--- title: Fullbay Reviews meta_title: 'Fullbay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 72 reviews by the users' company size, role or industry to find out how Fullbay works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 72 scale: '5' date_modified: '2026-06-17' parent_category: name: Transportation url: https://www.g2.com/categories/transportation --- # Fullbay Reviews **Vendor:** Fullbay **Category:** [Heavy-Duty Repair Software](https://www.g2.com/categories/heavy-duty-repair) **Average Rating:** 4.8/5.0 **Total Reviews:** 72 ## About Fullbay Never get behind on invoicing, scheduling or miss adding a parts charge to a customers bill again! Fullbay streamlines your shop’s processes, leading to more efficient techs and happier customers. Track preventive maintenance, submit DVIR reports, and give your clients access to authorize work and check on the status of their repair through our customer portal. Fullbay lives in the cloud, meaning you can access it from anywhere -- even while you’re on vacation. Don’t shackle yourself to the shop any longer; get Fullbay and get back to your life. Some Frequent Q/A's: In what ways can Fullbay help me increase technician efficiency? Fullbay has the capability to track tech efficiency and utilization in real time. By knowing tech efficiency, you can increase revenue per labor hour and manage your shop better. How can Fullbay help my mobile techs? Fullbay works on any device that connects to the internet. So, your mobile techs can create an estimate, create invoices, and collect payments- all from the side of the road. How can Fullbay help me manage my inventory? With Fullbay, a shop can track parts to service orders, manage returns, mark up parts, and use a vendor portal to order parts quickly. These features help shops drastically reduce inventory losses, increase revenue on parts, and minimize the time it takes to get the parts needed to complete repairs. How can Fullbay help my shop increase our level of customer service? Fullbay provides a customer portal for all of your customers. The portal allows your customers to see the progress of their repairs, their repair history, invoices and payments. This feature reduces calls to your office and offers transparency between the shop and the customers. Don't forget to check out our free tools you can use today for your shop: -VIN Decoder (fullbay.com/tools/vin/) -Shop Profit Calculator (fullbay.com/tools/roi/) -Parts Markup (fullbay.com/tools/markup/) ## Fullbay Pros & Cons **What users like:** - Users appreciate the **affordability and comprehensive logging** capabilities of Fullbay for customer management. (2 reviews) - Users find Fullbay's **invoicing capabilities** essential for managing their repair shop efficiently, including payment processing and customer management. (2 reviews) - Users praise Fullbay for its **affordability** , finding it to be the best value for their customer logging needs. (1 reviews) - Users find Fullbay's **customer management** features essential for invoicing and integration, especially for Diesel Mechanic shops. (1 reviews) - Users appreciate the **exceptional customer satisfaction** Fullbay offers, effectively logging all necessary information for their needs. (1 reviews) - Users value the **ease of use** of Fullbay, as it streamlines operations and prioritizes technicians' efficiency. (1 reviews) - Users value the **seamless integration** with QuickBooks, enhancing efficiency and providing crucial insights for business growth. (1 reviews) - Users value the **inventory management capabilities** of Fullbay, simplifying parts verification and enhancing operational visibility. (1 reviews) - Payment Integration (1 reviews) - Payment Processing (1 reviews) **What users dislike:** - Users find the **limited functionality** of Fullbay frustrating due to basic accounting features and slow updates. (2 reviews) - Users seek improved **customization options** for invoices and reports to better suit their specific needs. (2 reviews) - Users find that the **difficult setup** can lead to incomplete software functionality if not done correctly from the start. (1 reviews) - Users find the **insufficient information** on advanced accounting features and training to be overwhelming and lacking. (1 reviews) - Users find **integration issues** challenging, particularly when initial setup is not done correctly, limiting software functionality. (1 reviews) - Limited Customization (1 reviews) - Slow Performance (1 reviews) - Users are frustrated by the **slow updates and untested fixes** of Fullbay, leading to increased downtime and issues. (1 reviews) ## Fullbay Reviews ### 1. Fullbay Keeps Shop Operations Organized and Streamlines Data Entry **Rating:** 5.0/5.0 stars **Reviewed by:** Mariah P. | Scanner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Fullbay?** I’ve been using Fullbay mainly for data entry and overall, it’s been a solid tool for managing shop operations. One thing I really like is how everything is organized in one place. Entering invoices, work orders, and customer information is pretty straightforward once you get used to the system. It definitely helps speed up the data entry process compared to doing things manually or across multiple platforms. The fact that it’s cloud-based also makes it easy to access from anywhere, which is super convenient. **What do you dislike about Fullbay?** I will say there is a bit of a learning curve at first. Some features can feel a little overwhelming, especially if you’re new to the system. At times, it can also feel a little slow depending on what you’re doing, but once you get familiar with it, it becomes much easier to navigate. **What problems is Fullbay solving and how is that benefiting you?** Fullbay helps solve several business problems for me, especially when it comes to data entry and organization. Before using it, information like invoices, customer details, and work orders could feel scattered and repetitive to manage. With Fullbay, everything is in one place, which makes it much easier to stay organized and avoid duplicating work. **Official Response from Matt Stone:** > Mariah, this is a great summary of what Fullbay is built to do. Having invoices, work orders, and customer info in one place instead of scattered across systems is the whole idea, and it's great to hear it's landing that way for you. The learning curve is real, but it sounds like you've hit your stride. Thanks for writing this up! ### 2. Great for Service Orders and Time Tracking, but Too Many Steps and Refresh Issues **Rating:** 3.5/5.0 stars **Reviewed by:** Taylor W. | HR, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Fullbay?** Fullbay has made it easy to create service orders for our techs and to keep track of the time spent on jobs **What do you dislike about Fullbay?** There are somethings on the office side that take so many steps to get to one thing. The program tends to not refresh automatically for us so unless we refresh the browser, it does not refresh. Our techs have a hard time with entering in parts beacause there has been an ongoing issue with Fullbay automatically changing the part number to a completely different one. I have contacted support many times and have been told each time that they are aware and that is it just an issue. **What problems is Fullbay solving and how is that benefiting you?** It has made it easier for our office workers to assign work to the techs out on the floor without having to go and locate them to hand them a work order. This is a benefit because it has eliminated the time spent walking around the shop and the time spent writing things down with pen and paper which we were doing before using this program **Official Response from Matt Stone:** > Taylor, the positives you highlighted mean a lot, and the frustrations are equally important to us. Being told something is a known issue without a clear path to resolution isn't good enough. Please contact us at support@fullbay.com so we can follow up properly. ### 3. Data-Rich Diesel Shop Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** mamcwill . | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Fullbay?** I appreciate Fullbay's extensive systems for managing customers, vehicles, techs, billable time, parts ordering, and inventory, which give us more data than we've ever had with any other software. I like having so much data available for making management decisions. It's also great that Fullbay continually improves and keeps up with technology, including by integrating AI as that develops in our world. I know that Fullbay is building the product to best serve their very diverse customers' needs, and being part of the customer advisory board is a privilege for us, giving us the opportunity to give feedback to the Fullbay decision makers. I value the specific reports Fullbay provides, like those on tech productivity, which help us assess where individuals are doing well and where the shop can improve as a whole. **What do you dislike about Fullbay?** Sometimes I wish it ran faster, especially for larger reports that take a while to pull up. I wish I could build my own reports to select specific data I want to see and then sort within that report. I currently export to Excel to manipulate the data how I want, but being able to do it in Fullbay would be awesome. It felt like a steep learning curve to get up to speed with Fullbay software when we first started using it because there is so much going on in Fullbay, but any change is hard when, and it's possible the onboarding process has improved since we started using it nearly 5 years ago. **What problems is Fullbay solving and how is that benefiting you?** I use Fullbay for managing customers, vehicles, techs, and inventory, with more data than ever for decision-making. It's great Fullbay keeps up with technology and customer needs. **Official Response from Matt Stone:** > This is one of the most thorough reviews we've gotten and it genuinely means a lot. The point about custom reporting is one we hear from power users especially, and it's on our list. Really glad the depth of data available has made a difference in how you run your shop, and honored to have you as part of the advisory board. Five years in and still going strong, that's what we're here for. ### 4. Seamless Parts-to-Invoice Flow with Fullbay **Rating:** 5.0/5.0 stars **Reviewed by:** Pat B. | Owner/Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about Fullbay?** I like the parts and service integration on the Service Order. I like that once a part is entered, it's information "follows through" to the invoice. **What do you dislike about Fullbay?** The only problem we have had with Fullbay is "slow processing" on large service orders with 20+ action items. The delay after a part entry is quite annoying. **What problems is Fullbay solving and how is that benefiting you?** Fullbay has helped me solve a problem of parts getting used but not charged to a service order. This definitely has helped with frustration of extra billing or actually completely missed items **Official Response from Matt Stone:** > Pat, that parts-following-through-to-invoice experience is one of our favorite things about the platform too. Appreciate you flagging the slowdown on larger service orders. Performance on high-volume jobs is something we take seriously and your feedback helps us prioritize. ### 5. Easy and Simple Platform Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Christina T. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Fullbay?** I would like to provide some feedback regarding the platform's ease of use and simplicity. Currently, there are multiple paths to access the same features. **What do you dislike about Fullbay?** Currently, there are multiple paths to access the same features, which can be confusing. I suggest streamlining the interface to ensure a more direct and consistent user experience. **What problems is Fullbay solving and how is that benefiting you?** Overall, Fullbay has been a better fit for our shop than Quickbooks was. **Official Response from Matt Stone:** > Christina, thanks for sharing this! The comparison to QuickBooks is one we hear often from shops that have made the switch. Your point about streamlining how features are accessed is well taken and something we're actively working to improve. ### 6. User Friendly, Easy to Use Shop Management Program **Rating:** 5.0/5.0 stars **Reviewed by:** Dawne S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Fullbay?** The ease of use and accuracy (when used to it's potential) of record keeping. **What do you dislike about Fullbay?** When invoicing from an SO, the labour is grouped together despite the number of action items. **What problems is Fullbay solving and how is that benefiting you?** Time tracking of employees. We get less missed billable time. **Official Response from Matt Stone:** > Dawne, thank you! Accuracy in record keeping is a big deal for shops your size, so it's great to hear Fullbay is delivering there. We hear you on the labor grouping when invoicing from a service order and will pass that along to the product team. ### 7. Easy for Techs and Customers to Use **Rating:** 4.5/5.0 stars **Reviewed by:** Brock B. | SHOP FOREMAN, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Fullbay?** HOW EASY IT IS TO USE BOTH FOR THE TECH AND CUSTOMER **What do you dislike about Fullbay?** WHEN YOU FORGET TO CHECK SKIP DIAG AND THE GUYS ON THE FLOOR DONT CATCH IT AND THE JOB ISNT LISTED AS DONE BECAUSE THEY DID ALL THE WORK UNDER DIAG TIME **What problems is Fullbay solving and how is that benefiting you?** SHOWING TECHS HOW TO USE THEIR TIME MORE EFFECTIVELY **Official Response from Matt Stone:** > Brock, love hearing that the platform works well for both the techs on the floor and your customers. The Skip Diag situation is a good reminder of how much the little workflow details matter at the shop level. Thanks for taking the time to write this up! ### 8. Easy Setup and Training That Fit Our Shop’s Work and Inventory Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about Fullbay?** It aligns perfectly with what our shop needed to track work and inventory. The setup process was easy and training was available for our staff in the different areas they work within. **What do you dislike about Fullbay?** There are some instances where the process isn't as fluid as I would like. They also do not handle credit/refunds in an easy manner. **What problems is Fullbay solving and how is that benefiting you?** There have been a number of updates to Fullbay since we've started using it that has made it even more intuitive to use. **Official Response from Matt Stone:** > Really glad the setup process and role-specific training worked well for your team. The credit and refund workflow is an area we know has room to grow, and feedback like this helps keep it on our radar. Thanks for sticking with us and for the thoughtful review! ### 9. Best Affordable Solution for Comprehensive Customer Logging **Rating:** 4.5/5.0 stars **Reviewed by:** Jenna R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Fullbay?** This software stands out as the best affordable option available, and it successfully logs everything we require for our customers. **What do you dislike about Fullbay?** The customization options for invoices and reports could be improved. I would appreciate having more flexibility to tailor these features to better suit my needs. **What problems is Fullbay solving and how is that benefiting you?** Fullbay fixes the chaos that happens in a heavy-equipment repair shop. It replaces paper work orders, lost notes, and messy spreadsheets with one clean system where jobs, parts, labor, and invoices are tracked correctly. It keeps us organized, speeds up billing, stops mistakes, and makes sure every job is documented. The biggest benefit is clarity, I always know what’s going on with each unit, what parts are needed, and what work is approved. It saves time, reduces stress, and helps the business run smoother. **Official Response from Matt Stone:** > Jenna, the way you described it replacing paper work orders and messy spreadsheets is exactly what we set out to do. Really glad it's brought that clarity to your operation. The invoice and report customization feedback is something we hear from other shop owners too and it's on our radar. Thanks for the thoughtful review! ### 10. Many Functions in One Program **Rating:** 5.0/5.0 stars **Reviewed by:** Ginger E. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about Fullbay?** I like the many functions that you can do within the one program. **What do you dislike about Fullbay?** We are a small business and find that sometimes trying to remove parts from a work order can get very confusing. **What problems is Fullbay solving and how is that benefiting you?** None at this time **Official Response from Matt Stone:** > Ginger, thanks for this! Having everything under one roof is core to what we're trying to do. The parts removal workflow on work orders can get tricky for smaller shops and that's helpful context for us to have. Appreciate you sharing! ### 11. Effortless Invoicing and Job Control **Rating:** 5.0/5.0 stars **Reviewed by:** Milan I. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Fullbay?** I like everything about Fullbay. The software is particularly useful for invoicing, job control, and managing the parts department. Setting up Fullbay was 100% easy, which I appreciate. **What do you dislike about Fullbay?** don't have **What problems is Fullbay solving and how is that benefiting you?** I use Fullbay to manage invoices, fleet repairs and maintenance, control parts inventory, and track technicians' time. **Official Response from Matt Stone:** > Really glad to hear Fullbay has been a good fit for invoicing, parts management, and job control, Milan. The fact that setup went smoothly is always great to hear too. Thanks for taking the time to share this! ### 12. Fullbay helps with our customer base! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea V. | HR, AP, Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Fullbay?** We do our invoicing, keep our customers info, and integrate with QuickBooks. This program is the only one I can find to work properly for our Diesel Mechanic shop versus other programs. **What do you dislike about Fullbay?** Can sometimes be hard to integrate and also if not set up properly from the very beginning there will be parts of the software that you can not use correctly. **What problems is Fullbay solving and how is that benefiting you?** Invoicing customers. integrating with QB. Storing customer data. Notification of when pm services need to be done on company vehicles/assets. ### 13. Fullbay is the way to Master workflow. **Rating:** 5.0/5.0 stars **Reviewed by:** Peter C. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Fullbay?** I've always been a strong advocate for Fullbay because of its technician-centric design. Unlike many other software solutions that focus on impressing the office staff, Fullbay recognizes that it's the technicians who drive revenue. This software allows them to maximize their time turning wrenches, which is crucial for the success of any company. It's refreshing to see a tool that truly understands and supports the needs of the people who are the backbone of the operation. **What do you dislike about Fullbay?** Lately, Fullbay has been rolling out improvements and updates without fully testing them, leading to significant issues. In the past six months, we've experienced more downtime and problems than in the past five years I've been using the software. This is creating serious challenges for our organization and is diminishing the quality of a product that we’ve always relied on. **What problems is Fullbay solving and how is that benefiting you?** Fullbay has empowered me to manage my shop based on numbers and facts rather than just gut feelings. For example, it’s often challenging to get a technician to consistently clock in and out of jobs, but Fullbay makes this process effortless. This has solved one of our biggest challenges: accurately tracking how long it takes to repair trucks and ensuring we're billing correctly for that time. **Official Response from Stacey Harcus:** > Hi Peter! We appreciate your support! I am happy to hear that Fullbay has been helpful in managing your shop and tracking repairs. Hopefully it is saving you a lot of time! Sorry to hear that the updates have been causing some challenges. We will get that passed over to the support team! As always, we appreciate having you as a customer! ### 14. Understanding Reports is Key to Growth and Fullbay Makes That Possible **Rating:** 5.0/5.0 stars **Reviewed by:** Nina S. C. | Full Charge Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2024 **What do you like best about Fullbay?** We've been using Fullbay at our fleet management company, and it has truly been a game-changer. One of the standout features is the comprehensive reporting system. These reports have provided invaluable insights into our business operations, allowing us to understand key metrics and performance indicators while semlessly integrating with QuickBooks Online. With this data at our fingertips, we've been able to create and implement the most effective processes, which have significantly contributed to our growth. Fullbay not only streamlines our day-to-day operations but also empowers us with the knowledge we need to make informed decisions. I highly recommend Fullbay to anyone in the fleet management industry looking for a robust solution to optimize their business. **What do you dislike about Fullbay?** I dislike how overwhelming the system can be at first and there is not enough live online training provided. **What problems is Fullbay solving and how is that benefiting you?** Fullbay is helping us to create and keep track of company processes while making it easier and faster to schedule PM. **Official Response from Stacey Harcus:** > Hi Nina! Thank you so much for leaving this review. We are glad to have you as a customer. It is great that the reporting system is helping you navigate your business. Hearing that Fullbay is helping you grow is amazing! I know learning the software can be a lot, but I am sure one of our onboarding reps can reach out to you if you need any help! ### 15. Everything in one place **Rating:** 5.0/5.0 stars **Reviewed by:** Taren J. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Fullbay?** Fullbay keeps track of everything we have going in our shop. its hard to keep track with multiple employees and customers but with fullbay we are able to see where everything is and keep track of all of the parts! They are great to setup and onboard the team for ease of setup. It exports ecerything right to our accounting software for ease of integration. You always get a person to talk to when you call we use Fullbay all day eavery day to keep our business moving forward. **What do you dislike about Fullbay?** We do mobile repair and sometimes get out of cell service. Fullbay requires internet to use so occationaly we aren't able to update it on the spot. **What problems is Fullbay solving and how is that benefiting you?** Full service shop managment **Official Response from Stacey Harcus:** > Hey Taren! Thank you for taking the time to write this review. It is awesome to hear that Fullbay is moving your business forward! We have a great onboarding team, so I am glad that they were helpful when you were setting up with us. We appreciate having you as a customer! ### 16. Fullbay has been an absolute game changer for our business from top to bottom **Rating:** 5.0/5.0 stars **Reviewed by:** Jason W. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 05, 2024 **What do you like best about Fullbay?** Fullbay is the most user friendly program we have used in our 27 years in the Truck Repair Industry **What do you dislike about Fullbay?** Fullbay Please Please add the PO location to the opening service order page. I hate moving from create a service order to estimate to put the po in and back to the service order. **What problems is Fullbay solving and how is that benefiting you?** Time Clock control for work orders is amazing Being able to add pictures and documents to the file to send it out to customers. Brilliant!!! The inventory management system has improved our parts control immensley. ### 17. Great for small shop total management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2025 **What do you like best about Fullbay?** Has every aspect needed for managing a small repair shop including payment processing. **What do you dislike about Fullbay?** Has very basic accounting functions. Fixes and upgrades are very slow. **What problems is Fullbay solving and how is that benefiting you?** Makes management very easy and efficient for parts and labor tracking. ### 18. Mostly satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** PFS D. | service manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Fullbay?** I like being able to have one system to write tickets, control inventory,and manage the work flow. **What do you dislike about Fullbay?** I wished the inventory side had a better functionality to it. Some of the inventory control does not work properly. Inventory does not come out of the proper places when put on tickets. **What problems is Fullbay solving and how is that benefiting you?** scheduling, and pricing matrix **Official Response from Stacey Harcus:** > Hey there! Thanks for the review and being a Fullbay customer! Its great to hear that Fullbay has been helpful in managing your workflow. I am happy to pass over those issues you are having with the inventory side. ### 19. This program is great for business starting out **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Truck and trailer mechanic, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Fullbay?** Fullbay is great for shop business for keeping track of your inventory and letting you know when you are almost out of parts and keeping track of your invoices. **What do you dislike about Fullbay?** Well at this moment I haven't found anything I dislike about the program. **What problems is Fullbay solving and how is that benefiting you?** Keeping up with inventory and keeping invoices for me. **Official Response from Stacey Harcus:** > Hey Chris - Thanks so much for the great review. It is great to hear that Fullbay is helping with your inventory and invoicing! We are glad to have you as a customer! ### 20. Used full bay to shift from paper to digital record maintance and parts recording is a breeze now **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas M. | Shop manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2024 **What do you like best about Fullbay?** Maintained records and parts inventory are easier to verify **What do you dislike about Fullbay?** Would like to have the ability or section for misc shop supy **What problems is Fullbay solving and how is that benefiting you?** Maintenance record keeping and parts inventory **Official Response from Stacey Harcus:** > Hey Thomas- Thank you for taking the time to leave a review. It is great to hear that Fullbay is making maintaining your records easier. Hopefully that is saving you time! We are glad to have you as a customer! ### 21. FULLBAY IS A GREAT TOOL FOR ANY MECHANIC SHOP. **Rating:** 5.0/5.0 stars **Reviewed by:** Mickey I. | SERVICE MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2024 **What do you like best about Fullbay?** CONTINOUSLEY UPDATING AND IMPROVING THE SYSTEM AND EASE OF USE. **What do you dislike about Fullbay?** HAVE NOT FOUND ANYTHING THAT I DISLIKE ABOUT IT. **What problems is Fullbay solving and how is that benefiting you?** IT SOLVES MY SCHEDULING NEEDS AND KEEPS ME UP TO DATED ON PARTS INVENTORY AND SALES AND PROFITS. **Official Response from Stacey Harcus:** > Hi Mickey - Thank you for the review! It is awesome to hear we are helping with scheduling and inventory! That is the goal! Happy to have you as a customer. ### 22. Almost from the beginning **Rating:** 5.0/5.0 stars **Reviewed by:** Tara T. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Fullbay?** Our shop has been using Fullbay since March 2016. From the get go, it's made the office staff & tech staff lives easier. There were many times we would reach out, say can you do this for us? It would make a world of difference. And it was done. Things take a little more time now, but that's to be expected with all the growth Fullbay has had in the last few years. Our customers love the customer portal. They joke, we are like a doctor's office. The reports help tremendously with inventory, our financial planning & payroll. We highly recommend Fullbay to anyone who may be on the fence. You won't regret the purchase. **What do you dislike about Fullbay?** The schedule still needs some tweaking. We are aware it's being worked on, so we will have patience! **What problems is Fullbay solving and how is that benefiting you?** Working on the schedule. We really need to be able to assign certain actions to different techs, on the same service order. **Official Response from Erin Spring:** > Hey Tara - first and foremost, thank you for being one of our initial users and for sticking with us through the years! We are so happy to hear we've made things easier for your staff, that our customer portal has been a big success for your customers, and that we have helped with your inventory and financials. We really appreciate the nice review and look forward to working on the schedule and any other requests you send our way! ### 23. Great learning experience and networking **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler B. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Fullbay?** I like the ease if access for techs and the ability to limit access for newer Techs, looking forward to trying the fullbay payments. I was using Mitchell before fullbay and the user friendly setup is far superior to mitchell **What do you dislike about Fullbay?** The downsides to fullbay that I found so far is the hassle to apply prepayments to an invoice without receiving full payments. I'm sure it's partly user error and just need to finding training to help speed up the process **What problems is Fullbay solving and how is that benefiting you?** Fullbay is solving the problems of tracking Tech time and being able to monitor efficiency and the speed that I can start and finish an invoice. the ease of creating service orders has greatly helped get customers invoices ready as soon as the job is completed **Official Response from Erin Spring:** > Hey Tyler - thanks for taking the time to leave us the nice review! We're so glad to hear we've been able to improve tech tracking time and efficiency in your shop, as well as accelerate invoicing and service order completion times. We'll pass along your feedback about the payments issue and see if we can get that resolved for you! ### 24. Great program to get your shop from the 90,s to this year **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan M. | Operations \ Senior Executive Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Fullbay?** Great program to help find productive employees and increase shop revenue. This product has to be the best out there for light duty all the way up to heavy duty including your ag equipment **What do you dislike about Fullbay?** The product could improve its accounts payable process **What problems is Fullbay solving and how is that benefiting you?** Invoicing and being a program that is effective in helping productivity in the shop. There is a lot of stuff to learn and it is a program that with help can be great to use. **Official Response from Erin Spring:** > Hey Ryan - thanks for taking the time to review Fullbay! We're glad to hear we've helped with invoicing and productivity in your shop! We will pass along your feedback about improving the accounts payable process, and please feel free to reach out to us any time we can help you learn more about using our software. ### 25. Fullbay has helped us to take our shop to the next level, it's a great product. **Rating:** 4.5/5.0 stars **Reviewed by:** John L. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** Fullbay is most helpful to us in the inventory, efficiency, invoicing, and reporting side of things. It's a great system that has improved our operation overall **What do you dislike about Fullbay?** One thing that I dislike is that it tends to open new windows when navigating to parts of Fullbay, next you know you have 10 different windows open and it makes it hard to navigate back. I like it for some things like reporting so I can flip back and forth, but there are some areas where it is unnecessary. **What problems is Fullbay solving and how is that benefiting you?** Unfortunately we have had an ongoing issue with inventory items "linking" and we dislike this feature very much. The Fullbay support team is great and are working on it, but it is still not corrected. **Official Response from Erin Spring:** > John: We appreciate your kind review about Fullbay! We're pleased we have helped make your shop more efficient through improvement of inventory, invoicing, and reporting. Thank you for your feedback about the navigation and unwanted inventory linking; I will reach out to our teams on this. We are grateful for your business and enjoy having you as our customer! ### 26. Finally a program that caters to and understands repair shops! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** It is designed for repair shops, thus they understand what we need. And when something doesn't work, you know that somewhere down the line one of the updates will fix it, you can count on it. We also like that it is very customizable, as shops have different needs and processes. **What do you dislike about Fullbay?** We are in Canada, and it definitely feels like they cater to American shops more, which I understand, them being an American company. For instance, with the different tax systems Canada has, we have to get VERY creative to make it work, which sometimes leads to using more paper and more time spent on invoicing customers. **What problems is Fullbay solving and how is that benefiting you?** Being able to track work on customers' units has been a blessing. Going back and easily finding work done to a specific vehicle assists with finding part numbers quicker and understanding the history of the vehicle as a whole even before the unit comes in the shop. Furthermore, inventory tracking is really easy and straight forward and you can make it as intricate or as simple as you need it to be. We never miss vendor invoices anymore and tracking returns to vendors saves money that was easily lost in the past. **Official Response from Erin Spring:** > We appreciate the wonderful, thorough review about Fullbay! We are glad we have been able to help track your work and inventory more easily and have therefore helped you save time and money, which is our goal! Sorry to hear about the issues you are having with the extra invoicing time and paperwork; I will pass that information on and see what we can do to improve. We are grateful for your business and enjoy having you as our customer! ### 27. Fullbay changed the business core with its tools and resources **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica P. | Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** Fullbay provides a great structure for management to create orders, be aware of how the market is going in trucking repair services, it is innovative. As an accountant it is great that I get to have all transferred to Quickbooks automatically and accuratly. **What do you dislike about Fullbay?** Fullbay is a great software which has small opportunities for improvement such as bugs that come on the way or some options for search and updated that would make the process easier and faster **What problems is Fullbay solving and how is that benefiting you?** management of inventory, fair mark up. All that was unknown to the shop until we joined Fullbay and were kindly flooded with good information and resourced to function the shop properly. **Official Response from Erin Spring:** > Jessica: Thank you so much for your kind review about Fullbay! We are glad to hear our software and repair shop resources have been helpful to you and the management of your shop. We appreciate your business and are glad to have you as our customer! ### 28. Adaptive, supportive, and excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** We have been using Fullbay for several years. The system is very intuitive and adaptable to our needs. Full parts and service support. Easy fleet tracking and understandable invoicing process. Also- our accountant loves it! Supports a good day to day operation and also allows detailed reporting for better historical views and future plannning. **What do you dislike about Fullbay?** We love all there is about Fullbay!There is nothing that is on my dislike list from Fullbay other than they dont offer mechanics and billing staff. That would be great! If only they could send some help our way! **What problems is Fullbay solving and how is that benefiting you?** Great parts inventory tracking. The invoice process is simple. Adding new clients and showing them that they can use our software to help track their fleet is a huge benefit. **Official Response from Erin Spring:** > Thank you so much for your great review about Fullbay! We're glad to hear we have helped improve the daily operations of your shop in multiple ways. We hope you are able to find some great people despite the technician shortage. We appreciate your continued business and enjoy having you as our customer! ### 29. I have used Fullbay for last 2 years. i have recommended this to over 10 shop owners **Rating:** 5.0/5.0 stars **Reviewed by:** Chad O. | Commercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Fullbay?** Easy use and quick updating and reporting. The features are setup to make our shop function at its highest productivity numbers possible **What do you dislike about Fullbay?** Nothing. Very user-friendly. I would not change anything at this time that I can think of **What problems is Fullbay solving and how is that benefiting you?** Fullbay gives us instant results. We can keep up on our inventory and keep costs down without the need to overstock products. We can cut our dispatch time down for the mechanics to route their day and drive efficiently. **Official Response from Erin Spring:** > Chad: We appreciate your kind review about Fullbay! We are so glad we have helped get your shop in order with our inventory, scheduling, and reporting tools. Thank you for your business, and we enjoy having you as our customer! ### 30. Shop Management Done Right **Rating:** 5.0/5.0 stars **Reviewed by:** Greg H. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Fullbay?** Fullbay is one of the best decisions I've made. The ease of use cut my office time drastically. Being able to have transactions automatically imported to QuickBooks makes it even better. No more tallying up time cards to find out what your techs are doing. I've worked with many systems out there that cost way more than Fullbay. I will take Fullbay over them any day. Great product and excellent customer support **What do you dislike about Fullbay?** Fullbay is great, however, I find faults in the parts side. The inventory count is a little overwhelming. Would like to see it broken down to where you can count one page at a time and review it. Also, would like to see a better way of finding part locations. This will be a great help to small shops who have their techs looking up parts. **Recommendations to others considering Fullbay:** Fullbay can be self taught. Do not let any lack of basic computer knowledge keep you from using it. They have a help section right on the screen. Also, have video links along with written instructions. If that does not help, you can contact via email or call. Support staff is amazing. **What problems is Fullbay solving and how is that benefiting you?** My office time for billing and receiving has been immensely cut. Also, being cloud based, I can look at my shop anywhere I go. ### 31. All stop shop program! **Rating:** 5.0/5.0 stars **Reviewed by:** Ulises Z. | Parts and Service Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** I like how intregrated the system is. From ordering parts, creating SOs to invocing and getting paid! **What do you dislike about Fullbay?** I dislike how different counter sales are from service orders. **What problems is Fullbay solving and how is that benefiting you?** How to see reporting better. **Official Response from Erin Spring:** > Ulises: We are so pleased to hear we have helped make ordering parts, creating service orders, and invoicing easier for you. Thank you for your feedback about the different sales types and reporting; I'll pass that along! We appreciate your business and enjoy having you as our customer! ### 32. Happy with FullBay **Rating:** 4.5/5.0 stars **Reviewed by:** Rhonda S. | Administrative Clerk, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Fullbay?** I find it very user friendly and easy to learn **What do you dislike about Fullbay?** Sometimes it does not automatically export to Quickbooks and have to send it manually **What problems is Fullbay solving and how is that benefiting you?** I haven't had any problems **Official Response from Erin Spring:** > Rhonda: Thank you for your kind review about Fullbay! We are glad you find it easy to learn and use. Sorry about the intermittent issues you have with Quickbooks exporting; I will pass that information onto our team. We appreciate your business and enjoy having you as our customer! ### 33. Easy and Accomodating **Rating:** 5.0/5.0 stars **Reviewed by:** Tamara R. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2021 **What do you like best about Fullbay?** One of things that I like best about Fullbay is that it helps our shop be more efficient. The main reason I looked into Fullbay is that we were doing Time Tracking by hand - Having 12+ mechanics in the shop working 40+ hours a week, our time was being consumed with doing everything by hand. Fullbay has effectively relieved us of having to do that. The stacks of paperwork that we have has been cut in half, if not more. Everyone is so friendly and helpful. Amy N is our customer support manager, and I highly recommend her and Fullbay to everyone! **What do you dislike about Fullbay?** The only thing that I can think of that is a little bit of a hassle is that when we're reviewing estimates - we can't just type a rate. We have to add a rate into configuration, then add an action item, etc. I want to edit rates to a custom price instead of adding a rate into fullbay. **What problems is Fullbay solving and how is that benefiting you?** Fullbay makes invoices easier to review. We were always 2-3 weeks behind in billing - now, we're current and billing out invoices within 24 hours of the completed repairs. ### 34. Fullbay makes the process from vehicle drop off to payment seamless. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** August 04, 2022 **What do you like best about Fullbay?** Streamlined processes all in one platform that is user friendly and easy to teach to new team members. **What do you dislike about Fullbay?** I wish there were more options on Fullbay Marketplace other than just FinditParts. **What problems is Fullbay solving and how is that benefiting you?** Fullbay is constantly adding further fuctionality items to the program based on user feedback and that helps everyone involved. **Official Response from Erin Spring:** > Thank you for your kind review! We are happy to hear how easily your team has picked up Fullbay and that we have helped your shop become more efficient. We appreciate the comment about Marketplace and will continue listening to your feedback so we can improve. Thank you for your business, and we enjoy having you as our customer! ### 35. Excellent full featured for all aspects of your heavy duty repair business! **Rating:** 5.0/5.0 stars **Reviewed by:** James (JD) D. | Operation Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 28, 2019 **What do you like best about Fullbay?** We all know switching software systems is a scary major decision, especially a system that handles all aspects of your business. After reviewing many of the software systems available and talking with other shops given as references we chose Fullbay & I must admit we were a little scared of making the change. We were using a very well know automotive system for the last 15 years. When we notified them we were leaving they informed us that we would need to purchase a progrem from them for $30,000 to be able to extract our parts inventory, part info history and service history. The team at Fullbay were amazing at assisting us working literally around the clock recovering our history, inventory and data out or the old system before our license with them expired and all was permanently lost. **What do you dislike about Fullbay?** Fasterer response to phone technical support would be nice. **What problems is Fullbay solving and how is that benefiting you?** We have been on Fullbay for 6 months now and are wishing we had made the change sooner. Our technicians love the anywhere access from thier phones, easy to track work in process and profitability of the service and parts departments, and the accounting integrating easily with quickbooks all are great. ### 36. Very user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler R. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2019 **What do you like best about Fullbay?** I love how easy it is to learn. I also love how if you are hung up on something they have all the training videos at your fingertips to refer back to. My fullbay rep is also very responsive to any of my questions that I cant figure out on my own. **What do you dislike about Fullbay?** At this time I cant say anything bad about fullbay. **What problems is Fullbay solving and how is that benefiting you?** Inventory management and invoicing. Organization of parts and business in general ### 37. Admin/Service Writer/Chaos Coordinator **Rating:** 5.0/5.0 stars **Reviewed by:** Cari W. | New Adventure, Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about Fullbay?** User Friendly. Links with Samsara and QuickBooks. The support staff has been wonderful to work with ! AMY! **What do you dislike about Fullbay?** I wish it linked with ITS. It would be great if the vendor payments and information would import to QuickBooks. **What problems is Fullbay solving and how is that benefiting you?** FullBay allows us to generate needed reports immediately. Inventory is getting SO MUCH BETTER! It also allows everyone to understand better why all the requested steps and information is required. ### 38. All in One Repair Shop Software **Rating:** 5.0/5.0 stars **Reviewed by:** Shane B. | Maintenance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2021 **What do you like best about Fullbay?** I like the features Fullbay offers when it comes to running a repair shop. It tracks maintenance intervals, parts, labor cost, and equipment cost. It also offers features that is a must have in a shop enviroment such as labor times, maintenance manuals, and so much more. It allows your customer to be able to schedule repairs with you to streamline repairs and keep them up and running. This keeps your customers happy and makes equipment repair scheduling a breeze. **What do you dislike about Fullbay?** I cannot find one negative thing to say about Fullbay other than I wish I knew about this software sooner. **What problems is Fullbay solving and how is that benefiting you?** When I first started with this shop we were struggling to keep up with maintenance schedules. It seemed like we kelp getting suprise by equipment just showing needing repairs. We was also struggling with parts inventory and tracking which was negatively effecting our bottom line in a huge way. Now with Fullbay we have laid them worries to the side. ### 39. The Accountant's Perspective **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 29, 2022 **What do you like best about Fullbay?** Ease of learning and use for our mechanics. **What do you dislike about Fullbay?** Inventory reconciliation to QB can be difficult. **What problems is Fullbay solving and how is that benefiting you?** Fleet Maintenance Management. **Official Response from Erin Spring:** > Thank you for taking the time to review Fullbay! We're glad to hear we're helping manage your fleet better and your mechanics were able to pick up on the software quickly. We appreciate your feedback about Quickbooks inventory reconciliation and will be sure to pass that onto our development team. ### 40. FULLBAY does the work for you! **Rating:** 4.0/5.0 stars **Reviewed by:** Jimmy M. | Service Manager **Reviewed Date:** January 04, 2022 **What do you like best about Fullbay?** Integration and workflow. Inventory and tracking system is just what we needed. **What do you dislike about Fullbay?** There are a lot of things that aren't editable which would allow different shop to have custom setups. **What problems is Fullbay solving and how is that benefiting you?** Inventory. Pm tracking and scheduling. **Official Response from Erin Spring:** > Thank you for taking the time to review Fullbay! We're glad we've been able to help your shop with inventory and technician efficiency. We value your feedback about shop customization and strive for continuous improvement in this area. Please don't hesitate to reach out to us about any specific requests. ### 41. Fullbay was what we needed when we needed it. **Rating:** 5.0/5.0 stars **Reviewed by:** Glen G. | President/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2021 **What do you like best about Fullbay?** Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customers making use of the portal. I think this feature holds a lot of promise for the future. **What do you dislike about Fullbay?** I personally do not have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be. **What problems is Fullbay solving and how is that benefiting you?** I think Fullbay has helped us in virtually all operational areas. When we came into the industry there were not many, if any, software choices directed at non-dealer, heavy-duty repair businesses. Most of the available software was intended for the automotive market, and would not have been a great fit for us. Fullbay was aimed at our type of business specifically. I also like the reporting and real-time data we have at our finger tips with Fullbay. My personal favorite feature is the robust inventory management module. This is an area that we struggled to get right. I feel much more confident that we are not leaking cash in this area today. ### 42. The answer to a lot of our problems **Rating:** 5.0/5.0 stars **Reviewed by:** Russ S. | IT manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2021 **What do you like best about Fullbay?** The ability to shift office hours spent writing invoices to field techs that wrote the paper work orders we would transcribe to invoices. Fullbay saves at least 2 office staff and allows us to redeploy those dollars to the more productive mechanics. The response of the support team is excellent. Any problems or questions are handled quickly and on a personal level. **What do you dislike about Fullbay?** In all truthfulness we have very little to dislike in Fullbay. If I was forced to pick something it might be its less robust reporting system. **Recommendations to others considering Fullbay:** Take a look around, if you are running a heavy equipment shop or mobile repair business, Fullbay works for me and it can work for you. **What problems is Fullbay solving and how is that benefiting you?** By far the more accurate billing and time required to create and send invoices to our customers. More timely billing to our customers. Office support in our home office is easily able to handle any quantity of service orders they may be required to review. Changes and corrections are easy and swiftly handled. ### 43. Fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** December 17, 2019 **What do you like best about Fullbay?** Web based, friendly staff, willingness to implement enhancements. **What do you dislike about Fullbay?** Worldpay credit card integration could be a tad better. **Recommendations to others considering Fullbay:** Great product. **What problems is Fullbay solving and how is that benefiting you?** Cash receipts auto-applied. Signatures from customers at SO creation. ### 44. Fullbay takes the work out of invoicing and keeps my shop on task. **Rating:** 4.5/5.0 stars **Reviewed by:** Teresa l. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2020 **What do you like best about Fullbay?** The site is easy to use and you can always reach them by phone when you have questions. **What do you dislike about Fullbay?** I cant think of anything, but you do need to keep up with their updates and improvements to the site. That will allow you to get the full benefit of the program. **What problems is Fullbay solving and how is that benefiting you?** there's no need to hire extra employees to help with invoicing and the parts department because its build into the system. ### 45. Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Kristen H. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2020 **What do you like best about Fullbay?** The ease of creating invoices from the service orders is so effortless. There is less double entry from our prior paper service orders. Our techs can add parts right to the service orders as they pull them off the shelf. Customer ordered parts are better tracked and we have a better PO system for receiving parts. Customer service/IT is great to deal with when troubles occur. Service techs spend less time writing up descriptions and getting paperwork done. **What do you dislike about Fullbay?** When integrating data to Quick-books and making corrections to invoices, payments and bills, edits/deletions have to be done in both programs separately and do not automatically change. **What problems is Fullbay solving and how is that benefiting you?** More of our inventory is accounted for when billing out projects and service orders. Many things often weren't billed out because we did all things through paper copies before Fullbay. The ease of adding parts to service orders on all sides, tech & service writer is simple and allows for better control of inventory and accounting that all parts got placed on the correct invoice. ### 46. Wish I Could Have Found it 5 Years Ago **Rating:** 5.0/5.0 stars **Reviewed by:** Chris N Pearl D. | Proprietor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2020 **What do you like best about Fullbay?** It is specifically for DIESEL shops and roadside service. It's not loaded up with a bunch of stuff that will never be used. VIN decoder works for tractors, trailers, straight trucks, and even chassis/containers. Customer service is ON POINT. I have yet to have an issue that was not FULLY resolved, usually on first contact. It is constantly being updated to accommodate user feedback and suggestions. I spend half the time I used to getting work orders and invoices out. The customer portal and vendor portals are excellent. Customers can view, print, and pay invoices as well as request service, which is sent directly to my phone. Vendors can receive parts orders, quote parts, and submit bills. Inventory was one of our biggest challenges, now we don't even think about it. **What do you dislike about Fullbay?** It is confusing at first, but once you go through the onboarding, it is a breeze to work with. I didn't find it sooner. **What problems is Fullbay solving and how is that benefiting you?** Inventory tracking, lost billable time, Time savers ### 47. A great program with lots of reports and analytics **Rating:** 5.0/5.0 stars **Reviewed by:** Tylor H. | Parts and Inventory Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Fullbay?** The vase amount of capabilities that this program has to offer. From inventory management, to flow of service orders, to customer payment options. The reports available looking at employee efficiency, parts margins, profitability and fleet reporting is awesome. **What do you dislike about Fullbay?** At time the amount fo data and options available can be overwhelming, but once understood, can be a treasure of data. **Recommendations to others considering Fullbay:** As with any implementation of new software, due your research, Fullbay offer a lot and has great customer service. The amount of data you can dump into it is unlimited, and is cloud based, so you can access it anywhere and works great on the phone. **What problems is Fullbay solving and how is that benefiting you?** Inventory and parts tracking has been hard to keep up with due to the size of our operation, but this has greatly helped create and track PO#s, all parts purchases, and has a great way to have customers pay their invoices online and can validate customer payments right in Fullbay. ### 48. Excellent Automotive Shop Management Software **Rating:** 5.0/5.0 stars **Reviewed by:** Ben B. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Fullbay?** As a Service Manager, I was having a difficult time collecting & reporting time. Since we have made the change to Fullbay, my collecting & reporting time has gone from 4 techs taking 3-4 days to 7 techs in a matter of minutes. The streamling & ease makes this particular part of my job so much easier. **What do you dislike about Fullbay?** The only real dislike at this point is that we have only been using this for about 2 years now. I wish we had this software available when we went into business in 2005. **Recommendations to others considering Fullbay:** Fullbay is a great software for any shop. It is very scalable. You can use this for 1-2 bay shop or a 10 bay shop. If you are going to compare this to any other software out there, ask each company to walk you through there strengths and weaknesses. You will find that Fullbay will excel in getting you team together and producing results for the customer efficiently & effectively. It is not just a parts look up replacement or just a labor guide replacement or just an accounting software replacement. This program takes all of the above, conveniently places them together so that you can manage a shop efficiently & effectively. **What problems is Fullbay solving and how is that benefiting you?** One huge problem we solved was communication. The real-time reporting for each department lets them know exactly what stage the Service Order is in. The customer even has a window to look at where is unit is they so choose. This may seam meanial, but when I can pick up my phone, ipad, laptop, or desktop (don't recommend pickup the last one) and see where a Service Order is in the process it makes it easy to keep it moving. So when communication is improved, effectiveness & efficiency are also improved. The days of running around the shop asking questions about what are you doing or waiting on are slim to none. ### 49. Fullbay is the way to go! **Rating:** 5.0/5.0 stars **Reviewed by:** Bobby M. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2020 **What do you like best about Fullbay?** I like the fact that it will tell you that if you miss a step and will make you correct it before you to the next step. **What do you dislike about Fullbay?** There is nothing to dislike! It is very friendly, the video's are very easy to understand and follow. I used a different system before this, I wish the dealership would of used this system. **Recommendations to others considering Fullbay:** Fullbay is the way to go if you are starting a business or what a to upgrade your system software to a much better and friendlier system. **What problems is Fullbay solving and how is that benefiting you?** We are solving problems like, no more missed mileage, it has a great place to let the tech know if the job is waiter, or needs to be done at a set time. Also great place to put notes for customer or tech to see the progress. ### 50. Diesel Repair Shop Software **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry F. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2021 **What do you like best about Fullbay?** The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping. **What do you dislike about Fullbay?** I cannot really find any drawbacks to using the Fullbay software. **What problems is Fullbay solving and how is that benefiting you?** Service order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping. ## Fullbay Discussions - [Would like to see parts returns done a different way.](https://www.g2.com/discussions/39542-would-like-to-see-parts-returns-done-a-different-way) - 1 comment, 1 upvote - [Best way to clean up old inventory part numbers that are not being used](https://www.g2.com/discussions/39460-best-way-to-clean-up-old-inventory-part-numbers-that-are-not-being-used) - 1 comment, 1 upvote - [What is the use of Fullbay?](https://www.g2.com/discussions/what-is-the-use-of-fullbay) - 1 comment - [View Fullbay pricing details and edition comparison](https://www.g2.com/products/fullbay/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-18+11%3A52%3A09+-0500&secure%5Bsession_id%5D=8f4417ef-2c94-48d4-94f8-0c7f3d050b43&secure%5Btoken%5D=02b45f723d94b7c2d97f9a144d286ecb53033c859daea0f395780d69823e807d&format=llm_user) ## Fullbay Integrations - [Intuit QuickBooks](https://www.g2.com/products/intuit-quickbooks/reviews) - [Motive](https://www.g2.com/products/motive-technologies/reviews) - [QuickBooks Desktop Enterprise](https://www.g2.com/products/quickbooks-desktop-enterprise/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) ## Fullbay Features **Reporting** - Expense reporting - Vehicle reporting - Service costs **Shop Management** - Estimates and Invoicing - Parts Purchasing - Inventory Management - Service Orders - Labor Tracking **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Task Alerts** - Maintenance alerts - Mileage reminders - Notifications **Technician Tools** - Preventative Maintenance and Inspections - Task Alerts - Labor Times and Wire Diagrams **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Planning** - Calendar - Maintenance priority - Scheduling **Customer Management** - Repair Updates - Customer Portal **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating **Work Orders** - Approval and Rejection - Automatic service records - Shop communication - Inspection ## Top Fullbay Alternatives - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Tekmetric](https://www.g2.com/products/tekmetric/reviews) - 4.9/5.0 (479 reviews) - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (728 reviews)