11Sight Reviews & Product Details

11Sight is an AI Agent Platform for Call Centers and Customer-Facing Operations that deploys AI Agents as the first point of contact handling ≈ 76% of requests end-to-end, executing high-stakes tasks directly in customer systems, and escalating to human teammates only when it matters. "We started by reducing burnout in call centers. Now our AI Agents handle most tasks autonomously—climbing the complexity ladder while keeping customers satisfied and knowing exactly when to bring in a human." — Aleks Gollu, CEO Agents now handle the task on the first ask of the customer, reducing the amount of touchpoints where customers need to repeat themselves to get the service they need. If a customer wants to talk with a human advisor we will transfer the conversation context along allowing for the human to pick up where the agent left off. Solutions for All Touchpoints: Voice, SMS, and Chat. Inbound and outbound. 11Sight covers the full surface of customer communication from a single platform. Built for Non-technical Managers: 11Sight's AI Agent Factory lets teams configure and deploy new agents deterministically—reliably, repeatably, and without prompt hacking. Non-technical managers customize, monitor, and manage agents directly in the AI Agent Studio: edit scope, toggle agents on/off, and track performance without engineering support. New agents go live in days. A full team of agents is ready in weeks. Reliability From Day One: Deterministic agent configuration means consistent performance and lower costs. No runaway compute, no unpredictable behavior, no expensive trial-and-error tuning. The efficiency advantage is visible from day one. One Platform, Any Vertical: A simplified Job Description Language lets you encode exact workflows—whether handling high-volume diverse requests, scheduling high-value appointments, or engaging and upselling existing customers. The same platform serves healthcare, finance, automotive, hospitality, and beyond. Horizontal by design. Verticalized by configuration. Human + AI, Working Together: 11Sight includes an integrated call center with video meeting capability, full conversation context, and defined meeting goals. AI Agents and human team members operate as one coordinated team—not separate systems stitched together. 24/7 customer support included. The Only Platform That Does Both: Most AI agent tools make you choose. Chat-first platforms bolt voice onto scripts.The rest lock you into rigid vendor deployments you can't touch without professional services. 11Sight is built on native telephone and browser voice infrastructure (real voice, not scripts) and deploys deterministically so your own team configures and tweaks agents in-house, in days, without engineering. Full voice capability and full control only with 11Sight.

Seller

11Sight

Discussions

11Sight Community

Languages Supported

German, English, French, Turkish

Solution Type

All-in-One

Overview by

Aleks Gollu (Founder, CEO at 11Sight - AI Agents for Customer-Facing Operations)

Value at a Glance

Averages based on real user reviews.

Time to Implement

<1 month

Return on Investment

4 months

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Top-Rated Alternatives

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User Insights

Average based on 69 real user reviews.

Implementation Time

<1 month

Perceived Cost

$$$$$

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Maricar M.

Business Consultant

Mid-Market (51-1000 emp.)

3/5/2022

"Make Online Business Meetings And Conferencing An Easy Experience"

5/5

What do you like best about 11Sight?

1. Don't need to install additional software on every machine, just use your web browser.

2. Never miss an important meeting again — We can join a meeting from any location.

3. A meeting organizer can see who's online and who isn't, make sure everyone is available.

4. If a presenter has a question or issue, they can instantly ask for help from the meeting participants.

5. Set up the meeting with attendees and discuss details before the meeting begins.

6. Fully integrated with Office 365 and Outlook, so we can use it right away. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

It's a modern solution for better communication and productivity, specifically built for business teams. Whether you're conducting virtual meetings, sharing presentations or collaborating on documents. Review collected by and hosted on G2.com.

Recommendations to others considering 11Sight:

It is a one-click video meeting solution to increase customer satisfaction. Not required to install 11Sight on our laptop or computer. We just need to click on a link and start a business meeting to save time. Review collected by and hosted on G2.com.

What problems is 11Sight solving and how is that benefiting you?

11Sight is a simple, integrated solution that helps to run great meetings. We can easily invite clients and customers to meetings with a single click and join instantly. No need to install any new software. 11Sight works with the tools which we are already using including Outlook, Google Apps and Salesforce. It is a trustable web conferencing tool that allows you to meet online with customers in real time. It works to make business communication easier, more convenient and more productive by combining the best features of online video conferencing with the ease of use and intuitiveness of web-based software. It offers a full set of features needed in today's business environment, such as hand raising, one-click join and whiteboarding. Review collected by and hosted on G2.com.

Stefan F.

General Manager

Small-Business (50 or fewer emp.)

1/28/2022

"Simple & Lightweight & small cost"

4.5/5

What do you like best about 11Sight?

In general, it is a very nice and easy software. It has good potential, and I hope for some graphics developments. But the function is more important. Custom CNAME! high-quality video calls and recordings, almost intuitive platform buttons for websites iOS & Android apps! Meeting rooms. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

The UI is not so easy for the first time. Some problems when I used my own Custom CNAME which was caused by my browser on mobile phones. You may solve it easy (but one step to go more). They promised a new GUI, which I am looking forward. Review collected by and hosted on G2.com.

Matthieu M.

Formateur Microsoft .NET

Small-Business (50 or fewer emp.)

1/27/2022

"A powerful communication app for everybody"

5/5

What do you like best about 11Sight?

So many great things in this app!

Virtual Office, Conference Rooms, Meeting History...

Many customizations.

A must-have for company.

It's so simple now to reach my customers :

I share a link, and they'll be able to connect with me with just one click ! Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

11Sight is so powerful and customizable that the User Interface (UI) and User Experience (UX) are hard to understand.

So I work hard on that, and now I can use 11Sight at 100%.

I know the new UI/UX will be rolled out in February 2022 so great because this app is continuously improving. Review collected by and hosted on G2.com.

Masuk Sarker B.

iOS Developer

Small-Business (50 or fewer emp.)

1/21/2022

"Bye bye boring phone calls"

5/5

What do you like best about 11Sight?

For me, 11Sight is a game-changer, their functionality can easily replace phone calls and other vmeet platforms. I've used for audio calls, video calls and virtual meetings, and it is easy to connect with clients elevating the user experience through simplicity and instant connection. The voice and video quality are great, and we can connect with clients without downloading any software, just clicking one button or link. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

I hope 11Sight can expand the number of meeting participants. Review collected by and hosted on G2.com.

Sarah PJ C.

CEO

Small-Business (50 or fewer emp.)

1/21/2022

"11sight is the future of Business"

5/5

What do you like best about 11Sight?

11Sight lets me schedule, host, or join HD video or audio group meetings right from your browser or mobile device. In the e-room, I can chat, exchange files, screen capture, and screen share with other people. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

Only Host up to 20 people in a room with the option to password-protect the room for added security. 200 is ideal Review collected by and hosted on G2.com.

Recommendations to others considering 11Sight:

Only Host up to 20 people in a room with the option to password-protect the room for added security. Not exactly an alternative to Zoom Review collected by and hosted on G2.com.

What problems is 11Sight solving and how is that benefiting you?

Not really an alternative to Zoom yet because 11sight can only host 20 people max. Review collected by and hosted on G2.com.

Verified User in Professional Training & Coaching

Small-Business (50 or fewer emp.)

1/21/2022

"A solid alternative to zoom!"

4.5/5

What do you like best about 11Sight?

One click link option

eLine link to your email so that people can reach you directly from their email client

iOS app

Ease of use

High quality video Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

Limited options to brand and customise to match your own branding – but stability and ease of use is my main priority so I can live with the 11sight branding.

Recording is pay per recording Review collected by and hosted on G2.com.

What problems is 11Sight solving and how is that benefiting you?

I was paying high yearly fees for other video conference tools – 11sight has matched their capability as a much cheaper (yet still maintaining high quality video) option. I can still share videos directly easily, send one click links and have the interaction and response tools similar to zoom. The iOS app also makes it easy to schedule and join meetings on the go! Review collected by and hosted on G2.com.

Raghu V.

Customer Success Manager

Small-Business (50 or fewer emp.)

12/30/2021

"One stop solution for all my customer engagement"

5/5

What do you like best about 11Sight?

The caller does not need to get or download any extra apps or anything. Just one link, that's it. The design was so cool and simple. I can change my blur my background on the call. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

I had two dislikes.

1. I cannot change my company name once after all my profile setup was finished.

2. Limit of adding the number of people to be increased. Review collected by and hosted on G2.com.

Recommendations to others considering 11Sight:

If you want to get all in one web video and audio call solution, then this is your tool. It had great potential. Review collected by and hosted on G2.com.

What problems is 11Sight solving and how is that benefiting you?

The real game changer into the market now. Great quality in video my video conferences. It removes major obstacles and reduces the distance between me and my team as well as my clients. It's time to say goodbye to all my tools. Review collected by and hosted on G2.com.

Atis G.

Data Protection Officer

Small-Business (50 or fewer emp.)

2/1/2022

"Simple tool for video calls"

3.5/5

What do you like best about 11Sight?

I like that everyone can call me or have a meeting by simply clicking on link - no installs or registration necessary.

Call environment is clean.

And I can receive calls on my phone or laptop - whatever is within a reach. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

Settings ux is outdated and a bit messy.

I can't change organisation's name in the call link. Review collected by and hosted on G2.com.

La C.

CEO & Co-Founder of La Connexional

Small-Business (50 or fewer emp.)

1/31/2022

"Amazing Zoom alternative for small businesses"

4.5/5

What do you like best about 11Sight?

The ease of use and the ability to receive a phone call from almost anywhere ensures that I do not miss on any potential business opportunities! Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

The UX could be better. Sometimes feels hard to find my way around. Review collected by and hosted on G2.com.

Isaac H.

Company Owner

Small-Business (50 or fewer emp.)

1/20/2022

"Greet application for online meetings and recording"

5/5

What do you like best about 11Sight?

It's super easy to use. It's actually a pretty novel concept. The only thing you need to do is share a link, and then you can connect with clients, customers, etc. No need to go through any extra steps. Review collected by and hosted on G2.com.

What do you dislike about 11Sight?

No cons to note. There's nothing that I'd change necessarily. Functionality is great. The ease of use and UI is nice. Review collected by and hosted on G2.com.