--- title: 8x8 Communication APIs Reviews meta\_title: '8x8 Communication APIs Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how 8x8 Communication APIs works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 7 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Development url: https://www.g2.com/categories/development --- ### 8x8 Communication APIs Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **high-quality voice APIs** and robust omnichannel messaging, significantly enhancing customer engagement with 8x8 Communication APIs. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457651&qs=pros-and-cons#reviews) Users praise the **high-quality, secure voice APIs** of 8x8 Communication APIs, improving customer engagement significantly. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457623&qs=pros-and-cons#reviews) Users value the **call quality and uptime** of 8x8 Communication APIs, appreciating the ability to customize settings. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1993608&qs=pros-and-cons#reviews) Users value the **high-quality communication** offered by 8x8 Communication APIs, boosting customer engagement through reliable messaging. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457550&qs=pros-and-cons#reviews) Users value the **high-quality voice APIs and robust omnichannel messaging** that significantly enhance customer engagement. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457716&qs=pros-and-cons#reviews) Users experience frequent **call issues** like drops and latency, compounded by difficult setup and poor support. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457605&qs=pros-and-cons#reviews) Users often face **connection issues** with call drops and latency, making the experience frustrating and difficult to navigate. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1247785&qs=pros-and-cons#reviews) Users experience **connectivity issues** like call drops and latency, along with difficult setup and inadequate customer support. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1247769&qs=pros-and-cons#reviews) Users report a **difficult setup** process that hinders their ability to effectively use the 8x8 Communication APIs. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457562&qs=pros-and-cons#reviews) Users often face a **steep learning curve** due to difficult setup and poor customer support affecting overall experience. [(1 mentions)](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457671&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of 8x8 Communication APIs ##### 1. API Development Users value the **high-quality voice APIs** and robust omnichannel messaging, significantly enhancing customer engagement with 8x8 Communication APIs. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457651&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you like about 8x8 Communication APIs? High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. ##### 2. API Quality Users praise the **high-quality, secure voice APIs** of 8x8 Communication APIs, improving customer engagement significantly. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457623&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you like about 8x8 Communication APIs? High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. ##### 3. Call Quality Users value the **call quality and uptime** of 8x8 Communication APIs, appreciating the ability to customize settings. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1993608&qs=pros-and-cons#reviews) See Related User Reviews ![Sanjeev S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjeev S.") SS Sanjeev S. Small-Business (50 or fewer emp.) 5.0/5 "Excellent Product with all the required communication features" What do you like about 8x8 Communication APIs? Calling Quality and uptime is good and we can customize the seetings as per our requirements. ##### 4. Communication Users value the **high-quality communication** offered by 8x8 Communication APIs, boosting customer engagement through reliable messaging. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457550&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you like about 8x8 Communication APIs? High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. ##### 5. Customer Engagement Users value the **high-quality voice APIs and robust omnichannel messaging** that significantly enhance customer engagement. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457716&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you like about 8x8 Communication APIs? High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. ### 5 Cons or Disadvantages of 8x8 Communication APIs ##### 1. Call Issues Users experience frequent **call issues** like drops and latency, compounded by difficult setup and poor support. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457605&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. ##### 2. Connection Issues Users often face **connection issues** with call drops and latency, making the experience frustrating and difficult to navigate. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1247785&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. ##### 3. Connectivity Issues Users experience **connectivity issues** like call drops and latency, along with difficult setup and inadequate customer support. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=1247769&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. ##### 4. Difficult Setup Users report a **difficult setup** process that hinders their ability to effectively use the 8x8 Communication APIs. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457562&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. ##### 5. Learning Curve Users often face a **steep learning curve** due to difficult setup and poor customer support affecting overall experience. [ See 1 mentions ](https://www.g2.com/products/8x8-communication-apis/reviews?filters%5Bsentiment_snippet%5D=2457671&qs=pros-and-cons#reviews) See Related User Reviews ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Mid-Market (51-1000 emp.) 4.0/5 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. ## Top-Rated Alternatives [ ![JustCall](https://images.g2crowd.com/uploads/product/hd_favicon/905949d64d774031094b71b622a24709/saas-labs-justcall.svg "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Talkdesk](https://images.g2crowd.com/uploads/product/hd_favicon/e5d8a3a3c9ff90541ffb5e4cf13b063f/talkdesk.svg "Talkdesk") Talkdesk 4.4/5(2,583) ](https://www.g2.com/products/talkdesk/reviews) [ View All Alternatives ](https://www.g2.com/products/8x8-communication-apis/competitors/alternatives) ![Alfiya N.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alfiya N.") AN Alfiya N. Project Manager Mid-Market (51-1000 emp.) 2/17/2026 "High-Quality, Secure Voice APIs with Robust WhatsApp and SMS Messaging" 4/5 What do you like best about 8x8 Communication APIs? High-quality, secure voice APIs and robust omnichannel messaging for WhatsApp and SMS, enhancing customer engagement. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? Frequent call drops/latency, difficult initial setup, and poor customer support with long resolution times. Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? Solve the problem of fragmented customer communication by providing a single, cloud-based platform to integrate voice, SMS, chat, and video into apps and workflows Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Sanjeev S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sanjeev S.") SS Sanjeev S. IT Manager Information Technology and Services Small-Business (50 or fewer emp.) 1/27/2025 "Excellent Product with all the required communication features" 5/5 What do you like best about 8x8 Communication APIs? Calling Quality and uptime is good and we can customize the seetings as per our requirements. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? Everything is good so far and liked the service. Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? 1. Its a most relialble product for calling to clients. 2. Hassle free calling. 3. Call recording Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite MI Mahmoud I. Small-Business (50 or fewer emp.) 3/1/2024 "Generate a higher level of engagement" 3.5/5 What do you like best about 8x8 Communication APIs? Supposedly, 8x8 CPaaS solution is all about flexibility possibilities. Since I will capitalize on multiple communication channels such as SMS, voice calls, and chat, I can integrate my developed applications with ease. This saves time and frustration with it being possible to create personalized experiences of customers and to make communication easier across lots of different platforms. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? Although 8x8 CPaaS has quite a lot of useful features, making it operational is not the most convenient task to do. The very beginning of my journey was a bit hard to walk through, so I spent an enormous amount of my time listening to the descriptions and explanations of the platform and how it can work and benefit my apps. Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? In the starting stage, we faced some impediments that hampered the communication between us and our customers. However, 8x8 CPaaS overcame all these challenges which have eventually led to effective communication between our customers and us. It provides for instant updates, fast personalized interactions and a very uniform experience for my clients. This is one of the attributes which have enabled us to increase consumer satisfaction. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Alternative Dispute Resolution](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Alternative Dispute Resolution") UA Verified User in Alternative Dispute Resolution Small-Business (50 or fewer emp.) 9/3/2024 "Reliable Communication" 4.5/5 What do you like best about 8x8 Communication APIs? The system is extremely reliable and easy to use. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? I wish there was a back up since it is internet based. Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? We are able to keep in contact with each other and our clients, via phone and SMS. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite RF Ricardo F. Small-Business (50 or fewer emp.) 1/23/2024 "Great system." 4/5 What do you like best about 8x8 Communication APIs? Can communicate very effectively and get past many obstacles. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? Customer service takes awhile to answer but once they do the issue is resolved. Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? Dropped calls for some reason became an issue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 1/23/2024 "Easy to use, does the job" 4/5 What do you like best about 8x8 Communication APIs? Ease of use, features, look & design, compatibility. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? Occasional glitches, setup can be hard (but not really() Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? Efficiency in connecting and communicating in a fully remote company with multiple different departments. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SM Shanice M. Consultant Small-Business (50 or fewer emp.) 7/25/2023 "Good as a chatbot and sms" 3/5 What do you like best about 8x8 Communication APIs? I like that they have a pay per use option as well as a monthly billing one. Review collected by and hosted on G2.com. What do you dislike about 8x8 Communication APIs? It's a little difficult to navigate the platform and sign up initially Review collected by and hosted on G2.com. What problems is 8x8 Communication APIs solving and how is that benefiting you? lets me chat with clients through sms and messaging. Helps keep constant contact with leads . Less of my time being used Review collected by and hosted on G2.com. 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