FastSpring Reviews & Product Details

I use FastSpring as my all-in-one global ecommerce and subscription management platform specifically for digital products and SaaS. I appreciate its ability to process international payments, manage recurring subscription billing, and handle global tax compliance like VAT, GST, and sales tax. Its automation of dunning and churn management reduces my workload, while fraud protection keeps transactions safe. The branded checkout pages offer a professional experience without needing extensive development. I love that it removes the complexity of cross-border payments and taxes, allowing me to focus on growing my business. FastSpring stands out with its global tax compliance feature, making international selling stress-free by handling VAT, GST, and sales tax rules automatically. The subscription lifecycle management is robust, effectively managing everything from recurring billing to renewal reminders, helping to reduce churn and save time. These features have been game-changers for my business, saving me time and reducing risk. Review collected by and hosted on G2.com.

I feel like the user interface and dashboard can be complex and outdated, which makes it hard for new users to learn. The onboarding and support documentation also isn't detailed or beginner-friendly enough, and there are some third-party integrations that could be more seamless. I wish customization for the checkout and customer portal had more flexibility since making more detailed design changes often needs technical help. Review collected by and hosted on G2.com.

I like FastSpring because it offers different payment methods, making online transactions flexible. It's secure, which is a big plus for me when handling payments. Also, I appreciate its simplicity, as it makes things easier to manage. Review collected by and hosted on G2.com.

Sometimes they decline my payment. Review collected by and hosted on G2.com.

I liked the fact that FastSpring only requires a percentage cut of sales and not an additional service fee, but as of 2023 that has now changed. They now required a $150 "Risk Assement Fee." And if you fail to pay it, your store will be shut down and all pending payments will be held for "90 days."

I also loved the complete control of order fulfillment. My previous e-Commerce platform allowed for zero customization of the order completion email. FastSpring however, allows for customization of the text only email as well as the HTML version and even Web page order completion so that the customer doesn't even have to go to their email. They can complete an order and download their order in the same window! Sad that the e-Commerce platform I'm switching to now will not have this.

They also fully cover VAT tax collection. Once again, my previous e-Commerce platform didn't cover VAT at all and they even assured me that VAT only mattered to sellers in the EU not buyers. This is incorrect. EU laws require e-Commerce sellers to charge VAT Tax on purchases of electronically delivered products for buyers based in the European Union. In the EU law before 2015, VAT was based on the location of the business, but it is now based on the location of the customer. So the fact that FastSpring abides with EU laws is great! And I have had many EU based happy customers thanks to FastSpring's VAT coverage!

And how can I forget? Unlimited storage! Unlimited storage meaning that you can host as many files total on your store. So you could have a store with 10TB of files total. Individual product file size limits are 5TB however. But I will never use that much myself.

Lastly, the ability to see your customer's IP address and how many times they have downloaded your product is an amazing feature! This helps me in particular when a customer tries to lie and say they never received or downloaded their order and they ask for a refund. FastSpring allows me to see how many times they've downloaded. On my previous e-Commerce platform, this was not possible. Review collected by and hosted on G2.com.

The sudden addition of a mandatory "Risk Assessment Fee." We are to pay by 29th or they threaten to shut down our store and keep all earnings for 90 days. Their notice of this fee was also short notice. In addition to this, they are now using AI as the judge of whether or not we can continue to use FastSpring even after we pay the $150 fee. The AI can improperly process your documents and the human support team will not help you. So not only will your store possibly be shut down despite having the proper documentation, but the support team will not help you leaving you at the mercy of the AI. Review collected by and hosted on G2.com.

Global infrastuture

Good custmer support

They solve problems

Numbers of payment modes

Offring discounts

Cool e commerce brand

Providing solutions over worldwide Review collected by and hosted on G2.com.

Pricing is little bit high

Limited customization options

Keep trying to reduce price

Bring more customization options

At te price section and more cutomization options Review collected by and hosted on G2.com.

I am selling products online for many years. I used 2-3 payment processors but I faced many troubles. One of my friends told me about FastSpring and now I can say that my decision was right. I have never faced any issue because their customer support is best. They always reply very fast. Thanks, FastSpring. Review collected by and hosted on G2.com.

There should be a woocommerce plugin that will help us a lot. Because a lot of sellers are using woocommerce and they want to integirate FastSpring with woocommerce. Review collected by and hosted on G2.com.

What I like best about FastSpring is how they have simplified the complexity of ecommerce for businesses who only want to know their own business and want to sell online. They have knowledgeable and helpful account managers and support staff and an outstanding team of designers/developers based on the quality and ease of use of the FastSpring platform. FastSpring is reactive to customer needs and regularly updates the platform to meet customer and legal requirements with minimal disruption to their users. Review collected by and hosted on G2.com.

It smacks of Stepford perhaps, but the only thing I dislike is that we didn't find them earlier. Review collected by and hosted on G2.com.

We are selling our software online through the store that FastSpring provides. We love the platform and the solution. But the dashboard usability could definitely use some improvements. It's getting there but slower than we'd all want. Review collected by and hosted on G2.com.

The UI of the their new dashboard. Maybe it's because we're used to the classic dashboard (which is still available) but they did move all of the options to the new dashboard that were available previously. This made our transition into the new dashboard very long and confusing. There are still some tasks that make me use both dashboard to get it done. Review collected by and hosted on G2.com.

First and foremost is the new and improved interface. It is also convenient that we can select a large number of currencies for payments and our clients are comfortable paying in local currencies rather than dollars. Taxes and the amount charged are clearly displayed. Review collected by and hosted on G2.com.

Sometimes problems arise when searching for a payment "by the last four digits of a bank card". It takes a very long time to load and often gives an error when searching. Also, work needs to be done on better protection against fraudulent payments. The protection is there now, but it is of an average level. Review collected by and hosted on G2.com.

I run a software business and I was recommended Fastspring by a friend who works in my same field. Fastspring is great, as a busy developer I needed a service for fast and reliable shopping experience for my customers. Fastspring delivers exactly this. Also, their customer service is top-notch, they helped me countless times when I needed to customize my storefront. Review collected by and hosted on G2.com.

Really nothing, I can't find any particular shortcoming Review collected by and hosted on G2.com.

The fact that the complexity of having to deal with multiple sales tax issues across worldwide sales is completely removed when using FastSpring is a significant advantage in itself, but there are many other benefits including, but not limited to the following;

The online help is excellent with clear guides showing how to implement any required scenario. For the few times that I have needed to contact technical support their knowledge, and response times, have been first-rate.

The flexible integration options between the product site and FastSpring. For example if a customer is logged into the product site when clicking on a purchase link, information can be passed to FastSpring and this information can be used during the license generation process when a purchase is made.

Numerous software licensing fulfillment options.

New products are simple to set up by duplicating an existing product with options to change product specific attributes.

When customers (usually sales tax exempt entities) have had questions about sales tax I have directed them to FastSpring customer support, and the feedback from those customers was that FastSpring’s response was excellent.

The ability to generate a custom quotation for a customer and then simply send the link to the customer so they can complete the purchase. Review collected by and hosted on G2.com.

A more modern and flexible visualization and reporting interface to view sales would be good, but this is a nice to have only as the existing tools are ok. Review collected by and hosted on G2.com.