# What is the most reliable remote support software based on reviews from customer support teams?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">I'm comparing remote support tools on reliability specifically, based on reviews from customer support teams. From the<a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support"> </a><a class="a a--md" elv="true" href="https://www.g2.com/categories/remote-support">remote support</a> category:</p><ol>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/isl-online/reviews"><strong>ISL Online</strong></a>: reviewers report supporting hundreds of devices with no connection issues, and configurable quality by connection type. Did it stay stable across your fleet?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/zoho-assist/reviews"><strong>Zoho Assist</strong></a>: broadly reliable with smooth access, though reviewers note occasional lag on weak internet. Did reliability hold on your users' connections?</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/teamviewer/reviews"><strong>TeamViewer</strong></a>: the long-standing default, reliable across platforms, though some flag cost at scale. Did it stay dependable as you grew?</li>
</ol><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For customer support teams, which tool was most reliable session after session? And did reliability hold up on poor connections and mobile, or only on solid networks?</p>

##### Post Metadata
- Posted at: 23 days ago
- Author title: Marketer
- Net upvotes: 1


## Comments
### Comment 1

ISL Online&#39;s reviewers supporting hundreds of devices with no connection issues is a meaningful scale signal for a support team fielding a high volume of sessions daily. For anyone running it across a large device fleet, how did you handle rollout across that many endpoints initially?

##### Comment Metadata
- Posted at: 15 days ago
- Author title: Marketing Executive





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