What I liked the most is how easy it is to integrate 360dialog with n8n to automate WhatsApp responses with AI. The API setup is clear and the support responds quickly when questions arise. It is a solid solution for agencies that manage multiple businesses and want a reliable message flow without directly relying on Meta. Review collected by and hosted on G2.com.

The Embedded Signup process to link a WhatsApp Business number encountered issues in Safari, getting stuck loading without opening the Meta window. I had to resolve it by trying from Google Chrome. It would be helpful if the documentation warned about this incompatibility beforehand, to avoid wasting time debugging the problem. Review collected by and hosted on G2.com.

I like that I was able to connect the WhatsApp API quickly and at a low cost. The interface is easy to use with the new app. Once I topped up credit from the 360Dialog page, everything worked super well. The initial setup was very easy and I have already recommended 360Dialog to a friend today, I give it a 10. Review collected by and hosted on G2.com.

The transparency of charges and activity. I would really like it if in the 'activity' tab on my panel (new app), I could see the conversations initiated by my bot and those initiated by the user. The same in the 'insights' tab, the bars don't give me much information, apart from the messages delivered, it's very important to see the messages received. It would be great to have the costs of messages delivered and received very transparent. Review collected by and hosted on G2.com.

I really like the ease of setting up 360Dialog to create my bot, and when I had issues with message sending, the quick and effective support was crucial to resolve them. The automation with WhatsApp it allows is very good, and I can connect better with patients using 360Dialog, creating automated responses so they don't have to wait long for a physical secretary. Review collected by and hosted on G2.com.

The only thing that bothers me a bit about 360Dialog is the price, especially when considering the conversion from euro to real, which makes the service expensive. Review collected by and hosted on G2.com.

I like how 360Dialog gives my WhatsApp superpowers by allowing me to keep track of more messages without relying on my memory, as it's stored forever in my agent's memory. The inbox tools and different tiers are features I value the most, and I enjoy being able to explore them. Review collected by and hosted on G2.com.

The main challenge I have with 360Dialog is the Meta review process. It's difficult because I'm on my third review now and I'm doing the same thing every time. It would be helpful to have a document an AI can read to understand what causes reviews to fail, to get it right the first time. Also, while the setup was moderate for me as I'm tech savvy, it's harder for others. Review collected by and hosted on G2.com.

We had WhatsApp numbers our business already ran on daily, and we could not get them working through Meta's own migration path. Webhook delivery simply never arrived, and we exhausted Meta's support channels without an answer. 360dialog solved it as a genuine second Solution Provider, which is the piece that flow is missing. Onboarding went through cleanly on the first attempt, including on a number that already had a business profile attached.

The part that made the real difference is coexistence. Our staff keep using the WhatsApp Business app on the phone exactly as before, and those messages still reach us through the API. We did not have to retrain anyone or abandon numbers our customers already know. The API itself is plain and predictable, with one messages endpoint and per number API keys, and our busiest numbers have handled real customer traffic every day since we set them up without needing attention.

Support deserves a mention. When one of our numbers stopped receiving messages, Adonis worked it with us directly and resynced the channel. He then sent a test message to the number himself to confirm it was live rather than telling us it should be fine. The fault turned out to be on our side, and they helped anyway. Review collected by and hosted on G2.com.

One rough edge. A message template showed as approved in the 360dialog dashboard while Meta's own record had it rejected, so we waited on an automation that was never going to fire. Having the dashboard always match Meta's live template status, or flag when it cannot, would have saved that time. The coexistence prerequisites could also be documented more plainly, since they are easy to miss. Review collected by and hosted on G2.com.

I really like the service and support from 360Dialog. The system is very good and intuitive, the price is very fair, and it is a well-recognized and recommended company. The team helped me with great attention and the service is very fast. Review collected by and hosted on G2.com.

I haven't seen anything wrong yet. Everything they did helped me a lot. And certainly, if there was something not to like, I wouldn't have continued with my account and would have said so. I value good support and service highly, and I saw that the company has that. Review collected by and hosted on G2.com.

I really like how easy it is to integrate and manage WhatsApp messaging with 360Dialog. The API is reliable and the setup is straightforward, which makes it work well for handling customer communication at scale. The initial setup was smooth, and we were able to get everything up and running without much difficulty. Review collected by and hosted on G2.com.

The platform is generally reliable but the dashboard and documentation could be more detailed and easier to navigate. More detailed error messages and clearer troubleshooting guidance would also be helpful. Review collected by and hosted on G2.com.

I had an excellent experience with 360Dialog. Their team, including Marko, Juhi, Amanda, and Omer, was very responsive throughout our WhatsApp Business API onboarding process. They guided us step-by-step through a Meta verification roadblock until it was fully resolved. I highly recommend 360Dialog for their customer support. I appreciate their support as they guided us step by step until the issue was resolved. I also value the coexistence feature, which lets us keep using the WhatsApp Business app while running the API in parallel. The initial setup was very easy. Review collected by and hosted on G2.com.

Took a couple of rounds to get it right but it was goood Review collected by and hosted on G2.com.

I really appreciate 360Dialog for their fast and responsive support team. They follow a structured process, understand the issue first, and provide clear, point-to-point solutions. Their platform is reliable and easy to use, making managing the WhatsApp Business API simple and efficient. I also appreciate the smooth onboarding process, helpful documentation, and well-organized support system. The team communicates clearly, follows up when needed, and makes it easy to resolve issues quickly, which has made our overall experience very positive. Additionally, using the WhatsApp Business API through 360Dialog has made our business communication more efficient and helped keep our operations running smoothly. Review collected by and hosted on G2.com.

Overall, my experience has been very positive. One area that could be improved is reducing response times during peak hours and providing more detailed troubleshooting guides for some advanced use cases. Other than that, the platform and support have been reliable and easy to work with. Review collected by and hosted on G2.com.

It offers cost efficiency at scale, strong developer flexibility, and smooth coexistence with native apps. Review collected by and hosted on G2.com.

The lack of a built-in human inbox is a real drawback. The billing policies feel strict, and numbers can be disconnected instantly, which is frustrating. “Tier 1” customer support has also been inconsistent. On top of that, there are hard technical platform restrictions that make things more difficult than they should be. Review collected by and hosted on G2.com.