--- title: 360Dialog Reviews meta\_title: '360Dialog Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 109 reviews by the users' company size, role or industry to find out how 360Dialog works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 109 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- ### 360Dialog Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235236&qs=pros-and-cons#reviews) Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235162&qs=pros-and-cons#reviews) Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235112&qs=pros-and-cons#reviews) Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235146&qs=pros-and-cons#reviews) Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235067&qs=pros-and-cons#reviews) Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. [(2 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235284&qs=pros-and-cons#reviews) Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. [(2 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235226&qs=pros-and-cons#reviews) Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. [(1 mentions)](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235212&qs=pros-and-cons#reviews) ### Top Pros or Advantages of 360Dialog ##### 1. Customer Support Users appreciate the **quick response from the support team** , enhancing their overall experience with 360Dialog. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235236&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you like about 360Dialog? 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The suppo ##### 2. Ease of Use Users praise the **ease of use** of 360Dialog, highlighting its simple interface and quick integration options. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235162&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you like about 360Dialog? 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The suppo ##### 3. Easy Integrations Users value the **easy integrations** offered by 360Dialog, enhancing their experience with seamless API options. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235112&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you like about 360Dialog? 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The suppo ##### 4. Features Users appreciate the **easy integration and user-friendly interface** of 360Dialog, enhancing their overall experience. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235146&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you like about 360Dialog? 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The suppo ##### 5. User Interface Users appreciate the **easy-to-use interface** of 360Dialog, enhancing their overall experience and convenience. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235067&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you like about 360Dialog? 1) They have both on premise and cloud APIS for the easy integration 2) The interface and dashboard is very easy and convinent to use. 3) The suppo ### Top Cons or Disadvantages of 360Dialog ##### 1. Downtime Issues Users experience **downtime issues** during onboarding, which can lead to frustration and delays in access. [ See 2 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235284&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you dislike about 360Dialog? Sometime the downtime in onboarding is too much ##### 2. Poor Customer Support Users express frustration over **poor customer support** , experiencing long response times and unresolved payment issues. [ See 2 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235226&qs=pros-and-cons#reviews) See Related User Reviews ##### 3. Delays Users experience significant **delays during onboarding** , which can hinder their overall experience with 360Dialog. [ See 1 mentions ](https://www.g2.com/products/360dialog/reviews?filters%5Bsentiment_snippet%5D=1235212&qs=pros-and-cons#reviews) See Related User Reviews ![Amoolya K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amoolya K.") AK Amoolya K. Mid-Market (51-1000 emp.) 5.0/5 "Best Business Solution Partner" What do you dislike about 360Dialog? Sometime the downtime in onboarding is too much ## Top-Rated Alternatives [ ![Twilio](https://images.g2crowd.com/uploads/product/hd_favicon/1487565692/twilio.svg "Twilio") Twilio 4.1/5(530) ](https://www.g2.com/products/twilio/reviews) [ ![Wati](https://images.g2crowd.com/uploads/product/hd_favicon/1e61e7f92ca8c086d788d836910a4dff/wati.svg "Wati") Wati 4.6/5(500) ](https://www.g2.com/products/wati/reviews) [ ![Plivo](https://images.g2crowd.com/uploads/product/hd_favicon/0219be4caa38f6525d39454d85265b89/plivo.svg "Plivo") Plivo 4.5/5(747) ](https://www.g2.com/products/plivo/reviews) [ View All Alternatives ](https://www.g2.com/products/360dialog/competitors/alternatives) ![Moaaz A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Moaaz A.") MA Moaaz A. Small-Business (50 or fewer emp.) 8/1/2026 "Seamless WhatsApp Integration with Top-Tier Support" 5/5 What do you like best about 360Dialog? I really appreciate 360Dialog's amazing support. Their team is highly professional, and their departments are clear. It's impressive how they provide clear answers to our questions. Integrating any WhatsApp channel through 360Dialog is a real win, and their ability to fully diagnose issues in seconds is fantastic. They have a well-trained team, which is important for our infrastructure. It's also nice that setting up 360Dialog was very easy, and overall, they've made our business life easier. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? I think pricing is a little bit higher than competition. Also, having real human 24/7 support would be awesome because we face high technical problems sometimes. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? 360Dialog solved a lot of issues with connecting our WhatsApp system to Meta. Their support is amazing and integrating any WhatsApp channel is a win. It makes our business life easier. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mohammad O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad O.") MO Mohammad O. Software Engineer Computer Software Small-Business (50 or fewer emp.) 7/11/2026 "Seamless WhatsApp Integration, Stellar Support" 4.5/5 What do you like best about 360Dialog? I enjoy 360Dialog's amazing support in understanding technical problems, their ability to create support tickets to Meta for solving issues, and how smoothly their API runs with minimal response time. It has never been down, which is very helpful for running our WhatsApp Chatbot 24/7. I really appreciate their easy onboarding system and the support team's constant availability to resolve any technical issues. Additionally, the user-friendly UI of their website makes it easy to understand where I need to carry out tasks. The initial setup was also very easy and user-friendly. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? For some supports they depend on Meta. I think if they had any support system access like verification, that would be helpful for users. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? 360Dialog keeps my WhatsApp Chatbot running smoothly 24/7, solves verification issues with Meta, and offers an easy onboarding system with a supportive team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Claudiu D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Claudiu D.") CD Claudiu D. OWNER Small-Business (50 or fewer emp.) 7/14/2026 "Cost-Effective Direct API Access for WhatsApp Business Integrations" 4/5 What do you like best about 360Dialog? The Direct API Access model is simple and cost-effective. We can connect WhatsApp Business API with tools like Make and our CRM without paying for a large all-in-one platform that we do not need all year round. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? The setup is somewhat technical and may feel less intuitive for users who are not familiar with APIs, webhooks, or automation tools. However, for our use case, this is acceptable. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? It helps us automate WhatsApp communication with parents after international education camps. We want to collect feedback, send follow-up messages based on the parent’s response, and update our CRM automatically. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Berdan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Berdan G.") BG Berdan G. Applied AI Developer — InvoicePortal Small-Business (50 or fewer emp.) 7/24/2026 "Streamlined WhatsApp-CRM Integration, Setup Needs Improvement" 4/5 What do you like best about 360Dialog? I appreciate 360Dialog for its straightforward API integration, reliable webhooks, and the ability to connect WhatsApp with our custom CRM. It centralizes WhatsApp conversations in our CRM, which greatly improves message tracking and reduces missed customer inquiries. Real-time webhook delivery helps keep the existing WhatsApp workflow smooth and reduces operational disruption. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? The setup of 360Dialog can be complex, and I think clearer documentation around coexistence and message history synchronization would be helpful. A clearer step-by-step coexistence guide, including prerequisites, message history limits, webhook examples, and common troubleshooting scenarios, would make setup much easier. Additionally, the coexistence setup and message history synchronization required extra support, which suggests the documentation could be improved. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? 360Dialog centralizes WhatsApp conversations in our CRM, improving message tracking and reducing missed customer inquiries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Walter P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Walter P.") WP Walter P. Small-Business (50 or fewer emp.) 7/13/2026 "Easy Integration and Excellent Innovation, but Slow Support" 4.5/5 What do you like best about 360Dialog? I like the excellent customer service from 360Dialog and the constant innovation they offer. Their platform makes it easy for me to self-manage everything related to the WhatsApp Business API. It is very easy to use and has advanced options that really facilitate the operation. Additionally, the initial setup was very easy, which we have always liked. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? I think the issue with support is often a bit slow. Sometimes it gives the impression that the team has little knowledge of problems related to Meta things and they end up escalating it, making everything too slow. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? 360Dialog solves problems with the WhatsApp Business API service. It benefits me with excellent customer service, constant innovation, and a platform that allows self-management of the WhatsApp API, being easy to use with advanced options. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Thais A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thais A.") TA Thais A. Small-Business (50 or fewer emp.) 8/5/2026 "Easy Registration, Slow Response" 5/5 What do you like best about 360Dialog? I like the ease of registration and the support from the team at 360Dialog. The embedded registration has a detailed step-by-step process. The agility and resolution in services are also a strong point. Additionally, the initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? The response time needs improvement. It takes more than 2 hours for urgent cases, which is a problem when we're on schedule with a client, forcing us to reschedule because the response takes too long. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? 360Dialog supports WhatsApp client connections and provides a detailed registration process. It has ease of setup and helps with client support, although response times during urgencies can be slow. We switched from Smarters for its agility and resolution capabilities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Podrška K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Podrška K.") PK Podrška K. Director Small-Business (50 or fewer emp.) 4/2/2026 "Effortless WhatsApp Business API Integration with Outstanding Support" 5/5 What do you like best about 360Dialog? 360dialog made it incredibly easy to integrate WhatsApp Business API with our CRM system. The setup process was straightforward, the dashboard is intuitive, and the support team was outstanding - fast, knowledgeable and genuinely helpful. Adding our real Croatian business number was resolved quickly thanks to their expert guidance. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? The initial setup can be a bit technical for non-developers, but the support team compensates for this completely. A more guided onboarding wizard would be a nice addition for beginners. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? We use 360dialog to power our automated CRM system for an automotive dealership. It allows us to automatically send WhatsApp notifications to customers about their vehicle orders, delivery status, service reminders and seasonal campaigns — all from our real business number. This has significantly improved our customer communication and reduced manual work for our sales team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Mid-Market (51-1000 emp.) 8/9/2026 "Fast, Reliable Support and Solid WhatsApp BSP" 4/5 What do you like best about 360Dialog? I mostly engage with 360dialog's support team as a product manager at Taqnyat, which partners up with 360dialog as our BSP for WhatsApp. So I like the support team at 360dialog, they're generally fast to reply and give accurate and reliable answers, plus their documentation is highly appreciated. Our team is happy with the performance and integration as well Review collected by and hosted on G2.com. What do you dislike about 360Dialog? Didn't have a bad experience with 360dialog to this day. Maybe a bit of conflict and trouble with onboarding clients and the PLBV process but all is good Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? Taqnyat is partnered up with 360dialog and we use it as out BSP. So onboarding new clients is done through 360 Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohammad D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohammad D.") MD Mohammad D. Community Space Monitor Small-Business (50 or fewer emp.) 5/14/2026 "Reliable Messaging with Stellar Support" 5/5 What do you like best about 360Dialog? I use 360Dialog in my business to communicate with our customers, and I really like the WhatsApp coexistence feature, which allows for API access while still maintaining access to the WhatsApp Business app for manual freeform messages. I appreciate the reliability, as it always feels like I am dealing with a company that takes their product and customers seriously, understanding the importance of messaging without interruptions. The staff is professional, and I barely face downtime with them. Their persistence in solving issues, even when they occur from Meta's end, is commendable as they push relentlessly to resolve bugs for us. The platform offers bare minimum downtime and a solid web platform. Setup was also quite easy, I'd rate it an 8 out of 10. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? Add 2FA for web platform access as it is very sensitive info Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? I use 360Dialog to communicate with customers using the WhatsApp coexistence feature, allowing API access and the app to coexist. It helps create automated systems and send notifications while maintaining manual message capability. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Glauber S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glauber S.") GS Glauber S. Mid-Market (51-1000 emp.) 7/22/2026 "Effortless WhatsApp API Connections with Outstanding Support" 4.5/5 What do you like best about 360Dialog? I use 360Dialog to quickly connect with WhatsApp API and for support, and I find it more effective than connecting through Meta. I really appreciate the support teams; they are very good. The documentation is very good too. I find the webinars and events very interesting. The initial setup was very easy. Review collected by and hosted on G2.com. What do you dislike about 360Dialog? I believe the biggest problems are with META and its policies, not with 360Dialog. However, within 360Dialog itself, I feel there could be improvements in how debug issues and access logs are handled. Review collected by and hosted on G2.com. What problems is 360Dialog solving and how is that benefiting you? I use 360Dialog to connect quickly with the WhatsApp API for support and access beta features. The support team and documentation are very good, making it better than connecting through Meta. Review collected by and hosted on G2.com. 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