Customerly Reviews & Product Details

Easy chatbox to integrate, simple to use for us and for our client. Review collected by and hosted on G2.com.

There are a few bugs in your product: missing notifications in mention, infinite skeletons in some settings page. I already reported 3 bugs, still waiting for a fix. During this period I receive new updates from your product and new features. I don't want a new IA feature, I only want the bugs to be fixed. Every time I tried to contact you, it takes around 3-5 days to have feedback. It's very long. Also, the responses were not good: I talk about a bug in notifications, I receive an explanation on how to enable notifications. Honestly for us, the main bug is the notifications issue. I do not receive any notification when someone mentions me in a ticket. It is very annoying and we lose a lot of time to contact our colleague. Review collected by and hosted on G2.com.

We were coming from a similar provider, although larger in size, and honestly one of the reasons why our company (AnyTech365) was looking for a new solution was the lack of transparency when it came to billing. We felt ignored while no one from the previous business bothered to address our inquiries, and the price kept going up and up. After some time searching, we found Customerly, where Luca was always willing to listen to us and even implement certain features so that Customerly could adapt 100% to our needs. For me, customer service is a 10, and a service that has nothing to envy from what other companies that have been in the market longer offer, along with a more than competitive price. Review collected by and hosted on G2.com.

In my case, every month I have to prepare a report on the surveys we conduct at Customerly, and well, the date format is not the easiest to use. You learn, no problem, but this definitely slows down my procedures a bit. Review collected by and hosted on G2.com.

We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) Review collected by and hosted on G2.com.

Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. Review collected by and hosted on G2.com.

I like the fact that it's very easy to setup and navigate. You can leave notes to discussions, group them by teams and users and also how easy it is to setup the knowledge base. Their reporting is nice and insightful, it gives you clear understanding of what your users are looking for and the pressure level of the support team. Review collected by and hosted on G2.com.

I would love a custom option for when operators aren't available and although it's a trend, I wouldn't rely on AI for user help. You can't beat a live person, even if they reply after a couple of hours. Review collected by and hosted on G2.com.

I have been using Customerly for the past few months, using it every day, and I can honestly say it has revolutionized the way I manage customer interactions. The platform is incredibly user-friendly, making it easy to set up and customize to fit our business needs.

Customerly’s support team is also top-notch. They are always quick to respond and provide solutions, ensuring everything runs smoothly. Overall, Customerly has been a fantastic addition to our customer support toolkit, and I highly recommend it to any business.

We came from Intercom since we moved to Customelywe wouldnt look back. Review collected by and hosted on G2.com.

would be good to have stats on how many people have read a popup post, how many converstions your Ai has handdled, may be there, but cant find it, Review collected by and hosted on G2.com.

The mobile app is simple and easy to use, and has improved a lot since the last update. Customerly allows us to intuitively create and send newsletters to our customers and create our product guides. Review collected by and hosted on G2.com.

Contact lists are a bit complicated to prepare because of the not very intuitive filters that one has to enter. Moreover, it is not possible to search for a contact name via the search bar directly within a list. Which would be very convenient to have instead. Review collected by and hosted on G2.com.

Aura AI Chatbot has been a transformative addition to our business operations. Its exceptional ability to handle high volumes of customer service inquiries has significantly reduced our team's workload. The platform's extensive customization options allowed us to tailor chatflows precisely to our needs, ensuring a seamless and personalized customer experience. Whenever we faced challenges, the support team was prompt and effective in providing solutions, demonstrating their commitment to our success. Aura AI Chatbot has not only enhanced our efficiency but also elevated our customer satisfaction levels. I highly recommend it to any business seeking to optimize their customer service operations. Review collected by and hosted on G2.com.

While my overall experience with the company has been positive, there’s always room for improvement in any organization. I believe continuous growth and adaptation are key, and I’m confident they are committed to refining their services even further. Review collected by and hosted on G2.com.

Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality.

The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents.

All of this at a fraction of the cost of Intercom. We’d never look back. Review collected by and hosted on G2.com.

The only thing missing is WhatsApp integration, but the team reassured us it’s coming soon. Review collected by and hosted on G2.com.

The advantage of Customerly is being able to have various features integrated into the usual platform. For our business, we use the support chat on our website, contact management and segmentation, and email sending. Moreover, it is possible to set up automations according to different criteria. Very simple and intuitive to use. Customer service responds promptly. Review collected by and hosted on G2.com.

If I have to find a flaw, the chats on the new app do not allow selecting and copying text (although it is possible to send a transcript on the fly). Review collected by and hosted on G2.com.

I like how it combines CRM and outbound emails with customer support chat and chatflow and popups. It is really easy for us to send notifications and updates to our customers with Customerly. Review collected by and hosted on G2.com.

Some of the stuff is still work in progress, but the software is developing rapidly and fixes and updates are coming up fast. Review collected by and hosted on G2.com.