1. [Home](https://www.g2.com/) 2. ... 3. [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) 4. [11Sight Discussions](https://www.g2.com/products/11sight/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e20b866bbb8bc03f76f34d6285cbcc18/11sight.png "Product Avatar Image") ](/products/11sight/reviews) [ 11Sight ](/products/11sight/reviews) (69)4.6/5 11Sight is an AI Agent Platform for Call Centers and Customer-Facing Operations that deploys AI Agents as the first point of contact handling ≈ 76% of requests end-to-end, executing high-stakes tasks directly in customer systems, and escalating to human teammates only when it matters. "We started by reducing burnout in call centers. Now our AI Agents handle most tasks autonomously—climbing the complexity ladder while keeping customers satisfied and knowing exactly when to bring in a human." — Aleks Gollu, CEO Agents now handle the task on the first ask of the customer, reducing the amount of touchpoints where customers need to repeat themselves to get the service they need. If a customer wants to talk with a human advisor we will transfer the conversation context along allowing for the human to pick up where the agent left off. Solutions for All Touchpoints: Voice, SMS, and Chat. Inbound and outbound. 11Sight covers the full surface of customer communication from a single platform. Built for Non-technical Managers: 11Sight's AI Agent Factory lets teams configure and deploy new agents deterministically—reliably, repeatably, and without prompt hacking. Non-technical managers customize, monitor, and manage agents directly in the AI Agent Studio: edit scope, toggle agents on/off, and track performance without engineering support. New agents go live in days. A full team of agents is ready in weeks. Reliability From Day One: Deterministic agent configuration means consistent performance and lower costs. No runaway compute, no unpredictable behavior, no expensive trial-and-error tuning. The efficiency advantage is visible from day one. One Platform, Any Vertical: A simplified Job Description Language lets you encode exact workflows—whether handling high-volume diverse requests, scheduling high-value appointments, or engaging and upselling existing customers. The same platform serves healthcare, finance, automotive, hospitality, and beyond. Horizontal by design. Verticalized by configuration. Human + AI, Working Together: 11Sight includes an integrated call center with video meeting capability, full conversation context, and defined meeting goals. AI Agents and human team members operate as one coordinated team—not separate systems stitched together. 24/7 customer support included. The Only Platform That Does Both: Most AI agent tools make you choose. Chat-first platforms bolt voice onto scripts.The rest lock you into rigid vendor deployments you can't touch without professional services. 11Sight is built on native telephone and browser voice infrastructure (real voice, not scripts) and deploys deterministically so your own team configures and tweaks agents in-house, in days, without engineering. Full voice capability and full control only with 11Sight. Show More * * * ### 79.0 Nps Score Already have 11Sight? ### All 11Sight Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - [ # What is 11Sight used for? ](/discussions/what-is-11sight-used-for) What is 11Sight used for? 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Answer a few questions to help the 11Sight community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2F11sight%2Fdiscuss%3Fsmall_ask%3D11sight) No ## Top Contributors in 11Sight 1 KH Loading... ### [Kamran h.](https://www.g2.com/users/77a9d817-74eb-4b0c-9654-f1a13a327bb4 "Kamran h.") Manager 2 pts 2 MK Loading... ### [Mike K.](https://www.g2.com/users/3cc807ab-ac1d-4150-bcc7-6101d3c031aa "Mike K.") Change Agent & Process Consultant 1 pt