Condens Reviews & Product Details

My team moved to Condens from a competitor because the platform aligned so much better with our established workflow. The ability to store all our research documents, end-to-end, in one platform has been great. The platform and its features are very user-friendly. Condens was one of our first research tools to roll out AI features and functionality and they've continued to innovate and improve in this space. My team has also enjoyed using the Slack/Condens integration, which allows our organization to interact with our data and insights within Slack. We've always had a great experience with support, the pricing model works well for my team's budget, and the tool has been reliable over the past 4 or so years we've been using it. I would recommend Condens to other research teams! Review collected by and hosted on G2.com.

The one feature we've been a little disappointed with is the Slack integration. We've found that if our internal stakeholders don't phrase their prompts just right, the response the Condens bot provides isn't very helpful. The answers can be long and cumbersome to navigate. We have to monitor all interactions with the bot to make sure it's providing helpful information and researcher intervention isn't required to help our stakeholders. Review collected by and hosted on G2.com.

The Condens AI makes it possible to see where AI takes the data from and this makes you being in control at all times as you can delete and edit certain parts. The base AI analysis is really good too especially for open questions in unmoderated tests.

Extremely helpful is the option to put all your analysis in a Condens report so you don't have to create pixel perfect PowerPoint slides anymore. We switched recently to this approach and our clients love it.

Also the translation to almost any language for unmoderated usability video tests we do frequently helps us capture a broader range of user feedback, which also gets more accurate as users can simply express themselves in their native language (e.g. Japanese to English/German). Subtitles included so you know exactly what they said at which point of the user journey. Review collected by and hosted on G2.com.

The report artifact could be more customizable, for example in terms of the report’s width, and the PDF export could use more flexibility as well. Overall, there are occasional loading issues. Review collected by and hosted on G2.com.

You can tell Condens is built by people who really care about user experience. It's intuitive to use with a good depth of features which is regularly being improved. I particularly appreciate the new AI features which have made synthesis easier, and integrations with platforms like google and slack. It's also very speedy! Review collected by and hosted on G2.com.

It is quite expensive, and as our team grows it's becoming prohibitive. I would also love to see an integration with lookback, more customisation of the layout of the magazine, and more of a chat-style AI integration in the magazine where stakeholders can ask questions rather than just search. Review collected by and hosted on G2.com.

We chose Condens over others because while it has robust qualitative analysis tools, it also has a fairly simple, intuitive, approachable interface (which is great for easing onboarding for non-researchers).

I also really appreciate their thoughtful approach to weaving in AI for modest efficiency gains while ensuring human control & judgment is still front and center, compared to many other tools I've seen that really force it and roll out AI in clunky, ineffective ways that overpromise or show they don't have a deep grasp on when/where AI is truly appropriate in research. Review collected by and hosted on G2.com.

Price hikes seemed aggressive the first couple renewals we had, which was tough because we have a tight budget, but this might be changing (in our most recent renewal, they were very reasonable and open to negotiating down to a much more modest increase).

Should note we have the fewest possible seats (10), which has been workable with swapping people in & out as needs across the team fluctuate, but as I work on improving research enablement, this might become an issue for us. Review collected by and hosted on G2.com.

I really appreciate the customer support team at Condens--they are very friendly, and it's easy to chat with them and get help with your questions. I also appreciate that the product is easy to use, and they are very mindful with their approach to AI. Review collected by and hosted on G2.com.

There aren't any downsides to Condens; it's fast and easy to use, and I appreciate that I can still do my human inputs and analysis vs. having the AI do it for me. Review collected by and hosted on G2.com.

What would normally take hours of manual work feels far more structured and efficient in Condens. I really like how simple it is to tag data, build themes, collaborate with colleagues, and maintain a clear link between evidence and insights. Having everything organized in one place makes it easier to spot patterns, stay on top of the analysis, and tell compelling research stories. Review collected by and hosted on G2.com.

The AI-powered features are helpful but still require human judgment to make sure all is accurate. Review collected by and hosted on G2.com.

I really enjoy the Condens Bookmarking function and believe it has made great strides in incorporating AI within the tool. I also enjoy the regularly hosted webinars by Condens - they discuss interesting topics. Review collected by and hosted on G2.com.

To have an insights repository across all my research projects that I can easily sift through and that extends with each research, I still manually fill an Excel spreadsheet because that actually works faster for me. Review collected by and hosted on G2.com.

I love using Condens as it helps me manage and organize large amounts of data, including video and audio recordings, and transcribing. It's perfect for highlighting and tagging my findings. As a designer researcher, I appreciate the balance between power and simplicity, and that it's intuitive and easy to use without compromising on smart features. It's well designed by people who truly understand user needs. The customer service is outstanding—super friendly, human, and deeply supportive! Switching from Dovetail to Condens has been great because it's not only easy to set up but also offers the features I need at a price I can afford as a freelancer. Review collected by and hosted on G2.com.

The AI feature should be integrated into smaller plans. As an independent user, I cannot afford the business plan. A freelancer or single entrepreneur could benefit from a 'customized' plan somehow. Also, it would be super helpful to update highlighted quotes to make them more impactful, like changing words or shortening sentences. Review collected by and hosted on G2.com.

Tagging and analyzing qualitative data used to be the part of research I dreaded most. Condens makes it manageable. The way you can tag across sessions and start to see themes emerge is genuinely useful. Review collected by and hosted on G2.com.

The smart tagging is a good start, but the AI analysis and synthesis side still needs work. I'd love to see it go further - like actually helping you draw conclusions from your data, not just organize it. Review collected by and hosted on G2.com.

Centralized platform where you can do the analysis efficiently and create an interactive final report to share. Review collected by and hosted on G2.com.

Sometimes AI features are not very reliable. Always need to do data splitting/cleaning before using an AI feature. Review collected by and hosted on G2.com.