for 6 minutes while they were "canceling the account" and they give BS excuses for why it is so hard to cancel the account. This is a truly terrible company. Review collected by and hosted on G2.com.

It is a powerful tool to make calls and receive text messages, along with listening to faxes and voice messages after calls. Review collected by and hosted on G2.com.

It freezes a lot. It asks for multiple updates, and it does not update. Sometimes calls drop without a notice, and if they close the call, then it freezes and we have to restart the app. Review collected by and hosted on G2.com.