# Customerly Reviews **Vendor:** Customerly **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.4/5.0 **Total Reviews:** 38 ## About Customerly Customerly is the first-in-class AI customer service platform designed to help businesses automate customer support, enhance engagement, and drive retention. Powered by advanced AI Agents, Customerly seamlessly switches from AI Assistant to Mission Mode, resolving customer inquiries instantly while intelligently escalating complex cases to human agents. Unlike traditional chatbots, Customerly is an AI-first solution that enables businesses to create fully customizable workflows, reducing response times and improving customer satisfaction. It also includes NPS & CSAT surveys, email marketing automation, and customer success tools, making it a comprehensive solution for SaaS companies looking to scale support operations efficiently. Join hundreds of leading SaaS companies using Customerly to automate interactions, boost engagement, and provide exceptional AI-powered customer service. 👉 Discover how AI can transform your customer support at www.customerly.io. ## Customerly Pros & Cons **What users like:** - Users appreciate the **excellent customer support** of Customerly, enhancing their experience with flexible and integrated solutions. (11 reviews) - Users rave about **automated support and user-friendly interface** of Customerly, boosting efficiency and reducing costs significantly. (8 reviews) - Users value the **automation capabilities** of Customerly, significantly improving support efficiency and saving time. (8 reviews) - Users find Customerly to be a **simple and effective tool** that enhances customer engagement and support capabilities. (7 reviews) - Users find **quick setup** effortless, enabling seamless navigation and efficient use of Customerly's powerful features. (7 reviews) - Automation (6 reviews) - Users appreciate the **ease of use** of Customerly, finding it intuitive for both setup and navigation. (6 reviews) - Efficiency (6 reviews) - Integrations (6 reviews) - Tools (5 reviews) **What users dislike:** - Users find the **pricing to be expensive** , coupled with limited integrations and occasional minor bugs. (4 reviews) - Users often find the **cost limitations** of Customerly challenging, citing pricey plans and limited integrations. (4 reviews) - Users find Customerly to be **expensive** with pricey plans, limited integrations, and occasional minor bugs. (4 reviews) - Users express concerns over **AI limitations** in providing effective support, preferring human interaction despite ongoing improvements. (3 reviews) - Users are frustrated with **notification bugs** and slow customer support, impacting their overall experience with Customerly. (3 reviews) - Limited AI Capabilities (3 reviews) - Limited Features (3 reviews) - Missing Features (3 reviews) - Users experience **poor customer support** with slow response times and inadequate solutions for urgent issues and reported bugs. (3 reviews) - Software Bugs (3 reviews) ## Customerly Reviews ### 1. Great integration with our product. Bad experience with your support. Bugs in notifications. **Rating:** 3.5/5.0 stars **Reviewed by:** Vincent I. | Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** Easy chatbox to integrate, simple to use for us and for our client. **What do you dislike about Customerly?** There are a few bugs in your product: missing notifications in mention , infinite skeletons in some settings page. I already reported 3 bugs, still waiting for a fix. During this period I receive new updates from your product and new features. I don't want a new IA feature, I only want the bugs to be fixed. Every times I tried to contact you, it takes around 3-5 days to have a feedback. It's very long. Also the response were not good: I talk about a bug in notifications, I receive an explanation how to enable notifications. Honestly for us, the main bug is the notifications issue. I do not receive any notification when someone mention me in a ticket. It is very annoying and we lose a lot of times to contact our colleague. **What problems is Customerly solving and how is that benefiting you?** Replacing Intercom with a EU solution. ### 2. Agile, intuitive solution with impeccable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Francisco D. | Social Media manager & e-Reputation assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Customerly?** We were coming from a similar provider, although larger in size, and honestly one of the reasons why our company (AnyTech365) was looking for a new solution was the lack of transparency when it came to billing. We felt ignored while no one from the previous business bothered to address our inquiries, and the price kept going up and up. After some time searching, we found Customerly, where Luca was always willing to listen to us and even implement certain features so that Customerly could adapt 100% to our needs. For me, customer service is a 10, and a service that has nothing to envy from what other companies that have been in the market longer offer, along with a more than competitive price. **What do you dislike about Customerly?** In my case, every month I have to prepare a report on the surveys we conduct at Customerly, and well, the date format is not the easiest to use. You learn, no problem, but this definitely slows down my procedures a bit. **What problems is Customerly solving and how is that benefiting you?** So far, I haven't found any problem with Customerly. ### 3. It changed our way to support clients **Rating:** 4.5/5.0 stars **Reviewed by:** Alberto C. | Business Developer / Innovation Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Customerly?** We greatly appreciate Customerly for the ease with which we can manage customer relations and, at the same time, communication among colleagues in the background. The functionality of having everything channeled into a single tool is also excellent (for now only chatbot and email, but we look forward to updates!) **What do you dislike about Customerly?** Currently, the AI (Aura) is giving us some headaches because we are not managing to train it as we would like. However, we are confident that we will succeed shortly, with the valuable support of Luca and the Customerly Team (always punctual in their responses and assistance). The new mobile app has just been released and is a good step forward compared to before: there is still something to improve, but, also on this front, we remain confident. **What problems is Customerly solving and how is that benefiting you?** Customerly has made our customer support more effective. The ability to exchange information between colleagues without having to use other channels is fantastic. Previously, we had to bounce support requests back and forth using various channels, leading to inevitable dispersion of information and reduced effectiveness. ### 4. A great app that grew a lot during the years **Rating:** 4.5/5.0 stars **Reviewed by:** Andrei M. | Head of Support, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Customerly?** I like the fact that it's very easy to setup and navigate. You can leave notes to discussions, group them by teams and users and also how easy it is to setup the knowledge base.Their reporting is nice and insightful, it gives you clear understanding of what your users are looking for and the pressure level of the support team. **What do you dislike about Customerly?** I would love a custom option for when operators aren't available and although it's a trend, I wouldn't relly on AI for user help. You can't beat a live person, even if they reply after a couple of hours. **What problems is Customerly solving and how is that benefiting you?** It allows us to create a Knowledge base for our users to use and learn more about our app. We use it for marketing to send our users notifications and emails that would benefit them. And we use it for customer support for live chats. ### 5. Better than Intercom **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie W. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** I have been using Customerly for the past few months, using it every day, and I can honestly say it has revolutionized the way I manage customer interactions. The platform is incredibly user-friendly, making it easy to set up and customize to fit our business needs. Customerly’s support team is also top-notch. They are always quick to respond and provide solutions, ensuring everything runs smoothly. Overall, Customerly has been a fantastic addition to our customer support toolkit, and I highly recommend it to any business. We came from Intercom since we moved to Customelywe wouldnt look back. **What do you dislike about Customerly?** would be good to have stats on how many people have read a popup post, how many converstions your Ai has handdled, may be there, but cant find it, **What problems is Customerly solving and how is that benefiting you?** The live chat and automation features allow us to engage with customers in real time, we have only just started to use the Ai, but it looks promising. Customerly saves us valuable time and enables us to focus on delivering a better customer experience ### 6. Trustworthy app for small and medium-sized enterprises **Rating:** 4.5/5.0 stars **Reviewed by:** Lucia B. | Customer Success Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Customerly?** The mobile app is simple and easy to use, and has improved a lot since the last update. Customerly allows us to intuitively create and send newsletters to our customers and create our product guides. **What do you dislike about Customerly?** Contact lists are a bit complicated to prepare because of the not very intuitive filters that one has to enter. Moreover, it is not possible to search for a contact name via the search bar directly within a list. Which would be very convenient to have instead. **What problems is Customerly solving and how is that benefiting you?** Customerly allows me to be notified of a user requiring support and thus respond quickly. In addition, it facilitates the creation of emails for customer communications and sending them out using customised lists. ### 7. Outstanding Service and Exceptional Quality! **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas B. | Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Customerly?** Aura AI Chatbot has been a transformative addition to our business operations. Its exceptional ability to handle high volumes of customer service inquiries has significantly reduced our team's workload. The platform's extensive customization options allowed us to tailor chatflows precisely to our needs, ensuring a seamless and personalized customer experience. Whenever we faced challenges, the support team was prompt and effective in providing solutions, demonstrating their commitment to our success. Aura AI Chatbot has not only enhanced our efficiency but also elevated our customer satisfaction levels. I highly recommend it to any business seeking to optimize their customer service operations. **What do you dislike about Customerly?** While my overall experience with the company has been positive, there’s always room for improvement in any organization. I believe continuous growth and adaptation are key, and I’m confident they are committed to refining their services even further. **What problems is Customerly solving and how is that benefiting you?** Customerly helps manage high customer service loads with AI chatbots, provides customizable chatflows to match business needs, and optimizes resources by automating routine tasks. This improves efficiency and enhances customer satisfaction. ### 8. Game-Changer for AI-Powered Customer Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Customerly?** Switching to Customerly was a game-changer for us. We were struggling to keep up with support requests, but with Aura AI, we’ve automated 68% of them—without sacrificing quality. The real magic? Aura Companion. Our team now saves 50% of their time using the AI expansion feature, turning quick inputs into full responses in seconds. And the results speak for themselves—CSAT jumped by 25%, with AI outperforming even our human agents. All of this at a fraction of the cost of Intercom. We’d never look back. **What do you dislike about Customerly?** The only thing missing is WhatsApp integration, but the team reassured us it’s coming soon. **What problems is Customerly solving and how is that benefiting you?** Customerly is solving our biggest challenge: scaling customer support without increasing costs. With Aura AI, we’ve automated 68% of support requests, cutting response times and reducing the workload on our team. The Aura Companion helps agents craft replies 50% faster, and the Advanced Missions + REST API ensure smooth automation for complex tickets. The result? Higher CSAT (+25%), faster resolutions, and massive time savings—all at a fraction of the cost compared to our previous solution (Intercom). Customerly is making AI-powered support actually work. ### 9. All features in a single CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Az. Agricola M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Customerly?** The advantage of Customerly is being able to have various features integrated into the usual platform. For our business, we use the support chat on our website, contact management and segmentation, and email sending. Moreover, it is possible to set up automations according to different criteria. Very simple and intuitive to use. Customer service responds promptly. **What do you dislike about Customerly?** If I have to find a flaw, the chats on the new app do not allow selecting and copying text (although it is possible to send a transcript on the fly). **What problems is Customerly solving and how is that benefiting you?** With Customerly, I can manage my relationships with clients and contacts on a single platform. ### 10. Flexible multi-use software with affordable pricing **Rating:** 4.5/5.0 stars **Reviewed by:** Teemu K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Customerly?** I like how it combines CRM and outbound emails with customer support chat and chatflow and popups. It is really easy for us to send notifications and updates to our customers with Customerly. **What do you dislike about Customerly?** Some of the stuff is still work in progress, but the software is developing rapidly and fixes and updates are coming up fast. **What problems is Customerly solving and how is that benefiting you?** Customerly is our number one customer front and we are using it for customer support as well as marketing and informing our customers ### 11. A Tool with Outstanding Integrated Responses **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** Customerly is a solid customer support tool, especially when it comes to its integrated knowledge base. The automated responses work well, making it easier to handle common customer questions efficiently. While the platform is user-friendly, it doesn’t stand out much beyond this key feature. It’s a good option for those who need a reliable FAQ and response system. **What do you dislike about Customerly?** he live support response time is often too slow, which can be frustrating when urgent help is needed. It’s useful for self-service solutions, but if fast human support is a priority, it might not be the best choice. **What problems is Customerly solving and how is that benefiting you?** Customerly mainly helps us with its online manual, which is well-organized into sections. ### 12. Excellent platform and chat to interact with potential clients **Rating:** 4.5/5.0 stars **Reviewed by:** Julio César L. | Consultor Asociado en gestión estrategica de Recursos Humanos, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Customerly?** Platform, its access and the design of its chat **What do you dislike about Customerly?** Perhaps I should have more tutorial videos to make the most of the tool. **What problems is Customerly solving and how is that benefiting you?** interaction with potential clients ### 13. Good value for the price **Rating:** 4.5/5.0 stars **Reviewed by:** Laurentiu B. | Chief Marketing Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 03, 2025 **What do you like best about Customerly?** We left Intercom due to its absurd price increase. Customerly was the best solution, offering similar features at a much more affordable price. **What do you dislike about Customerly?** There are a few features we're using that require more polishing. **What problems is Customerly solving and how is that benefiting you?** Customerly helps us with onboarding and staying in touch with our customers. The drip email campaign is one of the most useful features, as it saves me a lot of time. ### 14. Easy and complete **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** With this platform, we have halved the support requests from our customers thanks to the Help Center feature, created a single support channel for our cloud platform, and automated the contact workflows. **What do you dislike about Customerly?** The Help Center could improve in some aspects, such as navigating articles with a sidebar menu and introducing other possibilities for organizing content. **What problems is Customerly solving and how is that benefiting you?** With this platform, we have halved the support requests from our customers. ### 15. An interesting alternative to Intercom. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** Customerly provides an excellent customer service platform that helps businesses engage with their users in a seamless and personalized way. Their live chat, email automation, and CRM tools make customer interactions smooth and efficient. Plus, their commitment to user experience and continuous innovation truly sets them apart. If you're looking for a way to improve customer support and build stronger relationships, Customerly is a fantastic choice! **What do you dislike about Customerly?** Pricey plans, limited integrations, minor bugs. **What problems is Customerly solving and how is that benefiting you?** Ease of live chat. ### 16. Customerly has been a great tool in managing client and customer message between different staffs. **Rating:** 5.0/5.0 stars **Reviewed by:** Sukky D. | Operational Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2025 **What do you like best about Customerly?** Ability to assign messages for different staffs **What do you dislike about Customerly?** Iability to correct or delete already sent message **What problems is Customerly solving and how is that benefiting you?** Ability for clients and customers to message us from our website or ads and ease of communication ### 17. Good experience for my company **Rating:** 4.0/5.0 stars **Reviewed by:** Serena C. | marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** A good tool to manage our requests from website **What do you dislike about Customerly?** There are more packages available, to have more features you need to pay a little more than basic subscription **What problems is Customerly solving and how is that benefiting you?** First contact with site visitor ### 18. This platform is easy to use and keeps things organized. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2025 **What do you like best about Customerly?** I especially like the ability to add notes to incoming conversations, so the team always has the latest updates. It does a great job of keeping everyone on the same page without the usual hassle. **What do you dislike about Customerly?** I’ve noticed that notifications for incoming messages can sometimes be delayed. **What problems is Customerly solving and how is that benefiting you?** Customerly makes it easier to manage customer communication ### 19. Nice support tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 21, 2025 **What do you like best about Customerly?** It is a simple tool to use. Has everything that a customer needs: live chat, newsletter, help center. **What do you dislike about Customerly?** Somentimes customer suppor and the pricing **What problems is Customerly solving and how is that benefiting you?** Customerly is a platform that helps businesses engage with their customers through live chat, email, and surveys. It offers a range of features ### 20. A complete and flexible software that can always adapt to our needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** I like the flexibility of Customerly that allows us to adapt the process of our customer service at every change! **What do you dislike about Customerly?** At the moment, we haven't found anything to dislike about Customerly **What problems is Customerly solving and how is that benefiting you?** Our support process has been simplified by Customerly. Before Customerly, we used to support our clients by phone and email, which was a waste of time. The increasing number of customers required us to find a solution to simplify access to our support and reduce the time spent on customer service. Customerly was a game changer! ### 21. A bit better than others **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Customerly?** The translator is veryusefull tool...... **What do you dislike about Customerly?** Pricey plans, limited integrations, minor bugs. **What problems is Customerly solving and how is that benefiting you?** Being able to help customers with out them call ### 22. Dishonest CEO - DO NOT TRUST Luca Micheli or anything his company promises. **Rating:** 0.0/5.0 stars **Reviewed by:** Rudy L. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about Customerly?** It was great initially until the CEO Luca Micheli decided to lie and cheat his way out of his commitments. **What do you dislike about Customerly?** I bought a lifetime deal from Appsumo - took the highest possible deal because I loved the potential of the product. I then tried to change what website the chat program worked on and found that this was the way Luca would cancel my account without any way for me to reverse the decision or recover from it. No refund or alternative login or options were offered. Just rude and pathetic replies from Luca himself saying he couldn't figure out how to fix the problem and he was not prepared to restore anything - so basically tough luck and goodbye. **What problems is Customerly solving and how is that benefiting you?** lots of hope and no benefits were realised. ### 23. Great Value, simple to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Bodhi H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2021 **What do you like best about Customerly?** Customerly is simple to use and is great value for money, and the Free plan is a fantastic way to get started with customer service, and easy to scale up with some of their more advanced features. **What do you dislike about Customerly?** The UI is a little Bubbly, but with an amazing new UI design on the way, im not stressed about it! **What problems is Customerly solving and how is that benefiting you?** i build business facing intergrations for services and provide a management interface through a website as well as provide standalone internal tools/sites for businesses. i used customerly to provide customer support to all of these sites. allowing me to quickly respond to problems, and enquires on both my management site, and customers internal sites. they also provide a mobile app for on the go communication! ### 24. Not the easiest and performing tool for live chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2022 **What do you like best about Customerly?** The fact that you can trace the customer: browser, location etc **What do you dislike about Customerly?** Difficulty to manage multiple chats. There is not a ticket integrated system to manage offline customer service, so if you only need live chat it's ok. **What problems is Customerly solving and how is that benefiting you?** We stopped using Customerly because it was not integrated with a ticketing system ### 25. Feature rich and great support - all for a very reasonable cost **Rating:** 4.5/5.0 stars **Reviewed by:** Martin B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Customerly?** I love how much you get, its great value for money Features that are premium on other platforms, like workflows, automations - these are rolled in Support also are very responsive and helpful **What do you dislike about Customerly?** Some beta type glitches but nothing to be a deal breaker **Recommendations to others considering Customerly:** Ask for support and check the good help content **What problems is Customerly solving and how is that benefiting you?** We are a business software service - customer service and responsiveness is critical for us. Customerly helps us to do a good job ### 26. One of the best and for everyone. **Rating:** 5.0/5.0 stars **Reviewed by:** Harsh M. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Customerly?** - Has a free tier which is useful for companies that isn't generating any revenue yet. - The free tier has almost all the features that a small company would require. - Pro version has more exciting features. **What do you dislike about Customerly?** - Has a significant effect on site speed ranking websites like Google PageSpeed Insights (https://alias.live/aUL19t ) which is now a website ranking factor. **What problems is Customerly solving and how is that benefiting you?** - Live chat is awesome. - Sends an email when the customer is offline. - Has a video call option. ### 27. Easy Customer service one stop shop **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2021 **What do you like best about Customerly?** Easy to use interface from both the owner and customer perspective. **What do you dislike about Customerly?** The automated chat feature. It can be a little daunting or frustrating at times. **What problems is Customerly solving and how is that benefiting you?** Having the live chat feature and stand alone help desk has helped us streamline customer issues and made attention to those issues resolve faster. ### 28. Improve Business Sales Using Email Marketing And Live Chat Support For Customers **Rating:** 5.0/5.0 stars **Reviewed by:** Poornima J. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 05, 2020 **What do you like best about Customerly?** Customerly provide affordable software for business. We can used live chat support software for our buying customer to solve their problems and filled up customer feed back for our services after the service. It is good way to solve our customer services and improve communication between customers. Customerly gives advance email option to create a beautiful email for customer in few minutes. We can choose pre develop responsive email templates to sending emails about services and product information. Customer support team of Customerly is professional to solve software issues. **What do you dislike about Customerly?** No issue in using Customerly software for business website. Customerly software is secure for business and we can integrate with out website development team. It is fast and good for business. **Recommendations to others considering Customerly:** Now a days every one want to grow their business digitally but with out customer satisfaction it is not possible. We advise you to use Customerly software live chat and marketing funnel to improve business productivity. Customer will buy again if he will get solution on time. **What problems is Customerly solving and how is that benefiting you?** Live chat support software is really good for business, We can set it with our website easily in the bottom of website. We can also change format and color for this according to website design. By the use of Customerly live chat support software customer can create a query with out wasting time before purchase and we can easily guide customer to sell our product. We can easily integrate with WordPress and other CMS web development tools to generate business leads. We can easily manage our business easily and improve sale day by day. ### 29. Conducting Successful Surveys with Customerly **Rating:** 5.0/5.0 stars **Reviewed by:** Esther R. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2020 **What do you like best about Customerly?** Customerly is a procedural application, which is extremely elaborate in conducting surveys. Furthermore, Customerly increases the authenticity of the results that we have. **What do you dislike about Customerly?** Customerly requires a well improved live chat box, and with this, I am certain most of the challenges facing customers will have solutions that are ending. **Recommendations to others considering Customerly:** We never give up on the information collection since we have Customerly and it is the maximum application to look for. **What problems is Customerly solving and how is that benefiting you?** Email marketing is a feature that came with Customerly, and this allows every person linked with our company to share files and information. Surveys are also conducted with Customerly and therefore, the application is a source of primary information. ### 30. Great integration for engaging customers with your website **Rating:** 4.5/5.0 stars **Reviewed by:** Edoardo C. | Mr, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2020 **What do you like best about Customerly?** The customer profile is certainly on the top marks for taking notes about the customer and return customers, but setting it up on any website it's just great. Very simple to use and a great tool to get the conversation going with customers **What do you dislike about Customerly?** Very few dislikes here, maybe one feature they could improve is on creating advanced automatic responses. **Recommendations to others considering Customerly:** It's a great tool, go for it! **What problems is Customerly solving and how is that benefiting you?** Generating a dialog with customers easily as they don't have through emailing, completing forms or calling ### 31. Solid platform with great features **Rating:** 4.5/5.0 stars **Reviewed by:** Chuck A. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2019 **What do you like best about Customerly?** I like the way Customerly integrates the web chat, email campaigns and surveys into one tool. Installation was easy and painless - both for setting up the web chat and importing the contacts list. **What do you dislike about Customerly?** I wish the web chat had some bot-like auto-answering capabilities in addition to the live chat feature. Currently, I can only receive messages and auto-assign them to a specific agent. I would like to be able to send some auto-responses based on keywords while still maintaining the personal response ability. (I have other tools that will do the auto-response, but they don't handle the live chat as well as Customerly.) **Recommendations to others considering Customerly:** If you only need a help desk ticketing system, Customerly may be more than you need. But if you also need the email campaigns and surveys, definitely give it a try. **What problems is Customerly solving and how is that benefiting you?** I am providing better customer service by including the web chat on every page. For a small business, being able to offer web chat on our website (and respond from my mobile phone) shows potential customers that we are serious about customer service. ### 32. Good for building customer relations **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Customerly?** It is cheap compared to other options Its easy to use complete with all features Easy integration and intuitive UI The template builder is highly customizable which helps in delivering appropriate messages Support of surveys to specific users which can help in getting feedback or complains **What do you dislike about Customerly?** The survey builder is quite okay,but could do with a little improvement You can not show survey to all your visitors The customer support also needs improvement, not quick enough The chat icon is fixed and you can not change it with your own branding **Recommendations to others considering Customerly:** It is a good email marketing tool. The pros outweigh the cons **What problems is Customerly solving and how is that benefiting you?** It helps to acquire,automate and retain customers which helps in business growth You can use it for email marketing to generate new leads You can create and automate sales funnels Building of trust and relationship with your customers ### 33. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth H. | Founder/CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2019 **What do you like best about Customerly?** The app sends me notifications, easy to use both online and in the app, can see the page someone last visited, picks up email address and when offline can be emailed, options for feedback and survey forms, easy to communicate with support **What do you dislike about Customerly?** Nothing so far, I've only used the app for a month and it's all worked perfectly **Recommendations to others considering Customerly:** They listen to customers and as a new and innovative company, they're making changes and heading in the right direction. **What problems is Customerly solving and how is that benefiting you?** I have a membership and wanted my members to have access to me directly if they had questions. The Customerly interface is easy to use and what I like best is they have an app. This makes life so much easier in a mobile world. ### 34. Live visit with other cool functionalities and reconciliations. **Rating:** 5.0/5.0 stars **Reviewed by:** Cosmin P. | mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Customerly?** What I adore about Customerly is that it has 3 distinct modules: live chat, pamphlet/email mechanization and review spring up. I just utilize the two first thus far it's been extraordinary. The live chat gadget looks smooth and works fine and dandy and I'm now making some email arrangements to computerize pamphlets and pipes for individuals who buy in through my site. **What do you dislike about Customerly?** The main thing I don't care for is that individuals don't present their subtleties specifically to Customerly, so I need to import messages occasionally, yet it is anything but a major ordeal. **What problems is Customerly solving and how is that benefiting you?** So far it's been incredible. The live chat brings about the ideal result and the email robotization module is very simple to continue ahead with. ### 35. Decent one with lots of chance to grow big. **Rating:** 3.0/5.0 stars **Reviewed by:** Anvesh G. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Customerly?** The combination of chat, emails, CRM, marketing & surveys with NPM score. Single sign on portal for all the mentioned tools which can be helpful for any startup company. **What do you dislike about Customerly?** It's sometimes little buggy & need to check twice to get some options to work. Their chat icon is fixed and can't change it with our own branding. **Recommendations to others considering Customerly:** Better to concentrate more on each and every feature we already have in customerly and make them best. Integrate it with more common tools. Try to be bug-free and offer a way to change the branding chat icon. **What problems is Customerly solving and how is that benefiting you?** CRM, Chat, Email Marketing & Surveys. ### 36. Customerly - Application **Rating:** 5.0/5.0 stars **Reviewed by:** Arghya G. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2019 **What do you like best about Customerly?** Customerly application is very useful application to create live chats. Manage relationship with the client by interacting. The application is very user friendly and very effective. **What do you dislike about Customerly?** Till now i have not faced any problem in this application. **Recommendations to others considering Customerly:** I will recommend to my team members and my clients. **What problems is Customerly solving and how is that benefiting you?** I can easily interact with my clients and team members. ### 37. Customerly from application sumo. **Rating:** 5.0/5.0 stars **Reviewed by:** Nelu C. | mr, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2019 **What do you like best about Customerly?** I got the application sumo bargain. I preferred the visit it's so natural. I mean in 10 minutes you can have it on your site. I didn't utilize the email parcel. **What do you dislike about Customerly?** When I would go to google chrome to login it would reliably fail and invigorate at regular intervals. Mozilla worked and it appears as this never got fixed. **What problems is Customerly solving and how is that benefiting you?** I accept can be a long haul arrangement. I think other email programs are further developed, however customerly makes things less demanding. ### 38. Very innovative email marketing tool. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Customerly?** I am highly impressed by its integration of multiple marketing tools into one.It has instant chat tool which can be integrated with your website. It has email marketing functionality with automation feature. Over and above of that it has customer survey feature also. That's very innovative and incredible. **What do you dislike about Customerly?** In email marketing feature it has drag and drop editing tool but that tool doesn't have advance features. It has very limited functionality to edit a design. I was disappointed by the unavailability of UNDO feature in drag and drop. **Recommendations to others considering Customerly:** I am just trying this tool as of now. So I can't say anything strongly. I will definitely add my views after experiencing all its features. But In first impression I liked its innovation to integrate tools which are necessary for customer engagement. **What problems is Customerly solving and how is that benefiting you?** Currently I am using it for email marketing. And it helps me to generate quality leads. In coming days I am planning to integrate its LIVE CHAT tool into my website. Let's see how it helps me. ## Customerly Discussions - [What is Customerly used for?](https://www.g2.com/discussions/what-is-customerly-used-for) - 1 comment - [View Customerly pricing details and edition comparison](https://www.g2.com/products/customerly/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-04+09%3A36%3A39+-0500&secure%5Bsession_id%5D=a63c53cd-2a03-41ea-b0df-79c9a1db0b75&secure%5Btoken%5D=f027ae7b2856ed2e497ef77e453e0ac67af87cac6512a59f2f129bb631353a32&format=llm_user) ## Customerly Features **Email Marketing** - Email and Mobile Preview - Manage Email Lists - High-Volume Sending - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses - Multi-user Account - Surveys **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Templates** - Text and Themes - Stock Images - Proofing - Mobile Responsive **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Conversational Platform** - Personalization - Omnichannel - Contextual Engagement - Proactive Engagement **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Edit** - Pre-Made - Build - HTML **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support - Multilingual Surveys **Support Automation** - Intelligent Routing - Seamless Escalation - Transcripts - Self-Serve Support **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Logistics** - Analytics - Issues - Integrations - Shareable Link **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions **Learning** - User Interaction Learning - Error Learning **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Generative AI** - AI Text Generation - AI Text Summarization **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making **Reporting & Analytics** - Basic Reporting **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - Email Template Builder** - Autonomous Task Execution - Cross-system Integration **Agentic AI - AI Chatbots** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Email Marketing** - Autonomous Task Execution - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Cross-system Integration **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - CRM Integration - Social Media Integration - E-Commerce Integration **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top Customerly Alternatives - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,693 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,843 reviews) - [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) - 4.4/5.0 (467 reviews)